Well, the tweets from before were apparently incorrect. The La Choy teriyaki variety that I liked has been discontinued. I emailed Conagra via webform and found a bunch of names and tried to garner email addresses online, which worked on at least 2 counts. I also got some replies from various grocery stores.
No one tried the maze though. You read my email, right?
Here are my replies from Conagra:
From: Conagra Consumer Care consumer.care@conagra.com
Date: Tue, Dec 19, 2023 at 1:03 PM
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]
To: [me]Hello Eric,
Thank you so much for taking the time to reach out to us regarding the La Choy Teriyaki Sauce. There was obvious passion in your correspondence, both for the former product you preferred and for the current product that does not meet your expectations. We’d like to offer some background and what we hope is a worthy alternative.
Previously we produced both the La Choy Teriyaki Marinade and Sauce that you enjoyed, and the La Choy Teriyaki Sauce and Marinade. With two similar sauces available, earlier this year we discontinued production of the La Choy Teriyaki Marinade and Sauce. We work with grocery stores and other retail partners to optimize our product assortment. Through these conversations, we often need to make decisions about discontinuing products. These are difficult decisions, as we know a discontinued product can be a disappointment to consumers.
We appreciate your candid feedback on the current La Choy Teriyaki Sauce and Marinade. This feedback was shared with our brand team and will go to our internal culinary team as well. Every piece of consumer input is valuable to us.
Within the Conagra Brands portfolio, we also offer PF Chang’s Home Menu, and we hope their Teriyaki Sauce is one that you’ll enjoy. PF Chang’s Home Menu is inspired by the tastes and high-quality ingredients of PF Chang’s bistros. The Teriyaki Sauce is part of a collection of sauces we introduced a few years ago, and if you’re interested in trying it, we’d be happy to send you a few bottles. If this would be ok, please reply to this email with your complete mailing address, and if applicable, please include the Unit or Apt. #.
Thank you again for your loyalty to the La Choy brand and the time you spent providing us feedback. Both are appreciated.
Sincerely,
Julie
Conagra Brands Consumer CareCase: 06631637
1-800-722-1344
http://www.conagrabrands.com
Conagra Brands * Chicago, IL 60654
From: Conagra Consumer Care [consumer.care@conagra.com]
Sent: 12/11/2023, 1:43 PM
To: [me]
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]Hello Eric,
Thank you for reaching out to Ms. Schaefer’s office to let us know you were a fan of our LA CHOY TERIYAKI MARINADE AND SAUCE.
From time to time we reformulate our product recipes, this also includes how consumer preferences change over time. Unfortunately, it’s no longer available but we’ll make sure to share your comments regarding your request to bring back the older formulation with appropriate personnel.
If you have any further questions, please don’t hesitate to contact our supervisors at 1-800-722-1344, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Fridays. Please give reference number 06631637 to the supervisor who answers your phone call. If a supervisor isn’t available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thanks again for taking the time to share your feedback.
Sincerely,
Julie
Conagra Brands Consumer CareCase: 06631637
1-800-722-1344
Conagra Brands * Chicago, IL 60654
They really don’t get that I am never calling them. This is why I write goofy emails.
And updates via X:
I no tpe suh gewd.
And the only good responses from a grocery store…
From: Guest Relations guest.relations@target.com
Date: Mon, Dec 11, 2023 at 4:12 PM
Subject: Your Inquiry to Target.com Executive Offices
To: [me]Hello Eric,
Thank you for contacting Target about your experience. I received a copy of your email from our executive offices along with a request to reach out.
Thanks for asking about this “La Choy Teriyaki Sauce and Marinade” we understand you are interested to know if we carry or plan on carrying this. I do apologize, but we do not have this item available in our assortment and at this time we do not have any additional information to share regarding future availability. To view the wide variety of other Teriyaki sauces we do carry please click here.
We appreciate you reaching out and sharing interest with this item. I’ll be sure to share your comments with our buyers.
Sincerely,
Mercedes
Target Guest Relations
Executive Contact Team
http://www.target.com
From: Melissa (Fresh Thyme) support@freshthyme.zendesk.com
Date: Sat, Dec 9, 2023 at 10:50 AM
Subject: [Fresh Thyme] Re: La Choy Teriyaki Sauce & Marinade
To: [me]Your request (26880) has been updated. To add additional comments, reply to this email.
Melissa (Fresh Thyme)
Dec 9, 2023, 9:50 AM CST
Dear Eric,
Thanks for reaching out! The products available at our stores may differ by location. To find out if your local store carries (product name), you may visit our website http://www.freshthyme.com and search for any of your desired products.
I will forward this to the Store Director for the Bridgeville, PA store location for you as well.
Thank you for being a Fresh Thyme customer!
Melissa
Fresh Thyme Customer Care
Nothing from Giant Eagle, Walmart, or Shop’n Save.
You should try to solve the maze, & then post it & tag me on social media. I’m @AiXeLsyD on pretty much everything.
Or, you could buy my book or some merch.
Seriously, what happened in a month?