Chick-fil-A’s response: “It’s not you, it’s me.”


Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

Dear Chick-fil-A, I have an idea for you…


I plan to send this to Chick-fil-A, and we’ll see where it goes.  I just realized, I’ve written about Chick-fil-A several times here before.

Dear Chick-fil-A,

I have an idea for you.  I realize that as a giant corporation you probably don’t accept unsolicited ideas, but please don’t let that stop you from considering this idea.  I don’t expect monetary payment, maybe just free Chick-fil-A for life?  (Maybe a limit to once a week?)  Well, I guess I should present my idea before we start talking payment or barter.

This past Saturday I went to the Chick-fil-A in South Hills to grab some of those ridiculously delicious Chick-n-Minis™ for breakfast.  I went into the store to order take-out so I could grab some mayo packets, ketchup, straws, & napkins at the little condiment station.  I got two drinks because I was taking breakfast home to share with the wife.  I opted for your highly addictive sweet tea, and the wife had a Hi-C Fruit Punch.  The always courteous employees offered me a drink carrier, and I accepted.  I thought it would make life easier on the ride home.  I saw wrong.

I set the drink carrier on the floor of the passenger’s side of my truck.  As I backed out of the space, it fell over on to the long side.  Your drink lids are thankfully quite tight, but sadly not entirely waterproof.  I leaned over and placed the carrier & drinks upright again, this time turning the drink holder 90 degrees the other way thinking I had outsmarted the laws of physics and that it would stay put.  I could not have been more mistaken.  As I turned up a hill to go out the back of the parking lot, it fell again.  I believe I uttered something using vocabulary that you may not approve.  At the stop sign, I had to pick up the cups and give up by putting them in the truck’s drink holders.

As I drove home trying not to think about the drops of Hi-C & iced tea soaking into my floor mats, I wondered if there was a better way.  I certainly like your drink carriers much better than the egg-crate 4 space things that just let cups lean over all willy-nilly.  I came to think that your drink carriers just need feet.  I thought the feet may take some extra cardboard, and wondered i something could be done with the existing design.

At home, my thoughts were fueled by poultry protein.  I pulled out my pocket knife and started cutting as my wife looked at me like I was a crazy person (as she does quite often).  I explained what I was doing and why and she actually also thought it was a good idea.

You already have some nice sturdy cardboard.  Two well-placed quarter-circle cuts & maybe even a fold mark in the middle of the carrier would create some nice sturdy feet or “wings” or your drink carrier box without the need for a complete redesign or any additional material.  I tested it by trying to rock the mostly empty drinks back & forth on the kitchen table.  We had no spills.  I am willing to try some field tests if you’d like to move forward with this idea.  My truck’s floor mats can handle it.  Perhaps I can even use water instead of red & brown sugary liquids.

I’m sure we could talk to your box people & find out if this is doable for a reasonable price.  I think it will be as important & innovative as the new Heinz® Dip & Squeeze® packets!  I have some photos attached that I’m sure you will agree are quite illustrative of my design ideas.  Sadly, my pocket knife is a cheap dull one, so the cut looks more like a rip.  I believe you’ll see my intent though.

I look forward to hearing your thoughts, and am excited at the opportunity that lays before us.  It would be my pleasure to help make this dream a reality!

Eat Mor Chikin!
-Eric

And the attached photos:

So, there we have it.  I mean, most of my letters are plain goofy, and this has a goofy tone, but really… don’t you think this would work? Now, we wait for a response.

 

I want a Turner’s guitar…


Turner's Premium Iced Tea

So many delicious options.

I grew up loving Turner’s tea.  It was the thing that I bought nearly every time I went to the general store by my house.  In fact, I can probably say every time, without the “nearly”.  There was always Turner’s in the ‘fridge when I was growing up.  It’s still the drink of choice at family get-togethers.  The other night, we had a pizza delivered from A’Pizza Badamo, and I had them bring a gallon of Turner’s with the pizza & sub.

I have blogged about Turner’s before. I even wrote to them when I was much younger, asking what the “secret ingredient” was in their tea that made it so addictive.  They wrote back.  I didn’t get an answer but I did get a sweet Turner’s T-shirt (Tea-Shirt?), and a label from one of the little jugs to stick on my guitar case.  I’ve written to Giant Eagle and Market District multiple times asking them to carry Turner’s products.  I get the Moos-letter.

Turner's Tattoo

Turner

I’m not quite as hardcore as the guy who got a Turner’s tattoo, I guess.  But, I think we have successfully established that I enjoy Turner’s quite a bit.

So, do you think I can get Turner’s to endorse an Iced Tea themed guitar?  Honestly, I was just thinking to myself that I’d like a guitar that’s painted like a Turner’s iced tea carton.  It looks cool on that guy’s arm, and looks really cool on the Tea-Bird, makes a rockin’ T-shirt… so why not on a guitar?

The TeaBird is just awesome.

The Turner's Tea-Bird

The Turner's Tea-Bird

I voiced my opinion via Twitter…

http://twitter.com/#!/ErnieAndTheBert/status/108569045674110977

And on Facebook…

Seeing a Turner's Guitar Would Make Me Thirsty for Turner's!

Yhe people have spoken: Seeing a Turner's guitar would make them thirsty for Turner's!

(I had cut up a half gallon carton a long time ago to scan, render sort-of blank, and make a show flyer.  More evidence of my affinity for Turner’s?)

And got this reply on Twitter…

http://twitter.com/#!/TurnersPremiumT/status/108624210741575680

Hmm.  Possible encouragement?  Perhaps.  Who wouldn’t like one that had a tank to a backpack… like a camelbak that shot iced tea at the crowd.  Or, I could just get a beer helmet & drink Turner’s myself while on stage.

At any rate, I used KISEKAE Virtual Image Modeling System (one of the most fun online toys ever) to hastily throw together some designs:

Poorly Thrown Together Iced Tea Guitars

Poorly Thrown Together Iced Tea Guitars

Yes.  They’re ugly.  But, the colors are awesome.  Why the Les Paul shape?  Well, I have a perfectly good Epiphone that I hardly ever play… and it’s got a big chip out of the paint anyway.  It needs repainted… why not stripped & done up like this?

Well, sort of like that.  I’d like to take apart the different elements & move them around…  Maybe even get a scan of a gallon jug label or little jug label.  A tea-colored guitar with that little label in the corner might be cool.  If money were no object… I’d go for a jug or carton shaped guitar… or maybe even a Telecaster-type kit guitar that could be called the (wait for it…) Tea-Caster.  Well if money were really no object, I might even try out an Evertune bridge.

People get sponsored all the time, right?  Why not me?  Can’t hurt to ask, right?  I figured I’d present my case here, then fire off an email to Turner’s, hit them up  on Facebook, Twitter (beware the imposter!), or wherever else I can… and ask if they’d be interested in helping me fund a Turner’s guitar.  Maybe I can just cover my LP in some Turner’s stickers then throw a clear-coat over it?  Ha ha.  That’s a lot of stickers…

The next step is to find someone that does this type of work around here.  Is there a guitar “body shop” anywhere that would tackle a custom paint job like this (& do a good job)?  Any business or artist that may know what they’re doing?

Then, it’s time to get serious with design.  Any ideas?  Suggestions?  Please, submit some pictures of ideas!  At the very least, describe ’em!  What do you think?  Would a Turner’s guitar be fun?  I need something goofy to match the square guitar & the backwards guitar, right?

Coupon Frustration


We clip coupons.  Why not, right?  If I’m going to get something cheaper for a minimal effort, why not?  It makes sense.

What doesn’t make sense, is the supposed value that coupons represent.  They seem more like advertisements to me… to get you to buy a product, or to get you into the food joint & make you buy more stuff than you need since you’re getting something for free anyway.  So, I guess from that end, they do make sense to the coupon presenter.

To me, they fall in two categories, restaurant coupons and grocery coupons…. and there are several sub-categories thereafter.

Any more, they seem to be useless unless it’s something straight-up for free with no catches… or a straight dollar (or cents) amount off of one item.  I don’t want or need to buy two packs of hot dogs to save a dollar.  I don’t ever need two quarter-pounders or big roast-beef sandwiches.

Brand-name coupons usually don’t seem to bring the price down enough to compete with the off-brand, or the store brand.  On some things, like Heinz Ketchup, the difference is important… but on others like laundry soap… I really don’t see the difference between Tide or All or Cheer or Purex the plethora of other ones out there.

Fast food coupons seem to be the most frustrating… now that everyone has value meals or value combos or combo meals, why are they still giving out “free fries” or “free side” coupons?  You always need to purchase a sandwich and a drink to get the free side… which puts you at the price of the combo meal anyway… possibly more if you were going to “up-size” at all.

The breakfast ones are the best deals… most likely because no one is coming in for breakfast.  We know this is just to get us in the door.

Perhaps I’m pessemistic.  I’d like to put some research into seeing how much these kinds of coupons actually save you.  I know… fast food is an evil that I ought to just avoid anyway according to my friend Dave.  I know he’s right, but I seem to fall into the trap anyway.

Do you find coupons to ever be useful?  Are they ever for something you were going to get anyway, or are you settling for something other than what you would order otherwise?  Have you ever gone somewhere with a coupon, then pocketed it because there was a better deal existing already, or the savings really weren’t worth not getting exactly what you wanted?

 

 

 

Thank You, Taco Bell.


OK, so I’ve messed with Taco Bell in the past with my Death Taco rant.  They actually sent me $25 in Taco Bell Bucks.  Today, strapped for cash, I used the last $5 taco bell certificate in my wallet.  I realized, you can get a ridiculous amount of food for $5 at Taco Bell.  (Or in today’s case, a KFC/Taco Bell.)

Check out my receipt…

#233 OUT
World Hunger – Now only $1!

I got change back, after using at $5 gift certificate, and $1 of Taco Bell’s money was used to donate to world hunger.  (Although, it looks like I bought world hunger for $1.)

It broke down like this…  There as a $2 meal that included a Double-Decker taco, a bag of Doritos, and a medium drink.  I added another Double-Decker taco (because I’m fat) for $1.59, & the girl asked if I’d like to donate $1 to world hunger, so I did… well, Taco Bell did.  It was their $1 in the first place.  Add in the tax, and I still got back 19¢… from money that I never had in the 1st place.  I know, little things amuse me.

Taco Bell has earned my respect, while their goofy cousin Pizza Hut (while also moving to lower menu prices) has not.  Where is my answer, Pizza Hut?

So Taco Bell, I would like to thank you for lunch, and world hunger would like to thank you for the dollar.

Biliruben Is the Secret


Well, someone at the Penn State Food Science department has a sense of humor.  Ha ha ha.  Have you followed my attempt to contact Galliker’s, the Yahoo! Answers question, posing the question to Turner’s, and Turner’s final suggestion?  OK, then you’re caught up… and you can read this.  I emailed the following to a bunch of people there, and as of yet have only received one reply.  Here’s the email:

from: ERiC AiXeLsyD  <world.and.lunar.domination@gmail.com>
to: foodsci@psu.edu
cc: ca3@psu.edu, xd11@psu.edu, jdf10@psu.edu, tsd3@psu.edu, sep14@psu.edu, jmw5@psu.edu, jxc16@psu.edu, moconnor@psu.edu, emills@psu.edu
date: Fri, Aug 13, 2010 at 11:03 PM
subject: Blue + Brown = …Green?
mailed-by: gmail.com

Salutations Savvy Sustenance Science Scholar Staff!

I write to you today with something that has had me perplexed for quite a while.  It was recently suggested to me that you would be the the ones with the most knowledge and best skill set to deal with my query.  I of course, thought that this was a splendid idea… which is why I’m (obviously I guess) writing to you now.

Do you like “blue flavored” drinks and Popsicles?  I do.  I enjoy them quite a lot, actually.  Whether it’s the seemingly fictional blue raspberry, some sort of punch, Faygo’s Jazzin’ Blues Berry, or “Bug Juice”… I just seem to gravitate to blue colored drinks.  As of late, I’ve noticed an interesting side-effect of said blue flavored drink consumption:  For some reason, it tends to turn my feces a quite disturbing shade of green.

First, I wrote to Gallagher’s and my missive went unanswered.  Perhaps they did not find the humor in my inquiry.  Perhaps they were upset that I mentioned rival dairy, Turner’s, as having a better Iced Tea.  Perhaps they were offended that I offered to provide photos as evidence of my brightly-hued chartreuse bowel movement upon request.

Second, I posted a question to the Yahoo! Answers community, and wasn’t exactly satisfied with the answer.  I understand the general concept that what you eat determines the contents of your waste, but want a deeper explanation.  Why does the blue dye turn out so green?  Why doesn’t it come out blue?  What is going on in there?  What exactly isn’t digesting?  Does that much blue dye really need to be there?  Are my insides dyed blue or green after it comes out?  Is it harmful?  Are my intestines playing some sort of practical joke on my eyes?

In a tertiary attempt to unravel the mystery at hand, I contacted the good people at Turner Dairy Farms, and was met with a couple of responses, each unfortunately unable to answer my original question… but courteous and accommodating nonetheless.  It was a Mr. Yon & his Quality Control Manager at Turner’s who directed my attention to your esteemed department as the group that would successfully be able to provide a satisfactory explanation of the process behind the green from my behind.

I would really appreciate any insight that you may have on the situation.  Have studies been done about this phenomenon?  Has anyone ever asked you about such things before?  I have so many questions, and you’re the  education experts!  I really appreciate your taking the time to read my email, and thank you in advance for your assistance!

The Emerald Excreter,
-ERiC AiXeLsyD

Perhaps it was too goofy for all the other stuffy scientists?  Maybe they’re scared of the Emerald Excreter!

At any rate, I got an amusing an informative answer (finally):

from: EDWARD MILLS <ewm3@psu.edu>
to: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date: Wed, Aug 18, 2010 at 2:07 PM
subject: Re: Blue + Brown = …Green?
mailed-by: psu.edu

Eric,
Interesting question with possibly a very simple explanation.  The human eye sees green when blue and yellow light are reflected simultaneously from a surface.  Blue food dye reflects blue light.  Find a yellow dye to go with it and you could account for the observed green.

I would speculate that the blue food dye is passing through your GIT largely unchanged and is not absorbed across the gut wall. One of the more common pigments of normal stool in biliruben a yellow pigment (derived from hemoglobin or myoglobin breakdown).  Put the two together and the resulting stool might appear green.

Have a great day!
Ed Mills
814-865-2394

Win!  I did have a great day Mr. Mills, thanks to your easy to understand explanation.  Finally, the great mystery is solved!

No Prior Knowledge


Following the green poop issue that went from the terribly unfunny Galliker’s to Yahoo! Answers to Turner’s Dairy?  Well, if so, I have an answer and a suggestion from our new friend Nicholas and his Quality Control Director…

from Nicholas Yon <Nicholas@turnerdairy.net>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Wed, Aug 11, 2010
subject RE: Galliker’s vs. Turner’s?

Eric-

Unfortunately, our Quality Control Director has no prior knowledge of your coloration situation and could not find any further information beyond if the body cannot digest or absorb something it will pass through the body possibly causing a color change.  He indicated that you may want to contact the Penn State Food Science Department.  Thanks again, sorry I could not be of more assistance.

P.S. Yes I get to drive the TeaBird from time to time.  I haven’t had it out this summer yet though.

Nicholas

I think I have to write to Penn State Food Science Department now.  I wonder if they have a sense of humor?

Turner’s is much more awesome than Galliker’s. I’m just sayin’.


Not only does Turner’s produce better Iced Tea, but they’re infinitely more awesome as a company.  As evidence, I give you the following email exchange.  You might want to catch up by reading my previous exchange with Turner’s and an attempted exchange with Galliker’s.

From me to Turner’s:

from ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to Nicholas@turnerdairy.net
date Wed, Aug 4, 2010
subject Galliker’s vs. Turner’s?
mailed-by gmail.com

hide details Aug 4 (2 days ago)

Hello Titans of Tea!

Recently I wrote to Galliker’s about their Blue Raspberry Drink, and I happened to mention Turner’s Dairy.  They as of yet have not written me back.  Perhaps they were upset that I mentioned that your tea is superior and that you have a cool Tea-bird while they do not?  You can see the full email below.

At any rate, I’ve decided to stop consuming any Galliker’s products… even though I usually have to go out of my way to get Turner’s products.  (I wish more Giant Eagle stores would carry your stuff!)

The only foreseeable problem is that I like their Blue Raspberry flavored drink.  Do you guys have anything comparable?  If so, know where I can get it in Bridgeville, Heidelberg, or anywhere in the South Hills?

Also… the main point of the email below is the odd coloration after the blue dye consumption.  Do you have anything that’s a color that may balance it out?  Science is fun!  Do you guys have food scientists in your employ?  Perhaps this would be something for them to tackle.

Thank you for your time, and have a great day!

Make mine Turner’s,
-Eric

———- Forwarded message ———-
From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Mon, Jul 26, 2010
Subject: Blue Raspberry Drink & interesting side-effects?
To: info@gallikers.com
Cc: stangeletti@gallikers.com

Hello Mighty Milk Moguls,

I’m writing today to tell you how much I enjoy your Blue Raspberry drink.  Man, it’s flavorful and gives me quite the sugar rush!  I do enjoy Galliker’s milk and juices, although your iced tea isn’t quite as good as Turner’s.  Your lime drink is also stellar… but typically we go for the blue.  I was wondering why you don’t have them all pictured/listed somewhere on the website when I looked to find a way to contact you.  It’s good to show everyone what you’ve got!  Turner Dairy has a photo of all of their products on their website, along with nutritional information.  I do enjoy the allergen information on the “Learn More” section of your site though… it’s something I take quite seriously as a person who suffers from a severe shellfish allergy.

The main reason that I’m writing to you today is to ask… why does your Blue Raspberry drink turn my poop into an odd shade of green?  It’s quite a disturbing site until I realize that I drank some of your juice in the last 24 hours or so.  Perhaps you ought to put a warning on the label?  I’d love to know the science behind it.  If you need photos, I can send them upon request.

Thank you for your time, and thanks in advance for the reply.  I can’t wait to hear from you!

It’s not easy being green,
-Eric

P.S. – Turner’s has a Tea-Bird, do you guys have the Galliker’s Gremlin or something cool like that?

Ridiculous, but after getting nothing from Galliker’s and pretty much a “you’re goofy” from the Yahoo! Answers community…  Why not? Well, it paid off. Nicholas  form Turner’s wrote back!

from Nicholas Yon <Nicholas@turnerdairy.net>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Wed, Aug 4, 2010
subject RE: Galliker’s vs. Turner’s?

Eric-

Thank you for the email and kind words.  I hope the Brentwood Giant Eagle is still providing you with a viable (albeit it a somewhat far drive) option for procuring our Charlie’s Old Fashioned Buttermilk.  We do produce a “Blue Bug Juice” product which is a blue raspberry flavored beverage (picture attached).  Listed below is a location in Bridgeville that regularly carries said product as well as a number of additional Turner’s products.  As far as the blue coloration, I’ve forwarded your email to our Quality Control Director for his insight.  He’s on vacation this week and part of next so an answer will be forthcoming but may not be for a few weeks.  He may need to discuss this with some colleagues.  Thank you again for the email and for making our higher standard yours!  Have a great afternoon.

7-11 Bridgeville
850 Boyce Road
Bridgeville, PA

Nicholas Yon
Marketing Director
Turner Dairy Farms, Inc.

From Local Farms to Local Families!

The attached picture:

Blue Bug Thirs-T

Tuner's | Blue Bug Juice

I’m easily wowed by shiny things like pictures.  Pretty neat!  I’m going to have to pick up some of this bug juice.  I hope it’s made from real bugs!  (I’d love to… but can’t bring myself to write & ask that at this point.)

And… it’s awesome that this guy remembered me form before… because I totally sent the other email from my “real” email address… not this W(aL)D one.  Granted, it’s a thinly veiled alias, but dude had to be paying attention.  Kudos for that!  Ha ha ha.

I wrote back to them, of course…

from ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to Nicholas Yon <Nicholas@turnerdairy.net>
date Fri, Aug 6, 2010
subject Re: Galliker’s vs. Turner’s?
mailed-by gmail.com

hide details 3:05 PM (54 minutes ago)

Thank you, Nicholas, for your quick and informative reply!

I will definitely be on the lookout for Blue Bug Juice!  when I was young and went to camp, we always called the drink “bug juice”.  Good times!  I like the product by name alone.  Ha ha ha.  I can swing through Bridgeville on my way home from work.  Thanks for the attached picture!

The Brentwood Giant Eagle is a great place for me to get Charlie’s Old Fasioned Buttermilk when the craving hits.  Plus, I can use going down that way as an excuse to eat at the Brentwood Express Rowdy BBQ stand.  Ever been there?  It’s ridiculously awesome barbecue.

I really look forward to hearing from your Quality Control Director.  I mean, I can make a guess as to the reason for my query, but I’d like an expert opinion.  An answer from a committee of his peers would even be better!

I find it hilarious that your “esteemed” competition obviously has no sense of humor as a company.  It must be boring to go through life with no appreciation for anything amusing.

I just need to make it a point to stop at Rite Aid more often to get my Turner’s iced tea fix… although I wish they’d carry a larger selection of products like the juices & lime tea.

Have a pleasant weekend!

-Eric

P.S. – Do you ever get to drive the Tea-Bird?  That would make for an exciting weekend!

Hopefully I’ll hear something from this mysterious Quality Control Director and his esteemed panel of colleagues.

Blue+Brown=Green?


I wrote to Galliker’s to ask a silly question about their Blue Raspberry drink.  Apparently they weren’t amused.  Maybe it was all the Turner’s references.  Maybe it was the offer of photos?  I guess I’ll never know exactly where the line was crossed.

I couldn’t let the email go unseen or unanswered, so I turned to the Yahoo! Answers community.

Here’s the original email:

From: ERiC AiXeLsyD  world.and.lunar.domination@gmail.com
Date: Mon, Jul 26, 2010
Subject: Blue Raspberry Drink & interesting side-effects?
To: info@gallikers.com
Cc: stangeletti@gallikers.com

Hello Mighty Milk Moguls,

I’m writing today to tell you how much I enjoy your Blue Raspberry drink. Man, it’s flavorful and gives me quite the sugar rush! I do enjoy Galliker’s milk and juices, although your iced tea isn’t quite as good as Turner’s. Your lime drink is also stellar… but typically we go for the blue. I was wondering why you don’t have them all pictured/listed somewhere on the website when I looked to find a way to contact you. It’s good to show everyone what you’ve got! Turner Dairy has a photo of all of their products on their website, along with nutritional information. I do enjoy the allergen information on the “Learn More” section of your site though… it’s something I take quite seriously as a person who suffers from a severe shellfish allergy.

The main reason that I’m writing to you today is to ask… why does your Blue Raspberry drink turn my poop into an odd shade of green? It’s quite a disturbing site until I realize that I drank some of your juice in the last 24 hours or so. Perhaps you ought to put a warning on the label? I’d love to know the science behind it. If you need photos, I can send them upon request.

Thank you for your time, and thanks in advance for the reply. I can’t wait to hear from you!

It’s not easy being green,
-Eric

P.S. – Turner’s has a Tea-Bird, do you guys have the Galliker’s Gremlin or something cool like that?

And, here’s the link to Yahoo! Answers: How does blue + brown = green?

Some people sure are wound tightly.  I did get an honest genuine answer though, thanks to a Salt and Peppy.  Of course, Dave was also there to encourage.

Also… if you search “Galliker’s Blue Raspberry” in Googlemy question is the first thing to pop up.  That’s before the Galliker’s web page.

Google Search: Galliker's Blue Raspberry

Google Search: Galliker's Blue Raspberry

I win.

Turner Dairy products at Giant Eagle stores?


Turner'sGiant Eagle

I’m sure you remember my last post about Turner’s with the pretty picture.  I decided to ask Giant Eagle why all of their stores don’t carry Turner’s products…

From: Eric Carroll [mailto:me@my.email.address]
Sent: Monday, February 01, 2010 1:46 PM
Subject: Turner’s Dairy | Charie’s Old Fashioned Buttermilk

Hello Friends at the Big Bird,

I’m writing to you today to request that all of your Giant Eagle and Market District Stores carry products from Turner Dairy Farms, Inc.  I know that some locations do already carry Turner’s products, because I’ve written to them trying to track down some of Charlie’s Old Fashioned Buttermilk… and they clued me in to the Giant Eagle in Brentwood.  I know that the Giant Eagle in Murrysville also carries Turner’s Iced Tea.

I’d love it if the Cochran Road, Bridgeville, and Parkway Center locations had Turner’s buttermilk, chip dip, and tea varieties readily available.  I’d add them to my order virtually every time we shop there… much like I do now with the tea when I find myself in Rite Aid on Banksville Road.

I also find it hard to believe that with the myriad of products and name brands available at the new Market District in Robinson… Turner’s is nowhere to be found!  Have you tried the chip dip?  It’s incredible.  It puts the Kraft and B L brands to shame.

You’ll find in the attached photo all of the Turner’s bounty that my wife & I picked up this weekend while just passing by the Brentwood Giant Eagle.  I can assure you, these products would be on every grocery order if available at the Giant Eagle locations where we typically do most of our shopping.  Not only these products, but the raspberry & lime tea… and just about everything that Turner’s offers!  (Sorry, I don’t do diet drinks.)

Thank you for taking the time to read my email, and I hope that you give Turner’s products serious consideration for inclusion in your fine establishments.

Sincerely,
-Eric
me@my.email.address

And, they responded…

From: “Frey, Brian” Brian.Frey@gianteagle.com
To: “me@my.email.address” me@my.email.address
Sent: Tue, February 2, 2010 10:39:21 AM
Subject: RE: Turner’s Dairy | Charie’s Old Fashioned Buttermilk

Eric,

Thank you for taking the time to write to us regarding Turner Dairy Farms and some of the items that you obviously like as detailed below.

I can understand your frustration related to these items that you feel passionately about not being readily available and convenient to purchase.  However, I must honestly inform you that we don’t have any upcoming plans to carry additional Turner Dairy Farms items at any of our corporately owned Giant Eagle and Market District locations.

We get contacted by customers on a daily/weekly basis requesting us to carry a variety of items from local dairies, and we just cannot support all of these local dairy item requests in our limited dairy cooler space in our stores.  To manage the limited space we have in stores, we try to partner with dairies and vendors that can provide us item programs that accommodate the needs of the majority of our customers.  If we were to carry a representative sample of all the local dairy items that we get contacted about, we would have to eliminate a large portion of our current item mix that a significantly larger customer base demands us to carry and also asks us daily/weekly to expand upon but we cannot as a result of the same limited space challenge.

Sorry I could not give you better news here.  There are a lot of items that I am personally fond of that I have decided to not carry as well due to our limited space and need to satisfy the largest amount of our customers.  In the meantime, some of our independently owned and operated stores such as Brentwood are allowed to carry the Turners Dairy Farms items as you note below.  We allow those owners to have some flexibility in their item mix, and some stores have elected to carry Turners items based on customer demand or geographic proximity to the dairy.

Sincerely,
Brian Frey

Category Buyer
Giant Eagle, Inc.
101 Kappa Drive
Pittsburgh, PA 15238
412.963.2592
Fax: 412.968.1706
E-mail: brian.frey@gianteagle.com

D’oh!  Well, it doesn’t hurt to try, does it?  Apparently Giant Eagle has no intentions of widely carrying Turner’s products, but at least they’re honest about it.  It’s just annoying that I can’t do all of my grocery shopping in one store (or even at one chain), especially with the vicious circle of fuelperks and foodperks and whatever other kind of perks they come up with next.

Interestingly enough, I just sent an email to all those with whom I’ve shared communication with in the past at Giant Eagle, but the “To” address was cut out of the original inline reply… so I have no idea which one actually got through.

I’m assuming they’d have to have an onslaught of messages in order to even consider carrying the Turner’s products.  If you’re so inclined, you can…

Not that many of you are that adamant about the Turner’s brand… but if you are, or you know someone who is… please feel free to direct them here.