I AM NOT McDONALD’S

I am not McDonald’s.  I’m just sayin’.  This isn’t the 1st time this has happened.  I got this message in my inbox today:

From: Harmony Krebs <krebs955@gmail.com>
To: me_at_my@email.addre.ss
Sent: Wednesday, August 31, 2011 6:59 PM
Subject: W(aL)D Feedback

Name: Harmony Krebs

Email: krebs955@gmail.com

Website:

Message / Comment: First, the oatmeal was filled to the top with water and extremely runny. The order taker didn’t offer a mango pineapple smoothie, and when I went back up to order an additional sandwich and small rolo mcflurry, it took 15 minutes to get them. There was only one guy taking orders, while 3/4 of the crew members were over by the drive through just talking and congregating.

How’d you find my blog?: It was on my receipt.

Time: Wednesday August 31, 2011 at 6:59 pm

IP Address: ##.###.##.###

Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by an unverified visitor to your site.

Odd.  You may remember this gem:

From: shirley kelly
To: me_at_my@email.addre.ss
Sent: Tuesday, August 2, 2011 7:33 PM
Subject: W(aL)D Feedback

Name: shirley kelly

Email: shovelman11@yahoo.com

Website:

Message / Comment: went in Imperial store on Aug. i,2011, the service was horrible . They acted  as if they were doing us  a favor by waiting on us .There were no napkinks out , no containers for ketchup  both myself and  another had to ask for napkins,  when they gave them to us  it was like an effort to do so  The management at night is horrible

How’d you find my blog?:

Time: Tuesday August 2, 2011 at 7:33 pm

IP Address: ###.###.###.###

Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by an unverified visitor to your site.

Really weird.  I AM NOT MCDOANLD’S.  I think I see what’s happening here, at least with the message up top.  See if you can follow along with me…

1. Where I started my “WTF?” journey was the line “How’d you find my blog?: It was on my receipt.”  Um, I highly doubt that https://aixelsyd13.wordpress.com was on your receipt.  So, we go to the next step…
2. The WordPress stats page is awesome.  The only McDonald’s-related search term that landed someone on my blog today was “ella.jones@us.mcd.com“.  Avid readers know that Ms. Jones’ email address does indeed appear at the top of a receipt.
3. What we’ve learned is that Ms. Krebs above has typed “ella.jones@us.mcd.com” into Google, and discovered my blog.  Luckily for Ms. Jones, the 1st for things that pop up (today anyway) send people to my blog.
4. Here is where we have to make some educated guesses.
1. Ms. Krebs thought that all my ramblings about McDonald’s were some sort an official complaint form.
2. Ms. Krebs is unable to distinguish a web browser from a mail client (or webmail, as it is a Gmail address), or an email address from a URL, which could break down (even further) to…
1. She thought ella.jones@us.mcd.com was a url, and the contact form on my site was to contact McDonald’s.
2. She thought that by typing the email address “ella.jones@us.mcd.com” into the Google or Bing search bar, she was indeed sending an email.
3. Ms. Krebs thought she was commenting on my blog, & instead of using the “Leave a Reply” box at the bottom, she hit the contact link at the top.
4. Ms. Krebs has a Smartphone, and no idea how to use it.

That was fun, wasn’t it?  Do you think I’m close?  I may have to change to look of my comment page to let people know who I am, and that I am not McDoanld’s.

I do love the interaction.  As a blogger I feed off of comments, replies, and feedback.  I do appreciate & empathize that you were so wronged by McDonald’s that you feel the need to express your frustrations via written electronic communication.  I totally get that.

If you have had a bad experience, and want to vent… please, I encourage you to share the experience (hopefully with a humorous bent) here with me & all the other people who’s McDonald’s-related Google and Bing searches have led them to my humble corner of the internet.

That being said, there are a plethora of comments on my blog: A day in the life of McDonald’s #5834 (West Liberty Ave. – Brookline/Beechview/Dormont)

A lot of those comments seem to be directed at McDonald’s.  I am not McDonald’s.  I try to reply to each commenter to let them know where to direct their anger… but they must not have checked the “Notify me of follow-up comments via email” box while they commented or ever check back, because they never seem to get my reply.

Wow.  As, I’m typing this blog… I got something in my inbox that is so amusing I’m going to pee my pants:

From: Amber Ross <pastorskid_tiwtc4u@yahoo.com>
To: me_at_my@email.addre.ss
Sent: Wednesday, August 31, 2011 10:01 PM
Subject: W(aL)D Feedback

Name: Amber Ross

Email: pastorskid_tiwtc4u@yahoo.com

Website:
Message / Comment: Hello, i would like to inform you that i have visited your store twice today and both times the service has been extremely slow and very disappointing.  Both times i have waited twenty minutes in line and both times it was for something small. The line had at least eight people in it, that were not helped and the manager (Jeff) was at the drive thru window drinking a pop and not caring that people were waiting. i also would like to inform you that i will not be returning to your store along with my entire family. Thank You.

How’d you find my blog?:

Time: Wednesday August 31, 2011 at 10:01 pm

IP Address: ##.###.##.###

Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by an unverified visitor to your site.

Seriously?  Is someone playing a joke on me, or is my website really at the top of McDonald’s receipts?  Ha ha.

I hope your disgruntled McSearch leads you here, because, I’d like to let you know that (say it with me)…

If you would like to read my McDonald’s-related ramblings, may I suggest the following?

• (Another) Message from McDonald’s USA [ref#:6502666 & ref#:6521333] :: An OLD complaint and a reply from Sandra Jaegr, the Customer Service Representative of the West Liberty Avenue Restaurant!
• A day in the life of McDonald’s #5834 (West Liberty Ave. – Brookline/Beechview/Dormont) :: My hopefully amusing account of the chaos that is that McLocation.
• The McSaga Continues (…A reply from Ms. Jones!) :: Ms. Jones writes back to me, perhaps after pressure from Mr. Kausky.
• McObservation :: The more things change, the more they stay the same.  Includes the motherload of McConact info.

If you’d like to contact McDonald’s, there’s a myriad of ways you can do so, although I cannot guarantee you a satisfying reply (or a reply at all):

McDonald’s #5834 (West Liberty Ave.):

• West Liberty pit.05834@us.stores.mcd.com
• Ella Jones ella.jones@us.mcd.com (Manager – listed at the top of receipts.)
• Rick Sapko (Listed as manager online at McPennsylvania.com) can be contacted via webform here: http://www.mcpennsylvania.com/5834/contact/manager/
• Via McToday.com: info@westliberty.mcdtoday.com
• Sandra Jaeger – sandra.jaeger@gmail.com (Customer Service Representative of the West Liberty Avenue Restaurant)

McDonald’s #4856 (Canonsburg):

• Scott Kausky skausky33@verizon.net <- The McDonald’s General Manager who actually cares.
• Comments ca be submitted via their website: http://www.mcpennsylvania.com/4865/contact/comments/
• Via McToday.com: info@canonsburg.mcdtoday.com

The McDonald’s Twitter Team plus a few more:

• @AboutMcDonalds
• @Brtny_mcd
• @dana_mcd
• @George_McD
• @Kim_McD
• @Kty_McD
• @McCafeYourDay
• @McDonalds
• @McDonaldsFans
• @meredith_mcd
• @molly_mcds
• @Nick_McD
• @rdublife
• @salena_mcd
• @yilovemcdonalds
• (there are probably more…)

Here are even more contacts, gathered from my Comments:

• http://www.mcpennsylvania.com/10848 – “Pam A.” and the phone number (724) 468-5506.
• New restaurant feedback form here: http://www.mcdonalds.com/us/en/contact_us/restaurant_feedback.html
• http://www2.mcstate.com/14951
• http://www2.mcstate.com/4429/
• http://www.mcdonalds.com/us/en/contact_us.html
• ella.jones@us.mcd.com
• pit.05834@us.stores.mcd.com
• sandra.jaeger@gmail.com
• http://www.mcpennsylvania.com/5834/contact/manager/
• info@westliberty.mcdtoday.com
• And if none of that works… skausky33@verizon.net can push something through (possibly).
• Search for your location and McState.com and find their contact information there!

Oh man, I forgot about this genius:

jeffrey s miller jr | December 17, 2010 at 12:51 am | Reply | Edit

I was very unhappy with my visit from store 10848 delmont 6526 route 22 pa the servise was the worrise that i ever had and i had only had three things two frys and a fish sandwitch and i had a pice of chees on mu fish and the frys where cold and when i asked for ketchup they said i had to pay for it pleas email me back or i will call and complaine

Jeffrey; I am not McDonald’s.  While we’re at it… “sandwitch” & “complaine“?  …and “worrise“?  You clearly have issues to address, my friend.  Best of luck with that.

Wow.

Please, share your experience below (but, note… again, that I am not McDonald’s)!

I’d also love any theories on how/why peopel are using my contact form and comments sections… thinking I’m McDonalds.  (Which I’m clearly not.)

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