Dear Mr. Lunar,
Thank you for contacting The J.M. Smucker Company with your inquiry regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers and take very seriously any comments pertaining to product quality.
Since we greatly value your comments and your loyalty, your experience has been brought to the attention of our quality assurance department. We want to assure you that our products are made of the best quality ingredients available and by the most carefully controlled procedures known in the food industry.
We appreciate the time required to share your comments with us and are enclosing coupons that we hope you will use to again try our products.
If you have any additional questions or comments, please contact us by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time.
Consumer Relations Representative
Enclosure: 2 Smucker’s® $4.00 Coupon(s)
THE J.M. SMUCKER COMPANY· STRAWBERRY LANE, ORRVILLE, OHIO 44667-0280 TELEPHONE (330) 682-3000 • FAX (330) 684-3370 • http://www.smuckers.com