So, did you read about our most recent experience with a waitress we’ll call Maleficent at the local Bob Evans? If not, you may want to read that first.
I recently got the expected response from Bob Evans, and it’s nowhere near as enthusiastic as last time. They are probably more displeased with my over-the-top approach to storytelling than the actions of Maleficent.
——– Original message ——–
From: “Barga, Leann D.”
Date: 11/11/2015 9:23 AM (GMT-05:00)
Subject: Bob Evans – Reference # 1106568
Good Morning Eric,
I am so sorry to hear that you recently had a poor experience at our Bridgeville location. The behavior demonstrated by one of our servers was unacceptable, and for that we truly apologize. We expect all of our employees to treat our guests like family, and want our guests to be completely satisfied – it is clear that we let you down with your initial server during this visit.
On the other hand, I am happy to hear that Lincoln ‘saved the day’ and made the rest of your time with us an enjoyable one.
I will be sharing your comments with the general manager and area coach of this location so any necessary action can be taken to ensure that all of our servers are meeting our and our guests expectations.
LeAnn Barga (formerly Purdy)
Representative, Guest and Consumer Relations
8111 Smith’s Mill Road
New Albany, Ohio 43054
Phone: (800) 939-2338
It seems that Leanne is still rocking it with Bob Evans, now with a new name. I hope she is doing well!
Not sure what this means (if anything) for Maleficent and Lincoln. Will anything actually be said? Will general management or area coaches write back to me directly? Will I get a dirty look from Maleficent next time we’re there? Hopefully Lincoln is on the clock.
Ha. Eat’n Park for the win.