Degenerated


"Degenerated"

What’s Johnny doin’ out on a Tuesday night?

The song “Degenerated” from the movie Airheads is one of my all-time favorites.  If you’re a fan of the movie, you no-doubt know the song.  And if you’re a music nerd in general, you probably know that it’s a Reagan Youth cover.  I would love to know more about the song.  I have collected most of the “who,” but I would love to know the “why.”

Check out the two songs and then we’ll get into why I have so many questions & what they are.

OK, here are the players involved from the information that I gathered on Wikipedia, IMDB, Discogs, & wherever else I clicked;

Here’s what I want to know;

  • Who decided to use the song?  The director, the music guy, the writer, the musicians?
  • Why that song?  The running joke about Chazz writing the song for his girlfriend or before he met her makes it even funnier because I wouldn’t remotely call it a love song.  Did someone just really like the song?  Was licensing cheap all around?  Did they ask Paul Cripple for permission?  What does he think of the song?  Did Dave Insurgent ever get to hear it?
  • Why metal up a punk rock song?  They seemed like an 80’s holdover kind of band.  Was it a statement on Grunge being a punk n’ metal hybrid?
  • Why are there different chord changes?  The chord progression is different, but the melody (and I use the term loosely) is the same.  The cover may be tuned below standard if I remember correctly?  Someone more musically versed may be able to explain the difference I just know when playing by ear on guitar they’re totally different progressions.
  • Why the lyric change?  ( I assume to keep the movie rated PG-13?)  Most notably a removal of the F-word and references to constipation (Lone Rangers Lyrics/Reagan Youth Lyrics).  Who made the changes?
  • Who played drums?  Jay, Sean, Bryan, or were there other uncredited musicians?
"The Lone Rangers? That's original. How can you pluralize 'Lone Ranger?'"

“The Lone Rangers? That’s original. How can you pluralize ‘Lone Ranger?'”

I’m sure I have more questions that I haven’t thought of here.  Does anyone out there know the explanation?

It is 2017.  I may have to reach out via Facebook , Twitter, or email to all of the players involved to see if I can get an answer.  (If they even remember.)

Sadly, Dave Insurgent passed away in 1993 & Bryan Carlstrom passed away in 2013.

I just really dig both versions of the song, the movie, and that it led me to checking out more Reagan Youth.  Is it weird to be a fan of a song by a fictional band?  Hey, I dig “Three Small Words” too, and that was produced by Babyface.

Do you like either version of this song?  Do you have a song by a fictional band that you really dig?  Do you know any of the relevant information here?  Let me know in the comments!

Now I’m off to look at naked pictures of Bea Arthur and eat cottage cheese out of a football helmet.

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I’m not a catering service.


Well, I haven’t done one of these in a while.  One day, a phishing spam caught my eye and I had to torment them a bit.  I have no idea where they get my email address.  Must be bots or I’m on a list I guess.  Also, I have no idea why they think I’m a catering service.

From: jones sandra <jonessandy101@gmail.com>
Date: 2016/08/04
To:
Subject: Catering Service

Hello, My name is Sandra Jones i would like to know if you will be available to cater for my Mums Birthday on the 25th of august,I await your response,hope you accept credit cards for payment?.

Simple enough. Why not be polite and write back?

W(aL)D <world.and.lunar.domination@gmail.com> wrote:

Hello Ms. Jones,

I would be happy to cater your event. May I ask how you found me? I like to give discounts for referrals.

What kind of menu would you like? We specialize in Mexican-Asian fusion with an Ethiopian twist. Our signature entree is a teriyaki beef & brocoli burrito served over a bed of spanish rice and chick peas.

Unfortunately I do not accept credit cards. I can only except cash, in unmarked bills, in a breifcase, left at a drop point to be agreed upon. I also accept labor in trade if you would like to wash any dishes or help cook for other customers.

Your friend,
Juan Chang

“U CAN GET MORE DAN ONE TANG WITH JUAN CHANG!”

I bet that style exists. Somewhere.

From: jones sandra <jonessandy101@gmail.com>
Date: 2016/08/05
To: “W(aL)D” <world.and.lunar.domination@gmail.com>
Subject: Re: Catering Service

Good,am hearing impaired and i can only communicate via text and Email……Menu is ribs chicken brisket and potato salad for about 70 guests,i want the food dropped off by 1pm.where exactly are you located to know if you are close to Mum before we proceed please.,i just want to make the arrangement a big suprise for mum,its her 70th Birthday..I await for your response asap.

It gets interesting right away.

W(aL)D <world.and.lunar.domination@gmail.com> wrote:

Awesome.

I still need to know how you found me for referral kickback purposes. I can deliver via drone like Amazon, so just give me the address. I am located everywhere.

We can also drop balloons and confetti for an extra few dollars.

We have some Chicken Fried Spanish Rice, spicy pork burrito, and Korean BBQ rib quesadillas… os that OK? Perhaps we can work up a potato side like Taco Bell’s spicy potatoes with some Mexican or Ethiopian flair.

Will you be paying in Pesos or Yen?

Aloha!
-Juan Chang

Everyone likes balloons. Right?

From: jones sandra <jonessandy101@gmail.com>
Date: 2016/08/06
To: “W(aL)D” <world.and.lunar.domination@gmail.com>
Subject: Re: Catering Service

Ok i want to know the brief estimate now so that we can make the payment arrangement , For everything to be in order and i will like to know if you have a Chase,Wellsfargo or BoA Bank…If you have any of these three Banks you can call them and they will set you up for a merchant for free…I await for your response asap..

That’s not shady at all.

W(aL)D <world.and.lunar.domination@gmail.com> wrote:

I thought we agreed on cash only at a drop-point? Will you be paying in Yen or Pesos? I don’t trust banks. They are the tool of El Diablo.

We should be able to do 70 people for about $700 including a meal, appetizer, drink, and dessert.

Would you like to hire our Manchurian Mariachi band? They compliment the food perfectly.

-Juan

A Manchurian Mariachi band may also exist. OK.  I Googled it.  This is damn close, and so is this.  And this:

Manchurian Mariachi

I can’t believe the things that come up when you Google crazy stuff.

From: jones sandra <jonessandy101@gmail.com>
Date: 2016/08/06
To: “W(aL)D” <world.and.lunar.domination@gmail.com>
Subject: Re: Catering Service

I can only make payment via credit card..Kindly let me know if it can work out for good..Thanks and hope to hear from you soon..

Pushy.

W(aL)D <world.and.lunar.domination@gmail.com> wrote:

Sandra,

I thought we had a great party being planned here. I can’t do credit cards. The credit card company fees are way too high. If I can’t pay the credit card fees, they figuratively come over and make me “drop trou” for a solid rogering.

Surely you can get your hands on some Yen or Pesos?

How do you feel about my proposed menu and the musical entertainment?

-Juan (& Only) Chang

And “she” won’t answer my highly important questions regarding cuisine or entertainment.

From: jones sandra <jonessandy101@gmail.com>
Date: 2016/08/09
To: “W(aL)D” <world.and.lunar.domination@gmail.com>
Subject: Re: Catering Service

Thanks for your response, i can only make the payment via my credit card only and regarding the charges fee to accept the credit card add the bills to the total estimate of your own service charges and i will give you my card info to charge everything on my card..Thanks and hope to hear from you asap..

At least she was polite. I guess we don’t have a deal. I’m not sure how this scam is supposed to work anyway.

W(aL)D <world.and.lunar.domination@gmail.com> wrote:

I guess we don’t have a deal then. You may want to try a local Boston Market or Panera Bread. I hear they may cater. They probably also deal in credit cards.

Good luck with your Grandma!

Your Friend,
-Juan

I thought I had planned one hell of a party. Anyone want to go into business?

Conspiracy Theories About the Sony Hack 💻


Conspiracy Theory #1:  

If you’re a country from the middle east, Russia, a terrorist organization, or anyone else that wants to yank the US’ proverbial chain, you hire someone to do some hacks with signatures pointing to a tiny madman’s oppressive regimeAny US response is seen as unprovoked, and World War III starts.  While we’re looking over there, you poke us somewhere where the sun doesn’t shine… or wait until we’re exhausted of resources and poke the sore spot.

I may or may not have been once involved in some camp related shenanigans where I took part in duct taping toilet paper rolls of another camp on the same campground.  I may or may not have been told (after being reprimanded) that next time I ought to only do the boys or girls bathroom, then leave the duct tape on the porch of the other sex to raise suspicion of said party.  I’m sure that’s a common strategy to the inherently devious.

Seems like if North Korea did do it, they’d spin it into a PR win on the fronts of their superiority and on the dangers of the internet to society.  It just seems way too obvious.

Conspiracy Theory #2: 

Remember the wire tapping & surveillance issues under Bush that got everyone’s panties into a giant sweaty bunch over gub’ment intrusion?  Now they have an excuse to be all up in your cloud or all up on your hard drive under the guise of national security.  Maybe I’m naïve to think it’s not already happening anyway.

Obama just threw Sony under a bus outfitted like a monster truck.  If they allowed it to go out into distribution or a theatre chain played the movie and someone did get hurt somewhere, people would have sued and would have went after the theatres and Sony.  Would the president help them then, or just say they probably should have pulled it?

"...yes, I think they made a mistake."

“…yes, I think they made a mistake.”

As a former floor tile underneath the Sony corporate ladder, I wonder if I have been affected… or is it just Sony pictures or entertainment?  I know even back then while putting tab A into slot B on now antiquated electronics, we were under contract to not disclose any technology that we might see inside the plant that wasn’t released to the public.  Did the hack grab the plans for the next Betamax or MiniDisc?  Do they have my social security number?

Magic Shell, Magic Poop?


I bought some Magic Shell a while ago, and I thought I’d have some fun with Smucker’s.  It really did have a bad aftertaste, but I decided to take the goofy up a notch.

I submitted the following to their webform:

Hello Friends,

I’d like to start out by saying I’m a big fan of your jellies. Of course I like grape, and we use the apricot preserves in a barbecue recipe. Mixed fruit jelly is my favorite by far. I’m always quite pleased when a restaurant has it in those little packets, and we usually buy 2 jars at a time for home. Why don’t they come in the big jars? That’s a question for another time though. I’m also a fan of your hot fudge topping. It’s the only brand we buy. You guys have it right.

This brings us around to why I am writing… This past weekend, I picked up some Chocolate Fudge Magic Shell at Walmart, because the shelf near the ice cream was void of your hot fudge topping & Hershey’s syrup. I remember having magic shell as a kid, but I’m unsure of the brand. I think I’ve even had the dipped cones at Dairy Queen too.

I didn’t get around to enjoying the Magic Shell until last night when I poured it over some Edy’s Slow Churned Cookie Dough ice cream. I’m not embarrassed to tell you that I was easily amazed at how the shell froze in a few seconds. I have to say it was also quite delicious and a good combination… except the after taste. It came on slowly, but it tasted like what I imagine licking cigarette ashes would taste like after you had just chewed an aspirin and left it on your tongue. It was odd, but I figured it may have perhaps been some artificial sweetener. I didn’t think much else of it.

Excuse me for being frank, but this morning, I had some constipation issues. My wife would attest that I am generally quite regular… or she may even say I heed nature’s call too often. The only thing that I ate out of normal yesterday would be your Magic Shell. I checked the ingredients to see of there was some sort of wax or anything that may be setting up camp in my colon, and I was surprised of the lack of anything sinister. Well, I’m not a fan of coconut, so the oil or even the alkali-processed cocoa may account for the aftertaste that didn’t agree with me. I’m not sure what whole milk solids are… and how they’re different from cheese. Have you guys ever had someone write in with the same problem? Do milk solids or soy lecithin cause blocked bowels? Have you done any research in this area?

I think I may stick with the regular hot fudge topping from now on. Even if there’s no issue with the Magic Shell, it has me kind of spooked.

Obstructed but Optimistic,
-Waldo Lunar

And, I got this boring reply:

From: consumer.relations@jmsmucker.com
Date: Thu, Mar 14, 2013 at 8:26 AM
Subject: Reference Number: 10026410
To: world.and.lunar.domination@gmail.com

March 13, 2013

Mr. Waldo Lunar
1111 Street Rd.
Earth, PA 22222

Dear Mr. Lunar,

Thank you for contacting The J.M. Smucker Company regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers.

In order for us to best assist you, we would like to obtain some additional product information. Please, contact us toll-free by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. This product information will assist us in thoroughly reviewing your inquiry.

BIUB (Best If Used By) date
Production code (Located near the Best If Used By date)
City where purchased
Storage information
Detailed description of the issue

Thank you again for contacting The J.M. Smucker Company. We look forward to speaking with you soon.

Sincerely,
Carla
Consumer Relations Representative

Ref # 10026410

So, I wrote back:

From: world.and.lunar.domination@gmail.com
Date: Mon, Mar 18, 2013 at 8:22 PM
Subject: Re: Reference Number: 10026410
To: consumer.relations@jmsmucker.com

Thanks Carla,

I prefer email to the telephone, hence why I used the online form in the first place. I can, however, provide the information requested:

BIUB (Best If Used By) date: SEP 2014
Production code (Located near the Best If Used By date): 10 0459
City where purchased: Bridgeville, PA
Storage information: On the kitchen counter.
Detailed description of the issue: Well, since I wrote with the issue already, & just received this seemingly standard reply, I’ll again give you my original missive…

[original email]

If you need further details, I’m not sure I’m prepared to share. So, have others emailed or called to complain? I can only assume so if you’re looking at a lot number. Does Magic Shell induce constipation on a regular basis?

Puzzled,
-Waldo Lunar

This came in the mail this weekend:

March 20,2013    Dear Mr. Lunar,  Thank you for contacting The J.M. Smucker Company with your inquiry regarding Smucker's® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers and take very seriously any comments pertaining to product quality.   Since we greatly value your comments and your loyalty, your experience has been brought to the attention of our quality assurance department. We want to assure you that our products are made of the best quality ingredients available and by the most carefully controlled procedures known in the food industry.   We appreciate the time required to share your comments with us and are enclosing coupons that we hope you will use to again try our products.   If you have any additional questions or comments, please contact us by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time.     Sincerely, Carla  Consumer Relations Representative   Ref# 10026410   Enclosure: 2 Smucker's® $4.00 Coupon(s)   THE J.M. SMUCKER COMPANY· STRAWBERRY LANE, ORRVILLE, OHIO 44667-0280 TELEPHONE (330) 682-3000 • FAX (330) 684-3370 • www.smuckers.com

Letter from Smucker’s

Along with some coupons:

I found it quite amusing, but they never did address the constipation.  I won’t be buying any more magic shell with these coupons.  It really did have a horrible aftertaste.  Maybe I’ll buy some hot fudge, or more mixed fruit jelly.

On an unrelated note, I’ve never understood their slogan;  “With a name like Smucker’s, it’s got to be good.”  Are they implying that their name us stupid or sounds unappetizing?  Odd.  I’d be all like “If you don’t like Smucker’s, you’re a sucker.”  …or something.

A chat with Comcast… “This is a rare and complicated issue.”


Comcast Remote Mascot Rubber Suit 2011 Festiva...

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!
Outsourced (film)

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

Guest Post: How to book your band.


I’ve posted advice for existing and aspiring bands before, and I thought this email from a pro would be useful.  It was sparked when I saw his Facebook status the other day: “Great way to start the day: my favorite venue in the country complimented my email skills in contacting them to booking a date. It’s the highest praise I could hope for.”

The status went on to some comments & basically the author said he’d share the knowledge with those who cared to learn.  I asked if I could post it in a blog, and here we have it.  If you’re in a band on any level, pay heed to the advice below.

As far as background on Bengt, he’s in a band (& been in many), he records bands, he’s booked bands, and he’s generally been in every part of the scene.  He knows what he’s talking about.

Action Camp

Action Camp

On to the advice & the guest part of this guest post:

♪♫♩♬♩♫♪

Alright, so here is what we usually send like 99% of the time. There always a bit of customization but this is the basic format:

1. Greeting, name the booker if you know it (usually listed on indieonthemove.com or their website)

2. Band name (with a link to the website), genre, location.

3. Date(s) requested in bold. They love that, it makes it easier read. If you can swing 3-5 dates that’s best, it gives them room. Do them a favor and check the website for those dates first, they appreciate that a ton. Also make sure to follow their booking procedure to the T. A lot of places have a specific way they like to work (Facebook message, Sonicbids, email format, etc). If you do it right it shows you listened so you’re already at the top of the pile.

Also, if another band that’s played there before suggested it, tell them so. It’s like introducing yourself to anyone else and starting with saying you have a mutual friend. It’s a job reference.

4. Links to music, video, press – let them decide if they want to book you. The more you talk about how awesome you are and why you should be booked, the more they think you probably suck and are trying to gloss over it. It’s like handing someone your demo and saying it’s not your best work.

5. If you played there or in the city before tell them. If you know what you drew and stuff be honest, they love that.

6. Offer to help build the bill, and specifically name bands you know or have contacted already.

7. Thanks in advance, Thanks for your time, etc.

8. ALL of your contact info including phone numbers. It shows you are easy to reach and you have your shit together.

One final thing: DON’T say someone famous produced your record, quote random blog reviews, list facebook or twitter numbers, anything like that. No one cares about that if they know what their doing in the working touring circuit. Steve Albini producing your record won’t make 100 people come out in Dayton on a Monday night, and facebook and twitter followers are ostensibly your imaginary friends that only you can see. Plus, even you have 4,000 people odds are only 10 of them are near the venue you are trying to book.

Here is exactly what I sent to Southgate House:

Hello Morrella,

We are Action Camp, an art rock duo from Pittsburgh, PA.

We’re looking to see if you have Friday February 15th or Saturday the 16th available to book in the Revival Room – both look open on your calendar but I wasn’t sure if you would do a full house those nights. Our music is pretty different from what’s going on those nights so I’m not concerned about audience bleed over. This would be our 4th time to Southgate, 7th time in 3 years in the Cininnati/Newport scene. We know plenty of bands so we’d throw a bill together with 2 or 3 locals to help support.

– You can hear our music at actioncamp.bandcamp.com or at our website below.
– Here is a recent video from our 2012 summer tour
– And some press from our Winter tour just a couple weeks ago.

If these are unavailable I’d love to work something out in the future. Southgate was/is by far our favorite venue on tour, I can only assume the new house is great. Sincerely, I (Bengt) booked a venue in Pittsburgh, and based many of my practices on the way SGH was run by Rick and his crew.

Previous dates:

Parlour 10/1/2010 (Gallery Opening, free show, 100+ attending)
Parlour 1/2/2010 (w/ Duppy a Jamba, 97 paid)
Parlour Summer 2009 (Flux Capacitors last show, well attended, don’t have stats)

Our most recent dates in the area were both in Cincinnati:

12/8/2012 The Comet Cincinnati, OH (100+, free show)
7/5/2012 Sitwells Coffeehouse Cincinnati, OH (smaller acoustic show, last minute add on tour)

Thanks in advance, can’t wait to see the new place,

– Maura + Bengt (Action Camp)
http://www.action-camp.com
actioncamp@gmail.com
###.###.####

So that’s it, pretty simple. Just be honest and to the point. I also should point out that this was 1 of 10 venues we emailed on Christmas, and he got back just a day later with this response:

“Thanks for writing. Those dates aren’t announced yet, but they are spoken for. How about Wed Feb 13, or Sun Feb 17?

“PS – very well done email, especially listing previous show turnouts. You’re way ahead of the curve on that one, and it did persuade me to jump on this, and get you in!”

I always email every venue that would work for us in a city, it’s better to have choices than no show at all.

Hope this all helps,

– Maura + Bengt (Action Camp)
http://www.action-camp.com
actioncamp@gmail.com
###.###.####

♪♫♩♬♩♫♪

So, there you have it.  Got it?  Good.  Doing research in advance before you ask for dates seems like a no-brainer, but apparently it needs to be said.  I guess some bands naturally put more thought into stuff.

I’m not sure how you’d approach this if you had no previous gigs in an area… perhaps we can get Bengt to comment further for new bands, first time tours, etc.?

Check out the Action Camp video here:

Chick-fil-A’s response: “It’s not you, it’s me.”


Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.