A CONTEST FOR YOU! Gimme a recipe, win some Bronco Berry Sauce.


240 Packs of Bronco Berry Sauce!

Want 13 of these?

OK.  If you’ve been reading my blog, you know that I have an entire  case (& a little more) of Arby’s delicious Bronco Berry Sauce just taking up space in my dining room.  I would eat it all if I could, but it’s probably not an achievable (or wise) goal.  Sadly, my Bronco Berry Sauce will have to go without its perfect partner Arby’s delicious Jalapeño Bites… as they have not yet returned to the menu here in Pittsburgh.  Perhaps there is still reason to Occupy Arby’s even if Hala asked me nicely not to?

I’m left with a few tasks… figuring out what to do with the sauce besides dunking Tyson’s chicken tenders in it, and trying to pawn some off on friends, family, and maybe even a busker.  It expires in June, and I’d hate for any (more) to go to waste.

I was thinking it may make an excellent glaze for meatloaf, or even as an internal ingredient.  It would also probably be good as a glaze on grilled or baked chicken, but I’m guessing the high sugar content would make it blacken quite quickly.  I wonder if it will freeze?  A Bronco Berry Popsicle could be either incredible or disastrous.  Would there be a way to work it into an icing (or again as an ingredient) in a chocolate cupcake?

My readers and commenters are obviously the most enlightened and intelligent group of people I know, so I’m turning to you for ideas.

I promise to wrap it better than my last gift from Arby's if I need to mail it to you.

I promise to wrap it better than my last gift from Arby's if I need to mail it to you.

Here’s where the contest comes in.  Give me your recipe for something including Arby’s Bronco Berry Sauce as an ingredient.  You may want to familiarize yourself with it if you’ve never tried it.  The name is misleading, it contains no berries or horses.  It’s sweet, it’s spicy, it’s awesome.  This will be like Chopped or Iron Chef, except instead of TV fame and butt-loads of money the prize is… Let’s say 13 packs of Bronco Berry Sauce, because I like the number 13.  Also, I’m not Alton Brown or Ted Allen.  If it’s really good, we’ll maybe eventually have to make copycat recipes to continue making the prize winner.

You have until Friday May 4th to get your recipes to me.  I’ll post them in a blog, put up a poll, and have the readers vote.  We’ll close the poll & pick a winner on May 13th.  You can enter multiple times within reason.  Voting will happen with the little poll widget here, so encourage your friends, neighbors, family, and even enemies to vote for you.

The only way to enter: You can email your fantastically delicious recipe to world.and.lunar.domination@gmail.com with the subject containing the hashtag “#Bronco13” & the name of your recipe.  We’ll annoy people with it on Twitter, Google+, Pinterest, & wherever else hashtags work.

In the event of a tie, both of you will get 13 packets of Bronco Berry Sauce.

What are you waiting for?  Get to work!

Bronco Scores Again!


Well, I didn’t get Jalapeño Bites back at Arby’s yet, but I did answer a tweet from Radio Shack… and it got me a free T-shirt and some moral support for the cause!  Messing around on Twitter & insanity are well rewarded these days, I guess.

https://twitter.com/#!/RadioShack/status/190424115423887361
https://twitter.com/#!/Bronco_Jalapeno/status/190425836485218304
https://twitter.com/#!/RadioShack/status/190454336034308097

I DM’ed them and told them of me real name and my cause.  I think more companies are engaging people personally & directly with Twitter like this, and it’s a great thing.  Who doesn’t like free stuff?

Today the mailman delivered some goodies…

Bronco Jalapeño wins a Radio Shack T-shirt!

Free stuff!

The card s pretty cool too!

Eric, While this shirt can't replace Arby's jalapeño poppers, we hope it comforts you through your withdrawal. Thanks for tweeting at us and for being a fan. Tweet us a pic of your new duds when your shirt gets there. Thanks again! - Billy

@Bronco_Jalapeno #ThanksRadioShack...? Yes, yes he does.

Hilarious.  How fun is that?  I do need some soldering stuff, I guess it’s off to Radio Shack for the stuff next time I need it!  (I might get a couple of capacitors to mess around with.)

So, thanks to Radio Shack for being cool, for the laugh, & for the T-shirt!

Bronco Jalapeño Rides Again!


So my friends, Arby’s is true to their word.  They said they’d send me some Bronco Berry Sauce, and they sure did.  (By the way, Bronco Jalapeño is my thinly veiled alter ego in case you haven’t been following along.)

https://twitter.com/#!/Arbys/status/184987918207680513

I walked into the house today and saw this rather large box on the couch where I normally sit.  My wife had arrived home a little while earlier, and brought it inside.  FedEx dropped it off on the front porch earlier in the day.

I saw my name, then the Arby’s logo, and I could hardly contain my excitement.

A case of Arby's Bronco Berry Sauce

...For me?

I mean, I thrive on the ridiculous, and this is most certainly ridiculous.  This couldn’t be a box full of Bronco Berry Sauce, could it?  Indeed, it could.  Absolutely ridiculous.  Personal supply?  I mean, I like to eat but…

240 Packs of Bronco Berry Sauce!

Yee-haw!

That is a whole lot of horses and berries!  Well, it would be… if Bronco Berry Sauce actually contained any broncos or berries.  The label on the box says that it’s 240 1.5 oz. containers of this decadently delightful dip.  It also contained this lovely letter…

Dear Mr. Carroll,   Your voice has been heard!  Believe me; no one takes sauces more seriously than Arby's. And, we know how a craving for our succulent Bronco Berry Sauce can send a person over the edge when they can't get their fix.   So, never fear. Arby's Bronco Berry Calvary has personally secured a box of the top-secret sauce just for you. Think of it as your own personal stash to satisfy that craving whenever and wherever it hits you.   Now, we know that your demands also included bringing back Jalapeno Bites to the Pittsburgh area. And, as you uncovered, restaurants in each market determine whether to serve the fiery goodness of Jalapeno Bites or the equally as delicious Loaded Potato Bites. While we cannot reverse the "Bites" decision at this time, we have shared your passion for the pungent peppers with the Marketing Team.   We hope that our small gesture has eased your pain and that you will reconsider your sauce sit-in.    Sincerely,  Hala Moddelmog President

Hala Moddelmog

Hala Moddelmog, President of Arby's

A letter from the President of Arby’s?  Hala Moddelmog rules.  I mean, I don’t see the presidents of McDonald’s, Wendy’s, or Pizza Hut responding to a crazy person on the internet with such individually directed kindness & generosity.

I’m obviously going to need help finishing this case.  It expires in June, so I highly doubt we can get through it all.  Want some Bronco Berry Sauce?  I’m willing to share what is now a rarity in our region.

I’m saddened by the news that Jalapeño Bites won’t be returning to Arby’s in Pittsburgh any time soon, but I do believe that my emails have actually been passed along.  I will pass on the Occupy Arby’s sauce sit-in.  But I still may write a song, even if no one helps me.

Perhaps the song will be the thing that puts our market managers and the marketing team over the edge.  I’ll have to write to my new friend Ms. Moddlemog, and see exactly where to direct my comments.

I almost want to build something out of them.  It looks like 1 or 2 popped (or was squeezed) open, but it’s an acceptable loss.  I mean, it was free.  We had some Bronco Berry Sauce tonight with a few Tyson chicken tenders for dinner in lieu of boring old bottle barbecue sauce.

Bronco Jalapeño’s appetite may be satisfied for now, but my quest is not over.  Arby’s in Pittsburgh, are you listening?  Bring back the Jalapeño bites!  This potato bite shenanigans is just that, shenanigans.

To follow the story from the start, check out these posts:

  1. Arby’s :: Bronco Berry Sauce®
  2. OCCUPY ARBY’S
  3. You may call me… “Bronco Jalapeño”
  4. Conflicting Information from Arby’s… (Help Bronco Jalapeño write a song!)

Conflicting Information from Arby’s… (Help Bronco Jalapeño write a song!)


So, on one hand… Arby’s is trying to placate the great Bronco Jalapeño with the promise of personal gain.  I think.  They don’t flat-out say that, but that’s what I read from it.  What do you think?

http://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273

http://twitter.com/#!/Arbys/status/184282918540165121

http://twitter.com/#!/Bronco_Jalapeno/status/184345272032305152

Arby's

Arby's

So they intend to silence the great Jalapeño with a free sample or some coupons?  Perhaps with just their word?  I have not received a reply to the tweet yet… and I’m not sure how they would send a supply of Bronco Berry Sauce as I don’t think Bronco Jalapeño has an address… unless they know that I am Bronco Jalapeño… (which isn’t too hard to figure out) but then again I don’t remember if I provided my address in their contact form, and they haven’t reached out to ask me for it.

On the other hand, I received this email…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Tuesday, March 27, 2012 10:20 AM
Subject: Customer Feedback #474233

Dear Mr. Carroll,

Thank you for your comments regarding our Bronco Berry Sauce.  Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products. We have shared your comments with our Menu and Product Development team for future consideration. Also, Bronco Berry sauce is not available for retail sale.

 If you have any additional questions you can give us a call at 800-599-2729.

 Thank you again.

 Sincerely,
Arby’s Customer Relations

Allow me to translate a few key lines…

Arby's

No hat is too big for Bronco Jalapeño!

“We have shared your comments with our Menu and Product Development team for future consideration.” means a couple of things:

“We’ve shared your comments” means that it’s off of their collective customer service desk, so they consider the issue resolved, and can blame any further lack of progress or answers solely on the “Menu and Product Development team.”

“For future consideration” means I won’t get a reply from them either, and this will most likely go ignored, completely negating the statements “Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products.”

Perhaps I’m too cynical.

Also, Bronco Berry sauce is not available for retail sale” means “too bad for you!”

Oddly (or perhaps not), the # 474233 indicates a second query when I still have no answer to the first… # 473197.

I’m not sure if Arby’s communicates well internally…

https://twitter.com/#!/AiXeLsyD13/status/184270277780307968
https://twitter.com/#!/Arbys/status/183361352306405376
https://twitter.com/#!/Arbys/status/183361594863005696

So I’m not sure what’s up there.

While we wait for clarification, will you help Bronco Jalapeño write a song?

https://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273
https://twitter.com/#!/Bronco_Jalapeno/status/184274132156944384
https://twitter.com/#!/Bronco_Jalapeno/status/184345954655285248

It can be a protest song, maybe an old west ballad folk-type thing.

You may call me… “Bronco Jalapeño”


So, Arby’s never did respond.  It’s been over a week.

From: Eric <me@my.email.address>
To: “customerservice@arbys.com”
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197

Hello friends,

It’s been a week, and I haven’t heard back from my feedback submission…  #473197.

Any hope of some answers?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I did get this engaging missive after I inquired about a response using my trusty tracking number…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 21, 2012
Subject: Arby’s Feedback #473197 Follow-Up

Dear Arby’s Guest,

This e-mail is related to your feedback tracking number 473197.

In order to better serve our customers, we would like to know if you have been contacted by a representative of Arby’s in our efforts to resolve your issue or answer your question.

We appreciate your comments and will use them to improve the overall experience of our customers at our restaurant.

Sincerely,
Arby’s Guest Feedback Team

So I wrote back (again)

From: Eric <me@my.email.address>
To: “customerservice@arbys.com” <customerservice@arbys.com>
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197 Follow-Up

Hello,

I have not been contacted.  That’s why I wrote again.  Should I include a copy of my 1st email?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Is it just me, or was the purpose of my original email to state that I had not yet received a reply?  Yet, that asked me if I had received a reply?  Are you even reading these emails, Arby’s?

And that (of course) has gone unanswered again.

I even tried Wendy’s because they once owned part of Arby’s

From: “Domyan, Amanda”
To: “me@my.email.address” <me@my.email.address>
Sent: Wednesday, March 21, 2012
Subject: arbys

Eric,

 I’m sorry they have not responded to you, but Wendy’s and Arby’s are actually not joined together any longer.  We separated about 3 years ago.

 Amanda Domyan

Consumer Relations
One Dave Thomas Blvd.
Dublin, OH 43017
614.764.6800 (Office)
Amanda.domyan@wendys.com

Obviously no help there.

This is what happens when I think out loud, or in type…

https://twitter.com/#!/AiXeLsyD13/status/183032227028926464

https://twitter.com/#!/AiXeLsyD13/status/183032573079982080

Heh. Yeah. @Bronco_Jalapeno was born.

https://twitter.com/#!/Bronco_Jalapeno/status/183038291052986368
https://twitter.com/#!/Bronco_Jalapeno/status/183038412197081090
https://twitter.com/#!/Bronco_Jalapeno/status/183038454639239169
https://twitter.com/#!/Bronco_Jalapeno/status/183038681756610560
https://twitter.com/#!/Bronco_Jalapeno/status/183038762043965440
https://twitter.com/#!/Bronco_Jalapeno/status/183038807271153664
https://twitter.com/#!/Bronco_Jalapeno/status/183038854368985090
https://twitter.com/#!/Bronco_Jalapeno/status/183038888271544321
https://twitter.com/#!/Bronco_Jalapeno/status/183038933083500545
https://twitter.com/#!/Bronco_Jalapeno/status/183038979849990144
https://twitter.com/#!/Bronco_Jalapeno/status/183039017254785025
https://twitter.com/#!/Bronco_Jalapeno/status/183039099576393728
https://twitter.com/#!/Bronco_Jalapeno/status/183039128382869504
https://twitter.com/#!/Bronco_Jalapeno/status/183039215775383552
https://twitter.com/#!/Bronco_Jalapeno/status/183039233336942593
https://twitter.com/#!/Bronco_Jalapeno/status/183039267679911936
https://twitter.com/#!/Bronco_Jalapeno/status/183039349972156416
https://twitter.com/#!/Bronco_Jalapeno/status/183039395258048513
https://twitter.com/#!/Bronco_Jalapeno/status/183039428925722625
https://twitter.com/#!/Bronco_Jalapeno/status/183039579039862784
https://twitter.com/#!/Bronco_Jalapeno/status/183039602842542080
https://twitter.com/#!/Bronco_Jalapeno/status/183039643892187136
https://twitter.com/#!/Bronco_Jalapeno/status/183039675370450944
https://twitter.com/#!/Bronco_Jalapeno/status/183039850092564480

https://twitter.com/#!/Bronco_Jalapeno/status/183040607328018433

This is America, where the crazy vocal fringe minority gets their way.  Let’s get this done, OK?

Arby's Sign

If the sign says it's delicious, it must be delicious... Right?

https://twitter.com/#!/Bronco_Jalapeno/status/183195389812412418

OCCUPY ARBY’S


Comparing my minor inconveniences to a “massive” political movement?  Yes.  I just did that.  I generally make light of many things.  You’re about to read one of those things.

Arby's :: Jalapeno Bites® with Bronco Berry Sauce®

"*Limited availability at participating locations" roughly translates to "NONE FOR YOU!"

Arby’s has stopped serving Jalapeño Bites (& more importantly the Bronco Berry Sauce) in some areas.  I became informed of this travesty via Twitter

https://twitter.com/#!/AiXeLsyD13/status/178608117976801281

These tweeters’ tweets are locked, so I can’t do a fancy repost, but…

@BlondeYinzer
@AiXeLsyD13 @arbys ring away those b*stards took jalapeño poppers off the menu #thehorror

@BlondeYinzer
@AiXeLsyD13 @arbys I don’t know if it’s a local pgh thing but the one by my house said last week they are gone!!! :o( I’m traumatized!!!

@AllergyBird
@AiXeLsyD13 you write the best letters… @BlondeYinzer @arbys

https://twitter.com/#!/Arbys/status/178613977838923776

https://twitter.com/#!/Arbys/status/178614177575862272

https://twitter.com/#!/AiXeLsyD13/status/179585155038588928

https://twitter.com/#!/Arbys/status/179594492217790466

https://twitter.com/#!/Arbys/status/179594585595580416

https://twitter.com/#!/AiXeLsyD13/status/179617235881558016

No reply to that last one, of course.

There’s even a Facebook page dedicated to the plight: Facebook | Bring Back Arby’s Jalapeno Bites

There’s a slightly less eloquent Facebook page that also might be upset: Facebook | Bronco Berry Sauce

This is ridiculous.  I can be more ridiculous.  So, I decided to submit an email via Arby’s webform:

AHHHHHHHHHHHHHHH!

No more Jalapeño Poppers & (perhaps more importantly) BRONCO BERRY SAUCE®?

Please tell me that this is temporary insanity & that they will be back soon.  Please?

I understand that the stores were given a choice between carrying some loaded potato bite shenanigans and the Jalapeño poppers, and local stores in my area (Pittsburgh, PA) opted for the not-so-awesome menu selection.

I understand that we (the consumers) are directed to voice our opinions to the local Arby’s locations.

My questions to you are as follows…

☘ WHY?  Why did they have to choose?  Why not carry both?

☘ WHY (again)?  Why would one choose some potato things over the awesomeness that is BRONCO BERRY SAUCE® (& Jalapeño Poppers)?

☘ HOW?  How do I contact the local Arby’s via email?  Do they each have email addresses?  Is there a regional manager?

☘ WELL?  If I can’t get the BRONCO BERRY SAUCE® locally, can I order some online?  Will you start bottling & selling it in grocery stores now that it’s no longer readily available to the masses?

It most certainly does not put me in a good mood to not have my BRONCO BERRY SAUCE®.  I’m pretty sure I could straight-up just drink the stuff were it a little thinner.  Rude Mood Food is more like it now, my friends.

I may have to organize an OCCUPY ARBY’S at a nearby location.  It may get crazy.  There may be news cameras.  It will be a peaceful protest, so please don’t pepper spray any of us.  You may, however, shower us with packets of BRONCO BERRY SAUCE® and hot fresh Jalapeño Poppers.  We’ll have to chant things like “Don’t be a dingleberry, bring back the Bronco Berry!”, “No Jalapeños dude, that’s Rude Mood Food!”, or “Potato Bites, really bite!” (Well, that one may need work.)

Please, talk some sense into the Arby’s locations in the Pittsburgh area before it comes down to this insanity.

Bronco Berry Backer,
-Eric

This is all I have received so far:

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 14, 2012
Subject: Arby’s Feedback #473197

Dear Arby’s Guest,

We have received your Guest Feedback message and are directing it to the appropriate department. For follow-up purposes, your feedback tracking number is 473197.

Your feedback helps us improve the overall guest experience at our restaurants. Thank you for taking the time to contact us.

Sincerely,
Arby’s Guest Feedback Team

Ridiculous. It’s still not the most ridiculous thing that’s happened in an Arby’s parking lot around here.  I mean, remember this dude?

Arby's Sign

If they have to tell you that it's delicious, maybe it's not really delicious.

Not that I’m the biggest Arby’s fan in the first place.  I’m more of a fan of actual Roast Beef, not this lunch-meat stuff like Arby’s or the all-gone-except-the-ones-on-the-Turnpike Roy Rogers has.  (Remember Rax?  They had that too.)  Ever been to Lion’s Choice?  I believe they’re centered around St. Louis.  That, my friends, is how roast beef is done.

You might say “just get your jalapeño bites (or poppers) somewhere else, you weirdo”.  To that, I say…

Are we clear?

Are you also angry about this?  Voice your opinions below… perhaps we can get Arby’s to look here & reconsider this grievous error.  If not, maybe we’ll to the Occupy Arby’s thing.  I bet we could get on the news.

Beyond that, the next step may be petitioning McDonald’s, Wendy’s, & Chick-fil-A to carry them…

Do you have any suggestions for protest slogans?  Would you join an Occupy Arby’s movement?  What should be our next course of action?