Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech. Shenanigans, I tell you.
From: Chick-fil-A CARES <firstname.lastname@example.org>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
Dear Valued Customer:
Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we appreciate your suggestion regarding the cup holders. We hope the following information will be helpful.
Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.
Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.
We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.
We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come. Again, thank you for your time and interest in Chick-fil-A.
P.S. Please retain your ticket number. This will help us locate your information should you need us again.
So, of course I wrote back…
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <email@example.com>Hello Cheala,
Any idea how I can get my idea solicited? I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks. Has anyone run this by Mr. Cathy? He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man. I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.
Thanks once again for your time & help!
Wonder if I’ll get a reply? I just want a good cup holder.
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