Dunkin’ Donuts on Allergy Signage… [Case# 7577485]


Did you see my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs.  Giant Eagle was the first to reply, and now I’ve heard from Dunkin’ Donuts.  I submitted the following via webform:

Hello,

I was in the Dunkin’ Donuts in Dormont this weekend, and I was pleasantly surprised to see this allergen warning sign:  http://i127.photobucket.com/albums/p139/worldandlunardomination/Signs/p_00527.jpg

As someone who has a severe allergy, I found this to be a responsible and proactive decision on the part of Dunkin’ Donuts, and I just wanted you to know that it’s an appreciated gesture.

Thankfully, my allergy isn’t to peanuts, or I’d most likely go nowhere near your fine establishments, much like I currently avoid Red Lobster and Long John Silver’s due to my shellfish allergy.

I did, as the sign suggested, go to https://www.dunkindonuts.com/aboutus/nutrition/ in order to see allergen information for some of my favorite menu items.

I also see that you have a blanket *.pdf available showing nutrition information for all of your products.  Do you have something like this for allergens in all of your products?

It’s a red flag for me that you have “Crustaceans” on the list, and even expand upon it under the data table with “Crustaceans include, crab, crayfish, lobster, and shrimp.”

Do any of these creepy little sea-bugs show up in any of your products?  My curiosity is piqued, my friends!

Thank you for your time, and for responsibly posting allergen warnings.  I look forward to hearing from you!

Not dead yet,
-Eric

Ant they wrote back…

From:customerservicereply@dunkinbrands.com” <customerservicereply@dunkinbrands.com>
To: me@my.email.address
Sent: Tue, October 12, 2010
Subject: Case# 7577485 – Dunkin’ Donuts

Hi Eric,
Thank you for taking the time to contact Dunkin’ Donuts.
To answer your questions regarding allergens, the stores should have a printed document available behind the counter that will tell you if any of the allergens required to be listed by the FDA are in our products.
If you call our Consumer Care line, they can tell you as well.
As far as the shell fish listing on our forms, that form is required by the FDA. We have to show it on the form but you won’t see it checked off for any of our products.
I hope this answered your questions.
You can reach us at 800-859-5339 M-F 8:30AM to 5:00PM EST.
At Dunkin’ Donuts we value our customers and are committed to making your visits to our stores a pleasant experience.

Thank you and have a great day.

Louise
Customer Relations Associate

Reference # 7577485

It’s interesting how people intemperate the laws… I certainly don’t see standardized allergen information on all food-related websites. I’m glad that companies like this are at least trying to be active in their warning, and hope it’s not just a “CYA” measure.

It’s also interesting to note that I received a the same  exact reply to this message at least 13 times, all with the same case/reference number.  Weird.

https://aixelsyd13.files.wordpress.com/2010/10/allergy-sign-d-donuts-p_00527.jpg

Giant Eagle on Allergy Signage… [Incident #: 12702111]


So, remember my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs, and Giant Eagle is the first to reply.  I submitted this via webform:

Hello,

I’d like to thank you for actively posting allergen awareness/warning signage.  Sunday, I came upon this sign above some chocolate chunk (& other) cookies on a display table at the GE in Parkway Center: http://bit.ly/bg09rX

As someone with a severe allergy to shellfish, I appreciate these kinds of signs… but the all-inclusive sign begs the question:  Did these cookies come into contact with any shellfish in the bakery?  I hope not!  I worry enough about the crab cakes & seafood salad in the deli counters!

Thank you for your time, I look forward to hearing from you!

-Eric
me@my.email.address

And their reply:

From: sc autoemail <sc.autoemail@gianteagle.com>
To: “me@my.email.address” <me@my.email.address>
Sent: Fri, October 8, 2010 9:06:49 AM
Subject: In response to Giant Eagle Incident #: 12702111

ServiceCenter Operator: arabia michele

In response to your recent communication:

Incident #: 12702111

Brief Description:
Store: Parkway Center Giant Eagle Hello, I’d like to tha

Response:
At  10/08/10 09:06:47  we wrote:
10/08/10 09:06:47 (arabia michele):

Good Morning Eric,

Thank you for contacting Giant Eagle and for sharing your thoughts and concerns with us regarding our allergen signs and the possibility of cross-contamination of shellfish in the bakery.

The sign was generated to alert allergen sensitive customers that our stores do process all allergens. You are correct in your assumption that seafood is not present in the bakery department. We appreciate your feedback and will use it to determine signage needs in the future.

If you have any further questions or comments, please contact our Customer Care Department toll-free at 1-800-553-2324.

Again, thank you for taking the time to contact us and please know that we welcome your thoughts and feedback in the future.

Sincerely,

Michele Arabia
Bakery Merchandising Department
Giant Eagle, Inc.

I’d like to see stores become more active in labeling prepared foods, but this is a a start.  As noted in the comments on my last allergy post, they are currently doing more than required by law… so that’s a good thing.

 

https://aixelsyd13.files.wordpress.com/2010/10/allergy-sign-giant-eagle-p_00533.jpg

Biliruben Is the Secret


Well, someone at the Penn State Food Science department has a sense of humor.  Ha ha ha.  Have you followed my attempt to contact Galliker’s, the Yahoo! Answers question, posing the question to Turner’s, and Turner’s final suggestion?  OK, then you’re caught up… and you can read this.  I emailed the following to a bunch of people there, and as of yet have only received one reply.  Here’s the email:

from: ERiC AiXeLsyD  <world.and.lunar.domination@gmail.com>
to: foodsci@psu.edu
cc: ca3@psu.edu, xd11@psu.edu, jdf10@psu.edu, tsd3@psu.edu, sep14@psu.edu, jmw5@psu.edu, jxc16@psu.edu, moconnor@psu.edu, emills@psu.edu
date: Fri, Aug 13, 2010 at 11:03 PM
subject: Blue + Brown = …Green?
mailed-by: gmail.com

Salutations Savvy Sustenance Science Scholar Staff!

I write to you today with something that has had me perplexed for quite a while.  It was recently suggested to me that you would be the the ones with the most knowledge and best skill set to deal with my query.  I of course, thought that this was a splendid idea… which is why I’m (obviously I guess) writing to you now.

Do you like “blue flavored” drinks and Popsicles?  I do.  I enjoy them quite a lot, actually.  Whether it’s the seemingly fictional blue raspberry, some sort of punch, Faygo’s Jazzin’ Blues Berry, or “Bug Juice”… I just seem to gravitate to blue colored drinks.  As of late, I’ve noticed an interesting side-effect of said blue flavored drink consumption:  For some reason, it tends to turn my feces a quite disturbing shade of green.

First, I wrote to Gallagher’s and my missive went unanswered.  Perhaps they did not find the humor in my inquiry.  Perhaps they were upset that I mentioned rival dairy, Turner’s, as having a better Iced Tea.  Perhaps they were offended that I offered to provide photos as evidence of my brightly-hued chartreuse bowel movement upon request.

Second, I posted a question to the Yahoo! Answers community, and wasn’t exactly satisfied with the answer.  I understand the general concept that what you eat determines the contents of your waste, but want a deeper explanation.  Why does the blue dye turn out so green?  Why doesn’t it come out blue?  What is going on in there?  What exactly isn’t digesting?  Does that much blue dye really need to be there?  Are my insides dyed blue or green after it comes out?  Is it harmful?  Are my intestines playing some sort of practical joke on my eyes?

In a tertiary attempt to unravel the mystery at hand, I contacted the good people at Turner Dairy Farms, and was met with a couple of responses, each unfortunately unable to answer my original question… but courteous and accommodating nonetheless.  It was a Mr. Yon & his Quality Control Manager at Turner’s who directed my attention to your esteemed department as the group that would successfully be able to provide a satisfactory explanation of the process behind the green from my behind.

I would really appreciate any insight that you may have on the situation.  Have studies been done about this phenomenon?  Has anyone ever asked you about such things before?  I have so many questions, and you’re the  education experts!  I really appreciate your taking the time to read my email, and thank you in advance for your assistance!

The Emerald Excreter,
-ERiC AiXeLsyD

Perhaps it was too goofy for all the other stuffy scientists?  Maybe they’re scared of the Emerald Excreter!

At any rate, I got an amusing an informative answer (finally):

from: EDWARD MILLS <ewm3@psu.edu>
to: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date: Wed, Aug 18, 2010 at 2:07 PM
subject: Re: Blue + Brown = …Green?
mailed-by: psu.edu

Eric,
Interesting question with possibly a very simple explanation.  The human eye sees green when blue and yellow light are reflected simultaneously from a surface.  Blue food dye reflects blue light.  Find a yellow dye to go with it and you could account for the observed green.

I would speculate that the blue food dye is passing through your GIT largely unchanged and is not absorbed across the gut wall. One of the more common pigments of normal stool in biliruben a yellow pigment (derived from hemoglobin or myoglobin breakdown).  Put the two together and the resulting stool might appear green.

Have a great day!
Ed Mills
814-865-2394

Win!  I did have a great day Mr. Mills, thanks to your easy to understand explanation.  Finally, the great mystery is solved!

No Prior Knowledge


Following the green poop issue that went from the terribly unfunny Galliker’s to Yahoo! Answers to Turner’s Dairy?  Well, if so, I have an answer and a suggestion from our new friend Nicholas and his Quality Control Director…

from Nicholas Yon <Nicholas@turnerdairy.net>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Wed, Aug 11, 2010
subject RE: Galliker’s vs. Turner’s?

Eric-

Unfortunately, our Quality Control Director has no prior knowledge of your coloration situation and could not find any further information beyond if the body cannot digest or absorb something it will pass through the body possibly causing a color change.  He indicated that you may want to contact the Penn State Food Science Department.  Thanks again, sorry I could not be of more assistance.

P.S. Yes I get to drive the TeaBird from time to time.  I haven’t had it out this summer yet though.

Nicholas

I think I have to write to Penn State Food Science Department now.  I wonder if they have a sense of humor?

McReadverspamtismentply


You may remember, a while ago I wrote to McDonald’s about the sandwich-which-can-not-be-named.  I got an envelope in the mail the other day from my McFriends, and I thought “Sweet! A reply about the McGang-Bang!  A real letter!”

Well, I was wrong.  It was some sort of reply/advertisement/spam all rolled into one.  I was very disappointed.  Then, I noticed that the letter wasn’t to Mr. AiXeLsyD, it was to Mr. Carroll… it must have been about the McDonald’s on West Liberty Avenue’s disgusting restroom?  They never did follow up on a local level like they said they would.  Instead, I get this advertisement for the Mac Snack Wrap and the breakfast dollar menu?  Seriously?

At least now I have a contact name.  I’m going to have to resort to snail mail to get a response for a real live person, I believe… anything other than the stupid “we can’t take unsolicited ideas” form letter would be awesome.

Oh well, the advertisement letter & a scan of the two coupons is below… I popped a “void” on them in hopes that Photobucket doesn’t delete the damn things.  They’ve removed old coupons on me before… I usually always blur out any numbers or barcodes that might make them usable.

McDonald's Letter from Salena M. Scardina

McDonald's - Mac Snack Wrap Coupons

Wow, I’m so honored to be contacted with such an auspicious reply!  I’m glad that my contact in 2009 gave them an opportunity to better understand my needs and expectations!  …that were never properly addressed.  I’ve already seen the Mac Snack Wrap commercials and billboards, so I’m now sure how this letter makes me among the first to know… perhaps there are some people in Appalachia and in Alaska that aren’t familiar with the concept of snacking on “a whole new level”.  I’d like to see some sort of chart on the levels of snacking.  Are they the opposite of Dante’s levels of hell?  Or, perhaps… one in the same?  [Insert your own joke about gluttony here.]  I”ll perhaps have to address this in future missives.

In the mean time, I’m making a call to all of my readers… if you can make me a chart of the levels of snacking, it would be greatly appreciated! I’d love to share it with everyone.

Maybe next time, I’ll go with the angle that I find the proliferation of “Mc” to be disturbing to those of us with Celtic heritage…

Think of the Kmart employees this holiday shopping season


Heh.  In yesterday’s pre-W(aL)D Wendy’s repost, it linked to a thread on PittsburghBeat.com which in turn linked to another old thread about Kmart which eventually came to a nice conclusion.  These weren’t listed in my older pre-W(aL)D post… so I thought I’d share them individually.

I filled out the survey noted on their receipts, at www.kmartfeedback.com. Apparently someone actually reads ’em!

Quote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: XXXXXXXXXXXXX@yahoo.com
Sent: Saturday, November 29, 2008 6:12:41 AM
Subject: InquiryEric,I am the store manager of the below mentioned Kmart store. I would like to have an opportunity to speak with you directly. I do take pride in the store and would appreciate any and all feedback you can provide me to make your next shopping experience a pleasant one. Thank you for your time and I look forward to hearing from you.JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax
________________________________Store Number: 3616

Customer Name: Eric XXXXXXX

Customer Phone: contact by email

Customer Phone (alternate): n/a

Customer Email Address: XXXXXXXXXXXXX@yahoo.com

Department: Customer Service Desk

Category Code: Customer Service Experience

Reason Code: General Frontend Service Issue

Situation:
SC# 0361611250800352385

The electronics department looks like someone knocked everything off the shelves, then had a dog put it all back. Pretty difficult without opposable thumbs, eh? Yes. Yes indeed. And, the dog didn’t know the alphabet in order to arrange CD’s & DVD’s either.

The cashier did not say one word to me. ONE WORD. After waiting through the ridiculous line (no other registers were open, as I was being checked out another employee lazily sauntered over to her register), the woman rang me up did not say “hello”, “hi”, “good evening”, “credit or debt”, or even “Go #*%$ yourself!”. After all my items had gone through, and I paid. I even said “Thanks” and smiled… and got absolutely no indication that I had even been heard. My wife looked at me like we were in the Twilight Zone.

Holy cow, this is ridiculous. Sadly, it’s indicative of what happens pretty much every time I go to that store. There are some other great area Kmarts, like the one in Robinson, and even the one in Bridgeville… but this one is closest to my house… What the heck is wrong with everyone who works there? Don’t they take any sort of pride in the store? Don’t the managers see what’s going on, how the store looks, how the employees behave… and why don’t they care???

I just can’t even fathom being a cashier, and not greeting people… or even acknowledging their presence. And, I can’t fathom a shift, store, or regional manager that would a. hire someone like that (let alone dozens like that); and b. let that kind of behavior slide.

***I was unable to call the customer no phone number, I did sent notification.**

So, I wrote these…

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: “SM3616, Store Manager” sm3616@searshc.com
Sent: Monday, December 1, 2008 9:10:52 AM
Subject: Re: InquiryHello Jodie,Thank you for taking the time to contact me. I’m not sure if there’s anything further to discuss. I pretty much expressed my issues below.I can’t imagine how stressful it must be to run a store… but it seems that your Kmart is slipping in comparison to stores like the aforementioned Robinson & Bridgeville locations.

Back when we were just dating, my wife used to work at the Kmart on Route 8 just outside of Shaler (not sure of the actual neighborhood there), and the managers were on them all the time to have multiple registers open, to have the shelves stocked neatly & orderly, and they always had a lot of registers open at the front.

I just see a general lack of “give a damn” in Parkway Center. Hopefully the trend is reversing though, as this e-mail has shown me that you do indeed care about your store.

Thank you for your time,
-Eric

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: Customer Service Kmart.com help@customerservice.kmart.com
Sent: Monday, December 1, 2008 10:07:05 AM
Subject: Re: Store Manager SM3616 / JODIE M. STROTHERHello,I’d like to just pass on the e-mail below, & show my appreciation for this store manager taking the time to contact me regarding my comments made via kmartfeedback.com as noted on my store receipt. Can someone let her superiors know that her time and effort did not go unnoticed?Hopefully she can pass the message of store pride on to the employees.

Thank you,
-Eric

Hmm, I got a response…

JODIE M. STROTHER wrote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: Eric _______ XXXXXXXXXXXXX@yahoo.com
Sent: Tuesday, December 2, 2008 7:05:00 AM
Subject: RE: InquiryEric,Stressful is a word that doesn’t even describe what retail is nowadays. However, I do take pride in the store and at times it does get out of control. I appreciate feedback any way it comes. We strive to do our best with the personnel in the store. It does fall apart at times and we are working hard at correcting those problems.
Just keep us on your shopping list this year and let us try to show you we are looking at alternative ways to improve your shopping experience.Happy holidays and I look forward to hearing from you in the future.

JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax

________________________________

I found this to be a fairly positive response.  I can’t imagine trying to manage a group of people who generally do not care.

This is the icing on the cake though…

AiXeLsyD13 wrote:
Remember my Kmart rant? Bethany was in there not too long ago, walked by the electronics section and said it’s all neat & orderly…..and the cashier greeted her. Laughing