I’m sure you remember my last post about Turner’s with the pretty picture. I decided to ask Giant Eagle why all of their stores don’t carry Turner’s products…
From: Eric Carroll [mailto:firstname.lastname@example.org]
Sent: Monday, February 01, 2010 1:46 PM
Subject: Turner’s Dairy | Charie’s Old Fashioned Buttermilk
Hello Friends at the Big Bird,
I’m writing to you today to request that all of your Giant Eagle and Market District Stores carry products from Turner Dairy Farms, Inc. I know that some locations do already carry Turner’s products, because I’ve written to them trying to track down some of Charlie’s Old Fashioned Buttermilk… and they clued me in to the Giant Eagle in Brentwood. I know that the Giant Eagle in Murrysville also carries Turner’s Iced Tea.
I’d love it if the Cochran Road, Bridgeville, and Parkway Center locations had Turner’s buttermilk, chip dip, and tea varieties readily available. I’d add them to my order virtually every time we shop there… much like I do now with the tea when I find myself in Rite Aid on Banksville Road.
I also find it hard to believe that with the myriad of products and name brands available at the new Market District in Robinson… Turner’s is nowhere to be found! Have you tried the chip dip? It’s incredible. It puts the Kraft and B L brands to shame.
You’ll find in the attached photo all of the Turner’s bounty that my wife & I picked up this weekend while just passing by the Brentwood Giant Eagle. I can assure you, these products would be on every grocery order if available at the Giant Eagle locations where we typically do most of our shopping. Not only these products, but the raspberry & lime tea… and just about everything that Turner’s offers! (Sorry, I don’t do diet drinks.)
Thank you for taking the time to read my email, and I hope that you give Turner’s products serious consideration for inclusion in your fine establishments.
And, they responded…
From: “Frey, Brian” Brian.Frey@gianteagle.com
To: “email@example.com” firstname.lastname@example.org
Sent: Tue, February 2, 2010 10:39:21 AM
Subject: RE: Turner’s Dairy | Charie’s Old Fashioned Buttermilk
Thank you for taking the time to write to us regarding Turner Dairy Farms and some of the items that you obviously like as detailed below.
I can understand your frustration related to these items that you feel passionately about not being readily available and convenient to purchase. However, I must honestly inform you that we don’t have any upcoming plans to carry additional Turner Dairy Farms items at any of our corporately owned Giant Eagle and Market District locations.
We get contacted by customers on a daily/weekly basis requesting us to carry a variety of items from local dairies, and we just cannot support all of these local dairy item requests in our limited dairy cooler space in our stores. To manage the limited space we have in stores, we try to partner with dairies and vendors that can provide us item programs that accommodate the needs of the majority of our customers. If we were to carry a representative sample of all the local dairy items that we get contacted about, we would have to eliminate a large portion of our current item mix that a significantly larger customer base demands us to carry and also asks us daily/weekly to expand upon but we cannot as a result of the same limited space challenge.
Sorry I could not give you better news here. There are a lot of items that I am personally fond of that I have decided to not carry as well due to our limited space and need to satisfy the largest amount of our customers. In the meantime, some of our independently owned and operated stores such as Brentwood are allowed to carry the Turners Dairy Farms items as you note below. We allow those owners to have some flexibility in their item mix, and some stores have elected to carry Turners items based on customer demand or geographic proximity to the dairy.
Giant Eagle, Inc.
101 Kappa Drive
Pittsburgh, PA 15238
D’oh! Well, it doesn’t hurt to try, does it? Apparently Giant Eagle has no intentions of widely carrying Turner’s products, but at least they’re honest about it. It’s just annoying that I can’t do all of my grocery shopping in one store (or even at one chain), especially with the vicious circle of fuelperks and foodperks and whatever other kind of perks they come up with next.
Interestingly enough, I just sent an email to all those with whom I’ve shared communication with in the past at Giant Eagle, but the “To” address was cut out of the original inline reply… so I have no idea which one actually got through.
I’m assuming they’d have to have an onslaught of messages in order to even consider carrying the Turner’s products. If you’re so inclined, you can…
Not that many of you are that adamant about the Turner’s brand… but if you are, or you know someone who is… please feel free to direct them here.
Posted in Consumer Advocacy, Food, Life
Tagged 101 Kappa Drive, 15238, 15238-9942, 412-963-2592, 800–553–2324, Big Bird, Brentwood, Brian, Brian Frey, email@example.com, Bridgeville, Buttermilk, care, Category Buyer, Center, Charlie's, Charlie's Old Fashioned Buttermilk, chip, Chip Dip, Chocolate, Chocolate Milk, Cohcran Road, firstname.lastname@example.org, customer, Customer Care, Customer Care Center, customer service, Dairy, dip, District, Drink, Eagle, Express, Fashioned, Food, food-perks, foodperks, foodperks!®, Frey, fuel, fuel-perks, fuelperks, fuelperks!®, fuleperks!, Get Go, Get•Go, Get·Go, GetGo, GetGo®, Giant, Giant Eagle, Giant Eagle Express, Giant Eagle Express®, Giant Eagle®, email@example.com, Grocery.Managerfirstname.lastname@example.org, iced tea, Inc., Kappa Dr., Kappa Drive, Kuhn's, Lime Tea, email@example.com, Market, Market District, Market District®, milk, Nicholas Yon, old, Orange Drink, PA, Parkway Center, Parkway Center Mall, Peach Tea Cooler, perks, Pittsburgh, PO Box 11591, Robinson, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, T-bird, Tea-Bird, Thunderbird, Turner Dairy, Turner Dairy Farms, Turner's, TurnerDairy.net