You may call me… “Bronco Jalapeño”


So, Arby’s never did respond.  It’s been over a week.

From: Eric <me@my.email.address>
To: “customerservice@arbys.com”
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197

Hello friends,

It’s been a week, and I haven’t heard back from my feedback submission…  #473197.

Any hope of some answers?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I did get this engaging missive after I inquired about a response using my trusty tracking number…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 21, 2012
Subject: Arby’s Feedback #473197 Follow-Up

Dear Arby’s Guest,

This e-mail is related to your feedback tracking number 473197.

In order to better serve our customers, we would like to know if you have been contacted by a representative of Arby’s in our efforts to resolve your issue or answer your question.

We appreciate your comments and will use them to improve the overall experience of our customers at our restaurant.

Sincerely,
Arby’s Guest Feedback Team

So I wrote back (again)

From: Eric <me@my.email.address>
To: “customerservice@arbys.com” <customerservice@arbys.com>
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197 Follow-Up

Hello,

I have not been contacted.  That’s why I wrote again.  Should I include a copy of my 1st email?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Is it just me, or was the purpose of my original email to state that I had not yet received a reply?  Yet, that asked me if I had received a reply?  Are you even reading these emails, Arby’s?

And that (of course) has gone unanswered again.

I even tried Wendy’s because they once owned part of Arby’s

From: “Domyan, Amanda”
To: “me@my.email.address” <me@my.email.address>
Sent: Wednesday, March 21, 2012
Subject: arbys

Eric,

 I’m sorry they have not responded to you, but Wendy’s and Arby’s are actually not joined together any longer.  We separated about 3 years ago.

 Amanda Domyan

Consumer Relations
One Dave Thomas Blvd.
Dublin, OH 43017
614.764.6800 (Office)
Amanda.domyan@wendys.com

Obviously no help there.

This is what happens when I think out loud, or in type…

Heh. Yeah. @Bronco_Jalapeno was born.

This is America, where the crazy vocal fringe minority gets their way.  Let’s get this done, OK?

Arby's Sign

If the sign says it's delicious, it must be delicious... Right?

16 responses to “You may call me… “Bronco Jalapeño”

  1. Well- the sign says their roast beef sandwich is delicious. It doesn’t actually promise anything about the side dishes…

    Like

  2. Looks like the gears of the Arby’s machine just grind a little slowly…

    Perhaps someday they will bring back Bronco Berry Sauce for future generations.

    Like

  3. Like

  4. Do we perhaps have an answer…?

    Not exactly sure what this means…

    Like

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