Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up


Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations

Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

☠ Good Halloween Movies?


The Monster Squad

Monster Squad

I have a bunch of stuff I wanna blog about, but I need the time to sit down & do it.  [I have some goofy World (and Lunar) Domination ones coming up, some half started… that seems to be what grabs more readers/comments.]

You’ll help write this blog post for me.  If you’re seeing the link on Facebook, Twitter or Google+ … please reply in the comments section here at the blog, not in the comments stream at Facebook or Google+, & not an @ through Twitter.  If you’re logged in on Facebook or Twitter you can comment down below using either account!

This one is relevant & easy to knock out because of the time of year.  I was trolling through Netflix on the Wii the other night, trying to find a good Halloween-ish movie to watch.

Cover of "Shaun of the Dead"

Shaun of the Dead

My wife is scared easily, and wasn’t in the mood for House of 1000 Corpses-like gore or Alienlike “Ah!” jumps.  (I still can’t get her to watch Silence of the Lambs.)  I was thinking The Crow, maybe Monster Squad or Shaun of the Dead.

I thought of a bunch that weren’t available for streaming, like Wolf and Teen Wolf or even Beetlejuice.  I found myself unable to think of campy other spooky fun.

Help me build a go-to list of all of us who are too old to remember good scary/funny/creepy movies like Ghostbusters, Batman, Zombieland, Fido, Edward Scissorhands, etc.

Roku XDS

Roku

While we’re on it, does a streaming service other than Netflix offer these movies, or am I going to have to start trolling the cheap DVD/Bluray bin at Walmart?  Maybe I just need to get a device like Roku that streams Amazon movies.

What movies make you want to mentally escape in front of the blue glow of your TV under a warm blanket on a cool October day?

Can I have jelly? Can I have jelly? Can I have jelly?


Bob Evans Restaurant on UrbanspoonI submitted this to Bob Evans’ contact form:

Last night we had a ridiculous visit to what is normally a decent restaurant.

We arrived shortly after 5:00pm, were seated quite quickly, and were alone in our section (the farthest away from the entrance).  The waitress came to us right away, seemed a little frazzled, and brought us drinks.  By this time another table had been seated in our section.  Our order was taken, a Rise & Shine breakfast for me, BBQ chicken for the wife.

We had actually just dined at this location on Friday evening and had discussed how despite otherwise excellent service & great food, generally my wife has to ask 3 times for jelly.  The standard procedure is that when we order and she gets biscuits, she asks for jelly.  When the biscuits come, with honey and butter but no jelly… she again asks for jelly.  When the meal comes, it’s the 3rd time that she asks for jelly… and usually we get jelly with the check.  It’s like you have it under lock & key or there’s only 1 magical jelly carrier.  I actually suggested that perhaps it’s like the movie Beetlejuice.  One must say “Betelgeuse, Betelgeuse, Betelgeuse!” to get the title character to appear.  Perhaps one must break the Bob Evans jelly code and ask for jelly three times at once.

No matter how much I wanted her to, she wouldn’t try it last night.  She asked for jelly just one time, and surprisingly, it came with the biscuits.

At this point, the manager walked by and asked if all was OK.  Truthfully, at this point, it was!  We nodded in satisfaction as we said “yes”.

Eventually, shortly before 6:00pm (yes, an hour later) after several other customers had been seated, had ordered, and been served, our waitress apologized for the wait and offered us more biscuits and a free dessert.  We told her the wait wasn’t her fault as she seemed to indicate it was due to a problem in the kitchen.

About the time where I was ready to get up, pay for our drinks, biscuits, jelly, and then leave to go to the nearby Sonic… our food arrived.  I understand that breakfast foods are greasy but my eggs & home fries were sitting in a pool of some oily or buttery liquid, and one of my over-easy yolks was already broken.  The bacon was fantastic.  The potatoes had so much grease on the outside, that when I dipped them into a pool of delicious Heinz ketchup they came out absolutely clean & ketchup free.  I managed to get the yolk out of one of the eggs with the biscuit that had sat there daring me to eat it for an hour.  I left the second egg and most of my potatoes out of disgust for the food and the service.  It had been a particularly trying couple of days and we chose Bob Evans because of the general consistency of the quality & service.  My wife indicated that other than the chicken being slightly over-done, her meal was excellent.  It’s crazy to believe that Bob Evans (the breakfast-food people) messed up such an incredibly simple breakfast.

Bob Evans

Bob Evans

The waitress had indicated some problems in the kitchen without any specifics, but we could hear arguments in & around the kitchen area for our entire visit.  I have no idea why we didn’t just get up & leave after the first 2 tables seated after us had received their food.  Perhaps we were in awe at the chaos.

I declined my free dessert, and my wife decided to get an apple pie to go just because it had been offered as compensation for our wait.  I was too disheartened for dessert, my friends… free or not.  Our waitress offered to refill my iced tea.  I said “no, thanks.”  She came back 10 minutes later & filled my iced tea anyway.  Still no pie.  I just wanted to go.  I was on the verge of just freaking out at the ridiculousness of it all.  We sat for another few minutes as the waitress took care of others around our section, before standing up to just finally go.  My wife just asked for the check as I was exasperated.  The other customers couldn’t wait for 2 minutes while she put a pie in the to-go container, since we had waited over an hour for a simple simple meal?

The waitress had apparently just placed my wife’s apple pie on a plate as we stood to make our escape… my wife said, “Never mind, we just need to get out of here.”  The waitress insisted on sliding the now decimated piece of pie into the Styrofoam box.  We went to pay, and for the first time ever were not asked something to the effect of “how was everything tonight?”  I believe there was small talk about my wife & I coincidentally wearing the same color green.  I think I remained silent for fear of just snapping.  We left a 15% tip, & took home a comment card.  (As a person with a severe allergy to shellfish, I have a small circle of places where I feel safe…  Bob Evans currently has no deathfish on the menu, so we frequent there and I generally tip 20% or more as I’m confident we’ll be returning soon & often.  I have even received excellent communication from your corporate level regarding food allergies & where things are prepared in the kitchen.)

This rant is obviously too long for a comment card.  I may blog it.  I may just leave it in the contact form at the Bob Evans site.  I may print & mail it.

Something was going on last night at Bob Evans in Bridgeville that was not good.  It was a comedy of errors.  The kitchen apparently had trouble producing eggs & home fries in a timely manner, keeping yolks whole, and draining grease/oil/butter from the fried meal.  The waitress was visibly and audibly frazzled as she complained to the customers that she was excessively busy even as most of the section was empty… at dinner time.  Perhaps she was covering two sections?  I’m not sure.  We saw her quite often… just not with our food.  How many others were seated after us & served before us that we couldn’t see?  We heard her arguing with a mysterious voice yelling out from the kitchen.  The manager did not appear to intervene or even suggest that perhaps they not argue so loudly within earshot of the guests… or even to step in, assert her role as a manager and solve the problem.  There was a waiter who appeared to be training a new waitress, happily ignoring all the chaos around them.

We did, however, receive jelly after asking only once.

[Funny note… upon posting this & grabbing a link to UrbanSpoon, I saw an old somewhat bad review that I posted… but we’ve had perfectly reasonable service there since that visit in ’08.]

Favorite movies from my childhood…


I felt like listing some of my favorite movies from when I was a kid.  They’re in no particular order, just how they came to mind.  Some are 80’s movies, some are earlier, with a few early 90’s ones thrown in.  They were all new to me with the advent of home video rental stores.  We used to go to this place called Network Video, & eventually the general store by my house started renting videos too.

I keep adding to the list as some of these movies remind me of others, I may have to do a part 2 or something someday…

Star Wars | Original Trilogy

  • Star Wars – This one’s obvious.  I’m talking the whole original trilogy here.  I really don’t feel the need to elaborate.
  • Ghostbusters

  • Ghostbusters – I remember laughing hysterically at “We came, we saw, we kicked some ass!”  This was the perfect mix of creepy and funny for a kid like me.  I used to rent this one all the time.  I even loved the Saturday morning cartoon.
  • The Goonies

  • The Goonies – I have probably watched this more than any other movie on the list, except maybe Star Wars.  I can still watch this over & over again.  As a kid, it was really easy to be immersed in this movie.  I have felt a little bit like Mikey, Data, Mouth, & Chunk many times.  I just saw something about the original cast reuniting for a 25th anniversary celebration.
  • Gremlins

  • Gremlins – Who didn’t want a Mogwai after seeing this movie?  Regardless of the danger, Gizmo would be the best pet ever.  I actually remember the gremlins being kind of scary too.  (Hey, I was 7 when this came out.)
  • Monster Squad

  • The Monster Squad – This was like “Goonies vs. the Universal Monsters” to me… so, of course, I loved it.  Mr. Alucard called for you.  How scary is that?  This made me want to start a monster club myself.  I may just have to get this on Blu-ray… even thought I already have the VHS & DVD…
  • The Last Starfighter

  • The Last Starfighter – The movie for anyone who’s ever imagined that they’re actually in a video game.  Great plot-line for a kid who likes video games, or sci-fi.  From what I understand, it was one of the first movies to have major use of computer generated graphics.
  • Batman (1989)

  • Batman (1989) – I remember thinking (even at a young age) “Michael Keaton?  The guy from Mr. Mom, Gung Ho, & Beetlejuice?”  I was as surprised as the rest of the world when it turned out to be the scariest and most awesome Batman movie to date.  The comic book nerd in me was overly pleased with Nicholson’s Joker too.  Even though he had always been portrayed in the comics as a lanky degenerate loon… Nicholson seemed to capture the spirit of insanity perfectly in that cool demeanor that only he could deliver.
  • Batman (1966 film)

  • Batman (1966) – I loved the TV show in reruns as a kid, it was like a 60’s comic come to life in all its campy glory.  Plus, the Joker, Riddler, The Penguin, and Catwoman all in one movie?  Wow!  Ha ha ha.  This one still has the coolest Batmobile.
  • Explorers

  • Explorers – Space travel… with a home computer, a Tilt-A-Whirl car, and a junkyard.  What’s not to love about this one?  Again, to a kid, this all seemed quite plausible.  This could have been “Goonies in Space”.  Ha ha ha.
  • Leonard Part 6

  • Leonard Part 6 – Part 6 of a nonexistent line of films… Bill Cosby fends off mutant vegetarians with magic meat.  It burns them like holy water on vampires.  That alone will make you want to watch this even though Cosby hated it and spoke out against seeing it while he was supposed to be promoting the film.
  • The Experts

  • The Experts – Does anyone else remember this movie at all?  There doesn’t seem to be much  about it on the web.  It’s classic 80’s comic Commie cheese.  Two guys, one John Travolta and one other dude are somehow transplanted to a 1950’s style town in Russia set up as an experiment…  where the people think they’re in 1950’s USA.  It’s like Pleasantville, only not.
  • Cloak & Dagger

  • Cloak & Dagger – This was another one where you could really imagine being the kid in the film.  This YouTube clip sums up the mood quite well.  It’s a great kid-centered spy movie with a good deal of action, if I remember right.
  • Funny Farm

  • Funny Farm – This has got to be one of the most absolutely hilarious movies ever.  Andy Farmer is driven to the brink of insanity by an incredibly odd small town and a series of classic (& at the time still funny) Chevy Chase pratfalls.  The telephone operator,  Yellow Dog, mutton balls… all favorite movie moments.
  • WarGames

  • WarGames – Yeah, I just wrote about this one.  Every kid with a computer envisioned hacking into a government computer… or at least hacking into something… and this was all before the internet.
  • Flight of the Navigator

  • Flight of the Navigator – This movie is excellent.  I know I wore out the VHS, and watched it every time I happened to catch it on TV.  Alien abduction, a morphing spacecraft, time anomalies, government conspiracies.  Intense!
  • E.T. the Extra-Terrestrial

  • E.T. the Extra-Terrestrial – I loved this move and still crave Reese’s Pieces every time I think about it.  I wanted to build a communication device with my record player too.  This movie probably started my distrust of the government.
  • Weird Science

  • Weird Science – Geek movie extreme, with that 80’s “my life will end if I don’t get laid” vibe.  Less believable than WarGames, more believable than Explorers… Sort of.  I never watched the TV show that this spawned, but the movie was a favorite.  Oh yeah, the theme song was cool too!
  • Willow

  • Willow – Best fantasy movie ever?  Maybe.  It had a 2-headed dragon, sorcerers, a hero, an unwilling little-person hero, tiny funny guys, a villain that looked like Skeletor, and endless amounts of awesome.
  • Back to the Future

  • Back to the Future Trilogy – If there was an order to this list, this would be very near the top.  These movies were fast paced, exciting, and visually stunning.  This is what movies should be like.  Plus, Christopher Lloyd is bat-shit-nuts and that’s always entertaining.
  • Project X

  • Project X – As a kid, I loved monkeys, chimps, gorillas, and pretty much any primate.  Pop them into an action thriller, and of course I was hooked.  This is probably another reason why I distrust government so much.
  • Big Trouble in Little China

  • Big Trouble in Little China – This movie is just ridiculous.  Martial arts, Uzis, lightning bolts, and Kurt Russell.  What more do you need to throw in to have a winning movie?  Oh yeah, creepy monsters and a Chinese sorcerer.  That’s what.
  • Indiana Jones

  • Indiana Jones Trilogy – Yeah, just the first 3 here… they were, after all, the only ones out when I was a child.  Indiana Jones is the movie hero.  The hat, the whip, the attitude… it’s iconic.  These would also be at the top of an ordered list.  I think that goes without saying.
  • The Last Dragon

  • The Last Dragon – Martial arts plus Motown.  We used to watch this during lock-ins where I took Taekwondo as a kid.  Bruce Leroy vs. Sho’Nuff had a very Jedi-like vibe, and there was lightning.  This is super cheesy, but it’s what makes it a great flick.  Sho’Nuff!!!
  • Coming to America

  • Coming to America – Ah.  Once upon a time Eddie Murphy was funny, & not afraid to say dirty words.  Sadly… this movie probably sparked the fat-suit movies to follow with Eddie and Arsenio playing multiple roles.  But there are so many things in this film to love…  McDowell’s, Soul Glo, Sexual Chocolate.  Priceless.
  • Enter the Dragon

  • Enter the Dragon – Bruce Lee’s final film, and (I think) the first one that I saw.  What kid doesn’t love martial arts movies?  The crazy mirrored room scene is my favorite.
  • Star Trek

  • Star Trek series – Yeah, I like both Star Wars and Star Trek.  Star Wars is more awesome, but don’t get me started.  In school, a lot of us nerdy kids were into Star Trek… the show, the movies, the shows that came after…  it was awesome.  The play between Kirk, Spock, & Bones gets better & better with each film in the series!
  • The Karate Kid

  • The Karate Kid – As a kid in a Taekwondo class, I loved these movies.  All three were good, but especially the first one.  (We’ll forget about The Next Karate Kid, and the new Jackie Chan one.)  I wanted to be the Karate Kid, only in a Cobra Kai uniform.  “Sweep the leg!”
  • Labyrinth

  • Labyrinth – This movie still creeps me out.  David Bowie’s Goblin King is more than a little creepy.  The Muppets here are the stuff of nightmares… almost as bad as the ones in The Dark Crystal.  This is like a darker Wizard of Oz type film… it really put me in another world.
  • The Dark Crystal

  • The Dark Crystal – We need more creepy Muppet movies.  Forget this GCI and 3-D stuff, I want puppets and stop-motion!  I honestly can’t even tell you the full plot, but I watched this several times and loved it.
  • Just one of the Guys

  • Just One of the Guys – I think this became a favorite just because I’ve seen it so many times.  I mean, it was always on.  And, there was like 3 seconds of boobs.
  • Short Circuit

  • Short Circuit – Johnny 5 is alive!  No disassemble!  Very funny childlike innocence in a robot come to life thanks to a lightning bolt.  Wacky comedic adventure,  loved this one.
  • The Princess Bride

  • The Princess Bride – A very funny tale with the infamous Inigo Montoya.  All movies should be this fun.
  • The Toy

  • The Toy – If you’ve never seen this, I recommend going to get it right away… or any Pryor movie except Superman III.  It’s just fun & goofy.  The Wonder-wheel is my favorite part.  And, there’s a lesson in there somewhere…
  • Revenge of the Nerds

  • Revenge of the Nerds – This movie made me want to be a nerd, if I wasn’t one already.  The 2nd one wasn’t all that bad, ether.  I think this made me want to start a nerd band too.
  • Police Academy

  • Police Academy series – I generally like all of these movies… I think I wanted to be Larvell Jones, or at least Zed.  Heh.  The eyebrow gag is the best…  I love movies that are just goofy to be goofy.
  • Baby: Secret of the Lost Legend

  • Baby: Secret of the Lost Legend – Perhaps this is why I still believe in the Loch Ness Monster, Bigfoot, and Mokèlé-mbèmbé… and why I say “No problem!” all the time.
  • “Crocodile Dundee” – For a while in the 80’s, there seemed to be this odd obsession with all things Australian.  I don’t know if this was a cause of that or just another part of the wave, but I remember thinking how cool Australia was for quite a long time.  It was a like a fresh quirky cowboy movie.  The Simpsons episode where Bart prank calls Australia also pokes fun at this fascination.
  • The NeverEnding Story

  • The NeverEnding Story – What kid didn’t love this film when it came out?  It was visually amazing, sad, exciting, a little scary… it was an incredible adventure.  I bet Gmork would still scare me if I watched it now…
  • Don't Tell Mom, The Babysitter' Dead

  • Don’t Tell Mom, The Babysitter’s Dead – This movie has two things; the line “The dishes are done, man!” and Christina Applegate.  All I needed in 1991 was Christina Applegate. I would of watched 3 hours of her doing anything. Ha ha ha.
  • PredatorPredator

  • Predator – This movie was scary and thrilling.   It has one of the best movie lines ever… Jesse Ventura’s “I Ain’t got time to bleed.” …as well as many others.  This kind of film is so easy to get drawn into.  I was in this world when watching this film.  Heat vision?  Invisibility?  I think I wanted to be the Predator… ha ha ha.
  • I could go on with the Superman films, Spinal Tap, Dick Tracy, Howard the Duck, Harry and the Hendersons, Moving, Aliens, Beetlejuice, Gorillas in the Mist, The ‘Burbs, One Crazy Summer, Planet of the Apes, Gleaming the Cube, Pump up the Volume, King Kong, the Godzilla flicks,  so many good ones…