Tag Archives: Toilet Paper Roll

Message from McDonald’s USA [ref#:6502666]


Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 - Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?

The Creepy Mrs. Claus


So, on Friday, we boxed up the fall decorations, took ‘em to the basement, and brought up the Christmas decorations. My wife, Bethany, put out most of the smaller decorations that go around the apartment, we’ll probably do the tree and maybe some outside lights by the end of the week.

As I was laying on the couch Friday night while we were watching TV… I felt like I was being watched. I was! There was a creepy set of tiny gnome-like yes staring right through me from the coffee table.

It was a tiny eerie Mrs. Claus salt (or pepper) shaker. It must be a set… no idea where they’re from. Mr’s Claus’ apron actually even looks like it was melted a little at one point in time. Perhaps she was stored in a hot attic, near some warm holiday lights, or near a radiator?

So, I did what any normal person would do (I hope)… and I turned the creepy little thing so it was no longer facing me.

Bethany erupted in a fit of laughter, because I was obviously disturbed by a tiny inanimate object.

Saturday morning, I stepped into the shower stall, and Mrs. Claus was eight there on top of the shampoo dispenser looking right at my naked figure.

Game on. Bethany wins the first round.

Needless to say, Mrs. Claus was all over the house this weekend.

We’ve played this game before with empty toilet paper rolls… because someone refuses to change them when they’re done, and just sets a new roll on the window sill. Not naming anyone here, I’m just sayin’. They’ve ended up in pillowcases, in the freezer, in the car… you name it.

This morning, I used my cell phone to capture an image of the disturbing little holiday figurine, Photobucket to save it, paint.NET to crop it, and then I emailed it to my wife’s Yahoo!, Hotmail, & Work email addresses, and her phone.

Not sure where to go next… but I thought I’d share the creepy Mrs. Claus image, in case you had anyone that you wanted to creep-out.

Maybe I’ll eventually have to get a better photo with the camera. This one’s a little blurry.