Tag Archives: PA

At my signal, unleash a $3 VHS cassette.


So, browsing one of the local flea-market/yard-sale type groups on Facebook, I discovered this post…

Gladiator on VHS for sale. Only $3.00 American!

Gladiator on VHS for sale. Only $3.00 American!

As you can imagine because I’m blogging about it, many questions came to mind.  It’s hard to even know where to begin.

We’ll start with the obvious.  Who would pay $3 for a VHS cassette of any movie, let alone this movie?  I mean Gladiator was a good film… but here is a shortlist of better values available online…

This is just for physical media.  I didn’t even look into streaming.  I get that not everyone is set up to stream and that some people (myself included) like to put their hands on physical tangible media.

Who has a working VCR?  OK.  I do, but I’m odd.  It’s a VCR/DVD-recorder, and someday I will transfer all of my VHS tapes to DVD (which is already a dead format).  Who is still watching video tapes?  I mean, watching the old 4:3 aspect ratio drives me nuts these days.

The other side of this… who goes through their stuff, decides they can part with this, and assigns a $3 value to it?  I mean, I could see if this was a collector’s item.  I have Star Wars on VHS and I’ll probably have it forever, but The Gladiator?   Sure, it was a good movie… but not that good. Why were they even still making video tapes in the year 2000?

What do you need that badly that costs $3?  This wouldn’t be worth the gas money or the bus fair to meet someone to make the sale.

I have been strapped for cash, but never would think to list what essentially amounts to garbage for a negligible value on a Facebook flea market group.  If this sells, I really have a lot of stuff that I need to be listing for under $5 amounts.

Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

All we wanted were some crayons.


So, this past Saturday night we had an interesting experience at the local Bob Evans.  I have blogged about one of our experiences with an angry server there before, but haven’t touched upon the 3 or 4 other times that “the kitchen held up the order” while she talked to other customers at great length about slot machines at the Meadows, or the time that she rolled her eyes at me while the wife and I were discussing the seasonal shrimp on the menu in regards to where it was cooked and my allergy.  This time we were most likely doubly annoying as we had two small children with us.  The saga begins…

From: Eric Carroll <me@my.email.addre.ss>
To: Leann D. Purdy, Nathaniel A. Riggs, BE-mail

Hello Leann and Nate,

I hope this message finds you well, and that you’re both still with the Bob Evans team!  You may remember that I had contacted you in the past about the #jelly3x rule and a bad experience at the Bob Evans in Bridgeville Pennsylvania, and blogged about that alongside your enthusiastic response, and even more thorough follow-up.

We have since had a few other experiences with that waitress, including one where she rolled her eyes at me and said “well, you don’t have to order it” when I was discussing the shrimp stir-fry available seasonally.  Clearly, she has absolutely no grasp of cross-contamination.  The running theme with her seems to be that the kitchen is always late & to blame with any service issues.

Being that we have generally excellent food & service at the Bridgeville location, and it’s now even closer to home since we have moved to Bridgeville, we have gone in to dine and simply requested with the host or hostess to not be seated in her section.

Sadly this weekend, we didn’t spot her upon our arrival and did not inform the hostess of our preference.  We were quickly welcomed by the hostess, seated in her section and decided to go with it as it had been a while since we had Maleficent as our server.

Nowadays, we have a 2½ year old and a 7 month old in tow.  Bob Evans is a great place to get a full meal for a family without breaking the bank, yet another notch in the proverbial “pro’s” column.  (I mean, have you spent the same amount of money at Panera or Steak n’ Shake? It’s not even half of the food.  Maybe local heroes Eat’n Park can almost compete.)

Maleficent quickly came to the table and took our drink orders.  Our eldest ordered apple juice, I asked for an iced tea, and the wife went for water.  Our drinks were brought quickly and our waitress shot a nasty look to the table beside us as the hostess sat another family with 3 older children as she set our drinks down.  She came back a bit later to take our food order and my wife politely asked for straws which we didn’t get with our drinks and some crayons that weren’t included with our kid’s meal place-mat menu.

Maleficent Immediately huffed as she slammed down the straws and remarked that she didn’t have time to get crayons because she just had two other tables seated in her section.  We were only wanting crayons because it had taken her a while to come back and take our food order, well before anyone else had been seated in our section.

I forget exactly what the exchange was that followed.  I know my wife had mentioned that we had had several problems in the past with her service. I was pretty much shocked into jaw-agape silence at that point.  My wife ended with standing up to go speak to the manager, and Maleficent yelled (yes, yelled) “Lincoln, take tables 54 and 56!” or something to that effect.

After my wife came back from a conversation with the manager, one of the aforementioned customers beside us said “Wow. I can’t believe she told you no on the crayons.”  We gave the super-condensed version of our history with Maleficent as they continued in their wide-eyed disbelief.

Maleficent continued to serve that family, but we and another nearby table had been reassigned to a young man named Lincoln (Linkin?), on either Maleficent or the manager’s authority.  I wasn’t present for my wife’s conversation with the manager, but it was apparently full of knowing nods and angry head-shakes as she regaled the manager with tales of our past adventures with Maleficent.  I do know that my wife apparently characterized me as a madman about to lose all patience to bolster her point.  Perhaps that’s why the manager never came to the table to offer either an apology or an explanation.

Now, reading back on this, the story so far does sound like we are being absolutely ridiculous over the exclusion of two crayons for the amusement of our child who’s behavior, rearing, and amusement are wholly our responsibility.  Do you also see how the past history and an apparently poor attitude towards customers and a potential tip factor into this moment?  It must have been some serious shenanigans in order for the next table to notice.

The lesson I have learned is that we will keep crayons and a coloring book in our family vehicle for just such a purpose.  It is not Bob Evans’ responsibility to develop my child’s creativity and fine motor skills, nor to provide a means to pacifying the insatiable need for constant activity or the lack of patience to wait for a delicious prepared meal.  Despite evidence to the contrary, we were indeed prepared parents with our own plastic mess-prevention and environment-sterilizing place-mat for our son.  He can’t color yet, but he can shovel tiny bits of food into his mouth at a rate destined to require another kid’s meal sooner rather than later.

This leads us to Lincoln (Linkin?). Lincoln was certainly on top of his game after being saddled with two more tables in addition to his already presumably busy/full section.  He came through and delighted our daughter with a two-pack of pink and purple crayons. Lincoln took our order with a smile, brought the food out quickly with no conspiratorial kitchen issues, and was just all-around pleasant.  We even had to ask for a replacement fork as we had somehow lost one.  It was brought out amid a flurry of what I presume to be normal Saturday restaurant activity with no hesitation, and rather quickly.  We even got jelly on one request.

After our meal, we thanked him for being such an incredible server, and I remarked that I was glad he was so understanding because I was nervous about being labeled as some sort of problem after requesting a new server.  He indicated that it was not a surprise, happens regularly, and that he didn’t come to us with any preconceived notions.  He also added that people inexplicably (my words, not his) come in and request to be seated in Maleficent’s section and Maleficent’s section only.

We will request Lincoln’s section in the future, and barring that option we’ll just request not be seated in Maleficent’s section.  I can play that game.  We cleaned up as best we could from our inevitable child-induced mess, left close to a 50% tip, and found the errant fork before we left.  The table directly beside us (I assume the other table taken by Lincoln at the same time we were handed over) also rather audibly and publicly thanked Lincoln for being such a great server.  I’m not sure if they also had issues that we weren’t aware of?  I told the cashier how happy we were with our service upon checkout.

I don’t want to pick on a server.  I do want to illustrate the contrast between what I see as poor service as it relates to incredible service and how it didn’t seem to be any more difficult than you make it.  I do hope Lincoln is rewarded for a job well done and his overall attitude.  I’m sure it reflects in his work effort and in his gratuities.  I would hope that you can again pass this email along to all of the appropriate parties.  Area coaches and the store management, correct?  I really feel like we were nothing but polite and reasonable up until we were denied crayons, and we remained polite and reasonable immediately after that whole exchange.  That seems like an absolutely insane sentence for one adult to write to another.  Do I have a valid point, or am I just super way out of line here?

I would just drop the entire issue and move on, but Bob Evans is one of the few places that I can safely get a meal with my shellfish allergy, I can comfortably order anything on the menu (outside of the seasonal Lent-deathfish), it’s very close by, and I feel like we really get great value for a dollar when we dine at your establishment.

Last time you sent out some gift certificates.  Please save them this time.  I don’t want free food, I just want a stress-free dining experience.  If you must send gift certificates, can you direct them to a Pittsburgh charity that can give them to people who do perhaps need a free meal?  Thankfully I can put food on the table for my family while many others struggle to do so.  We need to get our butts out on a kids-eat-free promotional night if we want a free meal.

I realize that in the grand scheme of things, my complaints are trivial.  I realize that some would enjoy any meal regardless of the way in which it was delivered.  What if though, this had been that meal for someone?  What if this was one night out that they looked forward to and it was met with the kind of service that we regularly receive from one apparently disgruntled waitress?  Is this how Bob Evans wants to be perceived?

I plan to blog this adventure also.  I do less of that these days, but this seemed to be appropriately entertaining.  Of course, the names will be omitted or changed.

I also look forward to your response and insight.  Thank you once again for your time and assistance!

Just crayons?

-Eric

https://aixelsyd13.wordpress.com

me@my.emailaddre.ss

I can’t wait for a response.  Sadly, I see from the Yahoo! mailer daemon that Nate is no longer with Bob Evans.  I think I knew he outgrew them a while back.  I may try to ping it out to a few more people.  I have contacted others at Bob Evans in the past, during my pre-Wordpress days.  I even had someone send me a “safe” list of where things were cooked and what would be OK for me to eat while they had shellfish on the menu.  Overall they have stellar corporate customer service, but we just have this continual issue with a crazy server who reminds me of the mailman in the movie Funny Farm.

Bob Evans - Tuesday Night is Family Night

Tuesday Night is Family Night

When I tip, you tip, we tip. [#Tipping?]


So, I’ve written about tipping at length before.  I won’t get into all of it again, but I have heard the subject come up lately, and I just want to know where I fall.  This is all about discussion.  I want feedback.  How do you tip?  Some questions I’d like answered…

  • Do you tip 20% when out to eat, or are you still at the 80s 15% standard?  (Please don’t say it’s 10%.)
  • Do you round to the nearest dollar or leave exact change?
  • If you only get a slice of pie and a cup of coffee (or less), do you throw percentage out the window and go for a minimum amount?
  • Is it cool to leave the tip on a receipt if paying with a credit card, or does the waiter/waitress think you stiffed them?
  • Do you tip if there’s an automatic 18% gratuity for a large party?
  • Do you tip better (or worse) based on service, or should it be automatic?
  • How much do you tip a pizza guy/girl?
  • Does the pizza tip change if you have more than pizza or a ridiculously large order?
  • Do you adjust tipping a delivery person in inclement weather, on or near a holiday, or on a day like thanksgiving or New Year’s Day when everyone else is ordering out?
  • Is your delivery tipping based on a percentage of the total, or on a flat per-trip fee?
  • Is it cool to leave the tip on a receipt if paying with a credit card, or does the delivery driver think you stiffed them?
  • Do you tip on take-out when you pick it up?
  • Do you tip at Starbucks or a mom n’ pop coffee place?  Is there a difference?
  • If so, is it change, or paper?
  • Do you tip per beer/drink at the bar, or per round?
  • How much do you tip for a $15 or $18 men’s haircut?  How much more for a beard trim or a shave?
  • Who else do you tip that may not be so obvious?  The garbage man?  The mailman?

I try to tip well as with my food allergy I have a small circle of places where we dine out or get delivery with a high level of comfort.  I want to make sure I’m in the right place.

Please, discuss!

As a reminder, you can comment here without a WordPress account if you’re already logged into Facebook or Twitter, just go to town!
Moo.

Moo.

💵 💸 💳 💰

Decoding the car horn honk. (So, can you help this PA n00b out?) #beep ⚠


Recently, I was contacted by a non-native PA resident as a sort of last ditch effort in providing an answer behind the reason to the local-ish custom of horn honking.  I believe a Google led to my blog on horn honking traffic trolls (or maybe one of many road rage posts).  As much as I’d like to proclaim myself an authority on all things ridiculous in Southwestern & Central PA, I must confess that I’d only be guessing here.  So, I’d like to ask you to help this southern transplant understand the ways of us nothern-ish-ers here in Pennsyltucky.

Here’s the email:

Name: Victoria

Email: XXXX####@gmail.com

Website: http://victoriasviewpoint.wordpress.com

Message / Comment:

Hi,

I really hope you can help me, and answer my question before I either lose my mind, or go running out into the street to flag down a driver and ask him/her.

A bit of background: I moved to Central PA 5 years ago from Memphis, TN.  It’s a very long and stupid story but, suffice to say, I am stuck in Hollidaysburg for now.  It’s not a bad little town.  And, compared to Memphis, it’s safety personified.

Anyway, I have noticed over the years that people honk their horns here.  A lot.  And not (seemingly) to acknowledge a friend they see on the street, as I have noticed this happen when there is NO one on the street (my street, in particular).

It always bugged me, and no one seemed to know why people do this (or it’s a stupid reason and they are ashamed to tell me), but today I really got in a snit.

From around 2:30 this afternoon for a good 5 minutes, people were honking their horns.  A lot of people, honking a lot of horns.  It annoyed me.

I looked on the internet, which is where I found your blog about horn-honking, and since you are in Pittsburgh, I thought you might be able to explain to me what in hell is with all this honking!  I didn’t see anything on the internet that it’s, say, “Hollidaysburg Annual Honk-Your-Horn Day” at 2:30 PM or anything.

It’s snowing a bit, the first time this season.  Is this some kind of weird weather ritual I never noticed until today?  “Honk if you like snow”?

To me, it just seemed like an exaggerated example of something I hear on an all-too-often basis.  And it’s, as we say in Memphis, getting on my last nerve!

Do you know what’s going on with this behavior??

Thank you in advance,
Victoria

How’d you find my blog?: searching for “Pennsylvania horn honking”

Time: November 13, 2014 at 2:50 pm
IP Address: ##.###.###.#
Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by a verified WordPress.com user.

And here are my thoughts:

Other than that, I’m stuck.  What say you, people of Pennsylvania?  Please comment below.  Victoria and I would appreciate it!

DON'T HONK | $350 PENALTY 🚌🚍🚙🚘🚗🚕🚖🚛🚚🚓🚔🚒🚑🚐

Chick-fil-A-Go-Go! 🎸🎤🎧🎵🎶


OK, so it’s been a while since I’ve been productively making music & actively writing songs.  Apparently the bug never goes away.  I have been thinking about doing punk rock-ish kids songs for a while.  (The Sablowskis beat me to it!)

Yeah, there is the AiXeLsyD reunion gig coming up… whenever that is, and it doesn’t seem like Ernie and the Berts was all that long ago.

I saw a contest online last week and it sparked me to get my ass quickly in gear. Music Go Round in Monroeville is holding a guitar giveaway, and I have been mentally drooling all over Eastwood Guitars online for quite some time. The Side Jack is pretty awesome!

It would be really cool if you could help me win this axe by clicking “like” on this post: https://www.facebook.com/video.php?v=698216686929723&permPage=1

It may help to follow or like the Music Go Round Monroeville, PA Facebook page too.  It has to be on that post on their page, no “likes” here or on my link(s) to it on my Facebook profile count.  Voting is only open this week, they pick a winner on the 27th!

As far as the song goes, I threw it together in under an hour with a downloaded app for the tablet, using crappy headphones, the built-in mic on the tablet, and my acoustic guitar down in the basement.  I think it shows.  But, I still think it’s a hooky tune with some potential.  I may have to recruit a few of the usual suspects or even some unusual ones to help me complete the process.

Molly is absolutely terrified of the Chick-fil-A cow.  My guess is that other kids are too. Seems like we can find a whole lot more to relate to with some feet-tapping tunes!

Chick-fil-A-Go-Go

Chick-fil-A-Go-Go

NOT a fan of the cow.

A post shared by Eric Carroll (@aixelsyd13) on

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵 | #FoodAllergy Walk #Pittsburgh


📣 So, I have 1,103 “friends” on Facebook, and 985 “followers” on Twitter. If everyone gave just $1 to the FARE 🚶walk for Food Allergies in Pittsburgh this year on Sept. 14th, I’d have $2088 donated. If you all gave $5, that would be $10,440. (OK, if you follow me on both social media platforms, you’d technically have to donate double.)

Please consider taking a few minutes to follow the URL, and donating a buck or two so we can raise #FoodAllergy awareness, and work towards a cure for Molly’s egg allergy and my shellfish/crustacean/mollusk/deathfish allergy. Our goal as a family is a measly $300 and we have $100 so far. I would be so grateful and proud if we could surpass that goal. Thank you for listening (reading), thank you for considering, & thank you in advance for any donations.

[Also: This involves no video-ing, no wasted water, and no whining about how not-helpful a viral campaign is even though it clearly worked. Good job #ALS people!]

http://www.foodallergywalk.org/pittsburgh2014/carrollfamily

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵

Thanks to @RowdyBBQ for the box in the mail today! #BBQ


If you know me, you know I dig BBQ.  You also probably know that Rowdy BBQ is one of my favorite BBQ joints, if not the favorite.  Different moods & days for different BBQ, right?  I could eat from Rowdy BBQ every day.  Health be damned!

This all started last week when I Instagrammed/Tweeted this:

And I got a reply:

Like I said, the pulled pork was absolutely delicious.  But, I’m not gonna turn down free brisket twice.  What am I, crazy?  So, I emailed them.

Today, the mailman left a nifty surprise on our porch:

Rowdy BBQ - Gift Certificate & BBQ Sauce

Rowdy BBQ – Gift Certificate & BBQ Sauce

Rowdy BBQ - Box in the mail!

Rowdy BBQ – Box in the mail!

Rowdy BBQ - Goodies!

Rowdy BBQ – Goodies!

Rowdy BBQ - Business Card

Rowdy BBQ – Business Card

Thanks to “Rowdy the Rooster” & Steve for taking the time to go way beyond simple customer satisfaction!

Speaking of Rowdy…  I hope he’s only temporarily headless?  I noticed that the famous (infamous?) sign only had hands when I was there.

If you’ve never had the BBQ here, I recommend everything.  Ha ha.  Generally I go with the sampler so I get ribs & chicken or a brisket if I have a somewhat slightly smaller appetite.  The Big Pig is also incredible, pulled pork & cheese sauce on a giant bun.  I also like the pierogies.  Mmm.  I’m going to have to use this gift certificate pretty damn soon.

I look forward to using this sauce at home.  Lately I’ve been using the Yuengling Black & Tan Honey Barbecue sauce, but this will be all kinds of delicious.  I can say though that it can’t be nearly the same as when they cook it.

Thanks again, Rowdy BBQ!

So, they call it a Babymoon…


Apparently the newest annoying word for some time away is Babymoon.  It’s better than Daycation or Staycation, but still annoying.  The word is annoying, but the actual time away isn’t.  With the impending arrival getting closer and closer, many online pregnancy-related websites & email lists suggest taking a babymoon.  This goes especially for first time parents, as a nice little last fling before all of your apparent freedoms disappear.

We decided a while ago that a nice little getaway to a cabin would be the way to go.  We have been tent camping at Forest Ridge Cabins and Campgrounds before, but had never tried out the cabins.  They always looked quite inviting.  The campground itself is always clean, and the owners are quite hospitable.  The prices are competitive with other places that we checked out online, and really quite affordable.  Important for the babymoon aspect, it’s not that far away.  Cabins are our thing now I guess… since we honeymooned in one in Gatlinburg, TN.  It all just seemed to make sense.

We booked the date a while ago, assuming that since it was spring we’d have a nice warm weekend.  It was a nice weekend, but there was about 5 inches of snow on the ground, and the temperature never got much above freezing.

We stayed in the Allegheny cabin, and it was warm & cozy inside.  We brought along some DVD‘s, cooked some s’mores (with peanut butter cups) around the campfire, and just had a nice relaxing weekend.  The kitchen was stocked with all kinds of cookware and utensils, we made a nice steak dinner on Saturday.  I also made a friend in Oliver, one of the campground cats.  He strolled up as I was waiting for the last log to burn out on the campfire, then followed me up on the porch to hang out a but on top of the hot tub cover.  He liked to look in the window at us, then look away when he saw that we were looking at him.

I think we’ve decided that Forest Ridge is “our place” as far as camping when we’re not going camping at Living Waters.

Check out Forest Ridge on Facebook, Twitter, & Yelp, and check out some of our photos…

Magic Shell, Magic Poop?


I bought some Magic Shell a while ago, and I thought I’d have some fun with Smucker’s.  It really did have a bad aftertaste, but I decided to take the goofy up a notch.

I submitted the following to their webform:

Hello Friends,

I’d like to start out by saying I’m a big fan of your jellies. Of course I like grape, and we use the apricot preserves in a barbecue recipe. Mixed fruit jelly is my favorite by far. I’m always quite pleased when a restaurant has it in those little packets, and we usually buy 2 jars at a time for home. Why don’t they come in the big jars? That’s a question for another time though. I’m also a fan of your hot fudge topping. It’s the only brand we buy. You guys have it right.

This brings us around to why I am writing… This past weekend, I picked up some Chocolate Fudge Magic Shell at Walmart, because the shelf near the ice cream was void of your hot fudge topping & Hershey’s syrup. I remember having magic shell as a kid, but I’m unsure of the brand. I think I’ve even had the dipped cones at Dairy Queen too.

I didn’t get around to enjoying the Magic Shell until last night when I poured it over some Edy’s Slow Churned Cookie Dough ice cream. I’m not embarrassed to tell you that I was easily amazed at how the shell froze in a few seconds. I have to say it was also quite delicious and a good combination… except the after taste. It came on slowly, but it tasted like what I imagine licking cigarette ashes would taste like after you had just chewed an aspirin and left it on your tongue. It was odd, but I figured it may have perhaps been some artificial sweetener. I didn’t think much else of it.

Excuse me for being frank, but this morning, I had some constipation issues. My wife would attest that I am generally quite regular… or she may even say I heed nature’s call too often. The only thing that I ate out of normal yesterday would be your Magic Shell. I checked the ingredients to see of there was some sort of wax or anything that may be setting up camp in my colon, and I was surprised of the lack of anything sinister. Well, I’m not a fan of coconut, so the oil or even the alkali-processed cocoa may account for the aftertaste that didn’t agree with me. I’m not sure what whole milk solids are… and how they’re different from cheese. Have you guys ever had someone write in with the same problem? Do milk solids or soy lecithin cause blocked bowels? Have you done any research in this area?

I think I may stick with the regular hot fudge topping from now on. Even if there’s no issue with the Magic Shell, it has me kind of spooked.

Obstructed but Optimistic,
-Waldo Lunar

And, I got this boring reply:

From: consumer.relations@jmsmucker.com
Date: Thu, Mar 14, 2013 at 8:26 AM
Subject: Reference Number: 10026410
To: world.and.lunar.domination@gmail.com

March 13, 2013

Mr. Waldo Lunar
1111 Street Rd.
Earth, PA 22222

Dear Mr. Lunar,

Thank you for contacting The J.M. Smucker Company regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers.

In order for us to best assist you, we would like to obtain some additional product information. Please, contact us toll-free by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. This product information will assist us in thoroughly reviewing your inquiry.

BIUB (Best If Used By) date
Production code (Located near the Best If Used By date)
City where purchased
Storage information
Detailed description of the issue

Thank you again for contacting The J.M. Smucker Company. We look forward to speaking with you soon.

Sincerely,
Carla
Consumer Relations Representative

Ref # 10026410

So, I wrote back:

From: world.and.lunar.domination@gmail.com
Date: Mon, Mar 18, 2013 at 8:22 PM
Subject: Re: Reference Number: 10026410
To: consumer.relations@jmsmucker.com

Thanks Carla,

I prefer email to the telephone, hence why I used the online form in the first place. I can, however, provide the information requested:

BIUB (Best If Used By) date: SEP 2014
Production code (Located near the Best If Used By date): 10 0459
City where purchased: Bridgeville, PA
Storage information: On the kitchen counter.
Detailed description of the issue: Well, since I wrote with the issue already, & just received this seemingly standard reply, I’ll again give you my original missive…

[original email]

If you need further details, I’m not sure I’m prepared to share. So, have others emailed or called to complain? I can only assume so if you’re looking at a lot number. Does Magic Shell induce constipation on a regular basis?

Puzzled,
-Waldo Lunar

This came in the mail this weekend:

March 20,2013    Dear Mr. Lunar,  Thank you for contacting The J.M. Smucker Company with your inquiry regarding Smucker's® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers and take very seriously any comments pertaining to product quality.   Since we greatly value your comments and your loyalty, your experience has been brought to the attention of our quality assurance department. We want to assure you that our products are made of the best quality ingredients available and by the most carefully controlled procedures known in the food industry.   We appreciate the time required to share your comments with us and are enclosing coupons that we hope you will use to again try our products.   If you have any additional questions or comments, please contact us by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time.     Sincerely, Carla  Consumer Relations Representative   Ref# 10026410   Enclosure: 2 Smucker's® $4.00 Coupon(s)   THE J.M. SMUCKER COMPANY· STRAWBERRY LANE, ORRVILLE, OHIO 44667-0280 TELEPHONE (330) 682-3000 • FAX (330) 684-3370 • www.smuckers.com

Letter from Smucker’s

Along with some coupons:

I found it quite amusing, but they never did address the constipation.  I won’t be buying any more magic shell with these coupons.  It really did have a horrible aftertaste.  Maybe I’ll buy some hot fudge, or more mixed fruit jelly.

On an unrelated note, I’ve never understood their slogan;  “With a name like Smucker’s, it’s got to be good.”  Are they implying that their name us stupid or sounds unappetizing?  Odd.  I’d be all like “If you don’t like Smucker’s, you’re a sucker.”  …or something.