Subway Subway Subway


Recently, with news of Subway finally bowing to the cheese tessellation pressure, I decided to re-visit my earlier efforts with them using one dirty disgusting deathfish-laden knife to cut all of their sandwiches.

Well, my last correspondence from Subway went like this:

On Mon, Nov 23, 2009, asksubway@subway.com wrote:

Dear Mr Aixelsyd:

First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments.

At each SUBWAY® restaurant, it is the goal of every owner; manager and employee to produce each sandwich and salad properly made to order.

Our customers provide us with valuable input, which we use to improve our operations. Your comments were shared with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited. Since all restaurants are individually owned and operated it is the owner who would be the person to contact you in response to your concern.

I have gone ahead and copied our Training Department so that further lessons can be addressed with owners and their employees on proper handling.

Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.

Sincerely,

Paula Gomez

On Tue, Mar 9, 2010, ERiC AiXeLsyD world.and.lunar.domination@gmail.com wrote:

Hello Ms. Gomez,

Have you had any feedback from the training department? I’m interested to see what kind of changes are going to be (or have been) implemented, if any. In light of new allergy awareness laws passed in New Hampshire, I hope it “wakes up” chains like Subway where a simple thing like using the same knife to cut a seafood sub & meatball sub can cause a severe allergic reaction in someone like me.

Thank you once again for your time, I look forward to our continued dialog!

-Eric

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Re: Subway / Re: Subway [Customer ID: 1918316]
To: Paula Gomez gomez_p@subway.com
Cc: Anna Marie Seeley seeley_a@subway.com, “Bridenbaker, Mack” m.bridenbaker@sfaft.org, Kevin Kane kane_k@subway.com, asksubway@subway.com

Hello Ms. Gomez,

I was recently going through old emails and discovered that after all this time, my query has still gone unanswered. Poor customer service, indeed! I’m Cc-ing some of your fellow employees in the hopes of getting a response.

Recent news and blog reports about Subway have shown that you have finally got your cheese tessellation issue in order. Congratulations! It has apparently taken only 45 years to figure out that the cheese triangles need to be tiled instead of on-top of each other. (This is assuming you had cheese triangles at the founding of Subway in 1965.)

I am wondering how long the allergy awareness will take to sink in? Creamy seafood death chunks fall all over the adjacent meat, vegetables, and aforementioned cheese triangles when the sandwich artist sculpts a sandwich, and even if they don’t… the same dirty knife is used to cut all sandwiches. Are you aware of what a food allergy is, it’s severity, and of the term “cross-contamination” and what it means?

Now that Subway is taking responsibility for total even cheese coverage, shouldn’t you tackle more serious issues?

Still looking forward to a continued dialog,
-Eric

I also blitzed a ton of other Subway addresses, and got a few out-of-office replies, giving me more addresses…

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Fwd: Subway / Re: Subway [Customer ID: 1918316]
To: m.luby@sfaft.org

Hello Ms. Luby!

Perhaps you’re the helpful point of contact that I’m looking for! I obtained your mail address form an out-of-office message via Mr. Worth. It’s quite difficult to get a hold of a person who will actually reply and/or continue a thought over there at Subway, isn’t it?

Would you be able to review the correspondence below, and give a succinct thoughtful answer on Subway and food allergen cross-contamination training (if such a thing really exists in the first place)?

Inquisitively,
-Eric AiXeLsyD
world.and.lunar.domination@gmail.com

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Re: Subway / Re: Subway [Customer ID: 1918316]
To: b.pingarron@sfaft.org

Hello Ms. Pingarron!

I thought Ms. Luby would be the one to help me, but apparently she is out of the office with Mr. Worth. His OOOAR* directed me to her, her OOOAR* directed me to you. I’m starting to see how my question has gone unanswered for so long, and have no hope for my cause.

Could you please review the correspondence below (if you’re in the office) and let me know what you think?

Thank you for your time!
-Eric AiXeLsyD

*Out of Office Auto Reply

Eventually I just sent the above two auto-replies out to an ass-load of Subway email addresses, prefaced with this…

Can YOU help?

And, I did at least get this…

From Privacy Officer privacyofficer@subway.com
to ERiC AiXeLsyD world.and.lunar.domination@gmail.com,
franchise@subway.com
date Thu, Jun 17, 2010
subject RE: ReFranchise@Subway.com: Subway / Re: Subway [Customer ID: 1918316]
mailed-by subway.com

Dear Eric,

I have reviewed the information with respect to your complaint. However, as the Privacy Officer for Franchise World Headquarters, LLC, an affiliate of and service provider to Doctor’s Associates Inc. (“DAI”) the owner of the SUBWAY® Restaurant System and the SUBWAY® Group, I am only able to handle matters dealing solely with a violation of privacy. I will forward this on to Customer Care where they may be able to handle your complaint. I thank you for your time in reporting your concerns.

If I can be of any further help to you, please do not hesitate to contact me.

Kind Regards,
Privacy Officer

Privacy Officer
SUBWAY® Group
Franchise World Headquarters, LLC
325 Bic Drive
Milford, CT 06461
Phone: 1-203-877-4281
Phone: 1-800-888-4848
Fax: 1-203-783-7479
Email: privacyofficer@subway.com

**DISCLAIMER**
The information contained in this e-mail and attachments, if any, is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy, distribute or disclose the e-mail and its attachment, or any part of its content or take any action in reliance of it. If you have received this e-mail in error, please e-mail the message back to the sender by replying and then deleting it. We cannot accept responsibility for loss or damage arising from the use of this e-mail or attachments, and recommend that you subject these to your virus checking procedures prior to use. Thank you.

Apparently no one at Subway is interested in writing back, except the privacy guy. Perhaps it’s time for a new start with the webform?

One response to “Subway Subway Subway

  1. Pingback: Dog Turds and Toothbrushes « World (and Lunar) Domination

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