So, I have another avenue for contacting (or nagging) the apathetic McFoodChain down the street. Not only can I email them directly (albeit to no avail so far), submit a tattle-tale on a corporate level (also to no avail so far), & email their fellow managers. I can tweet them. McDonald’s has a Twitter Team.
Still not hearing from the local MdDud of a management and/or customer service team in Beechview, I reached out again in a more attention-grabbing manner:
And, then I got a DM from @AboutMcDonalds:
AboutMcDonalds Hi – yes, our customer sat team should respond to you w/in 24 hrs. Thx for checking. ^LM
Yes. They should, but they didn’t. Apparently AboutMcDonalds is missing the point. But, they’re not following me, so I couln’t DM them back. Another public tweet:
@AboutMcDonalds Got your DM, couldn’t send one back. What happens if they don’t respond? What about the greater issue?
No answer on that one. So, a few more…
While a lot of my tweets directly to the McTwitter Team went unanswered, someone that I didn’t even message directly seemed to have caught a theme to my tewwets. Katie (Kty_McD) did seem to pickup on my frustration.
You read my blog? Score! Ha ha ha. Again with the DM’s…
Kty_McD Great! Ill do everything I can to help, I read the blogs, but to be sure store #05834 is the one you haven’t heard from correct?
W_a_L_D Correct! The one on West Liberty Ave. in Beechview (Pittsburgh, PA 15216) Thanks in advance!
Kty_McD Thanks for that info, I have the case number pulled, email still the best way to reach you?
W_a_L_D Yes please, thanks! firstname.lastname@example.org – You rock!!!
Kty_McD Thanks so much for tweeting out to me, I reached out to that store, please let me know if you don’t get a response. Have a great weekend : )
W_a_L_D I appreciate the response from you, but I’m not holding my breath for their reaction!
…and thus ends the twitversation so far, bringing us all up to date. Still no response from Ms. Ella Jones (or anyone else from) McDonald’s #5834. I do feel like I need to write back to Mr. Kausky though. He deserves to know that he has my utmost respect, and that I still have yet to hear from the McDud in my neighborhood.
I’d like to send a big sarcastic “good job” to @AboutMcDonalds for dropping the subject like a hot potato (unless it was passed on via you or you’re the same person as @Kty_McD and that’s how her attention was brought to me), and especially to @McDonalds, @McDonaldsFans, @kim_mcd, @George_McD, @McCafeYourDay, @Nick_McD, & @yilovemcdonalds for not even responding to my direct tweets.