You read about the Bob Evans fallout and follow-up, right? In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience. It went well. LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.
From: “Purdy, Leann D”
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans
I wanted to follow up with you to see if you had been back, if not I understand. I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!
I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.
Have a great day!
Jelly Jelly Jelly!
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
And, my response:
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans
Hello LeAnn,Thank you very much for the follow up! We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location. It was a wonderful experience. It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!Asking once for jelly & receiving it struck me as a possible bad omen. Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well. Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere. I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience. I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!Thank you for the gift, and both you & Nate for your time, and sincere follow-up! (Follow-ups? Follows-up?)“Jelly! Jelly! Jelly!” may be a good ad campaign. “Pizza! Pizza!” worked for Little Caesar’s.Thanks again,-Eric
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- Bob Evans Farms Earnings Preview (fool.com)
- Bob Evans Farms Issues Statement Regarding Incident near 3800 South High Street in Columbus (prnewswire.com)
- Bob Evans Farms Shares Popped: What You Need to Know (fool.com)
- Turkey Joes w/ Blue Cheese and Kicked Up Spicy Chili Beans (beatcancer2010.wordpress.com)