Well, you’ve read my Mellon Arena related Ticket Sales FAIL and Customer Service WIN blog posts, right? This is a nice conclusion to that. Well, maybe not a conclusion, but the next in the series. Derek was nice enough to comp us two tickets to one of the upcoming Trans-Siberian Orchestra events. How awesome is that? I feel better getting two seats than four, and to me it’s more of a comprable show that a circus or the Harlem Globetrotters.
Here are the latest exchanges…
From: Eric Carroll me@myemailaddre.ss
Sent: Tuesday, December 01, 2009 11:16 PM
To: Derek Scalzott
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon ArenaDerek,
Wow. Thank you for the well-thought-out and explanatory reply. It’s rare to have a cutomer-service oriented reply be so frank and sincere. I can imagine that the tasks faced when putting on each new event are quite complicated, as the arena can be used for such a varying degree of events.
I also now understand that instead of dealing with the ushers, I should have asked to speak/deal with management. They seemed to give us a “you can do this, but you can’t tell anyone that I said it was OK to do this” kind of vibe, if that makes any sense. I wasn’t trying to get anyone in trouble or get more than what I felt we had paid for… I just wanted to enjoy the show.
I would kindly accept your offer of tickets to an upcoming event. I don’t feel that four tickets are necessary as we had only purchased two seats to the last event, but at the same time I will not look the proverbial gift-horse in the mouth.
The prospect of a circus or the Globetrotters is very cool, but I was wondering if it would be too late and or at all possible to get tickets for the Trans-Siberian Orchestra? I noticed it in the upcoming events when looking at the Star Wars: In Concert. I understand completely if this event doesn’t fall within the previously noted constraints, and would like to know when the next circus is coming to the arena?
Thank you again for your time and generosity. I will be sure to spread the word that Mellon Arena is a champion of customer service. My last Pens game was the one vs. the Bruins with the tying goal at .04 seconds to go, and the time before that was Crosby’s last hat trick… so trust me, I have a ton of recent great memories associated with Mellon Arena!
I look forward to our continued dialogue.
-Eric
See? I can write complimentary emails too!
From: Derek Scalzott DScalzott@mellonarena.com
To: Eric Carroll me@myemailaddre.ss
Sent: Wed, December 2, 2009 10:53:45 AM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon ArenaEric,
I have approval to offer (2) two Trans-Siberian Orchestra tickets to our 3:00 p.m. afternoon show on Wednesday, December 16th. We have no tickets available for the evening show.
Otherwise, we can do (4) four to Harlem Globetrotters on December 26th or (4) four to the Shrine Circus, which will be here in early April.
Please let me know what you prefer and provide your mailing address and a contact phone number in case there are any mailing issues and we’ll take care of it from there.
Thanks,
Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905
Score!
From: Eric Carroll me@myemailaddre.ss
To: Derek Scalzott DScalzott@mellonarena.com
Sent: Wed, December 2, 2009 9:20:43 PM
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon ArenaHello again Derek,
We’ll take the two tickets to the Trans-Siberian Orchestra! (Wow!) We’ll have to take a half-day at work, but it will certainly be worth it! Thank you once again for your explanation and generosity.
Here is all of my contact info:
____ _______
___ _____________ __
Pittsburgh, PA _____-____
(___) ___-____I really appreciate the time and effort that you’ve put into reassuring me that Mellon Arena cares about its patrons!
-Eric
Well, there you have it. Looks like we get a free afternoon full of entertainment… now we only have to pay for parking (don’t tell me I can take the T)… and $10 for nachos n’ Coke!
Again, there’s no mention of how or where my media-copied message was obtained, and why it was responded to in lieu of the original. Ominous!
World (and Lunar) Domination 