Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

Bob Evans: 1 • Eat’n Park: 1½


So, did you read about our most recent experience with a waitress we’ll call Maleficent at the local Bob Evans?  If not, you may want to read that first.

I recently got the expected response from Bob Evans, and it’s nowhere near as enthusiastic as last time.  They are probably more displeased with my over-the-top approach to storytelling than the actions of Maleficent.

——– Original message ——–
From: “Barga, Leann D.
Date: 11/11/2015 9:23 AM (GMT-05:00)
To: me@my.email.address
Subject: Bob Evans – Reference # 1106568

Good Morning Eric,

I am so sorry to hear that you recently had a poor experience at our Bridgeville location.  The behavior demonstrated by one of our servers was unacceptable, and for that we truly apologize.  We expect all of our employees to treat our guests like family, and want our guests to be completely satisfied – it is clear that we let you down with your initial server during this visit.

On the other hand, I am happy to hear that Lincoln ‘saved the day’ and made the rest of your time with us an enjoyable one.

I will be sharing your comments with the general manager and area coach of this location so any necessary action can be taken to ensure that all of our servers are meeting our and our guests expectations.

Sincerely,

LeAnn Barga (formerly Purdy)
Representative, Guest and Consumer Relations
8111 Smith’s Mill Road
New Albany, Ohio 43054
Phone: (800) 939-2338
http://www.BobEvans.com

It seems that Leanne is still rocking it with Bob Evans, now with a new name.  I hope she is doing well!

Not sure what this means (if anything) for Maleficent and Lincoln.  Will anything actually be said?  Will general management or area coaches write back to me directly?  Will I get a dirty look from Maleficent next time we’re there?  Hopefully Lincoln is on the clock.

Of course I can’t just let things like this be, so I reached out to Eat’n Park on twitter. Their response was glorious

Ha.  Eat’n Park for the win.

EVERYONE GETS A CRAYON!

Checkmate.

Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up


Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations

Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

Bob Evans’ Follow Up


A Bob Evans Restaurant

random BOB EVANS image from the web

Bob Evans Restaurant on Urbanspoon

After posting my recent tale of insanity during a Bob Evans visit, I received some almost immediate follow-up from Nate Riggs via Twitter DM:

nateriggs
– Eric – I work with Bob Evans. Saw your blog post. Would you shoot me your email so I can help make this right? 🙂

nateriggs
Thanks. Ill email you in a few and make sure we make this right By the way – love your blog and your writing style. 🙂

Twitter is awesome.  Instant responses.  These were followed up with another quick flurry of emails:

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:52 PM
Subject: Blog post about Bob Evans

Eric,

Thanks so much for your email address and for your post. We always try to deliver the best guest experience that we can, but sometimes we mess up. We’re truly sorry for the wait time and hassle that you and your wife experienced in our restaurant.

On a personal note, I dig your blog and was just in Pittsburgh yesterday. This is week 3 for me at Bob Evans leading digital and social so I’m working through some on boarding before I can really work on tightening up our digital presence.  I’m a blogger as well – http://nateriggs.com – and I always appreciate when bloggers are so respectful, even when we messed up. J

The next email from me will refer you to Leeann Purdy in our guest relations department. She will email you and take it from there.

Again, thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: “Purdy, Leann D”
Cc: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:55 PM
Subject: Contact information for Eric Carroll – Pittsburgh Blogger from this morning

Leann,

Hi there.

I’ve copied Eric Carroll on this message. He is the Pittsburgh blogger who posted on our Facebook page this morning as we discussed. Would you please reach out to him when you have a moment?

Thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 2:32 PM
Subject: Bob Evans – Reference # 720520

Mr. Carroll,

I would like to first, thank you for taking the time to share your experience regarding your visit to our Bridgeville location, and also sincerely apologize for the overall unacceptable food and service you received.  I also appreciate that you were so candid as most people will not complain, the will just not go back, and we would not have the opportunity to try to make it up to you.

Our company places great emphasis on training our employees to satisfy our guests, so we appreciate that you have brought this to our attention.  We expect our servers to be attentive, timely, and attend to all of our guests needs, and I am very sorry that we let you down.

I would like the opportunity follow up with you by mail to invite you back to our restaurant, and if you are willing, I would like your address so that I can formally apologize to you by mail.  I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken.

Again, Mr. Carroll, we appreciate your comments.  We value your patronage and appreciate your interest in Bob Evans Farms Inc.

LeAnn Purdy
Guest Relations
Bob Evans Farms, Inc.

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 3:24 PM
Subject: RE: Bob Evans – Reference # 720520

Mr. Carroll,

I wanted to send a follow up because I researched our records and did find where you had sent us these comments on our website with your mailing address included.

I have updated our records and a letter will be going out to you tomorrow.

Have a great day!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

Then a week or so later, I got this in the mail…

Bob Evans Letter

Bob Evans Letter

Bob Evans Coupons

Bob Evans Coupons

How cool is that?  That’s enough for a meal & a half for the wife & I.  I have to say, I applaud their quick followup, perceived excitement, blatant flattery, and sincerity.  I do have to say, I’m a little afraid of returning to the Bridgeville location if someone was reamed by a regional manager as slyly implied by the emails and letter.  I mean “I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken” seems pretty serious.  I don’t want to go back with Bob Evans bucks in hand and have them be all like “Oh, this is that butthole who wrote a blog and got me a lecture while I was just having a really bad day…”  Or do you think it was calmly presented as “OK, we obviously have some sort of breakdown, what can we as a management team do to help”?  I mean, that’s how it should have gone… right?

The didn’t comment on the asking 3 times for jelly code, so I can only assume this is a real thing.  Next time you’re at Bob Evans and you want jelly, ask for it thrice and ye shall receive thereupon the third asking.

Where’s the balance?  I’m really looking for input here.  Was I right to complain?  Am I safe in returning?  Should I just go to the Bob Evans in Robinson?  Think they have the same area coach & general manager?  How good is their Wildfire BBQ sauce?

A barrage of emails from Pizza Hut


After getting no response to my last message, I decided to try again.  I re-sent the message, this time to a bunch of email addresses that I obtained upon a quick Google search or two, and added this little forward…

Hello,

Recently, I’ve been trying to obtain some more specific allergen information on some Pizza Hut products to no avail. I’ve sent the message(s) below, and as of yet haven’t had a real reply. Are you able to help pass this along to an individual who would be able to provide answers in writing, or even better yet… provide some answers yourself?

I thank you in advance for your time & help!

-Eric

Oh boy, did that work.  Mr. Williams’ latest message almost made me title this blog “Pissy Hut”, but I eventually decided against it.  Perhaps I’m reading too much into it… it is nearly impossible to pick up inflection via email.  I’ll let you make your own inferences.

from Williams, Corey Corey.Williams@yum.com
to “world.and.lunar.domination@gmail.com”
date Mon, Feb 22, 2010 at 5:55 PM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Mr. Aixelsyd-

We’ve provided you all the information we have available regarding your inquiry. If you’d like to discuss further, please provide your phone number and a customer support representative will contact you. Otherwise, we’ll consider your question resolved. Additionally, correspondences sent to multiple e-mail addresses at Pizza Hut can actually slow us down in responding to you. Please send your messages directly to me so that we may best address your concerns.

Thank you,
Corey Williams
Customer Service
Pizza Hut

Passive aggressive emails?  I’m guessing “correspondences sent to multiple e-mail addresses at Pizza Hut” is the only thing that prompted a response this time.  Again, my concerns were clearly laid out in my original response, and re-forwarded and included in its entirety with the last message.  They have yet to be addressed.

This is where we begin passing the buck.

Below, Ed is agreeable to some sort of feedback, and wishes to remain in the loop, but is clearly unable to answer any of my inquiries with any sort of direct response.  I’m guessing this cross-contamination stuff is just not common knowledge within the Pizza Hut organization.  He signed his name in large bold text.  There’s no point to pointing that out I guess, I just found it interesting.

from Ed Holt edholt@aurorahuts.com
to ERiC AiXeLsyD
date Tue, Feb 23, 2010 at 4:28 PM
subject RE: Pizza Hut Customer Service
mailed-by Ed.

Mr. Aixelsyd,

Your questions have been elevated to Pizza Hut Inc. With your very specific requests, they are best capable of providing the information requested and have committed to assisting you.

I am the best contact locally and will continue to be in the communication loop. I have asked for an update to your request.

Ed

Next, Susan offers a solution, and says that she forwarded the message to the appropriate parties.  The only problem is that I still have no contact information for those parties, and I sure hope it’s not Mr. Williams or Mr. Holt.

from Burton, Susan Susan.Burton@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 8:51 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Eric,

Unfortunately, I am the contact for KFC Franchising. I will forward your request to my counterpart in Pizza Hut hoping that she will be able to identify who would best answer your questions.

Thank you and have a great day!

Susan Burton
KFC Franchise Recruiting
KFC Franchise On Boarding

1900 Colonel Sanders Lane
Louisville, KY 40213
Office: 502-874-8201
Fax: 502-874-8848

What is “Franchise On Boarding”, I wonder?  Should there be a “-” in there?  As in getting someone on-board?  There is hope in her counterpart being a “she” that it’s definitely not Mr. Williams… so we may yet one day have a resolution to all of this madness.

Not even sure where or how I got the next email address, but it seems to be the one that holds the most promise.  Perhaps this is Ms. Burton’s Pizza Hut counterpart.  If so, is KFC the “evil” alternate universe?  I can only assume so, as Colonel Sanders has a goatee (and was never really a Colonel).

from Hiring Zone Candidate sites HZAdministrator@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 10:49 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Hi, Eric –

Thank you for your email. I am sorry that you’ve had so much trouble getting in touch with the right person to handle your inquiry. Unfortunately, I’m not that person either; however, I have forwarded your question to one of the brand leads for Pizza Hut as a way to get in touch with the person who has this information to answer your questions. If/when I hear anything back from them, I will let you know, unless they confirm that they will be getting in touch with you directly.

Thanks,
Amanda E. Herde
Hiring Zone System Administrator
Yum! Global Talent Management
100% Customer Mania … It Starts With Me!

Maybe it’s the positive attitude and non-condescending tone, maybe it’s the exclamation point, maybe it’s the bold + italics power punch, maybe it’s the “100% Customer Mania” tag-line… I want to believe our friend Amanda.  Global Talent Management sounds impressive… much more impressive than Area Coach or , Region Coach.  Perhaps we shall have some answers!

To recap, this is what I’m asking…

from ERiC AiXeLsyD
to Dave Kronenwetter
cc Ed Holt
date Thu, Feb 4, 2010 at 2:17 PM
subject Re: Pizza Hut Incident Eric Aixelsyd
mailed-by gmail.com

Thank you Mr. Kronenwetter,

You are, as of yet, the only representative from Pizza Hut or Yum! Brands that has answered my original query.  I applaud your dedication to service and customer satisfaction.  I used the contact form on the website, and acquired some email addresses from around the web when I discovered that was to no avail.

I am interested in the linked allergen information though.  I do have a severe shellfish allergy, and it concerns me that items with an “•” are notated with the ominous “products are prepared in common equipment and therefore may contain allergen” warning.

More interesting to me are the items marked…

  • SAUCES; All-Natural Pizza Sauce, All-Natural Sweet Pizza Sauce, All-Natural Old World Pizza Sauce
  • TUSCANI PASTAS; Lasagna, Chicken Alfredo, Meaty Marinara
  • APPETIZERS Served with dipping sauce; Breadsticks
  • WS Bone Out Wings; Garlic Parmesan
  • WS Crispy Bone In Wings; Garlic Parmesan
  • WS Traditional Wings; Garlic Parmesan

I see from the menu & nutritional info available online that there’s no shellfish available to order, so the “prepared in common equipment” line really really confuses me.  Am I to assume that the common equipment is in the manufacturing/processing/canning facility with the sauce?

Are the breadsticks & garlic Parmesan wings listed simply because they’re served with the sauce?  Are the wings breaded alongside shrimp at the factory?  Are the breadsticks marinated in butter beside lobster at the processing plant?

Are the pastas listed simply because they contain the sauce?  But then, there’s the Alfredo… which is a wholly different kind of sauce.  Are the noodles the culprit?  I must say that the whole thing has me befuddled.

Basically, you’re telling me that if I’m allergic to shellfish… I might want to avoid everything that contains pizza sauce …from a place called Pizza Hut?

Also, the text from the bottom may require a little clarification…

The allergen information displayed on this site is based on standard product formulations and is current as of March 2009. Variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, and/or product production at the restaurant.

Anchovies (Fish) are offered in many Pizza Hut restaurants. Shrimp (Shellfish) is offered in a very limited number of Pizza Hut restaurants. Customers with concerns should contact their restaurant directly to determine if these ingredients are handled in the restaurant.

Huh?  How is one to be made aware if there are different circumstances regarding  suppliers, ingredient substitutions, revisions, or product production?  I’ve never had a hostess seat me, list the specials, then divulge any information about new suppliers, possible substitutions, or about new preparation methods.  I’ve never seen it written on a dry-erase board inside the door, or in a menu insert.  How am I supposed to be sure that Pizza Hut isn’t going to inadvertently send me into Anaphylactic shock?

Does the second line about shrimp make all the above listed possible concerns no longer a concern… or is that in addition to already existing concerns?

Please, don’t take my questions as lashing out at you personally, but really… can you understand the frustration I have at learning of these menacing shellfish issues?  Certainly you can appreciate the humor of having to go to Pizza Hut only to avoid pizza sauce?  Perhaps the allergen information page needs updated and clarified?

I realize that I am sending a lot of questions your way at once.  I would like to thank you in advance for your time and I hope that you will give all of my concerns some serious contemplation, and perhaps pass it on to others at Pizza Hut or Yum! Brands for their additional input.

According to the Food Allergy & Anaphylaxis Alliance website, “Approximately 12 million Americans suffer from food allergy. Food-induced anaphylaxis is believed to cause 50,000 emergency room visits and about 150 deaths annually.”  I really don’t want to be one of those 150, or even one of the 50,000 any time soon… but I would like to be able to enjoy some fantastic pizza (without the aforementioned disastrous after-effects).

I look forward to your thoughts!

Inquisitively,
-Eric
world.and.lunar.domination@gmail.com

Yes, Mr. Williams, I have additional questions that have gone unanswered.  No, my issue is not resolved.  No, I do not wish to discuss this issue over the phone… as discussed in my original response to you.

I hope someone out there knows the answers to my questions!  At least we can amuse & confuse the companies responsible until I have a straight answer to this cross-contamination problem.

I wrote back to Pizza Hut…


A while ago, I wrote to Pizza Hut, just being goofy for the most part… commenting on how Pizza Hut’s sauce rips through me like… well, have you ever seen a cat with its head stuck in something & it flailing round to try to get it out?  Yeah.  It’s like that.

They wrote back, and the message from Mr. Kronenwetter actually raised a little concern for me.  I noticed that some of their foods may contain shellfish allergens, although there is no shellfish to be found on the menu.  If you’ve read the background on my shellfish allergy, you’d know that it freaked me out a little.  I say just a little becuase I’ve eaten there without any allergy-related problems (that I know of)…  so far.

I don’t have a response yet, but I thought I’d share my most recent email to them…

from ERiC AiXeLsyD
to Dave Kronenwetter
cc Ed Holt
date Thu, Feb 4, 2010 at 2:17 PM
subject Re: Pizza Hut Incident Eric Aixelsyd
mailed-by gmail.com

Thank you Mr. Kronenwetter,

You are, as of yet, the only representative from Pizza Hut or Yum! Brands that has answered my original query.  I applaud your dedication to service and customer satisfaction.  I used the contact form on the website, and acquired some email addresses from around the web when I discovered that was to no avail.

I am interested in the linked allergen information though.  I do have a severe shellfish allergy, and it concerns me that items with an “•” are notated with the ominous “products are prepared in common equipment and therefore may contain allergen” warning.

More interesting to me are the items marked…

  • SAUCES; All-Natural Pizza Sauce, All-Natural Sweet Pizza Sauce, All-Natural Old World Pizza Sauce
  • TUSCANI PASTAS; Lasagna, Chicken Alfredo, Meaty Marinara
  • APPETIZERS Served with dipping sauce; Breadsticks
  • WS Bone Out Wings; Garlic Parmesan
  • WS Crispy Bone In Wings; Garlic Parmesan
  • WS Traditional Wings; Garlic Parmesan

I see from the menu & nutritional info available online that there’s no shellfish available to order, so the “prepared in common equipment” line really really confuses me.  Am I to assume that the common equipment is in the manufacturing/processing/

canning facility with the sauce?

Are the breadsticks & garlic Parmesan wings listed simply because they’re served with the sauce?  Are the wings breaded alongside shrimp at the factory?  Are the breadsticks marinated in butter beside lobster at the processing plant?

Are the pastas listed simply because they contain the sauce?  But then, there’s the Alfredo… which is a wholly different kind of sauce.  Are the noodles the culprit?  I must say that the whole thing has me befuddled.

Basically, you’re telling me that if I’m allergic to shellfish… I might want to avoid everything that contains pizza sauce …from a place called Pizza Hut?

Also, the text from the bottom may require a little clarification…

The allergen information displayed on this site is based on standard product formulations and is current as of March 2009. Variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, and/or product production at the restaurant.

Anchovies (Fish) are offered in many Pizza Hut restaurants. Shrimp (Shellfish) is offered in a very limited number of Pizza Hut restaurants. Customers with concerns should contact their restaurant directly to determine if these ingredients are handled in the restaurant.

Huh?  How is one to be made aware if there are different circumstances regarding  suppliers, ingredient substitutions, revisions, or product production?  I’ve never had a hostess seat me, list the specials, then divulge any information about new suppliers, possible substitutions, or about new preparation methods.  I’ve never seen it written on a dry-erase board inside the door, or in a menu insert.  How am I supposed to be sure that Pizza Hut isn’t going to inadvertently send me into Anaphylactic shock?

Does the second line about shrimp make all the above listed possible concerns no longer a concern… or is that in addition to already existing concerns?

Please, don’t take my questions as lashing out at you personally, but really… can you understand the frustration I have at learning of these menacing shellfish issues?  Certainly you can appreciate the humor of having to go to Pizza Hut only to avoid pizza sauce?  Perhaps the allergen information page needs updated and clarified?

I realize that I am sending a lot of questions your way at once.  I would like to thank you in advance for your time and I hope that you will give all of my concerns some serious contemplation, and perhaps pass it on to others at Pizza Hut or Yum! Brands for their additional input.

According to the Food Allergy & Anaphylaxis Alliance website, “Approximately 12 million Americans suffer from food allergy. Food-induced anaphylaxis is believed to cause 50,000 emergency room visits and about 150 deaths annually.”  I really don’t want to be one of those 150, or even one of the 50,000 any time soon… but I would like to be able to enjoy some fantastic pizza (without the aforementioned disastrous after-effects).

I look forward to your thoughts!

Inquisitively,
-Eric
world.and.lunar.domination@gmail.com

I really hope to get an actual response with some clarification.  It is worded/displayed in a goofy manner, don’t you think?