Magic Shell, Magic Poop?

I bought some Magic Shell a while ago, and I thought I’d have some fun with Smucker’s.  It really did have a bad aftertaste, but I decided to take the goofy up a notch.

I submitted the following to their webform:

Hello Friends,

I’d like to start out by saying I’m a big fan of your jellies. Of course I like grape, and we use the apricot preserves in a barbecue recipe. Mixed fruit jelly is my favorite by far. I’m always quite pleased when a restaurant has it in those little packets, and we usually buy 2 jars at a time for home. Why don’t they come in the big jars? That’s a question for another time though. I’m also a fan of your hot fudge topping. It’s the only brand we buy. You guys have it right.

This brings us around to why I am writing… This past weekend, I picked up some Chocolate Fudge Magic Shell at Walmart, because the shelf near the ice cream was void of your hot fudge topping & Hershey’s syrup. I remember having magic shell as a kid, but I’m unsure of the brand. I think I’ve even had the dipped cones at Dairy Queen too.

I didn’t get around to enjoying the Magic Shell until last night when I poured it over some Edy’s Slow Churned Cookie Dough ice cream. I’m not embarrassed to tell you that I was easily amazed at how the shell froze in a few seconds. I have to say it was also quite delicious and a good combination… except the after taste. It came on slowly, but it tasted like what I imagine licking cigarette ashes would taste like after you had just chewed an aspirin and left it on your tongue. It was odd, but I figured it may have perhaps been some artificial sweetener. I didn’t think much else of it.

Excuse me for being frank, but this morning, I had some constipation issues. My wife would attest that I am generally quite regular… or she may even say I heed nature’s call too often. The only thing that I ate out of normal yesterday would be your Magic Shell. I checked the ingredients to see of there was some sort of wax or anything that may be setting up camp in my colon, and I was surprised of the lack of anything sinister. Well, I’m not a fan of coconut, so the oil or even the alkali-processed cocoa may account for the aftertaste that didn’t agree with me. I’m not sure what whole milk solids are… and how they’re different from cheese. Have you guys ever had someone write in with the same problem? Do milk solids or soy lecithin cause blocked bowels? Have you done any research in this area?

I think I may stick with the regular hot fudge topping from now on. Even if there’s no issue with the Magic Shell, it has me kind of spooked.

Obstructed but Optimistic,
-Waldo Lunar

And, I got this boring reply:

From: consumer.relations@jmsmucker.com
Date: Thu, Mar 14, 2013 at 8:26 AM
Subject: Reference Number: 10026410
To: world.and.lunar.domination@gmail.com

March 13, 2013

Mr. Waldo Lunar
1111 Street Rd.
Earth, PA 22222

Dear Mr. Lunar,

Thank you for contacting The J.M. Smucker Company regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers.

In order for us to best assist you, we would like to obtain some additional product information. Please, contact us toll-free by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. This product information will assist us in thoroughly reviewing your inquiry.

BIUB (Best If Used By) date
Production code (Located near the Best If Used By date)
City where purchased
Storage information
Detailed description of the issue

Thank you again for contacting The J.M. Smucker Company. We look forward to speaking with you soon.

Sincerely,
Carla
Consumer Relations Representative

Ref # 10026410

So, I wrote back:

From: world.and.lunar.domination@gmail.com
Date: Mon, Mar 18, 2013 at 8:22 PM
Subject: Re: Reference Number: 10026410
To: consumer.relations@jmsmucker.com

Thanks Carla,

I prefer email to the telephone, hence why I used the online form in the first place. I can, however, provide the information requested:

BIUB (Best If Used By) date: SEP 2014
Production code (Located near the Best If Used By date): 10 0459
City where purchased: Bridgeville, PA
Storage information: On the kitchen counter.
Detailed description of the issue: Well, since I wrote with the issue already, & just received this seemingly standard reply, I’ll again give you my original missive…

[original email]

If you need further details, I’m not sure I’m prepared to share. So, have others emailed or called to complain? I can only assume so if you’re looking at a lot number. Does Magic Shell induce constipation on a regular basis?

Puzzled,
-Waldo Lunar

This came in the mail this weekend:

Letter from Smucker’s

Along with some coupons:

I found it quite amusing, but they never did address the constipation.  I won’t be buying any more magic shell with these coupons.  It really did have a horrible aftertaste.  Maybe I’ll buy some hot fudge, or more mixed fruit jelly.

On an unrelated note, I’ve never understood their slogan;  “With a name like Smucker’s, it’s got to be good.”  Are they implying that their name us stupid or sounds unappetizing?  Odd.  I’d be all like “If you don’t like Smucker’s, you’re a sucker.”  …or something.

Related Articles

• How To: Homemade Ice Cream Cake Crunchies (heatherlikesfood.com)
• Hot Fudge Peanut Butter Pie (jinkyfer.wordpress.com)
• Hot Fudge Sauce (spoonful.com)
• Pricing Power Play: The Hershey Company (HSY), The J.M. Smucker Company (SJM) (insidermonkey.com)
• Director of customer marketing at J.M. Smucker Company (prdaily.com)
• Pinspired by Hot Fudge (bestofpintentions.wordpress.com)
• 30-Second, 3-Ingreident, Microwave Hot Fudge (katieatthekitchendoor.com)
• Smuckers Announces New Investment, Expansion at Memphis Facility (wreg.com)
• Halloween Mud Pie (spoonful.com)
• Homemade Ice Cream Without a Machine! (whattheflicka.com)

A letter to Sprint, HTC, and Android…

This is my letter to anyone within the Sprint, HTC, and Android organizations who will listen to my plea for an actual quick and final solution to my phone problem…

✉

Hello,

I’m writing to inform you of a problem that I’ve had with Sprint customer service, HTC‘s hardware, and Android‘s operating system.  I’m not sure what kind of answer or resolution I’m looking for.  I just feel the need to tell someone or everyone how unacceptable Sprint’s service (or lack thereof) has been lately as related to multiple HTC or Android errors.

It started about two weeks ago, shortly after I applied the latest update as prompted by the phone.  My original HTC EVO 4G LTE purchased only in September started going crazy.  The screen would freeze, become slow or completely unresponsive.  It would eventually load a screen that looked like TV static… only not moving.  Naturally, I took it to the Sprint store.  They also tried to blame the problem on various apps and settings. They did a soft rest, a hard reset, and even apparently looked up the problem on the internet.  I had to leave my phone overnight and pick it up the next day.  Well, the next day I was given a new or refurbished phone.  The store employee said he couldn’t tell if it was new or refurbished.  He said it might be new because the phone itself was rather new and they might not have refurbs yet.  I find it hard to believe he couldn’t tell a new phone from a refurbished one.

So, after updating the new phone, reinstalling some apps, and setting everything up the way I had it on the old one…  I started to notice a minor annoyance.  If I opened a browser link through Facebook, email, or Twitter it would immediately close after it fully loaded.  I took it to the Sprint store that Saturday morning.  Again, they did the soft & hard resets, and tried to blame it on an App.  They changed some settings in the phone that were telling the phone to look for a 4G network.  When I went back in after leaving the store & running into the browser-closing problem again…  The next guy changed that setting back and told me that I shouldn’t have changed it… and wouldn’t listen when I told him the last guy had just changed it.  Oddly enough, I was told that the 4G network would be in the area by January when I purchased the 4G phone.  When I told the person helping me at the Sprint store that I was told that… he says they were never given a timeline.  Is lying part of your training as a Sprint customer service representative or sales person?  What about intimidation and making someone feel like they’re not using their phone properly?

I was persuaded out of getting a 2nd replacement phone.  I was told to delete all of my apps, add them back one by one to see which was causing the problem.  The browser-closing problem was happening even without any added apps.  Now it was shutting the phone off each time the browser crashed.  I can assure you that I’m not an idiot when it comes to technology.  I was told I was part of a percentage of HTC users that were having a similar problem, and that a replacement phone could potentially have the same issues… and to wait for HTC to make the next update.  So, the solution was to wait?

My phone has taken to shutting itself off all week at random intervals.  I can be talking on the phone, using Facebook, or not even be near the phone.  It just shuts itself off.  It comes back on, and I send HTC an error report.  Where do these error reports go?  Do they do any good?  Is anyone working on the problem?  Is this an HTC problem, or an Android problem?

Well, I waited a week.  This Saturday I went back to the Sprint store, looking for a replacement phone.  I work on the road & I have a pregnant wife.  I need my phone to be functioning properly all the time.  Again, we went through the hard reset option, and my apps were blamed. “Unfortunately Android is an open system” they said.  “It must be a bug.”  What about this mysterious problem that a certain percentage of HTC users had encountered?  (I wish I could remember the percentage, I was told 10% or 20%, I believe.) A week has gone by with an apparently large bug issue, and nothing has been done about it?

All clean!

I was advised to install the Lookout app.  I guess that app’s OK.  I was told it would hunt out any apps that were messing up my phone.  So, another thing to add to my monthly bill…  Of course it’s not free or a one-time fee.  As I tried to download & install Lookout, my phone shut itself off.  I handed it to the woman assisting me, and it shut off for her again.  She took it back to the technician.  Again.  Their advice was to run this app, and hope for the best.

Upon walking out of the store, I ran the app & it found no problems with any of my installed apps.  I went back into the store, and this time they decided to put in a “ticket” for a replacement phone.  I really have to wait again?  A phone may be in by Tuesday.  Again, I will have to re-download my apps, re-import my contacts, put all of my settings back.  This will be the 5th time within the span of three weeks.

I left the store hoping to go on about my day, & my phone went into some “HD media link” video after hanging up on my wife in the middle of a conversation where I was expressing to her my exasperation with the entire situation.  I went back to the store asking for the next level of solution.  An entirely new phone?  I’m not eligible for anything other than the ridiculously outrageous full prices because I’m not eligible for a new phone, or wouldn’t be singing up for a new line.  I have been a Sprint customer for over 10 years.  You would think that would carry some sort of weight.  You would think I could “split the difference” in purchasing a new phone with some kind of discount.  You would think a quick affordable solution would be offered instead of feigned apologies & being told to wait.  I feel like I might as well have been talking to the brick wall in front of the store.  It would have offered the same resolutions & peace of mind.

The early termination fees are the moral equivalent of extortion.  I am tempted to move all five lines in our plan to another carrier.  For what we pay for 5 lines total per month, you’d think Sprint would like to keep us happy.  Once all the 2 year limits are up (and they’ll all be happening around the same time), we will be moving to another carrier.  I know that Verizon has better signal/coverage in our area anyway.

I think that HTC and Android may find it interesting that Sprint employees routinely verbally (pardon the expression) shit all over the hardware, firmware, software & apps before any diagnosis is even made.  Perhaps you ought to review your arrangements with how Sprint “supports” your products.

HTC ought to be a little more transparent as to where the error reports go…  and maybe perhaps respond to them?  Let someone know that you’re working on the issue.  Maybe let Sprint or other carriers know if you’re having a major issue or if you get 10+ error reports from the same phone in one day.

If anyone can offer a solution or explanation that doesn’t throw another entity under the proverbial bus, I’d love to hear it.  I just wanted to let everyone involved see how poorly their products & services are being represented.  Writing this & eventually blogging it will hopefully be therapeutic.  It’s an added bonus if it helps bring to light a seemingly never-ending careless customer service loop, and even better if it gets something resolved.

Thank you for your time in reading of my misadventures, I hope to hear your thoughts.

Disgruntled & disgusted,
-Eric

✉

Some more phone info if you need it:

Error Report – Pg 1

Error Report – Pg 2

Phone Info

Related Articles

• More HTC One rumors emerge, including pricing and a new color (pocketables.com)
• HTC One Scores MWC Mobile Device Award (pocketnow.com)
• HTC Sense 5 coming to some existing phones, maybe the HTC EVO 4G LTE? (pocketables.com)
• Sprint’s HTC Evo 4G LTE joins the Android 4.1 club (reviews.cnet.com)
• HTC unveils new flagship phone HTC One (ibnlive.in.com)
• The Google Android party has begun (reviews.cnet.com)
• The ‘One’ Is a Huge Step Forward for HTC (wired.com)
• Sprint Connections Optimizer: Friend or foe? (pocketables.com)
• Why I finally decided to put a custom ROM on my HTC EVO 4G LTE (pocketables.com)
• Sprint to roll out pay-as-you go contract free service (digitaltrends.com)

Sprint Fail (Photo credit: evo_terra)

A chat with Comcast… “This is a rare and complicated issue.”

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

Related Articles

• Those $2/month adapters Comcast says you need? You might not need them (bizjournals.com)
• Outrage Over New Comcast Fee Hike Has Politicians, Regulators Involved (minnesota.cbslocal.com)
• Comcast Details Their Six Strikes Plan – A Browser Pop Up That Forces You to Contact Comcast (dslreports.com)
• Why does my receiver mess up my TV’s picture (Morrison’s Mailbag) (reviews.cnet.com)
• Readers react to my article about Comcast $2 adapter fee (blogs.twincities.com)
• Comcast To Firearms Shops: Your Money’s No Good Here (detroit.cbslocal.com)
• 30 Rock Gets In One Last Comcast Dig Before Going Off The Air (consumerist.com)
• Why I hate Time Warner Cable: A manifesto (deathandtaxesmag.com)
• Comcast and Me: a Twitter tale, in seven (little) acts (atomicbomb.typepad.com)
• Comcast Cable Network Bans All Firearms Related Advertising (godfatherpolitics.com)

Digital Media vs.Physical Media.

The other day I posted a Facebook status, and wanted to expand upon it here.  This is what I said:

I get that digital & cloud media are the next step. I get that ALMOST everything is available for streaming as part of a service. Anyone else weirded out by it? Some stuff… obscure or whatever just isn’t available for streaming. What happens when the companies close or the cloud’s redundant services fail? What happens if someone buys the rights to streaming movies, just to keep them from the public? What if censorship goes out of control and some committee decided certain movies are no longer available? Will they all be lost forever because no one will have physical copies? Don’t say it can’t happen… it has in the past with books.

It sparked a discussion.  Not too long after I posted that, Amazon posted this:

Announcing AutoRip from Amazon MP3: Buy an AutoRip CD and instantly get the MP3 version for FREE. Learn more: http://amzn.to/VMhFaJ

I of course shared it, and it sparked a tiny bit more discussion.

Photograph of Roku XDS player with remote. (Photo credit: Wikipedia)

I like the idea of digital music & cloud storage.  I just purchased a 3TB drive, and in addition to other uses, hope to eventually rip all of my CD’s & put them on there so I can set it up to listen to all of my stuff from any browser anywhere.  Well, after I make a few decisions.

I like the idea of Digital movies & TV shows…  I love having Netflix‘s library available in an instant.  I love being able to watch a movie from Netflix or rent a digital movie from Amazon through the Blu-ray player.

I like the idea of Pandora or Google Play where there’s streaming music there in an instant.  Pandora just disappoints because of the variety of music I listen to… a lot of smaller bands that I really dig just have a minimal or even no presence there.  Google Play at least lets you upload your own mp3′s in addition to purchasing new ones.  Amazon holds your stuff in the cloud too.  I just wish all the music that I wanted was all in one place.

I have had an older external hard drive crash.  It’s not good.  I still need to get it fixed without breaking the bank.  Anything physical can be destroyed…  CD’s & Records can melt or scratch, and not too many people have 8-Trak or even cassette players any more.

My original question is as much about content control & ownership as much as anything else.  Say you purchase a ton of music that’s in the cloud… and that company shuts down.  How do you hold on to that music?  Were you just renting it?  What happens if the parent company gets into a disagreement with the management of your favorite band and their catalog is removed from your clous storage?

“…a time when people cared about who’s ass it was, and why it was farting!”

What if you bought the movie Idiocracy and it becomes so true to life that it’s banned?  Don’t sit back comfortably and think it can’t happen.  Books are banned all the time by different groups.  No one comes & takes all of your books… yet.  What if the banned book could be deleted from your Kindle or Nook?  All In The Family would never fly on TV now, but what if it was no longer available because of its abrasive humor?

I just feel uneasy about it.

That being said, I absolutely hate cash money.  I hardly ever have it on me.  I like swiping my card for everything.  If I could use it in parking meters and pop machines, I would.  There’s a swing back towards cash though, as credit card company fees are crushing small businesses, especially if you’re making a purchase with a low dollar amount.  Is it odd that I have no problem with my money being intangible,  but when I use to to purchase an album or a movie… I need that to be tangible?

I’d like to get a good discussion going in the comments.

Related Articles

• Amazon Gives Free Digital Album to Anyone Who Buys the CD (business.time.com)
• Amazon Introduces ‘AutoRip’ – A New Service That Gives MP3s To Customers Who Bought CDs From Amazon Within The Last 15 Years (androidpolice.com)
• Can I get my old Amazon MP3 purchases to appear in Amazon Cloud Player? (ask.metafilter.com)
• Amazon challenges iTunes with MP3 Store for Apple’s iOS (fiercemobilecontent.com)
• How to Download Music and Videos Legally (webroot.com)
• Gifting music takes a new tune, digitally (mercurynews.com)
• Nook Tablet: Hands on with Barnes & Noble’s Fire-eater (reviews.cnet.com)
• Silicon Alley Insider: Amazon’s Latest Feature Made This Startup Founder Get All Emotional (AMZN) (businessinsider.com)
• Our “Idiocracy” (thebrennerbrief.com)
• 25 Facts Mainstream Media is Killing (pochp.wordpress.com)

The Fort Pitt Friggin’ Bridge.

A quick look at Wikipedia shows that some guy in the late 1950s named George S. Richardson was actually a computer that designed the Fort Pitt Bridge. Well, maybe he used a computer. The Wikipedia article is surprisingly unclear.  It says that Richardson designed it, but it also says “It was the world’s first computer designed bowstring arch bridge.”

The bridge opened in 1959. It’s 2013. I’m not sure how many revisions (if any) have occurred since 1959. I get that in combination with the Fort Pitt Tunnel it’s quite popular, but certainly there should have been changes over the years. I haven’t checked census data, but it’s a safe bet that the region’s population & the number of people who own cars has risen quite dramatically since then.  I believe it’s time for an overhaul.

Did this ever make sense?  (From Bing)

The green arrow shows where Jagoffs come from.

There are several problems, but the biggest one that drives me crazy is Yinzer drivers coming out of the city making their own lanes.  It’s bad enough that you have to sometimes cross 3 lanes in a short distance to make sure you’re in the correct lane to get where you’re going.  Check out the green arrow in the picture to the right.  This is the ramp coming from Liberty Ave. downtown.  Apparently during the afternoon commute out of the city, people coming up these two lanes decide to not merge into one lane as suggested by those funny little white dashed lines.  They also choose not to obey the only traffic sign on the bridge, a STOP sign.  Well, there’s 2 of them…  but both for the same lane.  These images from Google’s street view might show what I mean:

This is what you see coming up the ramp…

This is how it all merges…

It’s pretty clear how one is supposed to merge in such a situation.  The STOP sign here is ridiculous.  It ought to be illegal to pull out from a full stop while traffic is whizzing by at a high speed.  It’s there nonetheless… and should be obeyed.  Like I said, there are many problems.  Let me get back to focusing on the crazy extra lane-making Yinzer drivers.  Look at this…

2 cars, 1 lane

Those dingleberries are side-by-side in one lane.  So are these dingleberries behind them:

Following the lead…

Buses are the Devil.

Now, is this really helping the traffic situation?  No.  It does slow down everyone in my lane.  No one seems to want to stop, they pull out & to the left to go into the tunnel, or out & right to go to the West End.  I took those photos of these numb-nuts a while ago… but on a very special day a while ago, I saw a bus doing it.  Yes, a PAT bus was beside a car in a single lane, and trying to cut across into the lane to my right if I were to stay in the lane I was in & simply go forward.

Just typing all of this out & trying to explain it rationally hurts my head.  Why aren’t there cops there?  You could triple the city or count’s monthly revenue in about 2 hours at that spot.

Clearly something needs done at this intersection.  Traffic lights?  A camera that captures your license plate when you break a law or 10 merging lanes?  It’s absolutely ridiculous.  Who started this?  Obviously others have seen people get away with it, so they are trying it too.  What part of your brain rationalizes that this is somehow acceptable behavior?

Have you run into this insanity?  Please, share your hate for the Fort Pitt Bridge in the comments.

Related Articles

• Work in Pittsburgh’s ‘bathtub’ area to wrap up soon (triblive.com)
• Work to close Fort Duquesne Bridge ramps (triblive.com)
• Pittsburgh Film ‘Abduction’ Coming Out Soon (thesmalltownreview.wordpress.com)
• A Day in Pittsburgh – Part 1 (miriamtroxler.com)
• Pittsburgh Vacations (orbitz.com)
• Defensive Driving (cheapcarinsurance.net)
• Whos At Fault Rules Of The Road (cheapcarinsurance.net)
• What Causes Traffic Jams? – Instant Egghead (scientificamerican.com)
• Your Bad Driving Habits Get on My Nerves (allstate.com)
• Driving Fallacies and Traffic (muddiedwater.wordpress.com)

Guest Post: How to book your band.

I’ve posted advice for existing and aspiring bands before, and I thought this email from a pro would be useful.  It was sparked when I saw his Facebook status the other day: “Great way to start the day: my favorite venue in the country complimented my email skills in contacting them to booking a date. It’s the highest praise I could hope for.”

The status went on to some comments & basically the author said he’d share the knowledge with those who cared to learn.  I asked if I could post it in a blog, and here we have it.  If you’re in a band on any level, pay heed to the advice below.

As far as background on Bengt, he’s in a band (& been in many), he records bands, he’s booked bands, and he’s generally been in every part of the scene.  He knows what he’s talking about.

Action Camp

On to the advice & the guest part of this guest post:

♪♫♩♬♩♫♪

Alright, so here is what we usually send like 99% of the time. There always a bit of customization but this is the basic format:

1. Greeting, name the booker if you know it (usually listed on indieonthemove.com or their website)

2. Band name (with a link to the website), genre, location.

3. Date(s) requested in bold. They love that, it makes it easier read. If you can swing 3-5 dates that’s best, it gives them room. Do them a favor and check the website for those dates first, they appreciate that a ton. Also make sure to follow their booking procedure to the T. A lot of places have a specific way they like to work (Facebook message, Sonicbids, email format, etc). If you do it right it shows you listened so you’re already at the top of the pile.

Also, if another band that’s played there before suggested it, tell them so. It’s like introducing yourself to anyone else and starting with saying you have a mutual friend. It’s a job reference.

4. Links to music, video, press – let them decide if they want to book you. The more you talk about how awesome you are and why you should be booked, the more they think you probably suck and are trying to gloss over it. It’s like handing someone your demo and saying it’s not your best work.

5. If you played there or in the city before tell them. If you know what you drew and stuff be honest, they love that.

6. Offer to help build the bill, and specifically name bands you know or have contacted already.

7. Thanks in advance, Thanks for your time, etc.

8. ALL of your contact info including phone numbers. It shows you are easy to reach and you have your shit together.

One final thing: DON’T say someone famous produced your record, quote random blog reviews, list facebook or twitter numbers, anything like that. No one cares about that if they know what their doing in the working touring circuit. Steve Albini producing your record won’t make 100 people come out in Dayton on a Monday night, and facebook and twitter followers are ostensibly your imaginary friends that only you can see. Plus, even you have 4,000 people odds are only 10 of them are near the venue you are trying to book.

Here is exactly what I sent to Southgate House:

Hello Morrella,

We are Action Camp, an art rock duo from Pittsburgh, PA.

We’re looking to see if you have Friday February 15th or Saturday the 16th available to book in the Revival Room – both look open on your calendar but I wasn’t sure if you would do a full house those nights. Our music is pretty different from what’s going on those nights so I’m not concerned about audience bleed over. This would be our 4th time to Southgate, 7th time in 3 years in the Cininnati/Newport scene. We know plenty of bands so we’d throw a bill together with 2 or 3 locals to help support.

- You can hear our music at actioncamp.bandcamp.com or at our website below.
- Here is a recent video from our 2012 summer tour
- And some press from our Winter tour just a couple weeks ago.

If these are unavailable I’d love to work something out in the future. Southgate was/is by far our favorite venue on tour, I can only assume the new house is great. Sincerely, I (Bengt) booked a venue in Pittsburgh, and based many of my practices on the way SGH was run by Rick and his crew.

Previous dates:

Parlour 10/1/2010 (Gallery Opening, free show, 100+ attending)
Parlour 1/2/2010 (w/ Duppy a Jamba, 97 paid)
Parlour Summer 2009 (Flux Capacitors last show, well attended, don’t have stats)

Our most recent dates in the area were both in Cincinnati:

12/8/2012 The Comet Cincinnati, OH (100+, free show)
7/5/2012 Sitwells Coffeehouse Cincinnati, OH (smaller acoustic show, last minute add on tour)

Thanks in advance, can’t wait to see the new place,

- Maura + Bengt (Action Camp)
http://www.action-camp.com
actioncamp@gmail.com
###.###.####

So that’s it, pretty simple. Just be honest and to the point. I also should point out that this was 1 of 10 venues we emailed on Christmas, and he got back just a day later with this response:

“Thanks for writing. Those dates aren’t announced yet, but they are spoken for. How about Wed Feb 13, or Sun Feb 17?

“PS – very well done email, especially listing previous show turnouts. You’re way ahead of the curve on that one, and it did persuade me to jump on this, and get you in!”

I always email every venue that would work for us in a city, it’s better to have choices than no show at all.

Hope this all helps,

- Maura + Bengt (Action Camp)
http://www.action-camp.com
actioncamp@gmail.com
###.###.####

♪♫♩♬♩♫♪

So, there you have it.  Got it?  Good.  Doing research in advance before you ask for dates seems like a no-brainer, but apparently it needs to be said.  I guess some bands naturally put more thought into stuff.

I’m not sure how you’d approach this if you had no previous gigs in an area… perhaps we can get Bengt to comment further for new bands, first time tours, etc.?

Check out the Action Camp video here:

Related Articles

• The Secret Reason People Aren’t Liking Your Facebook Page (blogs.constantcontact.com)
• Obey the Zone. (Rock Concert Etiquette) (aixelsyd13.wordpress.com)
• Make some noise > Calling all local bands: Get in the game. already! (newsreview.com)
• Why Brands Need Bands and Bands Need Brands (thecontentlab.icrossing.com)
• Bands vs. Venues: Who promotes? Who makes money? Can everyone “win”? (aixelsyd13.wordpress.com)
• Balance ⊖⊘⊖ (aixelsyd13.wordpress.com)
• Youfest, Youapalooza, You’d Tour, or Youstock. (aixelsyd13.wordpress.com)
• Gig Checklists (aixelsyd13.wordpress.com)
• Band Names: The List (aixelsyd13.wordpress.com)
• Attn Bands :: Where and how do you promote shows? (aixelsyd13.wordpress.com)
• How to pick a band name (for sadly uncreative musicians): (aixelsyd13.wordpress.com)
• Psst… It’s a bar, not a stadium. (aixelsyd13.wordpress.com)
• Super old music scene rant… Unprofessionalism [2005] (aixelsyd13.wordpress.com)
• Onlywatchthebandwithaguy(orgirl)thatIknowinit-itis (aixelsyd13.wordpress.com)
• Attn Bands :: Where and how do you promote shows? (aixelsyd13.wordpress.com)
• The Clarks; “Producing ire” or “to admire”? (aixelsyd13.wordpress.com)
• Heh. The Hard Rock. (myspace.com/aixelsyd13)
• Guitar Insanity – Looking for input from gear heads & guitar geeks. (aixelsyd13.wordpress.com)

Chick-fil-A’s response: “It’s not you, it’s me.”

Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

Related Articles

• Did controversy help the Chick-fil-A brand? (prsa.org)
• Dear Chick-fil-A, I have an idea for you… (aixelsyd13.wordpress.com)
• When is Chick-fil-A Going on the Naughty List? (patheos.com)
• Artist pleads no contest in CA Chick-fil-A protest (sfgate.com)
• Is your business playing chicken? (hiscoxusa.com)
• Chick-fil-A CARES (aixelsyd13.wordpress.com)
• Chick-fil-A is so freakin’ polite. (aixelsyd13.wordpress.com)
• (The not so) Holy Cow! (aixelsyd13.wordpress.com)
• This is why Chick-fil-A is awesome. (aixelsyd13.wordpress.com)
• Ketchup Packets & Dip & Squeeze… (aixelsyd13.wordpress.com)
• EAT MOR CHIKIN? My pleasure. (aixelsyd13.wordpress.com)
• Crop-dusting for disgusting cell-phone roaches. (aixelsyd13.wordpress.com)

I just want a keyring.

I need a new keyring.  I haven’t ever been able to find one that meets my needs.  Perhaps my expectations are too high.  Perhaps there is no such thing as the perfect keyring.  Perhaps I need to spend more money on one.  Why is it so difficult?  Does anyone else have a keyring problem?

I guess I should explain myself.

I have a lot of keys.  I like to keep them all in one place.  I want a keyring where I can break-off my car keys & my wife’s car keys quickly & easily.  I recently bought a keyring that has a bunch of little carabiner-looking S-clips on it.  Let me show you:

Ridiculous Key Ring

Besides the fact that I have entirely too many keys, this keyring set up is juts not working out.  I want something that makes the vehicle keys quickly & easily removable.  I don’t want them to fall off on their own.  Arrow A shows one of the broken little S-clips that snags my pocket constantly.  These have also broken themselves free inside my pocket… or on the way out of my pocket.  I’ve dropped my house key on more than one occasion with this setup.  Then again, arrow B points to a traditional keyring provided by the dealer…  which has also come loose in my pocket.  I spent about 20 minutes looking for my keyless entry remote the other day after it loosened itself & ended up on the floor of my truck.

Apparently, when you pull keys out of your pocket, they help turn any loosened items into projectiles.  It’s just a matter if time until this happens over a storm drain or sewer grate.

There is the old-fashioned normal keyring, but I always seem to be able to only find weak ones… or ones that make it nearly impossible to just give the guys at the oil change place your truck keys and not some crazy giant bundle of chaos that might scatter my keys all over the place.

I’ve also tried those quick-release keyrings, but they eventually fail too when the spring dies.  Then there’s the “lucky line” kind, but it would throw some being easily removable out the window.  I’m at a loss as to what exactly the next step should be.

Keyrings

What do you do?  Do you have keyring problems?  Am I alone on this key-dropping crap?  Your advice would be welcomed.

Related Articles

• McGizmo Clips (georgecoghill.wordpress.com)
• Keyring Clutches (quilterinmotion.net)
• Tuesday Treasure: The Traveling Sugar Skulls (lizbethsgarden.wordpress.com)
• How To Easily Build the Most Useful Keychain You’ve Ever Owned (gizmodo.com)
• Craft the Perfect Keychain This Weekend (updates.lifehacker.com)
• Keysquare Keychain and Bottle Opener (planetsnazzy.com)
• Ant Farm Keychain (bookofjoe.com)
• Looking for a keychain with an floating alien (ask.metafilter.com)
• Fund this: Keychain game controller for smartphones and tablets (reviews.cnet.com)
• Get A Free Ahsoka LEGO Keyring Minifig With A Spend Of $35 Before Shipping @chowrentoys (flyguy.net)

Go ahead, push the button… I dare you.

You know I hate public restrooms.  This sign may be a wave of the future.  Think it’s a good idea?  Think it will work?  Is it too easy to abuse?

Intimidating button…

I saw a full garbage can, & thought about pressing the button…but thought it may only be for emergencies not maintenance.  I didn’t want to be the guy that whined about the garbage can being full.  Then again, I’d rather empty a trash bag than pick it up off of the floor if I were an employee there.

Is a button the way to solve all of your bathroom problems? This reminded me of the pull-strings in hospital bathrooms.  Ha ha.  If you find one of these buttons, I dare you to push it & yell “I need someone to wipe!”

Related Articles

• Do your duty: Public restroom etiquette (equus4ever.wordpress.com)
• Bathroom Attendants. (aixelsyd13.wordpress.com)
• I hate public bathrooms. (aixelsyd13.wordpress.com)
• Wash Your Hands Frequently. Also, don’t forget to breathe.(aixelsyd13.wordpress.com)
• Employees Must Wash Hands (Blurtblog.net)
• Look Again, Mom (fourtuitous.com)
• How to Handle Those Gross Public Bathrooms with Baby (everydayfamily.com)
• The bathroom of despair (anthonyvenable110.wordpress.com)
• The Gross and Disgusting: public restrooms. (billsbob.wordpress.com)
• Woman offended by sign on Sonic restroom door (myfox8.com)

Horrible Christmas Presents…

So if you’re looking for a Christmas, Hanukkah, Ramadan, Kwanzaa or Festivus gift… You may not want to go with these, unless you’re trying to give some kind of hint that you don’t like the recipient. I’ve heard them advertised on the radio lately, and they’re both just ridiculous.

Go nuts over Fresh Balls!

Fresh Balls - “So Fresh. So Dry.” | It is what it sounds like. Some kind of deodorant, lotion, or talc for application to your apparently sweaty coin purse.  Maybe I’m not active or sweaty enough, but I’ve never considered this a real problem.  They advertise buying it for someone as a gift.  Who’s damp smelly package are you close to on a regular basis?  I have some good friends, and I’ve thankfully never smelled their family jewels.  If I ever do smell someone’s nether-regions, I’ll be sure to tell them about Fresh Balls.

✔ Badass colors ✔ Badass patterns ✔ Badass warranty

Seats of Anarchy - “Custom toilet seats for hard asses.” | I love some good terrible wordplay, but the name is almost as atrocious as the idea. I’ve never watched Sons of Anarchy, but do they poop a lot?  If they did, I could see the point to this then.  If your man cave is your bathroom… maybe this would be appropriate?  Someone better get their Copyright and/or Trademark lawyers on this pretty quickly.  Nothing says badass like a camouflage toilet seat, or one with barbed wire.  Guarantee that all your guests will hover!  “Designer” toilet seats for manly men and bikers…  It sounds like a crappy idea.  Get it?  Crappy?  Toilet seat?  Ugh.

So, what have you seen lately what would make a horrible holiday present?  Anything as bad as (or worse than) these?

Related Articles

• What a public toilet seat and Taylor Swift have in common (facetiousfirecracker.wordpress.com)
• Santa Home Décor – Toilet Seat Cover (on.aol.com)
• Can You Catch Germs From a Public Toilet Seat? (everydayhealth.com)
• 12 days of Christmas countdown-Day 1 (3scrappyboys.typepad.com)
• Are homemade Christmas presents always better? (guardian.co.uk)
• The 12 gifts at Christmas no one wants from you (timesunion.com)
• The Three Christmas Gift Rule (boymomblog.com)
• All You Need To Know About Kwanzaa [infographic] (degreesearch.org)
• Cat Christmas Cards (cardstore.com)
• Google generates Festivus pole search results for the rest of us (news.cnet.com)