The last two times I have been to Panera Bread, it’s been a debacle. Okay, I’m exaggerating a bit… but it’s still ridiculous when compared to the price. At the Robinson (Settler’s Ridge?) location, I got the wrong sandwich entirely… but tonight’s experience was absolutely ridiculous. I actually just reviewed my experience at PaneraListens.com (as per the receipt), and through the contact form on their website.
This is what I shared…
I paid $6.69 for a half of a sandwich, which is now lunch meat & used to be actual pieces of turkey. There were onions on the sandwich, and the receipt says “no onions” like I asked. No big deal in itself. There was no mustard/mayo/sauce on the sandwich, except for a thumbprint of something on the top/outside that shouldn’t be there. Didn’t it used to come with a mustard? 1 of the 2 pieces of lettuce had brown edges. The center of the tomato was hard & green. The chicken noodle soup was ridiculously sparse as far as the noodles and/or chicken. I had about 4 or 5 spoonfuls of actual ingredients, and about a half bowl of broth. The (lack of) quality of the meal was astounding. How far has a once-great restaurant fallen? I expect crappy food/service from McDonald’s… but not from Panera Bread.
You can improve by instructing employees to read their screens or receipts or whatever they read to make the orders. You can then teach them how to make sandwiches without using brown lettuce or green tomatoes… and how to not put mustard thumb-prints on the outside of mustard-less sandwiches. (Cross-contamination is a nightmare for people with food-allergies, have you considered this?) You can also teach them how to ladle proper portions of chicken noodle soup… now with lame little noodles instead of the homemade-looking ones of yesteryear.
You can also stop subbing turkey lunch meat for real turkey in your $6 turkey sandwiches. A friggin’ POUND of turkey at the grocery store doesn’t even cost $6, and YOU should be getting restaurant/wholesale prices. Not that I would deny you profit… but REALLY? Do the turkeys that you buy use gold nuggets in their gizzards? Do they drink fine wine?
I neglected to go complain, because everyone working seemed to really care less if my order was correct or not… I also fear some sort of retaliation if I need a re-made sandwich or an actual bowl (not cup) of soup.
My wife had a cream of broccoli soup & a salad that looked spectacular. No brown lettuce even… and it was a whole bowl! She did get a knife that had rust on the handle though… sort of unappetizing. I’d rather see plastic flatware than rusty flatware.
Something was really wrong here today, or I just had some bad karma all around my order.
I know I sound insane, and it’s really not that big of a deal… but this kind of stuff drives me absolutely nuts. I just can’t imagine serving a half-assed sandwich… with a thumbprint on it, either in my house to a guest, or especially not at a job where I’m being paid to do it. Also, you go to a chain for consistency… which I have never received at Panera.
I think I’m most disappointed with the apparent swindling of turkey lunch meat for actual turkey… and whatever those tiny little pasta squares were compared to the old homemade style noodles. Panrea bread… we’re not stupid. I doubt I’ll be back.