Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

Bob Evans: 1 • Eat’n Park: 1½


So, did you read about our most recent experience with a waitress we’ll call Maleficent at the local Bob Evans?  If not, you may want to read that first.

I recently got the expected response from Bob Evans, and it’s nowhere near as enthusiastic as last time.  They are probably more displeased with my over-the-top approach to storytelling than the actions of Maleficent.

——– Original message ——–
From: “Barga, Leann D.
Date: 11/11/2015 9:23 AM (GMT-05:00)
To: me@my.email.address
Subject: Bob Evans – Reference # 1106568

Good Morning Eric,

I am so sorry to hear that you recently had a poor experience at our Bridgeville location.  The behavior demonstrated by one of our servers was unacceptable, and for that we truly apologize.  We expect all of our employees to treat our guests like family, and want our guests to be completely satisfied – it is clear that we let you down with your initial server during this visit.

On the other hand, I am happy to hear that Lincoln ‘saved the day’ and made the rest of your time with us an enjoyable one.

I will be sharing your comments with the general manager and area coach of this location so any necessary action can be taken to ensure that all of our servers are meeting our and our guests expectations.

Sincerely,

LeAnn Barga (formerly Purdy)
Representative, Guest and Consumer Relations
8111 Smith’s Mill Road
New Albany, Ohio 43054
Phone: (800) 939-2338
http://www.BobEvans.com

It seems that Leanne is still rocking it with Bob Evans, now with a new name.  I hope she is doing well!

Not sure what this means (if anything) for Maleficent and Lincoln.  Will anything actually be said?  Will general management or area coaches write back to me directly?  Will I get a dirty look from Maleficent next time we’re there?  Hopefully Lincoln is on the clock.

Of course I can’t just let things like this be, so I reached out to Eat’n Park on twitter. Their response was glorious

Ha.  Eat’n Park for the win.

EVERYONE GETS A CRAYON!

Checkmate.

All we wanted were some crayons.


So, this past Saturday night we had an interesting experience at the local Bob Evans.  I have blogged about one of our experiences with an angry server there before, but haven’t touched upon the 3 or 4 other times that “the kitchen held up the order” while she talked to other customers at great length about slot machines at the Meadows, or the time that she rolled her eyes at me while the wife and I were discussing the seasonal shrimp on the menu in regards to where it was cooked and my allergy.  This time we were most likely doubly annoying as we had two small children with us.  The saga begins…

From: Eric Carroll <me@my.email.addre.ss>
To: Leann D. Purdy, Nathaniel A. Riggs, BE-mail

Hello Leann and Nate,

I hope this message finds you well, and that you’re both still with the Bob Evans team!  You may remember that I had contacted you in the past about the #jelly3x rule and a bad experience at the Bob Evans in Bridgeville Pennsylvania, and blogged about that alongside your enthusiastic response, and even more thorough follow-up.

We have since had a few other experiences with that waitress, including one where she rolled her eyes at me and said “well, you don’t have to order it” when I was discussing the shrimp stir-fry available seasonally.  Clearly, she has absolutely no grasp of cross-contamination.  The running theme with her seems to be that the kitchen is always late & to blame with any service issues.

Being that we have generally excellent food & service at the Bridgeville location, and it’s now even closer to home since we have moved to Bridgeville, we have gone in to dine and simply requested with the host or hostess to not be seated in her section.

Sadly this weekend, we didn’t spot her upon our arrival and did not inform the hostess of our preference.  We were quickly welcomed by the hostess, seated in her section and decided to go with it as it had been a while since we had Maleficent as our server.

Nowadays, we have a 2½ year old and a 7 month old in tow.  Bob Evans is a great place to get a full meal for a family without breaking the bank, yet another notch in the proverbial “pro’s” column.  (I mean, have you spent the same amount of money at Panera or Steak n’ Shake? It’s not even half of the food.  Maybe local heroes Eat’n Park can almost compete.)

Maleficent quickly came to the table and took our drink orders.  Our eldest ordered apple juice, I asked for an iced tea, and the wife went for water.  Our drinks were brought quickly and our waitress shot a nasty look to the table beside us as the hostess sat another family with 3 older children as she set our drinks down.  She came back a bit later to take our food order and my wife politely asked for straws which we didn’t get with our drinks and some crayons that weren’t included with our kid’s meal place-mat menu.

Maleficent Immediately huffed as she slammed down the straws and remarked that she didn’t have time to get crayons because she just had two other tables seated in her section.  We were only wanting crayons because it had taken her a while to come back and take our food order, well before anyone else had been seated in our section.

I forget exactly what the exchange was that followed.  I know my wife had mentioned that we had had several problems in the past with her service. I was pretty much shocked into jaw-agape silence at that point.  My wife ended with standing up to go speak to the manager, and Maleficent yelled (yes, yelled) “Lincoln, take tables 54 and 56!” or something to that effect.

After my wife came back from a conversation with the manager, one of the aforementioned customers beside us said “Wow. I can’t believe she told you no on the crayons.”  We gave the super-condensed version of our history with Maleficent as they continued in their wide-eyed disbelief.

Maleficent continued to serve that family, but we and another nearby table had been reassigned to a young man named Lincoln (Linkin?), on either Maleficent or the manager’s authority.  I wasn’t present for my wife’s conversation with the manager, but it was apparently full of knowing nods and angry head-shakes as she regaled the manager with tales of our past adventures with Maleficent.  I do know that my wife apparently characterized me as a madman about to lose all patience to bolster her point.  Perhaps that’s why the manager never came to the table to offer either an apology or an explanation.

Now, reading back on this, the story so far does sound like we are being absolutely ridiculous over the exclusion of two crayons for the amusement of our child who’s behavior, rearing, and amusement are wholly our responsibility.  Do you also see how the past history and an apparently poor attitude towards customers and a potential tip factor into this moment?  It must have been some serious shenanigans in order for the next table to notice.

The lesson I have learned is that we will keep crayons and a coloring book in our family vehicle for just such a purpose.  It is not Bob Evans’ responsibility to develop my child’s creativity and fine motor skills, nor to provide a means to pacifying the insatiable need for constant activity or the lack of patience to wait for a delicious prepared meal.  Despite evidence to the contrary, we were indeed prepared parents with our own plastic mess-prevention and environment-sterilizing place-mat for our son.  He can’t color yet, but he can shovel tiny bits of food into his mouth at a rate destined to require another kid’s meal sooner rather than later.

This leads us to Lincoln (Linkin?). Lincoln was certainly on top of his game after being saddled with two more tables in addition to his already presumably busy/full section.  He came through and delighted our daughter with a two-pack of pink and purple crayons. Lincoln took our order with a smile, brought the food out quickly with no conspiratorial kitchen issues, and was just all-around pleasant.  We even had to ask for a replacement fork as we had somehow lost one.  It was brought out amid a flurry of what I presume to be normal Saturday restaurant activity with no hesitation, and rather quickly.  We even got jelly on one request.

After our meal, we thanked him for being such an incredible server, and I remarked that I was glad he was so understanding because I was nervous about being labeled as some sort of problem after requesting a new server.  He indicated that it was not a surprise, happens regularly, and that he didn’t come to us with any preconceived notions.  He also added that people inexplicably (my words, not his) come in and request to be seated in Maleficent’s section and Maleficent’s section only.

We will request Lincoln’s section in the future, and barring that option we’ll just request not be seated in Maleficent’s section.  I can play that game.  We cleaned up as best we could from our inevitable child-induced mess, left close to a 50% tip, and found the errant fork before we left.  The table directly beside us (I assume the other table taken by Lincoln at the same time we were handed over) also rather audibly and publicly thanked Lincoln for being such a great server.  I’m not sure if they also had issues that we weren’t aware of?  I told the cashier how happy we were with our service upon checkout.

I don’t want to pick on a server.  I do want to illustrate the contrast between what I see as poor service as it relates to incredible service and how it didn’t seem to be any more difficult than you make it.  I do hope Lincoln is rewarded for a job well done and his overall attitude.  I’m sure it reflects in his work effort and in his gratuities.  I would hope that you can again pass this email along to all of the appropriate parties.  Area coaches and the store management, correct?  I really feel like we were nothing but polite and reasonable up until we were denied crayons, and we remained polite and reasonable immediately after that whole exchange.  That seems like an absolutely insane sentence for one adult to write to another.  Do I have a valid point, or am I just super way out of line here?

I would just drop the entire issue and move on, but Bob Evans is one of the few places that I can safely get a meal with my shellfish allergy, I can comfortably order anything on the menu (outside of the seasonal Lent-deathfish), it’s very close by, and I feel like we really get great value for a dollar when we dine at your establishment.

Last time you sent out some gift certificates.  Please save them this time.  I don’t want free food, I just want a stress-free dining experience.  If you must send gift certificates, can you direct them to a Pittsburgh charity that can give them to people who do perhaps need a free meal?  Thankfully I can put food on the table for my family while many others struggle to do so.  We need to get our butts out on a kids-eat-free promotional night if we want a free meal.

I realize that in the grand scheme of things, my complaints are trivial.  I realize that some would enjoy any meal regardless of the way in which it was delivered.  What if though, this had been that meal for someone?  What if this was one night out that they looked forward to and it was met with the kind of service that we regularly receive from one apparently disgruntled waitress?  Is this how Bob Evans wants to be perceived?

I plan to blog this adventure also.  I do less of that these days, but this seemed to be appropriately entertaining.  Of course, the names will be omitted or changed.

I also look forward to your response and insight.  Thank you once again for your time and assistance!

Just crayons?

-Eric

https://aixelsyd13.wordpress.com

me@my.emailaddre.ss

I can’t wait for a response.  Sadly, I see from the Yahoo! mailer daemon that Nate is no longer with Bob Evans.  I think I knew he outgrew them a while back.  I may try to ping it out to a few more people.  I have contacted others at Bob Evans in the past, during my pre-Wordpress days.  I even had someone send me a “safe” list of where things were cooked and what would be OK for me to eat while they had shellfish on the menu.  Overall they have stellar corporate customer service, but we just have this continual issue with a crazy server who reminds me of the mailman in the movie Funny Farm.

Bob Evans - Tuesday Night is Family Night

Tuesday Night is Family Night

I’ll eventually get back to blogging. Really.


I’ll eventually get back to blogging.  Really.

This has been going on:

But, I want to talk about this…

…and another sort-of fuel-related possible scam that I was involved in earlier this week.

Having fun embedding posts from FB & Twitter, too:

So, I haven’t blogged in a while…


I’ve been working mad OT, and this has happened…

I hope to get back to blogging my usual insanity as the need arises or as things calm down!

It’s a girl!


Well, that’s what they told us.  Words can’t express how beautiful this is to me.  Seeing that little heart beat today made it all hit me.

I’m sure I’ll post more funny goofy silliness about having a daughter eventually, but right now I’m just so happy and I wanted to share.  I can’t wait to meet her!

Also, the feet on the printout were adorable, but I could be biased:

Feet!

Feet!

So, we got our 1st baby “pictures”…


We went for an ultrasound yesterday, and got the 1st photos of the baby.  They all look like a little peanut.  The X-ray tech said “yolk sac” about 37 times.  I don’t want any eggs for a while.  (Yes, I know it’s something wholly & entirely different for those of you that can’t read humor.)

Seeing that little flashing heartbeat is nothing short of astounding.  I can’t wait to meet this tiny little person!

This slideshow requires JavaScript.

I set up an email address like in that “Dear Sophie” Google commercial:

I think it will be fun!

So, I’m gonna be a dad.


 

So, I’m gonna be a dad.  It’s crazy.  I’m the guy that plays in a punk band that sings songs about poop, gets his truck stuck in the mud, buys crazy guitars, and has Batman & Star Wars obsessions.  I barely have my own life together, and now my wife & I are going to be responsible for another one?  As crazy as it is, I think we’re ready.  It’s exciting.  We’ve been OK with the thought of having a kid for a while, it just never happened.  We’re glad it’s finally happening.  Some time in May, we should have a little boy or girl.  We go on Saturday for an ultrasound to get an exact date.

image

Someday, someone is going to call me “Dad” and my wife “Mom”.  The idea of it all is just incredible.  I’m sure I’ll be blogging about it all along the way.  Before I start, any fatherly or parenting advice?  Please leave some below!  (Not on Facebook to Twitter!)

 

Onlywatchthebandwithaguy(orgirl)thatIknowinit-itis


This ties in with an earlier blog post.  I’m just trying to figure out how to reach people.  When people who have never heard of us catch us play, we generally have people coming up to say they dig it. It’s a good feeling.  I’d like it to happen more often because I think the band is doing a fun thing, and I’d like more people to share in the fun.

Getting people to come out in the first place is one struggle.  Getting yourself in front of an audience that’s already there is another struggle.  Getting people to watch you once they’re there seems to be an entirely different struggle.

We'd like to thank Bobby for coming out tonight!

Has this ever happened to you? Yes, it has.

Lately I’ve seen a trend of bands telling people saying “hey we’re 1st, come early” or “hey we’re last, come late” then their fans show up for just them & don’t bother to check anyone else out.   I generally tell people to come for the whole show & check out the other bands.  We try to book shows with bands we dig, just for this reason.

Spider-\m/an

Spider-Man :: This has nothing to do with anything other than the fact that I found it hilarious.

I hate to come of as a whiner, and I know I will to some readers.  I’m just trying to express my frustrations, and this blog is a forum for just that.  In fact, it’s my forum for just that.  I’m trying to work it out for myself & to possibly get some insight from other local (and some not so local) musicians.

In fact, I think I have ranted about this very topic online before, maybe just a similar one… but I can’t seem to find it anywhere.

I also don’t want to dismiss the people that come see us at just about every show.  Your presence is incredibly important to us, and we value it.  We just want some more people there to watch with you, and we don’t want things to get stale where you’re seeing the same show over & over.  Even if you’ve only caught us once, or if you’ve bought a T-shirt, or told us you liked a video online… you are awesome and we truly appreciate your support & attendance.

I recently saw the worst case ever of this crazy only-watch-the-band-with-a-guy-I-know-in-it thing going on.  We played a show where people watched the band they came to see, then just absolutely bailed.  Not even the bands stuck around to check out the other acts, one of which was a touring act & the reason we were all playing the show.  It’s disrespectful.  I get that stuff comes up, & sometimes you need to go.  It happens.  Sometimes there’s burnout.  Sometimes there’s arrogance.  Sometimes there are good reasons.  Sometimes you’re just being ignorant.

I know personally that a bunch of people from my wife’s family came out to a show at a bar once where my wife & I absolutely love the wings.  We had told everyone how cool the place was, they all decided to come to the ‘Burgh to eat some legendary wings & watch my band play… killing 2 birds with one stone.  They sat through one band that everyone liked, then through a 2nd band that was just absolutely awful… one member was so drunk and/or high that he would strum the guitar and look down at it dazed for a minute or so while apparently hearing stuff that none of the rest of us could.  This was all endured just to see us play.  The place was packed all night, the bands & their fans watched each other, and everyone had a good time.

Not to judge a book by its cover, but I all kinds of judged books by their covers the other night and I hit the nail on the proverbial head.  A quick scan of the room revealed some crazy demographics.  More specifically a bunch of old people trying to look cool and standing on tippy-toes watching their kid play with no general comprehension of what was going on up on the stage or around them.  If I’m calling them old, you know they were old.  We knew these were parents, aunts, uncles, and neighbors… and they were going to split as soon as their kid’s bands was done.  Boy, did they ever.  If it was a cartoon, there would have been a cloud of dust & a cartoon noise.  Whoop!

It must be happening everywhere because the touring band had it written into their contract that they weren’t to be slated to play last on any of their shows.  You can’t blame them.  You tour to build support for your album, and if no one sees you play, no one’s going to buy your album or you merch or come see you the next time you roll through town.  We took the cleanup/closer spot because none of the other bands would.

Do you know what it's like to be on the bill and to play for fifteen minutes and the only people there to see you are the other bands and their girlfriends? Don't talk to ME about Rock n' Roll!  I'm out there in the clubs and on the streets and I'm living it!  I AM ROCK N' ROLL!

Do you know what it's like to be on the bill and to play for fifteen minutes and the only people there to see you are the other bands and their girlfriends? Don't talk to me about Rock n' Roll! I'm out there in the clubs and on the streets and I'm living it! I AM ROCK N' ROLL!

We didn’t help their cause because we apparently weren’t a draw either.  We watched the touring band, & they watched us.  The handful of people that came to see us were there for all of the sets that night… and the show started an hour or so later than it was supposed to.  It was awesome that the touring band actually stuck around to see us play.  I’m sure on the road they’ve seen crappy band upon crappy band night after night… but it was an unparalleled show of respect for us, and assured us that the sound guy & doorman had to stick around until we were done.  Ha ha.

My boyfriend's lame-ass band... live at the Radisson

Playing their new hit, ''Girl Girl Girl''!

Well, there were more people there to watch us… since it was a rare all-ages gig for us, we had an under-ager and her mom eager to see us… we were told we’d be rocking about 8:00pm.  We eventually went on much much later, way past the under-ager’s bed time.  So, two people who bought tickets & came out expressly to see us had to leave early and were unable to see us because of all the ridiculousness and shuffling.  Then the dozens of people who came out to see the other bands watched them then left.  Immediately.

The Sitter

Try as he might, Jeremy could just not meditate in front of a stereo. Live music is the only way to go.

It would be nice to say that whoever sold the most tickets had to go last… but then again, they did sell a lot of tickets, so that has a certain amount of pull as far as when you want to go on.

I didn’t hear any of the opening bands even mention the touring band… the headlining band that (again) we were supposed to be there in support of.

Before you say that my band sucks (you’re certainly entitled to your opinion), I’ll say that no one who left early would know, because they didn’t even give us a chance.  I’d rather clear the room myself than have it cleared for me.  How do you expose people to your live show, if the people in the place don’t even stick around for one song?

So, what are you thankful for?


OK, I do a lot of goofy stuff here on the blog.  I tend to rant about things, as this forum lends itself easily to that.  Hopefully those of you that know me IRL know I’m not always a grumbly curmudgeon.  I use ranting as humor, not as a way of life.

Tonight as this posts, we’ll be cleaning up the clutter, we’ve already chopped the bread for stuffing, and we’re probably prepping the turkey… but let’s not forget what’s important this time of year; It’s a great time to take stock of things, and be thankful for all that we have.  You can thank a higher power, karma, yourself, or other people in your life who have helped or influenced you.  When I think about it, I have a lot of things to be thankful for.  As you get ready for the holiday crunch, anticipated gatherings, getting the place clean or packing the car for a road trip… think about what you’re thankful for.  Pardon my foray into the mushy.

A wife that puts up with my shenanigans.  We can be goofy together, and it makes life fun.  We have different points of view on pretty much everything, so we’re always (OK, most of the time) looking at things from more than one perspective.  She supports my Batman and Star Wars obsessions, and I hate to say I’ve learned to like Glee.  That’s how we roll.

A big family.  I’m an only child, but I’m always surrounded by & get along well with my extended family… now extended to my wife’s family since they’re all also close-knit.  I’m thankful that things like Facebook exist to keep us all in contact.  I’m not a phone person, but I can do FB to keep tabs on the fam.  I’m thankful that when we get together at Grandma’s this year, we’ll be throwing dinner rolls across the dining room at each other, and discussing wildly inappropriate things at the dinner table.

A band that is pretty ridiculous.  It’s cool to have a band that’s relaxed, and seems to get things done.  I have fun playing, and I hope people have fun listening and watching.  For me, it’s a creative outlet that can’t be matched.  To have the opportunity to write stuff, gig out, and now to get an “actual” album pressed & produced is a big deal to me.  When I say relaxed, I don’t meant to convey that a lot of effort doesn’t go into what we do… it’s just that we don’t stress about it.  It’s difficult to find a group of people on compatible levels of taste, work ethic, stage presence, talent, and most of all personality.  I think we have this one right.

Friends for the long-haul.  I know a lot of cool people.  I’ve met them through camp, church, rocking out with various bands, jobs, and all even these things that we used to call “message boards” back in the 1900’s.  There are friends I see often, some I see less so, but I think we’re all solid on where we stand, no matter the time interval that passes between hanging out & catching up.  You know who you are.

That’s just a few of the plethora of things I have to be thankful for… without even getting into material possessions, and resisting the urge to be a smart-ass.

Maybe I’ll add some more in the comments or another blog later.

What are you thankful for?  (Real sentiments and smart-assedness encouraged.)

And now, the stuffing…

And now, the stuffing…