Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

So, we have a response from Subway!


And the plot thickens…

On Nov 13, 2009, at 4:31 PM, “ERiC AiXeLsyD” <world.and.lunar.domination> wrote:

Hello Mr. Bridenbaker,

I had recently submitted some concerns via webform to your team at Subway, and it’s been over two weeks since I’ve has a response to my last message that asked for details regarding my experiences with Subway.

Since I hadn’t heard from you (or anyone at Subway) this past week, I decided to re-send my original message, and to ask if it’s been passed on to the appropriate parties?

Please find my original message at the bottom, the initial response from Subway, and my unanswered reply below.

I hope this can be directed to the correct person (or persons) for comment. Thank you for your time, I look forward to hearing your thoughts!

 

Sincerely,
-Eric

…and attached my previous message.  Heh.

So, I (finally) got a response…

Forwarded message
From: Bridenbaker, Mack <m.bridenbaker@sfaft.org>
Date: Fri, Nov 13, 2009 at 6:27 PM
Subject: Re: Subway [Customer ID: 1918316]
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Cc: Paula Gomez <gomez_p@subway.com>, Kevin Kane <kane_k@subway.com>

Eric,
Paula Gomez from Subway Customer Care will be able to help you with your concerns.

Thanks.

Sent from my iPhone

Mack Bridenbaker

Mr. Bridenbaker is the Subway Spokesperson mentioned in the recent artticle about the $5 footlong.  Google FTW.

I guess there’s more to come!

I also submitted the comments from my new friends at Quiznos to Ms. Seely for her review, to see if that will solicit a response.