Recently I received yet another message in my new found pen-pal friendship with Pizza Hut customer service.
I’m not sure where this is going, or if I’ll ever be addressed seriously… but that’s OK. It’s still entertaining.
Here’s what’s happened so far if you need to catch up…
…And, that’s what brings us here. I have no idea if this is another response from their webform, or me using my W(aL)D Twitter account to contact the Pizza Hut and Yum! Brands Twitter accounts to try and get some answers.
from Williams, Corey
date Wed, Feb 17, 2010 at 3:00 PM
subject Pizza Hut Customer Service
I understand you have some questions related to our Allergens and Sensitivities Guide as posted on www.pizzahut.com. I would very much like to speak with you on the telephone to explore this topic further. Please provide a telephone number where I may reach you. If you have a preferred time that is most convenient please indicate that also.
Thank you and I look forward to speaking with you.
And, this is my reply…
from ERiC AiXeLsyD
to “Williams, Corey”
date Wed, Feb 17, 2010 at 3:19 PM
subject Re: Pizza Hut Customer Service
Hello Mr. Williams,
Thank you for your attention to my inquiries! I have an ever-changing schedule, and I’m not really available by phone for any given length of time. I hope you are able to provide clarification via email.
Previously, I was contacted (through use of the webform) on two separate occasions by Dave Kronenwetter (Area Coach) and Ed Holt (Region Coach) with the same exact text copied & pasted into their reply. My questions are now in response to that reply. Here is the original message from Mr. Kronenwetter (the first to reply with this message):
[Click here to read Dave’s message, and click here to read Ed’s.]
Here is my response, full of questions of safety and cross-contamination all-around.
[Click here to read my reply to Mr. Kronenwetter’s original response.]
I’m excited by your reaching out to me to address these concerns. I can’t wait to read your reply, and to hopefully have some insight on these serious allergy issues.
It’ll be interesting to see what kind of response I get, if any.
Posted in Allergies, Consumer Advocacy, Fast Food Fail, Food, Letters
Tagged A&W, Allergen, allergens, Allergens and Sensitivities Guide, allergic, Allergies, Allergy, and I will handle them personally, Area, Area Coach, Aurora Huts, aurorahuts.com, breadsticks, Cc:, chart, Cheese, Coach, colonel, Colonel Kernel Sandurz, contamination, Corey Williams, customer service, Dave, Dave Kronenwetter, Davekronenwetter@aurorahuts.com, déjà vu, Deathfish, delicious, Diarrhea, digestion, digestion demon, digestional, Dipping Sauce, discomfort, Distress, Dom DeLuise, dough, e-mail, Ed, Ed Holt, firstname.lastname@example.org, Email, facebook, food allergies, Food Allergy, Food Allergy & Anaphylaxis Alliance, form email, form letter, garlic parmesan wings, garlic parmesean, Gastrointestinal, George Wyner, Grand Moff Tarkin, Guide, handle, Holt, hurricane, hut, Incident, indigestion, ingredients, Intestinal Warfare, intestines, Jabba the Hutt, Kernel Sandurz, KFC, Kronenwetter, lactose intolerant, Letters, Long John Silver's, may contain allergens, Mel Brooks, missive, mud butt, notes, OH, Ohio, PA, park, pasta, pastas, Pennsylvania, pepto bismol, persoanlly, Piett, Pizza, Pizza Hut, pizza hut allergen, pizza hut allergy, Pizza Sauce, Pizza the Hutt, Poop, poops, questions, Region, Region Coach, reply, runs, Sanders, sauce, Scott Bergren, Sensitivities, sensitivity, Shellfish, shits, shrimp, Spaceballs, standard reply, swallowed, syntax, Taco Bell, toppings, tums, Tuscani, twitter, Veers, W(aL)D, water slide, Waterslide, webform, wings, World (and Lunar) Domination, Yum!, Yum! Brands, yum.com
Apparently, we have a rampant form letter problem on our hands. There’s a certain déjà vu about the following email, because I’ve received the exact same reply before from another Pizza Hut employee. In fact, my email to Mr. Holt was just a Cc of my reply to this very message. I now wonder what a Region Coach and Area Coach actually are… Do they do anything besides cut & paste email replies (very slowly I might ad)? Why “Coach” and not manager or director or supervisor?
This is what I got…
from Ed Holt email@example.com
cc Ed Holt firstname.lastname@example.org
date Mon, Feb 15, 2010 at 11:47 AM
subject Guest follow-up
Dear Mr. Aixelsyd,
I was sorry to hear about your recent experience at the local Pizza Hut.
Let me assure you that the ingredients used here in Pennsylvania are the same quality ingredients that are used throughout the country. In most cases, our ingredients come from the same suppliers.
The following website lists possible allergen & sensitive ingredients : http://www.pizzahut.com/Files/pdf/Updated%20PH%20Allergen%20List%2004.17.09.pdf
This website includes our nutritional information: http://www.pizzahut.com/Files/PDF/Pizza%20Hut%20Nutrition%20Info%2010.12.09.pdf .
Please feel free to contact me with any additional questions you may have and I will handle them personally.
Again, that’s just like the message from Mr. Kronenwetter. I replied with a copy of my last email, changing the opening paragraph to this…
Thank you Mr. Holt,
You are the second person to reply to my query with the exact same message. Mr. Kronenwetter (Area Coach) was the first, and there was no follow up to my email below… so again, I submit this to you… hoping to get some answers that aren’t a cut-n’-paste standard from reply. If you, as a Region Coach, are unsure… perhaps you could provide me with contact information for someone that deals with the areas below?
Wonder if I’ll get something this time? I wonder how personally this can be handled when the standard response is a form letter reply? This is starting to get amusing. I’m going to have to get some other Pizza Hut or Yum! brands employee email addresses. I’ve sent to some that I’ve found over the internet, all to no avail.
Posted in Allergies, Consumer Advocacy, Food, Letters, W(aL)D
Tagged Allergen, allergens, Allergies, and I will handle them personally, Area, Area Coach, Aurora Huts, aurorahuts.com, breadsticks, Cc:, Coach, contamination, Dave, Dave Kronenwetter, Davekronenwetter@aurorahuts.com, déjà vu, Deathfish, Dipping Sauce, Ed, Ed Holt, email@example.com, Email, form email, form letter, garlic parmesan wings, garlic parmesean, handle, Holt, hut, ingredients, Kronenwetter, OH, Ohio, PA, Pennsylvania, persoanlly, Pizza, Pizza Hut, Pizza Sauce, questions, Region, Region Coach, reply, sauce, Shellfish, standard reply, wings, Yum! Brands