Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

“You never told me you spoke my language, Doctor Jones.”


So, Mr. Jones writes back!  Apparently, he’s a fan.  Ha ha ha.

Writes back to what, you ask?  Well, a response to an email about the Toasty Torpedo ads… which stemmed from earlier emails about Subway’s lack of customer respect.

from Jones, Tony <tjones2@quiznos.com>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Tue, Nov 17, 2009 at 9:53 PM
subject RE: The Quiznos Toasty TorpedoT ads?

 

Eric,

I enjoy your observations and yes, the Torpedo ads vs. the reality can seem diverse. Of course, with the type of bread that is used in this offering, heavier than most, I have found to be very filling and I speak from experience… I love the tuna torpedo, if properly made, and have a difficult time trying to eat more than one in one sitting. I have tried to order two and ended up about 1 ½ till being way-too-full; The heaviness of the bread, even though it looks like a breadstick, serves to be quite filling; Also, yes, the various forms of our past ads have been quite innovative and sometimes just plain ‘rebellious’. Our image has historically kind of gone down that road… with ‘baby bob’, etc. In fact, we have even had past campaigns of ‘being pioneers’…which is somewhat accurate…. First to toast, first with select breads, and first with gourmet sauces…etc… the Subways, and others competitors of the world, have graciously copied some of these endeavors. Etc…

On a side note though…. You are gifted and creative with the pen… with an edgy insight into ‘areas in need of improvement’ for various businesses; Have you ever thought of getting into an independent consulting capacity… or maybe franchise news journaling? Your giftedness at using humor along with wit, and poking fun at the various misuses, and abuses by brands could end up with a great following; Franchising and branding is such a HUGE industry, I’m sure there would be an equally HUGE following for this kind of venue. Just a thought man,

Have a great week,

Tony

Ah ha! Flattery will get you everywhere, I guess. Consulting? Me? So, people will pay me to do this stuff?  I wonder that the hell franchise news journaling is?  I may have to get to Googling that, or at least asking Mr. Jones where to start.  I still don’t think I can call him “Indiana”, though.

At any rate, I look forward to any comments.  I know you’re out there reading, and I’m getting feedback via Facebook & Twitter… but you can comment here too.  It’s all good, and it helps out my WordPress stats.  Ha ha ha.  You can even get your avatar to show up here if you use Gravatar or (I think) OpenID, or if you’re already logged into your own WordPress account.