A while ago, in a fit of goofiness, I noticed that a can of Frito-Lay cheese dip that we had said “REFRIGERATE IMMEDIATELY AFTER OPENING” on several places on the outside of the can. So, of course I emailed them via webform stating something to the effect of heeding the warnings as accurately as possible, but now I was stuck with a can of Frito-Lay cheese in the refrigerator, and I wasn’t quite sure how to get out any dip if the can had to stay in the ‘fridge.
Sadly, I didn’t think to email myself a copy like I usually do, and their reply didn’t include my original message.
Apparently, they get this question a lot, this seems well-practiced…
from noreply@fritolay.com
to world.and.lunar.domination@gmail.com
date Mon, May 17, 2010 at 12:00 PM
subject Here’s our response to your e-mail – RE: Fritos dips, Reference #011027198AHere’s our response to your e-mail – RE: Fritos dips, Reference #011027198A
Hi Eric,
Thank you for writing to us.
Eric, you can remove your dip from the refrigerator, take out the amount you would like to eat and refrigerate the rest. If this is unclear, please call us at 1-800-352-4477.
We consider you a valued consumer and hope you will continue to enjoy snacks from Frito-Lay.
Best regards,
Linda
Frito-Lay Consumer Affairs
011027198A
Heh. Oh well, I’ll have to push some more buttons with them next time. Question for the next list; Why do they add a reference number to their emails if they come from “noreply@fritolay.com” which to me signifies an end to the conversation?
World (and Lunar) Domination 