So, remember my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle? I wrote to both of them to thank them for displaying the signs, and Giant Eagle is the first to reply. I submitted this via webform:
I’d like to thank you for actively posting allergen awareness/warning signage. Sunday, I came upon this sign above some chocolate chunk (& other) cookies on a display table at the GE in Parkway Center: http://bit.ly/bg09rX
As someone with a severe allergy to shellfish, I appreciate these kinds of signs… but the all-inclusive sign begs the question: Did these cookies come into contact with any shellfish in the bakery? I hope not! I worry enough about the crab cakes & seafood salad in the deli counters!
Thank you for your time, I look forward to hearing from you!
And their reply:
From: sc autoemail <firstname.lastname@example.org>
To: “email@example.com” <firstname.lastname@example.org>
Sent: Fri, October 8, 2010 9:06:49 AM
Subject: In response to Giant Eagle Incident #: 12702111
ServiceCenter Operator: arabia michele
In response to your recent communication:
Incident #: 12702111
Store: Parkway Center Giant Eagle Hello, I’d like to tha
At 10/08/10 09:06:47 we wrote:
10/08/10 09:06:47 (arabia michele):
Good Morning Eric,
Thank you for contacting Giant Eagle and for sharing your thoughts and concerns with us regarding our allergen signs and the possibility of cross-contamination of shellfish in the bakery.
The sign was generated to alert allergen sensitive customers that our stores do process all allergens. You are correct in your assumption that seafood is not present in the bakery department. We appreciate your feedback and will use it to determine signage needs in the future.
If you have any further questions or comments, please contact our Customer Care Department toll-free at 1-800-553-2324.
Again, thank you for taking the time to contact us and please know that we welcome your thoughts and feedback in the future.
Bakery Merchandising Department
Giant Eagle, Inc.
I’d like to see stores become more active in labeling prepared foods, but this is a a start. As noted in the comments on my last allergy post, they are currently doing more than required by law… so that’s a good thing.