GetGo vs. Sheetz on Twitter


Heh.  Tweeted the other night during some shenanigans in GetGo.

Heh. They both responded.

I also got a DM from GetGo, but no real response yet after I provided my advantage card number. I’m not looking for any freebies, but those poor employees clearly had their hands full.

Sheetz wins the humor in social media award. I do wish there was one here in Bridgeville near I-79.

I am glad that there’s competition here.  Let’s just keep Wawa out.

Chick-fil-A’s response: “It’s not you, it’s me.”


Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

Dynamite Dud


Original DuPont gunpowder wagon at Hagley Muse...

Free cart with purchase over $25?

Well, if you were afraid that anyone was going to break the stereotype of large corporations soullessly replying to emails with automated responses, or the stereotype about librarians not having a sense of humor… you may rest easy tonight, my friends.

Some of you (thankfully) found the Farming with Dynamite booklet as humorous as I did.  Some of you even enjoyed my webform submission to DuPont.  Apparently DuPont did not find my email the slightest bit amusing.  I didn’t get so much as the digital equivalent of a chuckle from the historical library where they referred me.  Neither of them seemed disturbed but it, either.

From: DuPont Inquiry Management Center <find.info@usa.dupont.com>
Date: Fri, Oct 28, 2011
Subject: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

In response to your inquiry: Hello,

I recently found your “Farming With Dynamite: A Few Hints to Farmers” handbook online, and found the concept quite interesting.  I hate shovels, and most power tools.  I’d like to plant some tomatoes and maybe a squash vine in the back yard next year… and think that this dynamite could come in handy!

For reference: http://www.fourmilab.ch/etexts/www/dupont/FarmingWithDynamite/Mimage01.html

Page 11 of your booklet said to write for the “Handbook of Explosives for Farmers, Planters, & Ranchers”.  I believe the book predates the used of zip codes, and wasn’t sure if snail mail would get to you at the provided “address”.  So, I decided to search online.  Plus.  I’m lazy.  I didn’t want to buy stamps, and get a cramp while writing a letter with a pen.  See where this dynamite thing may come in handy when planting a garden?

Do you have a hand book of explosives for the casual gardener?  I can try scale down the big stuff if need be.  I’m sure my neighbors would appreciate some restraint.

What are your thoughts on using explosives to get rid of garden pests like rabbits, groundhogs, deer, and even (here in the city) rats?

At 56¢ average for stump removal in my area, I’m confident I can save time and money planting vegetables next year!  Maybe I can do some carrots and bell peppers too?

I see that “Farming With Dynamite” was printed in 1910, have  explosive farming techniques progressed much since then?  I would like some literature on the latest blasting technology.

Does the “Red Cross” dynamite mentioned in your book have anything to do with the Relief/Aid organization, or is it just an unfortunate similarity?  I hear 99¢ of each dollar donated goes to line the pockets of their CEO.  Ridiculous.

I look forward to your thoughts and advice, I appreciate that you have offered this information at no cost.  It shows that you are a company that cares about the common man!

Thanks for writing. The Hagley Museum & Library is home to all historical information related to the DuPont Company. For assistance, please contact the musuem directly:

Hagley Museum & Library
Eleutherian Mills – Hagley Foundation
Post Office Box 3630
Greenville, DE 19807
Phone: (302)658-2400
Website: http://www.hagley.lib.de.us/
Contact Info: http://www.hagley.lib.de.us/contact.html

We hope this will be of some assistance.

Regards,
DuPont Inquiry Management Center
Wilmington, Delaware USA
http://www.dupont.com/
800-441-7515
302-774-1000

So, I sent this on top of the forwarded response form Dupont.

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Oct 31, 2011
Subject: Fwd: DuPont Reply: Hagley Museum & Library
To: info@hagley.org

Hello Esteemed Keepers of Information,

I recently wrote to DuPont inquiring about a booklet on Farming with Dynamite, and they have directed me to you.  Can you help out with the request below, my friends?

Excelsior!
-Waldo Lunar

———- Forwarded message ———-

I got this from the library:

From: Linda Gross <lgross@hagley.org>
Date: Mon, Oct 31, 2011
Subject: FW: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

Mr. Lunar-
You will find that our library contains historical information about dynamite in our collection.  We have no information on current farming techniques.  You are welcome to search through our holdings in our online catalog at www.hagley.org/library.  If you are interested in the history of the black powder production at DuPont, you might find our online exhibit of DuPont Company on the Brandywine to be a good source.  http://www.hagley.org/library/exhibits/brandywine/
Linda P. Gross
Imprints Reference Librarian
Hagley Museum and Library
P.O. Box 3630
Wilmington, DE  19807
—–
Begin forwarded message:

DuPont either employs the most sophisticated A.I. email responders I have ever seen, or no one there or at the Hagley seems to have a sense of humor or a sense of cautioning someone looking to do some backyard gardening with dynamite.

Working powder mills on Brandywine Creek, abou...

These blow up occasionally?

AllergyEats | Defining allergy-friendly restaurant survey results


So, a while ago I posted asking for you to help out Paul from Allergy Eats with defining “allergy-friendly” as it pertains to a restaurant.  I also took the time to post my own thoughts before I sent them on to be tabulated.

Well, now Paul has posted his summary & survey results to the still mysterious government body.  I enjoyed reading the results, so I thought I’d share:

AllergyEats | Blog Logo

AllergyEats Blog

The AllergyEats Blog | How do we define an allergy-friendly restaurant? A look at the survey results

It’s great to see the results, and I can’t wait to see where & how they’re put to use.  It’s also great that all of our comments were passed along with the report, so rest assured that your voice has been heard thanks to Paul.  Hopefully it lays groundwork for more gub’ment organizations to follow by example!  (Although, we need to push from a consumer level too.)

My take on the results… it looks like we’re all looking for everyone in the restaurant from kitchen to wait staff to managers to be trained in food allergies and cross-contamination and possibly even certified… which seems like a no-brainer.  Even if that’s all we get, it’s a great start.

Employee answering phone needs to be knowledgeable: 1

Apparently, I’m the only one who wants the person answering the phone to know what they’re talking about.  Ha ha.  I can’t tell you how many times I’ve had to define shellfish on the phone, or ask if they have any only to get there after being told no… and they totally do.  Perhaps it’s shame on me for not asking to talk to a manager…  but the person answering the phone ought to be knowledgeable enough to hand-off such questions, so I stand by my statement.

Cross contamination: (42 responses)

Understands and avoids cross-contamination:  21

Separate and cleaned prep areas and cookware:  20

Should wash hands:  1

Who said they should wash their hands?  Seriously?  I hope they’re doing that anyway… and that they don’t really need those signs in the restroom as a reminder.

Treats ALL allergies the same, not just the Big 8: 1

Apparently I’m the lone theorist there.  Really?  Well, I’m in the Top 8 category, so I guess… yo hell with the rest of you!  Ha ha.

No nuts strewn about the restaurant: 1

This one agitates me.  If it’s part of the restaurant’s shtick/ambiance/personality… then just give it up.  I like being able to walk into Five Guys and grab a tray of peanuts.  I don’t expect (or want) to dine at Long John Silvers or Red Lobster any time soon.

Specific allergen menus available in-house (not just online): 13

Allergen symbol list on menus: 12

Online food allergy menu: 4

All excellent points.  I’ve blogged about the need for menu symbols before.  Let’s get this done, people!

Ability to print out all ingredients for customer / show labels to customer if necessary: 11

Great idea.  A representative from Bob Evans once emailed me a chart detailing where everything was cooked in the kitchen & what surfaces would be safe with my shellfish allergy while they has a seasonal Shrimp stir-fry dish.  How cool is that?

At any rate, read the Blog at AllergyEats, and leave some feedback whether you participated in the original survey or not… it’s still valuable.  I’d also appreciate any comments here.  I’m sure the peanut thing will get some people riled up.  Ha ha.

 

Defining Allergy-Friendly


AllergyEats.com

AllergyEats.com

So, quite a task has been put to the food allergy community by Allergy Eats:  Define what it means to for a restaurant to be “allergy-friendly”.

You may have seen it in a recent re-posting by me, or on your own.  I urge you to form your own response and send it to contact@allergyeats.com.  I figured that I’d use this blog to sort out my thoughts before I sent them on to Paul at Allergy Eats.  I don’t exactly how I’ve morphed in to a food allergy advocate of sorts, but I feel that it’s important to help out any way that I can, and encourage others to keep up work that moves us all in the right direction.  There are already some great comments on the blog, and I’m sure he’s got an inbox full of suggestions already… but it’s important to keep them coming so this can be looked at from multiple angles.

AllergyEats T-shirtI like bulleted lists for some reason, so that’s how I’ll try to organize my thoughts:

  • The restaurant has to have a policy that reaches to ALL levels. Too many times restaurants claim to have god allergy practices, but it doesn’t trickle down to the wait staff, the cooks, or anyone past management.  Having a policy is great, but it needs to be understood and respected through all levels.  I feel comfort in a place when the waitress has the manager or even the chef come out to discuss allergy & cross-contamination issues with me.  Training, some sort of certification, and re-training annually or semi-annually would be excellent.
  • Changing current thinking. This is a good one…  Today at Boston Market, I noticed a sign on top of the cash register that read something to the effect of “If you have food allergies, please talk to the manager before placing your order.”  It’s great they’re recognizing the fact that there are food allergies out there, but… the cash register is at the end of the counter, and only reached well after you place your order.  Also, I’d hope that someone with food allergies would already have a heightened awareness when going anywhere to eat.  (If not, please read this.) More thought needs to be put into place, not just “CYA” measures.
  • They have to exude reassurance. A poster is great.  An “allergy-friendly” menu is great.  A sign at the cash register or on your table or on the salad bar is great… but not enough.  In with the training on all levels, the sever (or whoever answers the phone) must bee confident with the answers that you want to hear.  No “I don’t think” or “not really” or “I’m not sure so you’d just better not order that” will do.  Have the right answers.  Know why.  Understand the severity.  Knowledge of the kitchen and where everything is cooked should be a must for servers and managers.  Nuts can’t just be “picked off”.  There’s no such thing as “oh a little won’t hurt” with butter.  The fryer doesn’t “get hot enough to kill anything you’re allergic to”.  It’s unsettling fr someone with food allergies to dine out.  Making them feel safe is a must for “friendliness”.
    • On a related note… especially the person answering your phone.  When dining out of town, I try to call ahead (or get my wife to call ahead for me).  My favorite response ever was an Amish place in Ohio where I asked if they had shellfish (“like shrimp or crab or oysters” I said)… the girl went on to say “No, we have oysters, but they’re in soup, and there’s shrimp… but it’s not in a shell.”  Needless to say, we didn’t go there.
  • All allergies are equal. It’s great to see “nut free” options, or “gluten-free” menus, but let’s treat all allergies with the same respect to cross contamination.  The top 8 are; Milk, Egg, Peanuts, Tree Nuts, Fish, Shellfish, Soy, & Wheat.  But, there are others too!  I know of people with severe allergies to peppers, and have heard of corn allergies.  These people need to feel safe too!  Current government regulations don’t regulate the labeling of any allergens other than the top 8, so that’s all that people seem to pay attention to.  Special attention needs to be given to all kinds of allergies, not just one allergen or group of singled-out allergens.
  • Know what you’re serving. Are their anchovies in the Italian dressing or Worcester sauce?  Is this fried in peanut oil?  The server shouldn’t necessarily need to know off hand, but this information should be able to be provided upon request. Having it in written form would be tremendous.  (We could go into other special dietary needs here too… not an allergy, but I have an aunt with Diverticulitus who needs to know if there are seeds or nuts that may be ground up and hidden in things like dressing or soups or bread.) Listing all this on a website would be excellent.
  • Separate locations & utensils for allergy-free meal preparation. Cross-contamination is huge.  I don’t worry about a mutant lobster crawling into my mouth by itself… but I do worry (immensely) that some scallop juice might be on the grill where my steak was cooked… or that someone who just made a shrimp cocktail didn’t wash their hands before making my salad.  I’d love to know that the place where I’m dining has a fish or shellfish only fryer, separate grill spaces for different kinds of meat (even a vegetarian/vegan section would be cool), even separate cutting boards, prep areas, knives, and other utensils.
    • Keep the nuts off the salad bar… near their own station.
    • Hey Subway, don’t put the “seafood” sub stuff right next to the other lunchmeat, and don’t cut those subs with the same knife you use for all the other subs!
  • Ability to accommodate the unusual. Say someone has an inhalation allergy to peanuts…  Can you seat them somewhere so that the people at the next table are able to order some peanut-encrusted dessert without throwing them into an anaphylactic fit?  Can you do this without rolling your eyes, sighing, and making it a big deal?
  • Special markers/identifiers. I saw a commenter note this in the comments on the Allergy Eats blog post, and it’s absolutely brilliant.  Something ought to be a literal red flag… in the system, on an order ticket, on the check, on even the plate itself.  Everyone knows that orange-rimmed coffee pots mean decaf.  Why not red for allergies?  Or get crazy & assign a color to each of the top 8 & one for “other” allergies?  Did I read that Legal Sea Foods does double-plating or something to that effect?  It’s genius.  I’d like to extend the symbols idea to the menu too… why not have some sort of system with easily recognized food allergy icons?

That’s my take for now, but there are already many other great suggestions in the comments section over at Allergy EatsPlease, take the time to send yours to contact@allergyeats.com before Feb. 2nd!

 

AllergyEats | Urgent request for support to help impact REAL, impending food allergy legislation!


This is an important one for my food allergy readers… please take the time to read this post from Allergy Eats and respond accordingly!  This is your chance to have some real input to actual legislation, not just another request to your state, federal, and local officials.

The entire post below is reposted with assumed permission… please re-post, re-blog, re-tweet, use your ham radio or the telegraph, and get the word out.

Urgent request for support to help impact REAL, impending food allergy legislation!

I am reaching out to the entire food allergy community with a great opportunity for us to have an impact on REAL, forthcoming food allergy legislation.

A few months ago, I was invited to work with a governmental body that is enacting a food allergy law pertaining to restaurants.  (For now, please respect my decision not to mention specifics.  I believe doing so could compromise my ability to effectively represent our food allergy constituency.)  I was, and remain, very excited about this opportunity to advocate for our community.

In the course of this group’s discussions, there seemed to be a lingering question – what is the definition of an allergy-friendly restaurant? While I was very comfortable responding to that question myself, I believed at the time that it would be more effective to have community comments, which I was (and am) very confident would support my position.  I suggested that I contact members of the food allergy community, via the thousands of AllergyEats members and social media followers, and solicit as many unprompted opinions as possible.

So here’s what I’m requesting.  Could you please take a moment to answer the following question:

How would you define an allergy-friendly restaurant?  (Please be as specific as possible.)

This is an absolutely critical opportunity to affect not only impending legislation, but legislation that could become a template for other states and municipalities across the nation!

I strongly urge you to take a few minutes to respond to this request.  I believe my effectiveness in advocating for the food allergy community will be directly impacted by how many supporters answer this call.  To that end, please also consider spreading this message as broadly as possible, using social media, blogs, or any other resource you have access to.  The more voices we have, the more effective we will be!

I assure you that I will continue to do my best in advocating for our community and I promise to share more about this particular legislation when appropriate.

Important Note: I need to collect responses by February 2, giving us just one week, so please consider responding as soon as possible.

Again, the question I am asking you to answer is:

How would you define an allergy-friendly restaurant?  (Please be as specific as possible)

Please submit your responses to me at contact@allergyeats.com or feel free to post your comments here on the blog by clicking Comments or Reply.  (Email is preferable, but either is greatly appreciated.)

Thank you for your support!

I’m going to say it even though I shouldn’t have to… comments on this blog are appreciated, but to get them to AllergyEats, please comment on the original blog post or email contact@allergyeats.com.

Sadly, this sums up my general attitude towards dining out with food allergies and “safe” menu options:

http://twitter.com/#!/FoodAllergyBuzz/status/30366826915434496

 

Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

The Mythical Magical McGangbang


You’ve heard of the McGangBang, right?  For the uninitiated, there’s a world out there of fast food items not listed on the menu that are available for your dining pleasure (and most likely for your digestive displeasure) if you’re in the know, and if the employees are in the know.  This list from McDonald’s alone is pretty impressive.  There are many others out there.  My friend Andy used to apparently get a “Volcano” from Taco Bell, which was described to me as a burrito with everything in it.  Now that they have volcano tacos & burritos that are something else entirely, that might be an ordering issue.  If you’ve got time to kill or your interest is piqued, it’s definitely worth Googling.

At any rate, while I have raised a legitimate issue with McDonald’s, and I have gotten one response so far… I decided to use my W(aL)D email address to address a ridiculous issue with them.  So, off to the McWebform I went!  Sadly, you’re forced to pick a category… none of which exactly fits my query.   I think I posted to “McDonald’s U.S. Marketing, Promotions, and Advertising“, but it seems like my answer was brought about by the “Unsolicited Idea Policy“.  Perhaps I’m getting ahead of myself.  On to the emails…

My original submission (via McWebform):

Hello Friends,

I was wondering if you are aware of the mythical magical McGang-Bang, and if at any time in the future, you man be adding it officially to your menu?

I believe it to be a McChicken sandwich stuffed inside a Double Cheeseburger, the new 99¢ McDouble, or even a Big Mac.  The exact specifics are a subject of hot debate, as this is a rare creature, like Bigfoot, el Chupacabra, or the Unicorn.  There is also debate on whether to discard an extra bun or down it whole.

If you do plan to offer this in the future, what would the proper spelling be?  McGangBang, McGangbang, McGang-Bang, or McGang-bang?  I could see how all options would be acceptable?

I’m not sure where the name comes from, but it sure is catchy.  (Much better than “Arch Deluxe”, no?)

I’d like to be able to go into a McDonald’s and order a McGang-Bang without being looked at like I’m crazy when it’s common knowledge among certain circles.

Thanks for your time, I can’t wait to hear your thoughts on the matter!

-E.

Their “we got it, we’ll get back to you” reply:

From: McDonald’s DoNotReply@mcdonalds.com
Date: Thu, Dec 10, 2009 at 10:38 AM
Subject: McDonald’s Web Site Comment or Question
To: world.and.lunar.domination@gmail.com

Thank you for visiting McDonald’s website. Below is your email which has been submitted to McDonald’s Customer Response Center. While replies to this e-mail cannot be received, should you need to contact us again, please feel free to contact us through mcdonalds.com. Thank you.

Title: Mr.
First Name: ERiC
Last Name: AiXeLsyD
Mailing Address: ____ _______ _____ ____ __
City: Pittsburgh
State: PA
Zip: _____-____
Day Phone: 412-555-1212
Evening Phone: 412-555-1212
Contact Time: None.  Email please.
Your E-mail Address: world.and.lunar.domination@gmail.com
Comment: [What you just read above…]

Their “real” reply:

From: McDonalds.CustomerCare@us.mcd.com
Date: Fri, Dec 11, 2009 at 5:08 AM
Subject: Message from McDonald’s USA
To: world.and.lunar.domination@gmail.com

Hello ERiC:

Thank you for contacting McDonald’s recently with your idea for a product or service that you believe would be of interest to us. We appreciate your interest in McDonald’s, but it is our company’s policy not to consider unsolicited ideas from outside the McDonald’s system. We have retained an electronic copy of your submission solely for our records.

It’s not that great ideas cannot come from people outside of McDonald’s. Each year, however, McDonald’s receives thousands of unsolicited ideas and proposals for products and services from individuals as well as companies. Because of the volume of unsolicited ideas and the difficulty of sorting out what is truly a “new” idea as opposed to a concept that has already been considered or developed by McDonald’s, we must adhere to a strict policy of not reviewing any unsolicited ideas that come from outside the McDonald’s family of employees, franchisees and approved suppliers. We realize that we may be missing out on a few good ideas, but we have had to adopt this policy for legal and business reasons.

As a result, we must decline your invitation to review your submission and hope you understand the reasons for this decision.

Again, thank you for thinking of McDonald’s.

Jessica
McDonald’s Customer Response Center

ref#:6525973

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

————————————————————————————————————–

Are you finished with your holiday shopping? Even the person with everything gets hungry. An Arch Card makes a great holiday gift. For more information visit your local McDonald’s restaurant or our website at http://www.mcdonalds.com/archcard.

You wrote:
[You just read it above…]

Well, apparently my idea went to the wrong department, or someone that’s absolutely no fun.  I didn’t submit an idea!  I asked about a secret menu item…  Hopefully, as we’ve learned with most other web-forms, we submit again, and we get a different person responding.  Although, this looks curiously like a form letter.  Perhaps I should try again in a different category?  Should I ask for the email address of a real live person?  Perhaps I need to Google some names of high-up important McPeople and try to figure out the syntax of the company email addresses.  This worked with great success for me in the past with Boston Market.  Ha ha ha.

Also, I wondered on the Beat if putting a “Mc” in front of everything could be construed as racist?  As an American of Irish and Scottish descent, perhaps I should be taken aback by the flippant use of “Mc” in front of everything?  (By McDoanld’s, and even my own shockingly casual use.) It is after all, listed in the Racial Slur Database and in Wikipedia’s list of ethnic slurs.  Perhaps this is an idea to addressed in the future.  Dave was quick to point out though, that nothing is more racist than 365Black.  Wow.  Just…  Wow.  (…or McWow?) Also… What about leap day?  Is that a day off?

Find any of this amusing?  What’s the next step?

(Another) Message from McDonald’s USA [ref#:6502666 & ref#:6521333]


I never got a reply from McDonald’s going any farther than the original “we’ll forward it to the appropriate party” email.  So, I decided to reply.  Nothing to lose, right?  Well, I couldn’t directly reply, because of the incredibly blunt “No ‘replies’ can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.compart of their email.  So, back to the McWebform I went!  I even included the fancy ref#:6502666.

Well, it apparently worked!

From: McDonalds.CustomerCare@us.mcd.com
To: me@my.email.address
Sent: Wed, December 9, 2009 5:09:19 AM
Subject: Message from McDonald’s USA

Hello Eric:

Thank you for taking the time to re-contact McDonald’s Customer Service Center. I’m sorry you have not yet received a local response regarding your recent McDonald’s restaurant experience.

Please know we take your comments very seriously. I will immediately re-contact the franchise owner of the restaurant you visited and request that he or she follow-up with you as soon as possible.

Please be assured your complete satisfaction is our top priority. Thank you for your patience and for taking the time to re-contact McDonald’s Customer Service Center.

Jimelle
McDonald’s Customer Response Center

ref#:6521333

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Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

————————————————————————————————————–

Are you finished with your holiday shopping? Even the person with everything gets hungry. An Arch Card makes a great holiday gift. For more information visit your local McDonald’s restaurant or our website at http://www.mcdonalds.com/archcard.

You wrote:

Hello,

Regarding my last message from Ashley at McDonald’s customer service… ref#:6502666

I was told not to reply to the email… hopefully that reference # can refer you to my earlier message.

I think it’s a very poor setup that you have… not being able to reply to emails.

Your message to me said “Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Was anyone at that McDonald’s contacted?

Will I get a reply?

And, then, it was followed up by this…

From: Sandra Jaeger sandra.jaeger@gmail.com
To: me@my.email.address
Sent: Wed, December 9, 2009 7:07:00 PM
Subject: Fwd: Follow up of e-mail for the West Liberty Avenue Restaurant

From: Sandra Jaeger sandra.jaeger@gmail.com
Date: Wed, Dec 9, 2009 at 7:02 PM
Subject: Follow up of e-mail for the West Liberty Avenue Restaurant
To: [complete@misspelling.of.my.email.address]
Dear Eric

I am the Customer Service Representative of the West Liberty Avenue Restaurant. I unfortunately did not receive your first e-mail.  Please fill me in on the situation.   I am located in the Pittsburgh area and will address all issues to the supervisors of this restaurant.
Sincerely,
Sandra Jaeger

How cool is that?  Ha ha ha.  An actual response!  Funny that it “didn’t get through” the first time.  Very funny.  Also funny that it went to a complete misspelling of my email address, those of you who have it will find it amusing.  There was a “.” where a “_” should be as well, as a few incorrect letters.  (Not transposed, incorrect.)

So, of course, I had to write back…

From: me@my.email.address
To: Sandra Jaeger sandra.jaeger@gmail.com
Sent: Wed, December 9, 2009 10:00:58 PM
Subject: Re: Fwd: Follow up of e-mail for the West Liberty Avenue Restaurant

Hello Sandra,

Thanks you for the reply!  I have always wondered if the emails that you get in reply to webforms at sites like the McDonald’s one are anything more than a standard form letter.  In reply to my first message, the response said “I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited.”  I had wondered if this really was the case…  Apparently not, until I took the time to reply with a second message asking if it had really gone any further.  I’m glad I took the time to follow up!

I  find it amusing that my original comments did not make it to you.  It makes me wonder how many emails remain unanswered daily when filtered through the McWebform.  This is not your problem though, as you are obviously concerned and addressing this issue now.

My original comments were regarding a visit that I had over a week ago now, in an evening stop at the McDonald’s on West Liberty Ave. in Beechview or Dormont or whatever the neighborhood may be there.

My original message was…

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

That pointed to a review that I posted on UrbanSpoon.com, which you can read here…
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else. 1 person likes this review

…and these are the photos referenced:

Stall #1

Stall #2

I understand that the fact that at that time of night, there’s perhaps a smaller than usual crew, and that the West Liberty Ave. location is seemingly always busy.  I have been through the drive-thru at this time of night before, and it always seems slow, though it’s thankfully not as slow as the Wendy’s right down the street.  Those people have a whole different set of issues.  My friends and I call it “The Slow Wendy’s”.

I was just wondering what kind of cleaning & maintenance policies that you have in place?  Does management or ownership do any kind of inspection or follow-up?  Do inspections my the corporation ever occur?  I mean, surely you can’t think the photos above are an acceptable presentation of your restaurant chain?

I don’t know about you, but when I “gotta go”, it’s urgent!  The urinals looked filthy, si I opted for the stalls… one was stuffed, and one had a door that wouldn’t close.  I like to do my business in private, no interruptions.  Closing doors are a good thing!  Also… the lack of a TP dispenser, & the roll just being on the back of the thing…  I cannot imagine what would have happened had I needed to use that.  I mean, how uncomfortable would it be to reach behind yourself like that after…  Well, after doing your thing?

Thank you for your time, and the follow up.  I appreciate the fact that you took the time to inquire about the issue.

Sincerely,
-Eric

Maybe I should have included a link to the Wendy’s incident?  Not yet, my friends.  Not yet. I can’t wait to see what kind of response I get this time.  I love when it gets down to a real live person in charge of something.

Message from McDonald’s USA [ref#:6502666]


Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?