Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

All we wanted were some crayons.


So, this past Saturday night we had an interesting experience at the local Bob Evans.  I have blogged about one of our experiences with an angry server there before, but haven’t touched upon the 3 or 4 other times that “the kitchen held up the order” while she talked to other customers at great length about slot machines at the Meadows, or the time that she rolled her eyes at me while the wife and I were discussing the seasonal shrimp on the menu in regards to where it was cooked and my allergy.  This time we were most likely doubly annoying as we had two small children with us.  The saga begins…

From: Eric Carroll <me@my.email.addre.ss>
To: Leann D. Purdy, Nathaniel A. Riggs, BE-mail

Hello Leann and Nate,

I hope this message finds you well, and that you’re both still with the Bob Evans team!  You may remember that I had contacted you in the past about the #jelly3x rule and a bad experience at the Bob Evans in Bridgeville Pennsylvania, and blogged about that alongside your enthusiastic response, and even more thorough follow-up.

We have since had a few other experiences with that waitress, including one where she rolled her eyes at me and said “well, you don’t have to order it” when I was discussing the shrimp stir-fry available seasonally.  Clearly, she has absolutely no grasp of cross-contamination.  The running theme with her seems to be that the kitchen is always late & to blame with any service issues.

Being that we have generally excellent food & service at the Bridgeville location, and it’s now even closer to home since we have moved to Bridgeville, we have gone in to dine and simply requested with the host or hostess to not be seated in her section.

Sadly this weekend, we didn’t spot her upon our arrival and did not inform the hostess of our preference.  We were quickly welcomed by the hostess, seated in her section and decided to go with it as it had been a while since we had Maleficent as our server.

Nowadays, we have a 2½ year old and a 7 month old in tow.  Bob Evans is a great place to get a full meal for a family without breaking the bank, yet another notch in the proverbial “pro’s” column.  (I mean, have you spent the same amount of money at Panera or Steak n’ Shake? It’s not even half of the food.  Maybe local heroes Eat’n Park can almost compete.)

Maleficent quickly came to the table and took our drink orders.  Our eldest ordered apple juice, I asked for an iced tea, and the wife went for water.  Our drinks were brought quickly and our waitress shot a nasty look to the table beside us as the hostess sat another family with 3 older children as she set our drinks down.  She came back a bit later to take our food order and my wife politely asked for straws which we didn’t get with our drinks and some crayons that weren’t included with our kid’s meal place-mat menu.

Maleficent Immediately huffed as she slammed down the straws and remarked that she didn’t have time to get crayons because she just had two other tables seated in her section.  We were only wanting crayons because it had taken her a while to come back and take our food order, well before anyone else had been seated in our section.

I forget exactly what the exchange was that followed.  I know my wife had mentioned that we had had several problems in the past with her service. I was pretty much shocked into jaw-agape silence at that point.  My wife ended with standing up to go speak to the manager, and Maleficent yelled (yes, yelled) “Lincoln, take tables 54 and 56!” or something to that effect.

After my wife came back from a conversation with the manager, one of the aforementioned customers beside us said “Wow. I can’t believe she told you no on the crayons.”  We gave the super-condensed version of our history with Maleficent as they continued in their wide-eyed disbelief.

Maleficent continued to serve that family, but we and another nearby table had been reassigned to a young man named Lincoln (Linkin?), on either Maleficent or the manager’s authority.  I wasn’t present for my wife’s conversation with the manager, but it was apparently full of knowing nods and angry head-shakes as she regaled the manager with tales of our past adventures with Maleficent.  I do know that my wife apparently characterized me as a madman about to lose all patience to bolster her point.  Perhaps that’s why the manager never came to the table to offer either an apology or an explanation.

Now, reading back on this, the story so far does sound like we are being absolutely ridiculous over the exclusion of two crayons for the amusement of our child who’s behavior, rearing, and amusement are wholly our responsibility.  Do you also see how the past history and an apparently poor attitude towards customers and a potential tip factor into this moment?  It must have been some serious shenanigans in order for the next table to notice.

The lesson I have learned is that we will keep crayons and a coloring book in our family vehicle for just such a purpose.  It is not Bob Evans’ responsibility to develop my child’s creativity and fine motor skills, nor to provide a means to pacifying the insatiable need for constant activity or the lack of patience to wait for a delicious prepared meal.  Despite evidence to the contrary, we were indeed prepared parents with our own plastic mess-prevention and environment-sterilizing place-mat for our son.  He can’t color yet, but he can shovel tiny bits of food into his mouth at a rate destined to require another kid’s meal sooner rather than later.

This leads us to Lincoln (Linkin?). Lincoln was certainly on top of his game after being saddled with two more tables in addition to his already presumably busy/full section.  He came through and delighted our daughter with a two-pack of pink and purple crayons. Lincoln took our order with a smile, brought the food out quickly with no conspiratorial kitchen issues, and was just all-around pleasant.  We even had to ask for a replacement fork as we had somehow lost one.  It was brought out amid a flurry of what I presume to be normal Saturday restaurant activity with no hesitation, and rather quickly.  We even got jelly on one request.

After our meal, we thanked him for being such an incredible server, and I remarked that I was glad he was so understanding because I was nervous about being labeled as some sort of problem after requesting a new server.  He indicated that it was not a surprise, happens regularly, and that he didn’t come to us with any preconceived notions.  He also added that people inexplicably (my words, not his) come in and request to be seated in Maleficent’s section and Maleficent’s section only.

We will request Lincoln’s section in the future, and barring that option we’ll just request not be seated in Maleficent’s section.  I can play that game.  We cleaned up as best we could from our inevitable child-induced mess, left close to a 50% tip, and found the errant fork before we left.  The table directly beside us (I assume the other table taken by Lincoln at the same time we were handed over) also rather audibly and publicly thanked Lincoln for being such a great server.  I’m not sure if they also had issues that we weren’t aware of?  I told the cashier how happy we were with our service upon checkout.

I don’t want to pick on a server.  I do want to illustrate the contrast between what I see as poor service as it relates to incredible service and how it didn’t seem to be any more difficult than you make it.  I do hope Lincoln is rewarded for a job well done and his overall attitude.  I’m sure it reflects in his work effort and in his gratuities.  I would hope that you can again pass this email along to all of the appropriate parties.  Area coaches and the store management, correct?  I really feel like we were nothing but polite and reasonable up until we were denied crayons, and we remained polite and reasonable immediately after that whole exchange.  That seems like an absolutely insane sentence for one adult to write to another.  Do I have a valid point, or am I just super way out of line here?

I would just drop the entire issue and move on, but Bob Evans is one of the few places that I can safely get a meal with my shellfish allergy, I can comfortably order anything on the menu (outside of the seasonal Lent-deathfish), it’s very close by, and I feel like we really get great value for a dollar when we dine at your establishment.

Last time you sent out some gift certificates.  Please save them this time.  I don’t want free food, I just want a stress-free dining experience.  If you must send gift certificates, can you direct them to a Pittsburgh charity that can give them to people who do perhaps need a free meal?  Thankfully I can put food on the table for my family while many others struggle to do so.  We need to get our butts out on a kids-eat-free promotional night if we want a free meal.

I realize that in the grand scheme of things, my complaints are trivial.  I realize that some would enjoy any meal regardless of the way in which it was delivered.  What if though, this had been that meal for someone?  What if this was one night out that they looked forward to and it was met with the kind of service that we regularly receive from one apparently disgruntled waitress?  Is this how Bob Evans wants to be perceived?

I plan to blog this adventure also.  I do less of that these days, but this seemed to be appropriately entertaining.  Of course, the names will be omitted or changed.

I also look forward to your response and insight.  Thank you once again for your time and assistance!

Just crayons?

-Eric

https://aixelsyd13.wordpress.com

me@my.emailaddre.ss

I can’t wait for a response.  Sadly, I see from the Yahoo! mailer daemon that Nate is no longer with Bob Evans.  I think I knew he outgrew them a while back.  I may try to ping it out to a few more people.  I have contacted others at Bob Evans in the past, during my pre-Wordpress days.  I even had someone send me a “safe” list of where things were cooked and what would be OK for me to eat while they had shellfish on the menu.  Overall they have stellar corporate customer service, but we just have this continual issue with a crazy server who reminds me of the mailman in the movie Funny Farm.

Bob Evans - Tuesday Night is Family Night

Tuesday Night is Family Night

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵 | #FoodAllergy Walk #Pittsburgh


📣 So, I have 1,103 “friends” on Facebook, and 985 “followers” on Twitter. If everyone gave just $1 to the FARE 🚶walk for Food Allergies in Pittsburgh this year on Sept. 14th, I’d have $2088 donated. If you all gave $5, that would be $10,440. (OK, if you follow me on both social media platforms, you’d technically have to donate double.)

Please consider taking a few minutes to follow the URL, and donating a buck or two so we can raise #FoodAllergy awareness, and work towards a cure for Molly’s egg allergy and my shellfish/crustacean/mollusk/deathfish allergy. Our goal as a family is a measly $300 and we have $100 so far. I would be so grateful and proud if we could surpass that goal. Thank you for listening (reading), thank you for considering, & thank you in advance for any donations.

[Also: This involves no video-ing, no wasted water, and no whining about how not-helpful a viral campaign is even though it clearly worked. Good job #ALS people!]

http://www.foodallergywalk.org/pittsburgh2014/carrollfamily

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵

The Official Star Wars Blog | Wear Star Wars, Share Star Wars Day


From: The Official Star Wars Blog | Wear Star Wars, Share Star Wars Day

Just a repost, as it’s awesome the way it is…

Words/Photo By Bonnie Burton

Last year to show support for a little girl named Katie who was bullied for liking Star Wars, fans everyone wore their Star Wars shirts to show support for “May The Force Be With Katie Day.”

This year, on Dec. 16, Katie’s mom urges fans to show off their Star Wars pride by wearing a Star Wars shirt — but to also consider donating a Star Wars gift to toy drives with the condition that it can go to a boy OR a girl, not just a boy! This helps spread the word that Star Wars is for both girls and boys!

Read more about this special event here:
Wear Star Wars, Share Star Wars Day

Carrie Goldman (Katie’s mom) writes:

Please join us in the second annual Wear Star Wars, Share Star Wars event on December 16, 2011. Celebrate this day of geek pride and anti-bullying by wearing something Star Wars or science fiction-related.

Since it is the holiday season, please also celebrate the day by donating a Star Wars or science fiction toy to a child in need (but be sure to put a post-it note on the new, unwrapped toy specifying that it can go to a girl or a boy; otherwise, these traditional “boy toys” will be given only to boys!)

You can bring the toy to a hospital, a shelter, or drop it off with any organization collecting toys. Feel free to host a similar toy drive at your child’s school, although you could call it “Proud To Be Me Day,” like Katie’s school does, so that the reach goes beyond science fiction.

Here’s our goal: let’s get Wear Star Wars, Share Star Wars to spread to as many people as possible! Every time you read or write a blog post about the event or upload a photo of what you’ll be wearing, share it on Twitter with the hashtag #WearStarWarsShareStarWars.

If you are on Facebook, you can join the event here.

Voices Against Brain Cancer


Voices Against Brain Cancer

Voices Against Brain Cancer

Jesse Laz from the band Locksley is participating in a walk to fight Brain Cancer.  I think it should be obvious to Ernie and the Berts friends & fans that it’s an issue close to our hearts.  I urge you to support Jesse for this walk.  Do it for Jesse’s friends and family, and do it for our friend & fearless leader, Erin “Ernie” Payne.

Erin was the only person more vocal than me when I was raising money for the food allergy walk, & even put his money where is mouth was, as well as providing special edition T-shirts.

Jesse is trying to reach $17,000 in 17 days.  It’s a lofty goal, and every donation counts.  He’ll press a special vinyl if & only if the goal is met.  So please, donate if you can, or at least share the link like mad.

EatB in the Pgh CP


I found this rather amusing:

Pittsburgh City Paper - 11/02/2011

We're famous!

Ernie and the Berts – November Shows


We have some shows coming up.  You ought to attend.  We’re a good time.  I promise.

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

This is going to be one crazy show… bands, magic, a DJ spinning 50’s tunes, zombies, contests, prizes, and probably even drunk chicks.  You can get free admission and some other goodies from Pittsburgh Punk Rock with very minimal effort (if he extends the contest).  This benefits Free Ride Pittsburgh, and is a Pittsburgh City Paper Critic’s Pick for this weekend!  Click the flyer for details, links to all the other bands & entertainment!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Click the flyer for details, to see videos from all 3 bands, the link to buy tickets, and check the comments for the link to a free EP called Ghosts from Locksley with a fun Halloween theme!  Erin saw these guys in concert, and wanted to bring ’em here to the ‘Burgh.  You’ve heard the song “The Whip”.  Lets show them some love!  Help spread the word.

Cancer Benefit Show


Cancer

Image by GDS Infographics via Flickr

Borrowed this from the Ernie and the Berts blog…

⚕☣☤☣⚕ Attention Kids Under 21 and People Who Hate Cancer:

We have a show coming up that you ought to make an extra effort to attend.  We don’t do many all ages gigs, so this may be your only chance for a while.

This formerly had a slightly more impolite name, but it has been toned down a little bit:  P!$$ ON CANCER: A Musical Collaboration to fight for a friend’s life!

A friend of Bert’s has set up the show, and it looks to be (the good kind of) chaos.  Disgust in Disguise are a bunch of cool cats and it looks like there’s a really diverse set of musical genres happening, as well as a silent auction and some food & drink specials.

We’re asking you to come out, support a good cause, listen to some music, eat, drink, & be merry.  Please don’t literally pee on anything or anyone.  (This means you, Brad.)

Here are the details in case you missed ‘em!

When your body is your enemy, how would you choose to fight?

Join us as we take a stand against a friend’s cancer.
Help us fight his silent war.
March with us, beside him, as we tell his cancer to F@#! off!
He’s ours. We’re not done with him, yet!

The Bands:

  • 12:00 AM | Voices and Vessels | FB / RN / My_ / @t | (Metal / Post-Hardcore)
  • 11:00 PM | Disgust in Disguise | FB / RN / My_ / @t | (Metal / Hardcore / Punkrock)
  • 10:00 PM | Ernie and the Berts | FB / RN / My_ / @t | (Rock / Pop / Punk)
  • 09:00 PM | Lyndsey Smith | FB / RN / My_ / @t | (R&B/Soul / Funk / Pop)
  • 08:00 PM | Midnight Rose | FB / RN / My_/ @t | (???)
  • 07:00 PM | The Ele[mental] | FB / RN / My_ / @t | (Rock / Alternative / Indie Rock)
  • 06:00 PM | The Long Knives | FB / RN / My_ / @t | (Indie / Psychiatric / Distofuzzadelic)

The Place:

The Details:

If anyone has any more details, links that I missed, or a flyer, please let us know in the comments!

Celebrity Endorsement?


Sally Wiggin ❹

Sally Wiggin ❹

None can argue with the awesomeness of local celebrity, WATE-TV‘s own Sally Wiggin.  If you do argue, I’ll fight you.  Sally is awesome, in fact… she’s so awesome, that her hair has it’s own Twitter account.  You can find Sally on Wikipedia, Twitter, & Facebook (a few times)(There’s even a page called “Sally Wiggin Out” on Facebook.)  She’s a phenomenon.

Since Andrew Stockey is on Facebook all the time (he’s on Twitter too) , I was feeling goofy & decided to try & goad him into making a donation to the Pittsburgh Food Allergy Walk by invoking the name Sally Wiggin, as she’s the “Local Honorary Media Chair”…

Not gonna let Sally Wiggin get all attention for the Food Allergy Walk, are you? Care to make a donation...?

Not gonna let Sally Wiggin get all attention...

Somehow, Sally must have interpreted this as me asking her personally for a donation, as this appeared on my wall a few days later…

I did as you asked. Can't wait to meet you and Bethany at the walk.

I did as you asked. Can't wait to meet you and Bethany at the walk.

And she did!  You can see that Sarah Wiggin has generally made a contribution to my food allergy walk donation page: http://wwwofoodallergywalk.org/aixelsyd13

(This also humorously qualifies her for a limited run “king krab orange” T-shirt from Ernie of Ernie and the Berts – planning on giving her one at the walk, wonder if she’ll wear it?)

I’m not far from getting my name in the “top fundraisers” list on the Pittsburgh walk page.  Those people are still getting donations too… so keep ’em coming!

This post is to celebrate the generosity of Sally Wiggin, and to try and get other local celebrities and organizations to step up & donate… for a chance to be awesome like Sally.  (I have also received some initial contact from Chick-fil-A, Qdoba, & Giant Eagle… though no donations as of yet.)

You can also donate to my wife, Bethany… she’s not quite as “aggressive” as I am in collecting donations.  You can listen to this while you dig out your credit card…

A close to all the food rants… maybe.


I’m sure this isn’t the last you’ll hear from me on the subject, but this is just to close out my recent rants about the bad habits of restaurant employees out there everywhere.

If you need a recap, here’s how it panned out on my end…

Admittedly, I was just “going off” in reaction to the mentioned articles, but it doesn’t excuse any of the deplorable actions described within.  I really appreciate the blog hits, feedback, & discussion on the issue… whether it was here on this blog, or via Facebook, Twitter, Pittsburgh Beat, or whatever venue a link was pimped upon.

In the last blog, I was tagged and deemed it by an entertaining blogger  named Charity that sits on the server side of the fence, and some things were explained to me.  She was one of the ones quoted in my rants, although she wasn’t confessing to disgusting behavior, just complaining about customers (which she has every right to do).  Apparently I’m adorable in a “oh my, isn’t he so naive” kind of way.  I commented there, really saying all I have to say on the subject for now.  I even saw a few encouraging words from another commenter, teleburst, who provided some cool links to his blog on being more accommodating to customers with special dietary needs.  Let’s hope he does eventually blog about allergies!

I love the blogs about how to be a better customer that are out there… I wouldn’t imagine that people would actually do some things like share drinks with free refills or leave a mess after their kid makes one…  But I guess it’s happening out there everywhere.

I know I mentioned discussing tips, but the mood has passed for now… I’m sure I’ll dive into it someday.  I need to do another goofy W(aL)D post soon.  Hits have been skyrocketing for my Sprint Short Codes post, there’s apparently still a problem that Sprint refuses to admit!  Oh well, until next time… Remember to tip your servers at least 20% for good service, unless they slip you some regular instead of decaf or beef stock when they tell you it’s vegetable stock.