Oh, the irony.


So, a guy sending an email to the wrong person to complain about receiving emails in error is indeed irony, correct?  (If so, someone should tell Alanis Morissette or her song writers.)

Kmart - Jefferson City, MO

Kmart – Jefferson City, MO (Photo credit: robertstinnett)

This time, I’m not mistaken for McDonald’s, but I am mistaken for Kmart once again.  I’m guessing he searched for “help@customerservice.kmart.com” because I see it in my site stats, and when I searched it myself I came up 3rd in Google’s results.  Do people still not know the difference between a browser and an email client or a url and an email address?

Odd:

From: Larry Holland <holland_04@yahoo.com>
To: me@my.email.address
Sent: Sunday, August 26, 2012 9:05 PM
Subject: W(aL)D Feedback

Name: Larry Holland

Email: holland_04@yahoo.com

Message / Comment: Please take me off of your emailing list, i live in ohio amd everytime this lady makes a purchase at her kmart store in Georgia i get an email with her receipt information on it. This is very annoying  and would appreciate it if you can fix this matter . Thank you

How’d you find my blog?:

Time: Sunday August 26, 2012 at 9:05 pm
IP Address: ##.###.##.###
Contact Form URL: https://aixelsyd13.wordpress.com/contact/
Sent by an unverified visitor to your site.

Kmart Greenville, NC

Kmart Greenville, NC (Photo credit: daysofthundr46)

So, I decided to reply:

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Sun, Aug 26, 2012 at 10:53 PM
Subject: Re: Fw: W(aL)D Feedback
To: holland_04@yahoo.com
Cc: help@customerservice.kmart.com, info@kmart.com, kmart@ietf.org, customer.satisfaction@kmart.com.au, KmartGamerHelpMe@searshc.com, onlineshop@kmart.com.au, kmart@value.kmart.com, sm3616@searshc.com

Good Day to you, Larry!

I laughed out loud when I saw your email.  Thank you for making my day.  Sadly, I am unable to assist you with your Kmart matter, as I am not Kmart, don’t work for Kmart, and do not represent Kmart.

Perhaps though, you can also appreciate the irony of emailing me (the wrong person) about emails that are going to you (also in error).  It’s like an Alanis Morissette song, only actually ironic.

I’m guessing that in trying to email help@customerservice.kmart.com, you actually searched for it, & found my blog.  From there, you somehow found my contact form, erroneously thinking that the “contact” in question was Kmart… ignoring wholly my blog title, the url or the header photo featuring all of my guitars.  Not even the question “How’d you find my blog?” in the contact form dissuaded you.  Kudos for forging ahead, I commend you for your persistence.

Did you use your phone to do all of this?  I’m guessing smartphones are leading to dumb mistakes.  No one ever replies when this happens.  They’re either too embarrassed to write back or insistent & argumentative(Kmart may respond to this.)

I am rather frequently mistaken for McDonald’s.  I have no idea why.  I don’t think people realize that they’re searching for email addresses instead of emailing them.  I have even been told that my blog’s url is printed on McDonald’s receipts.  (It’s not.)  Do you know the difference between a web browser and a mail client?  How about the difference between a URL and an email address?

I’m guessing the woman in Georgia gave the wrong address, or perhaps the Kmart employee wrote it down wrong…  I would suggest trying to actually email help@customerservice.kmart.com, although I have Cc’ed them on this email in hopes that they will help out.  Alternatively, you can try their customer service website: http://www.kmart.com/cskmtemail/nb-100000000441003?adCell=W3

Should I write to all the people who have mistakenly contacted me and ask them for advice?  They have hopefully moved on to correct their issues & seek the help that they were actually looking for.  Maybe they will share their triumphs?

Mr. Holland, good luck in your quest to stop receiving emails gone awry, and hopefully I will also do well with mine.  (Although, it is indeed humorous blog fodder.)

It’s absolutely nothing like rain on your wedding day,
-Waldo Lunar
Professional Customer Service Liaison, Esq.
World (and Lunar) Domination

Hope that clears things up.

Think of the Kmart employees this holiday shopping season


Heh.  In yesterday’s pre-W(aL)D Wendy’s repost, it linked to a thread on PittsburghBeat.com which in turn linked to another old thread about Kmart which eventually came to a nice conclusion.  These weren’t listed in my older pre-W(aL)D post… so I thought I’d share them individually.

I filled out the survey noted on their receipts, at www.kmartfeedback.com. Apparently someone actually reads ’em!

Quote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: XXXXXXXXXXXXX@yahoo.com
Sent: Saturday, November 29, 2008 6:12:41 AM
Subject: InquiryEric,I am the store manager of the below mentioned Kmart store. I would like to have an opportunity to speak with you directly. I do take pride in the store and would appreciate any and all feedback you can provide me to make your next shopping experience a pleasant one. Thank you for your time and I look forward to hearing from you.JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax
________________________________Store Number: 3616

Customer Name: Eric XXXXXXX

Customer Phone: contact by email

Customer Phone (alternate): n/a

Customer Email Address: XXXXXXXXXXXXX@yahoo.com

Department: Customer Service Desk

Category Code: Customer Service Experience

Reason Code: General Frontend Service Issue

Situation:
SC# 0361611250800352385

The electronics department looks like someone knocked everything off the shelves, then had a dog put it all back. Pretty difficult without opposable thumbs, eh? Yes. Yes indeed. And, the dog didn’t know the alphabet in order to arrange CD’s & DVD’s either.

The cashier did not say one word to me. ONE WORD. After waiting through the ridiculous line (no other registers were open, as I was being checked out another employee lazily sauntered over to her register), the woman rang me up did not say “hello”, “hi”, “good evening”, “credit or debt”, or even “Go #*%$ yourself!”. After all my items had gone through, and I paid. I even said “Thanks” and smiled… and got absolutely no indication that I had even been heard. My wife looked at me like we were in the Twilight Zone.

Holy cow, this is ridiculous. Sadly, it’s indicative of what happens pretty much every time I go to that store. There are some other great area Kmarts, like the one in Robinson, and even the one in Bridgeville… but this one is closest to my house… What the heck is wrong with everyone who works there? Don’t they take any sort of pride in the store? Don’t the managers see what’s going on, how the store looks, how the employees behave… and why don’t they care???

I just can’t even fathom being a cashier, and not greeting people… or even acknowledging their presence. And, I can’t fathom a shift, store, or regional manager that would a. hire someone like that (let alone dozens like that); and b. let that kind of behavior slide.

***I was unable to call the customer no phone number, I did sent notification.**

So, I wrote these…

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: “SM3616, Store Manager” sm3616@searshc.com
Sent: Monday, December 1, 2008 9:10:52 AM
Subject: Re: InquiryHello Jodie,Thank you for taking the time to contact me. I’m not sure if there’s anything further to discuss. I pretty much expressed my issues below.I can’t imagine how stressful it must be to run a store… but it seems that your Kmart is slipping in comparison to stores like the aforementioned Robinson & Bridgeville locations.

Back when we were just dating, my wife used to work at the Kmart on Route 8 just outside of Shaler (not sure of the actual neighborhood there), and the managers were on them all the time to have multiple registers open, to have the shelves stocked neatly & orderly, and they always had a lot of registers open at the front.

I just see a general lack of “give a damn” in Parkway Center. Hopefully the trend is reversing though, as this e-mail has shown me that you do indeed care about your store.

Thank you for your time,
-Eric

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: Customer Service Kmart.com help@customerservice.kmart.com
Sent: Monday, December 1, 2008 10:07:05 AM
Subject: Re: Store Manager SM3616 / JODIE M. STROTHERHello,I’d like to just pass on the e-mail below, & show my appreciation for this store manager taking the time to contact me regarding my comments made via kmartfeedback.com as noted on my store receipt. Can someone let her superiors know that her time and effort did not go unnoticed?Hopefully she can pass the message of store pride on to the employees.

Thank you,
-Eric

Hmm, I got a response…

JODIE M. STROTHER wrote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: Eric _______ XXXXXXXXXXXXX@yahoo.com
Sent: Tuesday, December 2, 2008 7:05:00 AM
Subject: RE: InquiryEric,Stressful is a word that doesn’t even describe what retail is nowadays. However, I do take pride in the store and at times it does get out of control. I appreciate feedback any way it comes. We strive to do our best with the personnel in the store. It does fall apart at times and we are working hard at correcting those problems.
Just keep us on your shopping list this year and let us try to show you we are looking at alternative ways to improve your shopping experience.Happy holidays and I look forward to hearing from you in the future.

JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax

________________________________

I found this to be a fairly positive response.  I can’t imagine trying to manage a group of people who generally do not care.

This is the icing on the cake though…

AiXeLsyD13 wrote:
Remember my Kmart rant? Bethany was in there not too long ago, walked by the electronics section and said it’s all neat & orderly…..and the cashier greeted her. Laughing