EAT MOR CHIKIN? My pleasure.


I hate to sound like a commercial, and I know I’ve gone on & on about this before; but Chick-fil-A is consistently the best fast food chain around, without fail. I signed up for the Chick-fil-A of South Hills mailing list a while ago, and I’m always getting coupons and emails about specials and post-cards in the mail. One great recent one was that if you went in on Tax Day (April 15th for those anarchists out there) & saved your receipt, you could get the same meal for free on any day in May just by handing over the receipt! How cool is that?

The most recent cool promotion is that I got an invite in my email to request an invitation to try their new spicy chicken sandwich before it’s widely available next week. (The invites seemed to pop up all over Twitter & Facebook too, so they were readily available if you knew where to look!) I made the reservation, and printed an invitation with a custom barcode. I signed the wife up, so we could both enjoy a new sandwich.

Tonight we went & redeemed the coupons in the midst of some other errands, and the sandwiches were excellent… but the service (as always) was top notch. It was busy, but we were in & out of line quite quickly. We were greeted with a smile by the young girl at the cash register even though it was obviously a crazy work night. We even received beaded necklaces with a hot chili pepper charm to go along with our sandwiches. Of course, it’s always “my pleasure” instead of “you’re welcome” when you thank them for anything. Our food was out in a reasonably quick time, and seconds after we seated ourselves another young man in the dining area politely asked if we had everything that we needed.

About halfway through our meal, another young man came out with an envelope, on it was handwritten “Eric and Bethany Carroll”, and inside was this…

Thank you for coming to the Spicy Premiere Week!

Chick-fil-A | Thank you for coming to the Spicy Premiere Week!

Spicy Premiere Week - Free Milkshake

Free Hand Spun Milkshake

…yeah, it looks like the employees on duty tonight actually signed the postcard/coupon thing!

Apparently, it’s working because I’m blogging about it, and spreading the word, and I’ll be talking about it, and I’ll be crazy by working it in when anything remotely related comes up in conversation.

Before I was halfway to the garbage can on our way out this evening, the young man from the dining room took my tray & dumped it, this is usually a regular occurrence here too… just imagine it happening at McDonald’s, Wendy’s, Burger King, KFC, or Taco Bell. You can’t, can you?

These guys know how to get me to keep coming back, and how to get me to talk about them. Genius, I tell you. So if you’re into Spicy Chicken, try the new sandwich out. If not, check out Chick-fil-A anyway, for the best fast food experience you’ve had in a long time.

So I’m not completely biased… Chick-fil-A, if you’re listening, add baked potatoes to the menu! That’s the one thing you’re missing. I know I had one at a CFA in Florida… we want them in PA too!

May the Schwartz be with you, always.


Well, I still haven’t gotten around to sending the snail mail version of my Spaceballs Special Edition in 3D idea… but I did pop it off to a few other email addresses.  Of those, they did go to the dudes at Spaceballs: The Prequel.  Sadly, as I write this, that site is no more.  They seem so share my affinity for the odd, as illustrated by this excellent response…

from Aaron Dietz <aarondietz@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
cc slave2moonlight@yahoo.com
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Friends and mighty allies,

It gives me great pain to share that Dark Quino and I (Dark Aaron) will be closing down spaceballstheprequel.com within a month. We thought a lot about the decision and ultimately decided to move on to other projects. This is not because a prequel or other way of furthering the Spaceballs franchise is not merit-worthy! On the contrary, it’s still a fine idea, and it should be done.

However, after many years of fighting the fight, we have agreed to let the project rest.

Sadly, Arik, we were never able to get a personal reply from Mel Brooks, or even anything substantial from his studio. We do take partial credit in promoting Spaceballs enough that they created an animated series for it, but that’s as far as we got.

I wish you the best of luck with your idea, Arik. It is worthy of many exclamation points!!!!!

Love the R2D2 parody-character–yes, let’s put the soul back into the franchise with the most important piece! And Argbar–oh my, there’s no way that wouldn’t be on YouTube, and in people’s heads, and everywhere. Argbar is my new favorite uncreated character. Nice work!

Best to you all. And keep in touch about Spaceballs news at my other e-mail address: aarondietz@gmail.com (darkaaron@spaceballstheprequel.com will soon be going away).

May the Schwartz be with you, always.

Aaron (no longer Dark Aaron)

Heh.  That’s by far the best reply!  Although, the letter from Michael Winslow’s agent saying that Michale would be involved is funny on a whole different level…

Just in case you forgot….

Spacesalls Special Edition in 3D Character Designs

Spacesalls Special Edition in 3D Character Designs

I also wrote back to Rebecca Thornsberry at Chick-fil-A, you may remember that she suggested that I call corporate

Arik Cearbhall <arikcearbhall@gmail.com>  wrote:

Hello Rebecca,

Thank you for the quick & informative reply, even though this doesn’t have much to do with you!  Have you ever seen Spaceballs?  Are you a Mel Brooks fan?

I really appreciate the corporate phone number, but do you have an email contact there?  I prefer to communicate by email, as I have an intense fear of the telephone.

Good luck with your local Chick-fil-A, you’re consistently the most polite fast food chain, even via email!

Dink Dink, Dink Dink Dink… Dink. Dink. Dink,
Arik

And got another reply…

from Chick-fil-A South Hills  <cfasouthhills@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Hello Arik.  I do not have an email address for anyone because I am not sure who to send you to.  Just call that 1-800-CFA-CARE number and ask for someone in the marketing department.  That is what i would start with or they might be able to give you an email address. Since you are calling the corporate office, I was suggest actually calling at first.

Good luck,
Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
www.chick-fil-a.com/southhills

They’re so polite, even in their replies to obviously insane emails.

Spaceballs Special Edition in 3D


So, if you’ve been following the Yum! Brands saga, you know that I’ve been messing with them for a while on both legitimate and goofy levels, and that I had this idea a while ago.  I finally acted upon it.  I had to set up an alias to do it, as I’m sure most of my contacts just cringe when email from me hits their inbox.  Mel Brooks either doesn’t have an email address, or it’s a closely guarded one… as it’s very difficult to find anything for him.  I may have to print this out & snail mail it.  I’m sure it has the potential to get a funny reply.

I see, your Shwatrz is as big as mine…

from: Arik Cearbhall <arikcearbhall@gmail.com>
to: [All kinds of people]
subject: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: gmail.com

Hello my friends,

At last we meet again for the first time for the last time.

I write to you today with a revelation regarding Spaceballs. It is my belief that something needs to be done before George Lucas releases Star Wars in 3D, Spaceballs needs to have a re-vamped special edition (like the Star Wars ones released in 1997), possibly even jumping in to 3D before Star Wars.

The reason that I’m writing to both “Yum! Brands” and MGM employees is because I can’t find a good email address for Mel Brooks. Does Mel have an email address?

MGM still owns the rights to the movie, correct? Also, I address “Yum!” because, as you well know, two characters that are parodies of “Yum! Brands” brands appear quite prominently in the Spaceballs saga. If you don’t know, here’s some help from Wikipedia:

  • Pizza the Hutt, named after the pizza restaurant chain, is a half-man, half-Pizza Mafioso and a parody of Jabba the Hutt. He forces Lone Starr to pay one million credits to him. By the end of the film, however, a “news segment” watched by Lone Starr and Barf reveals that Pizza got locked in his limo and ate himself to death, thus meaning Lone Starr and Barf won’t have to pay anymore. The voice of Pizza the Hutt is performed by Dom DeLuise.
  • Colonel Sandurz[8] is a parody of the leading Imperial Officers from Star Wars, such as Veers and Piett or Grand Moff Tarkin. ‘Colonel’ is his rank; however, ‘Kernel’ is his real name. His name is a pun on KFC‘s founder Colonel Sanders. (At one point, Dark Helmet taunts him into action, saying, “What’s the matter, Colonel Sandurz? Chicken?“)

I believe that the Schwartz has aligned because at the time of the filming of Spaceballs, these were parodies of two wholly separate fast food companies. (Or were PepsiCo or TriCon in control at that point?) Now, they are just two of many systems in the “Yum!” galaxy, if you will.

The opportunity exists to film news scenes and digitally insert new characters… and in the spirit of the original; “Moichandizing! Moichandizing! Moichandizing!” I still never did get Spaceballs, the flamethrower. We are at a point in time with advertising and merchandising where a once preposterously offensive idea would now be considered almost normal.

This could be a huge cross-promotional tie-in empire, and may even save MGM from its current financial woes. I propose a set of new characters, new scenes, and new toys/products…

New Characters:

  • AN-UU (pronounced “Ay – en – double – you”), the fearless side-kick to Dot Matrix. After all, this is the most obvious glaring omission from the original Spaceballs movie. Yeah, you can combine Luke & Han, but you can’t drop R2-D2! He is the undeniable (albeit mechanical) heart of the Star Wars franchise. Imagine, he could be like a little root-beer bottle or vending machine shaped droid.
  • Tako Juan Bellobi, Lone Star’s other mentor, who gives him the Schwartz ring saying it was his father’s, then sends him to Yogurt to learn how to use it. Living in a desert, the Mexican tie-in, a colorful Mexican-styled blanket instead of the Jedi robe… a “Stinking Badges” Blazing Saddles reference, a cojones joke or two, this could be a comedic gold mine.
  • Long Jon Argbar, arguably one of the most recognizable internet memes of all time would be Admiral Ackbar’s “It’s a Trap!”. This simply cannot be ignored. Long John Silver and Admiral Ackbar would be a perfect mix given their similar aquatic nature. I see the character almost like Davy Jones from Pirates of the Carribbean: Dead Man’s Chest. Also, if we want to get super nerdy, I have derived the name Argbar from (obviously) Ackbar and the Latin for silver, argentum. Tie in fictional pirates’ proclivity to exclaim “Argh” or “Arg” or “Arrrr”, and we have a win-win-win situation.
  • The Wing Fleet – Not a character per-say… but a play on Tie-fighters and X-Wings, a rebel alliance and empire (“Yum!”-pire?) ought to be created… legions of the Spaceballs’ fighters could be shaped like chicken wings and fly out of a large bucket on top of the ship.

(Please see my character design concepts in the attached *.jpg)

New Scenes/Bits/Gags:

  • To parody the interrogation scene from Star Wars: A New Hope and to tie into KFC’s new healthier image… Colonel Sandurz could “grill” Princess Vespa much like the “comb the desert” scene. Can you see the giant grill now? The lines on her back? Perhaps a smells/tastes like chicken joke?
  • In the “It’s a Trap” spirit… Long Jon Argbar’s shtick could be to exclaim “It’s a ___!” over & over again, perhaps stopping all the action and looking at the camera after a particularly bad one… and shrugging his shoulders before moving on with it. The blank could be many different things; Tap (in reference to AN-UU’s root beer tap perhaps?), Carp (an aquatic fish reference), frap (Mr. Coffee/Mr. Radar joke), or many, many more things… like Tarp, Part, Wrap, Crap, etc.

New Products & Tie Ins:

  • Yogurt – Perhaps most obviously, yogurt ought to be offered as a dessert item on all “Yum! Brands” restaurants’ menus… perhaps in collectible cups? Everyone’s into this health-food malarkey these days. Perhaps even frozen yogurt, as to not be so disgusting?
  • Toys – Obviously the toys associated with kids meals would be big hits with kids & collectors alike. The toys from all the chains could represent their parodied character and a few of his friends… needing to visit all of the chains to complete your collection… possibly even getting a part of the Spaceballs ship (Mega-Maid) at each chain that are all put together Voltron-style, much like the Transformers reference in the Spaceballs movie?
  • If you guys want to get crazy, we could reach out to Starbucks and infuse them into the Mr. Coffee scene, and replace all references to “spacebucks” as “starbucks”. Perhaps “Yum!” could acquire them before the release of the film?

As you can see, this is a no-brainer, and once you have had the time to review my email, and perhaps forward it to Mel Brooks and/or Brooksfilms Ltd., you will most assuredly be prepared to move along at ludicrous speed. There is no way to not make money with this.  Star Wars fans will rabidly go after anything remotely associated to the movie, and most are geeks who love Mr. Brooks’ style of humor.

If new scenes need to be filmed, I’m sure Rick Moranis, Bill Pullman, George Wyner, Daphne Zungia, and the others would appreciate the work. Perhaps Barf could be wholly replaced by new hot funnyman Zach Galifianakis, as John Candy would be currently unavailable due to his deceased nature. You wouldn’t even need to add much fake fur to the costume. Have you seen the guy?

As far as my involvement, I expect nothing other than to be credited with the inception/inspiration of the project. I would just like to see it happen; perhaps a producer credit? From what I understand, those are mostly meaningless anyway.

I’d like to thank you for your time, and I’m sure you’re as excited about this as I am. These are the droids you’re looking for.

May the Schwartz be with you!
Arik

And, this was the attached photo…

Spaceballs 3D Special Edition Character Designs by Arik Cearbhall

I know, I have mad photo-editing skills.  You don’t have to tell me.

As an afterthought, I felt that all of the other fast food chains out there shouldn’t be denied, so… I re-sent the message with this as a forward:

Hello friends,

I write to you to present an opportunity that may titillate your funny bone.  I have recently written to Mel Brooks, MGM, and your competitor, “Yum! Brands” in the interest of putting together a “Special Edition” version of Spaceballs (perhaps in 3D) featuring new Fast Food related characters.  I have not yet received a reply, but after it was sent, I felt that I had been leaving out many other fine establishments.  Would you have any interest in participating in such a project?  I can certainly come up with new character designs as a parody of your brands.  I consider myself an expert on both Star Wars and fast food.

Please find my entire original message below, and see what you think as it pertains to you!

Hail Skroob!
Arik

Heh. This message actually got me the first few replies…

From a local Chick-fil-A:

from: Chick-fil-A South Hills  <cfasouthhills@gmail.com>
to: Arik Cearbhall <arikcearbhall@gmail.com>
subject: Re: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: gmail.com

Hello Arik.  My name is Rebecca Thornsberry and I am the Marketing Director for the Chick-fil-A at South Hills.  Each store is individually owned and operated, so this sounds like something that you would have to get permission from our Corporate Office in Atlanta to do.  If you feel like you’d like to pursue this, you could start with the 1-800-CFA-CORP.  Thanks for offering this to us, but I am sorry that I cannot help you with this.

Thanks,
Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
http://www.chick-fil-a.com/southhills

From an irritable Quiznos employee:

from: Creative Requests <creativerequests@quiznos.com>
to: Arik Cearbhall <arikcearbhall@gmail.com>
subject: RE: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: quiznos.com

I’m only writing you back to say that it is very inappropriate to include all recipients in the “TO” field and not the “BCC”.  Not only is this SPAM mail – unwelcome and unsolicited – it allows anyone on this email to know the emails of all recipients.

Please DO NOT email this address again.

The first reply from anyone actually associated with the project:

from: roger paul <rogerpaulmgmt@aol.com>
to: arikcearbhall@gmail.com
subject: Re: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: aol.com

My client Michael Winslow would be up for the challenge

Roger Paul
1650 Broadway
Suite 1105
NY NY 10019
212-262-0008 Phone
212-333-5180 Fax
347-993-0939 Cell

Yeah, that’s actually Michael Winslow‘s management.  He’s “that Police Academy guy” relevant here as the radar operator in Spaceballs.  Dude is awesome.

Then we have…  Silence from everyone else, so far.  I can’t wait to get some more replies.  I just may have to send out some snail mail on this one to the actors & studios.  It is still early, hopefully more responses will pour in!

Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

Stats


Is this stuff interesting to anyone other than me?

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Today

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the short code you are attempting to use 1
sprint 9230 1051 1

Yesterday

Search Views
msg 1051 3
the short code you are attempting to use 2
tony jones quiznos 2
the shortcode you are attempting to use 2
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the short code you are attempting to use 1
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Blog Stats Summary Tables

Total views: 4,020

Busiest day: 159 — Tuesday, November 24, 2009

Views today: 32

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Stats


Heh.  Stats are amusing to me.  I love relatively useless information, and I love that they’re built in to WordPress.  I don’t even have to do anything.  They’re just… there.

First off, thanks to all the readers, posters, and all 3 or 4 people brave enough to comment here on the blog.  I really dig comments.

You can see over the weeks, the views have been up & down each day, generally according to whatever was posted that day… but steadily over the weeks, the number of views has climbed.  (That last drop is because it’s meed-week, I believe…)

W(aL)D,graph,World (and Lunar) Domination,views,readers,clicks,days

W(aL)D,graph,World (and Lunar) Domination,views,readers,clicks,weeks

Apparently, the goofy emails go over better than the other stuff.  I’ll have to try some more of that… but this is really my only outlet for anything, so it may stay a mixed bag for a while.

Not only are the graphs funny to look at, but I can tell what people have been reading…

Sprint,shortcode,short,code,short code,W(aL)D,World (and Lunar) Domination,Yuengling,Yeungling,Sauce,Kmart,Kmart Feedback,Store,manager,Mrs. Santa Claus,Quiznos,West Liberty

Apparently the shortcodes are still a problem with Sprint. Wonder why this isn’t a news story yet?  Others are wondering why they can’t get Yeungling Lager Sauce any more.  Me too.  People are still inquisitive about Quiznos, Kmart, Wendy’s, and apparently a naked Asian Mrs. Claus.  I hope any of you that landed here randomly were amused, apologies for the lack of naked Asian Santa’s wife.

This is what you’ve been reading recently…

C-3PO,Data,Star Wars,Star Trek,Mrs. Clause,Creepy,Quiznos,Toasty Torpedo,Stuffing

So, the Data vs. C-3PO thing was read (or at least clicked on) a lot… No real interest, or just nothing to say about it?  Subway is still apparently amusing.  Still haven’t heard anything further from Quiznos once I let them know that I had a blog, and the allergy amigos must not find alliteration amusing.

Here are the URL’s if you missed any of the stuff the 1st time and want to read it now…

Today

Title Views
Data vs. C-3PO? 6 More stats
Sprint, Shortcodes, SMS, Service, & 4 More stats
Wendy’s in Dormont (Pittsburgh, PA) – W. 2 More stats
Allergies, Alliteration, and Annoyance. 2 More stats
Think of the Kmart employees this holida 1 More stats
So, we have a response from Subway! 1 More stats
Stuffing Recipe – Thanksgiving 2009 1 More stats
The Yuengling Sauce and the LaChoy Teriy 1 More stats
If we’re keeping score, that’s Subway 1 1 More stats
Mellon Arena – Customer Service WIN. 1 More stats

Yesterday

Title Views
Data vs. C-3PO? 40 More stats
The Creepy Mrs. Claus 3 More stats
The Yuengling Sauce and the LaChoy Teriy 2 More stats
If we’re keeping score, that’s Subway 1 2 More stats
Mellon Arena – Customer Service WIN. 1 More stats
The Quiznos Toasty Torpedo™ and the dimi 1 More stats
Stuffing Recipe – Thanksgiving 2009 1 More stats
Impressive. 1 More stats
Think of the Kmart employees this holida 1 More stats
Sprint, Shortcodes, SMS, Service, & 1 More stats

At any rate, thanks for reading!

Subway®: “First, allow me to apologize.”


So, I fired off two more emails…  One to Subway, and one to my new friend Mr. Jones at Quiznos.  No response from Mr. Jones yet, but we do have one from Subway.  I’ll share it all below!

OK, so email one, to Subway:

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
To: “Bridenbaker, Mack” m.bridenbaker@sfaft.org
Cc: Paula Gomez gomez_p@subway.com; Kevin Kane kane_k@subway.com; Anna Marie Seeley seeley_a@subway.com
Sent: Mon, November 23, 2009 10:24:20 AM
Subject: Re: Subway [
Customer ID: 1918316]

Hello Mr. Bridenbaker,

It’s been over a week since your email to me saying that Ms. Gomez would address my concerns and I’ve yet to see any sort of response.  I still haven’t had a reply to my initial message to Ms. Seely, or  from anyone on your team.  I’m disappointed in the lack of comment overall, my first message which was sent on Oct. 28th has still gone unanswered.

I now understand why the employees in your stores have an “I don’t care” attitude.  It trickles down from the top, and certainly must be passed on in franchise owners, hiring, & training.

I’m amazed at your total lack of concern for the decline of your once championing establishment.  I should perhaps pass on my shellfish allergen and cross-contamination concerns to some allergy awareness groups.  Perhaps allergy awareness lobbyists will warrant some attention.  Everyone I know already hates Jared and the $5 footlong commercials, so I don’t need to push the issue on that one.  The concept of cheese tessellation will obviously elude the average sandwich artist from now until the end of time, so we have no hope there.

Perhaps in copying Quiznos’ idea of toasting subs, you should also adopt their business model in using better quality ingredients and customer service policies.  I have had a continued dialog with them regarding your lack of customer service and their seemingly misleading Toasty Torpedo ads with the very tiny hands.  They proudly stand behind their ads (however creepy), their innovation, and their customer service.

Not signed.  On purpose.  Notice all the Cc’s, everyone hates that… I don’t care who you are.   I tried to poke at every issue and make empty useless claims about allergy awareness groups, and I brought up that Quiznos is the trend-setter while noting that they’re also not perfect.

And, on a friendlier note to Quiznos, I decided to reveal my intentions to an amicable Mr. Jones:

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Mon, Nov 23, 2009 at 9:22 AM
Subject: Re: The Quiznos Toasty TorpedoT ads?
To: “Jones, Tony” TJones2@quiznos.com

Thanks Tony,

I must confess, I do have a blog and I have been chronicling my email escapades there.  I like to play them as part consumer advocacy, part humor and all goofy.  I used to write snail mail letters, but email has made it so much easier & faster.  Some friends have encouraged me to keep writing, so I have.  I really enjoy the open & honest dialogue that we have going on, and appreciate that you stand behind the product & integrity of your company… and take the time to respond to emails such as mine.  Also, you obviously have a sense of humor, which has to be a “must” for any kind of customer interaction.  I’m sure you get goofier emails and phone calls from actual crazy people.

I’m intrigued at your suggestion that I get into consulting or franchise journalism.  Do you know how I would even go about this?  Would I need to obtain a degree in something?  I hope to grab followers to my blog just for amusement, but am unaware as to how to make it a profitable venture, ha ha ha.

Thank you once again for your time, I’m actually waiting to hear from some of your Quiznos colleagues, and Subway has still not given me a response beyond “someone will respond”… not that I’m at all surprised by that at this point.

Rock on!
-Eric

Hopefully he writes back in a positive light, and still finds all of this amusing.  Still waiting for further comment from his other colleagues, none of which have really delivered so far.

And, now, the fun part… Subway’s response (or lack thereof):

From: asksubway@subway.com
Date: Mon, Nov 23, 2009 at 3:03 PM
Subject: Subway
To: world.and.lunar.domination@gmail.com

Monday, November 23, 2009

Dear Mr Aixelsyd:

First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments.

At each SUBWAY® restaurant, it is the goal of every owner; manager and employee to produce each sandwich and salad properly made to order.

Our customers provide us with valuable input, which we use to improve our operations. Your comments were shared with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited.  Since all restaurants are individually owned and operated it is the owner who would be the person to contact you in response to your concern.

I have gone ahead and copied our Training Department so that further lessons can be addressed with owners and their employees on proper handling.

Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.

Sincerely,

Paula Gomez

Heh.  “First, allow me to apologize” not followed by an apology is extremely profound, and hopefully intentional.  Then, she thanks me for writing, probably through gritted teeth.

This line reeks of copy & paste:  “At each SUBWAY® restaurant, it is the goal of every owner; manager and employee to produce each sandwich and salad properly made to order.”

And, I love the long winded “it wasn’t me”/”it’s not my fault”/”it’s not my problem”:  “Your comments were shared with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited.  Since all restaurants are individually owned and operated it is the owner who would be the person to contact you in response to your concern.”  Basically, she’s telling me that I’m being ignored by a lower level.

“I have gone ahead and copied our Training Department so that further lessons can be addressed with owners and their employees on proper handling.”  With what?  Cross-contamination?  Cleanliness?  Cheese tessellation? How to reply to customer emails?

SUBWAY® looks forward to your continued visits” …so we can spit in your food?  Did she read my emails?  Perhaps this whole thing is just a reading comprehension issue.  I find it amusing that the e Subway spokesperson declined to comment.  Perhaps now is the time to move into old-school W(aL)D mode, and reply that Subway will not be allowed on the moon when I’m emperor.

Are there any psychologists or psychiatrists out there reading this?  I’d love to get your take (…if you can tell me without telling me what my own problems are, ha ha ha).

If you haven’t been following,you may want to check out the back-story rundown here:  If we’re keeping score, that’s Subway 1 and Quiznos 3½. That should explain the last email, and at the bottom there’s a rundown of all the ones that came before it (with links) if you’re interested.

Also… lots of people have been telling me they’re following… by word of mouth, or Facebook, or Twitter, and even via text message… but I beg you, if you’re reading… post a comment here, and others may have a comment about your comment.  I see by the stats that people are reading.  Don’t be shy.  We’re all friends here.  Except for you, people at Subway… Except for you.

Customer ID: 1918316

If we’re keeping score, that’s Subway 1 and Quiznos 3½.


Wow, amazingly… Quiznos is still on the job, and Subway is still not.

The W(aL)D inbox was empty today, save for this…

From: HelpDesk <HelpDesk@quiznos.com>
Date: Fri, Nov 20, 2009 at 2:36 PM
Subject: FW: The Quiznos Toasty TorpedoT ads?
To: FO Marketing <FOmarketing@quiznos.com>
Cc: world.and.lunar.domination@gmail.com

Thank you for your response back. Greg is currently out of the office so I will forward your comments on to our marketing team for you.

Rebecca Chamberlain

Help Desk Associate

QUIZNOS®

Subs • Soups • Salads

Our friends at Subway have still not written back… even though I was told by Mack Bridenbaker that Paula Gomez from Customer Care would address my concerns.

We also have another Quiznos email address to add to the collection.

If you need to catch up, here’s a time-line on this one:

  • I write to Subway about allergens, cross-contamination, hygiene, the $5 footlong campaign and Jared:  $5 Foot Up Your Ass. [Oct. 28, 2009]
  • Subway (Anna Seely, Customer Care) sends back a form letter that I in turn reply to: Customer ID: 1918316 [Oct. 29, 2009]
  • I send it to Quiznos to get a comment, and they (Tony Jones, Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region & Gregory Boudreaux, Help Desk Lead) do:  Quiznos writes back before Subway – To put this in perspective I also tried to get comments from Sheetz, Jimmy John’s, & Jersey Mike’s – w/o so much as even a form letter generic response (wtf? seriously.) …and re-sent the concerns to Subway noting that it had been a while since they’d received my mail with no reply. [Nov. 1o & 11, 2009]
  • Response from Subway (Mack Bridenbaker, Subway Spokesperson) saying someone (Paula Gomez, Customer Care) will address my concerns:  Sort of a response from Subway [Nov. 13, 2009]
  • Since I have a good already open dialogue, I write to Quiznos about the little hands in the Toasty Torpedo Ads:  Are those midget hands? [Nov. 17, 2009]
  • Quiznos (Tony Jones, Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region) writes back, amused:  Have you ever thought of getting into an independent consulting capacity… or maybe franchise news journaling? [Nov. 17, 2009]
  • Today, Quiznos (Rebecca Chamberlain, Help Desk Associate) writes back, to tell me that she’s passing on my email, and that someone else from the marketing team will get back to me.  Awesome.

If we’re keeping score, that’s Subway 1 and Quiznos 3½(The responses saying you’ll get a response are only worth ½ in my point system, OK?)

So there you have it.  Quiznos is awesome.  Subway is not.

What is “FO Marketing” though?

At any rate, please let me know what you think of the insanity… and where I should go from here.

 

 

 

Feedback?


So,the was a spike in readers on the 12th, and it’s been going down but still way up from before in every sense.

So, how does one find new readers for a blog like this?  Any ideas or suggestions?

If you’re reading this, and an pass the links on…  I’d really appreciate it.

I need to write back to Mr. Jones.  Perhaps franchise journalism would be a fun venture…  no idea how I could turn that into cash flow though.

Oddly enough, drjohnhayes started following me on Twitter today.  His Bio reads…

Bio Everything franchising. Published author/speaker. How to buy, start, expand a franchise. I facilitate franchise masterminds. Join me!

Weird coincidence?  Maybe.  I dunno though.  Too weird.  His URL links to this site:  Franchise Mastermind

I tweeted @ him to ask advice.  Why not, right?  Although it could have been some sort of SpamBot add or something.

On another subject entirely…  What do you think about me revisiting my Ketchup packets letters?  While I go about it in a goofy way, I really do find this to be a real (albeit minor) problem.  Don’t you?

I keep thinking about FastFoodFail.com.  I need to get it going too.  Have any thoughts on what you’d like to see there?  I had originally thought of it as a photo-driven site… but I think stories could work there too.

 

“You never told me you spoke my language, Doctor Jones.”


So, Mr. Jones writes back!  Apparently, he’s a fan.  Ha ha ha.

Writes back to what, you ask?  Well, a response to an email about the Toasty Torpedo ads… which stemmed from earlier emails about Subway’s lack of customer respect.

from Jones, Tony <tjones2@quiznos.com>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Tue, Nov 17, 2009 at 9:53 PM
subject RE: The Quiznos Toasty TorpedoT ads?

 

Eric,

I enjoy your observations and yes, the Torpedo ads vs. the reality can seem diverse. Of course, with the type of bread that is used in this offering, heavier than most, I have found to be very filling and I speak from experience… I love the tuna torpedo, if properly made, and have a difficult time trying to eat more than one in one sitting. I have tried to order two and ended up about 1 ½ till being way-too-full; The heaviness of the bread, even though it looks like a breadstick, serves to be quite filling; Also, yes, the various forms of our past ads have been quite innovative and sometimes just plain ‘rebellious’. Our image has historically kind of gone down that road… with ‘baby bob’, etc. In fact, we have even had past campaigns of ‘being pioneers’…which is somewhat accurate…. First to toast, first with select breads, and first with gourmet sauces…etc… the Subways, and others competitors of the world, have graciously copied some of these endeavors. Etc…

On a side note though…. You are gifted and creative with the pen… with an edgy insight into ‘areas in need of improvement’ for various businesses; Have you ever thought of getting into an independent consulting capacity… or maybe franchise news journaling? Your giftedness at using humor along with wit, and poking fun at the various misuses, and abuses by brands could end up with a great following; Franchising and branding is such a HUGE industry, I’m sure there would be an equally HUGE following for this kind of venue. Just a thought man,

Have a great week,

Tony

Ah ha! Flattery will get you everywhere, I guess. Consulting? Me? So, people will pay me to do this stuff?  I wonder that the hell franchise news journaling is?  I may have to get to Googling that, or at least asking Mr. Jones where to start.  I still don’t think I can call him “Indiana”, though.

At any rate, I look forward to any comments.  I know you’re out there reading, and I’m getting feedback via Facebook & Twitter… but you can comment here too.  It’s all good, and it helps out my WordPress stats.  Ha ha ha.  You can even get your avatar to show up here if you use Gravatar or (I think) OpenID, or if you’re already logged into your own WordPress account.