This recently dropped into my inbox:
from Williams, Corey <Corey.Williams@yum.com>
date Tue, Apr 13, 2010 at 11:40 AM
Good morning Mr. Aixelsyd-I was hoping to have heard from you regarding a telephone number by which I can contact you to discuss your concerns. I see that you have sent your questions to other individuals within our organization as well. I assure you that I am the appropriate person to respond to your concerns and hope to have the opportunity to speak with you soon regarding this topic.The Allergies & Sensitivities Guide, available through the Pizza Hut web site, indicates products where an ingredient or product contains one of the 8 major allergens. We maintain strict sanitation guidelines with our suppliers to ensure that this equipment goes through the appropriate cleaning prior to being used to prepare our ingredients. Nevertheless, out of an abundance of caution, Pizza Hut takes the additional step to inform our customers about ingredients or products that are produced at a manufacturing facility on equipment that may also be used to produce other products or ingredients (for other restaurants and food companies) that contain the allergen.I hope this sufficiently answers your questions. If you have additional questions concerning this topic please contact me, via telephone, to discuss.Sincerely,Corey WilliamsCustomer SatisfactionPizza Hut972.338.7917Corey.Williams@yum.com
Well, it seems like I’ve ruffled a feather or two. Not sure how much more clear I can be regarding not wanting to speak via telephone. I’m not a phone person, I never have been… and most important of all, I wouldn’t be able to share my correspondence here.