Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

All we wanted were some crayons.


So, this past Saturday night we had an interesting experience at the local Bob Evans.  I have blogged about one of our experiences with an angry server there before, but haven’t touched upon the 3 or 4 other times that “the kitchen held up the order” while she talked to other customers at great length about slot machines at the Meadows, or the time that she rolled her eyes at me while the wife and I were discussing the seasonal shrimp on the menu in regards to where it was cooked and my allergy.  This time we were most likely doubly annoying as we had two small children with us.  The saga begins…

From: Eric Carroll <me@my.email.addre.ss>
To: Leann D. Purdy, Nathaniel A. Riggs, BE-mail

Hello Leann and Nate,

I hope this message finds you well, and that you’re both still with the Bob Evans team!  You may remember that I had contacted you in the past about the #jelly3x rule and a bad experience at the Bob Evans in Bridgeville Pennsylvania, and blogged about that alongside your enthusiastic response, and even more thorough follow-up.

We have since had a few other experiences with that waitress, including one where she rolled her eyes at me and said “well, you don’t have to order it” when I was discussing the shrimp stir-fry available seasonally.  Clearly, she has absolutely no grasp of cross-contamination.  The running theme with her seems to be that the kitchen is always late & to blame with any service issues.

Being that we have generally excellent food & service at the Bridgeville location, and it’s now even closer to home since we have moved to Bridgeville, we have gone in to dine and simply requested with the host or hostess to not be seated in her section.

Sadly this weekend, we didn’t spot her upon our arrival and did not inform the hostess of our preference.  We were quickly welcomed by the hostess, seated in her section and decided to go with it as it had been a while since we had Maleficent as our server.

Nowadays, we have a 2½ year old and a 7 month old in tow.  Bob Evans is a great place to get a full meal for a family without breaking the bank, yet another notch in the proverbial “pro’s” column.  (I mean, have you spent the same amount of money at Panera or Steak n’ Shake? It’s not even half of the food.  Maybe local heroes Eat’n Park can almost compete.)

Maleficent quickly came to the table and took our drink orders.  Our eldest ordered apple juice, I asked for an iced tea, and the wife went for water.  Our drinks were brought quickly and our waitress shot a nasty look to the table beside us as the hostess sat another family with 3 older children as she set our drinks down.  She came back a bit later to take our food order and my wife politely asked for straws which we didn’t get with our drinks and some crayons that weren’t included with our kid’s meal place-mat menu.

Maleficent Immediately huffed as she slammed down the straws and remarked that she didn’t have time to get crayons because she just had two other tables seated in her section.  We were only wanting crayons because it had taken her a while to come back and take our food order, well before anyone else had been seated in our section.

I forget exactly what the exchange was that followed.  I know my wife had mentioned that we had had several problems in the past with her service. I was pretty much shocked into jaw-agape silence at that point.  My wife ended with standing up to go speak to the manager, and Maleficent yelled (yes, yelled) “Lincoln, take tables 54 and 56!” or something to that effect.

After my wife came back from a conversation with the manager, one of the aforementioned customers beside us said “Wow. I can’t believe she told you no on the crayons.”  We gave the super-condensed version of our history with Maleficent as they continued in their wide-eyed disbelief.

Maleficent continued to serve that family, but we and another nearby table had been reassigned to a young man named Lincoln (Linkin?), on either Maleficent or the manager’s authority.  I wasn’t present for my wife’s conversation with the manager, but it was apparently full of knowing nods and angry head-shakes as she regaled the manager with tales of our past adventures with Maleficent.  I do know that my wife apparently characterized me as a madman about to lose all patience to bolster her point.  Perhaps that’s why the manager never came to the table to offer either an apology or an explanation.

Now, reading back on this, the story so far does sound like we are being absolutely ridiculous over the exclusion of two crayons for the amusement of our child who’s behavior, rearing, and amusement are wholly our responsibility.  Do you also see how the past history and an apparently poor attitude towards customers and a potential tip factor into this moment?  It must have been some serious shenanigans in order for the next table to notice.

The lesson I have learned is that we will keep crayons and a coloring book in our family vehicle for just such a purpose.  It is not Bob Evans’ responsibility to develop my child’s creativity and fine motor skills, nor to provide a means to pacifying the insatiable need for constant activity or the lack of patience to wait for a delicious prepared meal.  Despite evidence to the contrary, we were indeed prepared parents with our own plastic mess-prevention and environment-sterilizing place-mat for our son.  He can’t color yet, but he can shovel tiny bits of food into his mouth at a rate destined to require another kid’s meal sooner rather than later.

This leads us to Lincoln (Linkin?). Lincoln was certainly on top of his game after being saddled with two more tables in addition to his already presumably busy/full section.  He came through and delighted our daughter with a two-pack of pink and purple crayons. Lincoln took our order with a smile, brought the food out quickly with no conspiratorial kitchen issues, and was just all-around pleasant.  We even had to ask for a replacement fork as we had somehow lost one.  It was brought out amid a flurry of what I presume to be normal Saturday restaurant activity with no hesitation, and rather quickly.  We even got jelly on one request.

After our meal, we thanked him for being such an incredible server, and I remarked that I was glad he was so understanding because I was nervous about being labeled as some sort of problem after requesting a new server.  He indicated that it was not a surprise, happens regularly, and that he didn’t come to us with any preconceived notions.  He also added that people inexplicably (my words, not his) come in and request to be seated in Maleficent’s section and Maleficent’s section only.

We will request Lincoln’s section in the future, and barring that option we’ll just request not be seated in Maleficent’s section.  I can play that game.  We cleaned up as best we could from our inevitable child-induced mess, left close to a 50% tip, and found the errant fork before we left.  The table directly beside us (I assume the other table taken by Lincoln at the same time we were handed over) also rather audibly and publicly thanked Lincoln for being such a great server.  I’m not sure if they also had issues that we weren’t aware of?  I told the cashier how happy we were with our service upon checkout.

I don’t want to pick on a server.  I do want to illustrate the contrast between what I see as poor service as it relates to incredible service and how it didn’t seem to be any more difficult than you make it.  I do hope Lincoln is rewarded for a job well done and his overall attitude.  I’m sure it reflects in his work effort and in his gratuities.  I would hope that you can again pass this email along to all of the appropriate parties.  Area coaches and the store management, correct?  I really feel like we were nothing but polite and reasonable up until we were denied crayons, and we remained polite and reasonable immediately after that whole exchange.  That seems like an absolutely insane sentence for one adult to write to another.  Do I have a valid point, or am I just super way out of line here?

I would just drop the entire issue and move on, but Bob Evans is one of the few places that I can safely get a meal with my shellfish allergy, I can comfortably order anything on the menu (outside of the seasonal Lent-deathfish), it’s very close by, and I feel like we really get great value for a dollar when we dine at your establishment.

Last time you sent out some gift certificates.  Please save them this time.  I don’t want free food, I just want a stress-free dining experience.  If you must send gift certificates, can you direct them to a Pittsburgh charity that can give them to people who do perhaps need a free meal?  Thankfully I can put food on the table for my family while many others struggle to do so.  We need to get our butts out on a kids-eat-free promotional night if we want a free meal.

I realize that in the grand scheme of things, my complaints are trivial.  I realize that some would enjoy any meal regardless of the way in which it was delivered.  What if though, this had been that meal for someone?  What if this was one night out that they looked forward to and it was met with the kind of service that we regularly receive from one apparently disgruntled waitress?  Is this how Bob Evans wants to be perceived?

I plan to blog this adventure also.  I do less of that these days, but this seemed to be appropriately entertaining.  Of course, the names will be omitted or changed.

I also look forward to your response and insight.  Thank you once again for your time and assistance!

Just crayons?

-Eric

https://aixelsyd13.wordpress.com

me@my.emailaddre.ss

I can’t wait for a response.  Sadly, I see from the Yahoo! mailer daemon that Nate is no longer with Bob Evans.  I think I knew he outgrew them a while back.  I may try to ping it out to a few more people.  I have contacted others at Bob Evans in the past, during my pre-Wordpress days.  I even had someone send me a “safe” list of where things were cooked and what would be OK for me to eat while they had shellfish on the menu.  Overall they have stellar corporate customer service, but we just have this continual issue with a crazy server who reminds me of the mailman in the movie Funny Farm.

Bob Evans - Tuesday Night is Family Night

Tuesday Night is Family Night

If it’s too loud, you’re too old!


☢ BOOM! ☢

Phallic-Atomic Wall Art

That’s what I used to think, anyway.  Over the years I’ve come to appreciate things like volume & tone… and dialing in a bit of control to the chaos.  Recently the following open letter/plea to local & touring musicians was posted in a semi-private Facebook group for the bands that rock out at the Fallout Shelter.  I asked permission to re-post, as it seems like a cool discussion starter.  As a dude in a band, I’m always up for talking about such things.  Permission was granted, and so we’ve arrived at:

PLEASE READ – An open letter to the bands in our musical community from Rick at the Fallout Shelter –

July 27, 2011:

The Fallout Shelter in Aliquippa is well into its fourth year of providing local bands in Beaver County with a venue where they can hone their skills, develop a following, and join a sincere and optimistic musical community. We are very proud of that. We also are committed to bringing excellent quality sound and professionalism to the music patrons who attend our shows. And we strive to help the bands that perform become more professional and polished as they gain experience in front of the crowds. With all of that in mind, I feel compelled to write this letter to everyone who has contributed so much to our journey.

Rock music is traditionally expected to be performed at loud volumes. Although we welcome all musical genres at the Shelter, we have tended to present rock, punk and metal acts more regularly. As such, volume frequently reaches levels that would severely damage the sensitive ears of small animals. So, the question becomes, can “loud” be too loud? Despite your inner rock god’s rabid denials, the truth is that, yes, it can be too loud. On more than a few occasions, I have witnessed young rock fans leave the Shelter shaking their heads and declaring that “it is too loud down there!” How can loud be too loud?

The Fallout Shelter ☢

The Fallout Shelter ☢

As an old rock musician and former fine arts major who grew up in the 70’s listening to bands such as Zeppelin and the Who, let me offer my view on the matter: When the individual sounds of the instruments become too loud, they tend to meld together into what can essentially be described as a “mush” of sound emanating from the stage. As the on-stage musician, you no longer are providing the sustenance of musical nectar to the fans, but are instead dumping the digested excrement of the combined sounds upon them. Individual sounds are completely lost and thus, so are individual expression and critical accents of each musician which can significantly enhance the musical presentation. Some of you might argue that certain genres are intended to be presented as musical mush – and I cannot disagree because musical taste is indeed individual. But musical mush is not what we desire to showcase. The occasional unusual act that uses noise or volume for musical or artistic effect is welcome, but we do not wish to bombard our patrons with unnecessary volume. By beginning your performance at maximum volume, you lose nuance and dynamics, which eliminates your flexibility in making your performance so much more powerful. Being able to increase volume for that soaring lead, or for that key phrase, and using those skills, will make you better musicians and more polished performers. Dynamics is a natural emotional expression of the music, and its importance cannot be over-emphasized.

As a young bassist, I recall performing many times and falling into the same bad habit of turning up during performances – or leaning over to place my ear near my speaker so I can hear my bass. The sound was essentially blowing past my legs so I could not hear myself well enough. The temptation to turn up in such a case is inescapable. This problem can be solved by either asking the sound man to increase your instrument volume through the monitors, or by raising the speaker to be closer to your ear level. We provide one amp stand that leans back to direct the amp speaker to the performer for this purpose. We also intend to build crates to keep on stage which all amp speakers must be placed on to raise them up. Hopefully, this will solve some of the volume problems. We also provide a drum shield for those drummers who play very loudly. When our sound man asks you to use it, it is because he is trying to make you all, as a band, sound the best that you can. Please do not refuse to use it. Trust our sound man – he is working in a very small venue with a powerful sound system. If you maintain the volume that he requests, he will make you sound spectacular. Doing a sound check to establish an excellent level, and then turning up, just creates a cascade of each musician turning up, one after another, and destroys the effort that went into doing the sound check. When you turn up, he has to fight the instrument and drum volumes to bring vocals up to be heard and the result is often feedback and “mush” coming from the stage.

Please help us present the best local performances to your fans and experiment with volume for maximum effect, not just maximum levels. We will not continue to book bands at the Shelter who cannot realize that learning to use volume properly is as important as learning to master their instruments. Personally, I feel that such bands are either incapable of learning what it takes to perform meaningfully, or are simply fulfilling some narcissistic rock star fantasy.

Once again, thank you to all of the fine musicians and people who make the Shelter such a special venue. Let’s continue to work together to make it, and our bands, the best that they can be.

Rick

Ernie and one of the Berts

Ernie and one of the Berts...

You can pick up on the frustration in Rick’s message.  I get it.  There’s a good discussion already going if you’re part of the group.  Rick, Randy, & everyone at the Fallout Shelter have always been really cool to us.  The sound guys have been great…  I’m absolutely terrible with names or I’d mention them here.

My focus/attention span has been crazy lately, so I think the best way to organize my thoughts on this is a completely random bulleted list.

  • I used to want a wall of Marshall cabinets…  I don’t anymore.  In a stadium?  Sure!  But, the reality is that I play mostly bars…  Bars that are small, and sometimes too small to host bands but do it anyway.  Lately I have been digging using Erin’s little Fender Hot Rod Deluxe amp or Dave’s killer Egnater Rebel head with my 4×12 Mesa Boogie cabinet.  (My Crate Power Block is oddly “OK” live, but absolutely terrible when being recorded.)  Not only do we have to provide entertainment, but we have to carry our own crap in & out.  An amp that’s a quarter of the size & has twice the balls of most other amps?  It’s a win every time in my book.  Try it out!  (Especially if you’re playing a place downstairs like the Fallout Shelter or upstairs at the Smiling Moose.)
  • Let the sound guy do his job.  The sound guy at any given venue has been hired to make you sound good.  Don’t piss him (or her) off.  Don’t insist on turning your stage volume up until you hear the mix from the monitors, or go sit in the house yourself to hear the mix.  Want to have the most rock n’ roll attitude in the room?  Just play, and don’t give a crap what it sounds like.
  • Suck it up.  Shit happens.  Monitors screech, cut out, blow up, sound like mud, or are entirely non-exsitant at times.  There are still people sitting there waiting for you to play.  Play!  Don’t ask the sound guy to adjust a different level after every song.  Once one or two songs in?  No problem.  All night long?  Just deal with it.
  • Use the drum shield.  I think I’ve only ever played at one place where the drummer sits behind a shield.  They asked, so we did it.  I even put a sign on it that says something like “don’t tap on glass” that I think is still there.  It gives the sound guy further control over the room… and the monitors.  As long as you have a monitor in there for the drummer, it shouldn’t be a huge issue.  It might feel & look weird, but if Dave Grohl can do it, you can do it.
Please don't feed the drummer.

Please don't feed the drummer.

That’s all that comes to mind right now.  I’m sure there will be more.  For their part, it looks like the Fallout Shelter is open to suggestions in improving their monitoring system & the overall sound for the room.  I’d suggest some kind of acoustic wall tiles to keep already loud noises from reverberating, but that’s just me.

I’d like this to start a discussion about sound at smaller venues all around Pittsburgh, & well… everywhere.  In the comments section below, post your thoughts!

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