Subway, Quiznos, Taco Bell, W.G. Grinder’s, & Sheetz take note…


https://twitter.com/#!/W_a_L_D/status/169103504059797506

https://twitter.com/#!/FirehouseSubs/status/169104530632474624

https://twitter.com/#!/W_a_L_D/status/169104935043088385

Firehouse Subs, you’re awesome.  I’m just sayin’.

Other food places with no shellfish currently on the menu, pay attention here too.  You don’t need shellfish.

Places that have added it over the years, preventing me from going back…

Other places that don’t need to add it to the menu…

Got that?  Good.

Also, what ever happened to Roly Poly & Schlotzsky’s?  They were excellent shellfish-free places to dine.  Come back!  Also, we need McCalister’s Deli and Lion’s Choice to remain shellfish free and move to the ‘Burgh.  Maybe even Jack in the Box too.

To the rest of you, let’s stop these damn seafood lent specials.  Let the business go to Red Lobster, Joe’s Crab Shack, Long John Silver’s‘, VFD fish fry events, and Monterey Bay.  If you don’t normally do shellfish, stay away from it.  Please?  I ask of behalf of the seafood allergic and those who choose to eat kosher.

Firehouse Subs

Firehouse Subs - my new food heroes.

♩♫ Where have all the Quiznos gone? ♬♪


Some people are no fun.  Quiznos pretty much refuses to write back to this:

Salutations Sandwich Sultans!

♩♫ Where have all the Quiznos gone? ♬♪  (I imagined that in my head as sung like that “Where Have all the Cowboys Gone” song from the 90’s. – Hopefully you did too!)

I live in & around Pittsburgh PA, and all the Quiznos locations seem to have dried up.  At one point we were over-saturated, then poof!  They were all gone.

What happened?  Was it too easy to open a Quiznos?  Are they deceptively hard to run for a profit?  Is it hard to find good workers?  Certainly you have a better product than Subway and there aren’t many Jimmy John’s, Jersey Mike’s, or Firehouse Subs in the area (yet).

I ask only because I keep receiving emails asking me to come eat at Quiznos… yet there aren’t any near where I live or work, thus eliminating weekday lunch or dinner visits.  This doesn’t discount weekends, but I also don’t find myself near any Quiznos locations when I’m out & about.

This brings me back to by original query; ♩♫ Where have all the Quiznos gone? ♬♪  (Did you hear it this time?)

Inquisitively,
-Waldo

Quiznos

♩♫ Where have all the Quiznos gone? ♬♪

Really, what happened?  That’s all I want to know.  They are actual legitimate (if slightly embarrassing) questions.

I’ve submitted this to their contact form, and haven’t received a reply.  I sent it to some email addresses I had for Quiznos employees, and it bounced back.

They didn’t really answer well via Twitter, as they couldn’t get my whole letter:

https://twitter.com/#!/W_a_L_D/status/162938645433688064

https://twitter.com/#!/Quiznos/status/162940367585546240

https://twitter.com/#!/W_a_L_D/status/164450783432155136

…and no reply to that last one.  So, I tweeted at a Quiznos that responded with a valid corporate email address…

https://twitter.com/#!/W_a_L_D/status/164794357063487490

https://twitter.com/#!/QuiznosRSM/status/164936161679257600

https://twitter.com/#!/W_a_L_D/status/165059805118083072

https://twitter.com/#!/QuiznosRSM/status/165117413602496512

https://twitter.com/#!/W_a_L_D/status/165164293313150976

…and I got an error message that bounced back saying the following:

Delivery to the following recipient failed permanently:

helpdesk@myquiznos.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 <helpdesk@myquiznos.com>: Relay access denied. (state 14).

Weird.  That message (according to a quick Google search) sort of tells me I’ve been marked as spam.  I tired sending from a different email address, but got the same thing.  I may have to print & mail this one.  I wonder if even that will garner a response?

And, I liked Quiznos…

At least Subway has a sense of humor…


Twitter is fun, kids.

https://twitter.com/#!/subwayfreshbuzz/status/114710978746265600

https://twitter.com/#!/AiXeLsyD13/status/114711257227083776

https://twitter.com/#!/subwayfreshbuzz/status/114716148385316864

Too bad they’ve never responded well to my ridiculous questions…

Subway still sucks, so does IHOP, take your allergy-sniffing dog there with you…


Some good food allergy articles popping up lately, if you’re paying attention:

  • Allergies in the classroom: What’s OK to send in for snack time?  –  Some good tips.  Not sure if I’m 100% on-board with banning stuff in schools & classrooms.  I’d just promote safety a little more.
  • Subway expanding gluten-free test – Subway is still clueless.  They’re pushing the gluten free fad as far as they can with as little effort as possible, all while making a big deal about it & ignoring that other allergens exist.  (Read the comments.)
  • IHOP flops – IHOP owed by the same company that owns Crapplebees, also could not give a crap about your food allergies.  Try the new effortless lemon-zest dairy-free salad today! (Read the comments.)
  • $20,000 allergy-sniffing dog is a real lifesaver – Such a great idea!  Too bad it’s a $20K price tag.  I’d love to have a deathfish-detecting pooch.  I’d also train him to poop right outside of Subway restaurants.
  • Managing your food allergies in dining halls and dorm rooms – It’s back to school time.  Solid advice from a real expert.  I’m all about the buddy system.  Friends that look out for your best interest as far as not dying are friends for life.

So yeah, stuff’s happening.  I’m really just posting this to say… we’re out there.

Cleanliness and awesomeness at Market District in Robinson


Giant Eagle Market District Restaurant on UrbanspoonI’ve written about the Market District restaurant before (& specifically about the allergen signage), and have even posted a review & photos on Urbanspoon.  I probably will again.

I feel the need to write once more to applaud their cleanliness & friendliness at the BBQ station (OK, the Smoke & Fire Rotisserie).  Bethany & I were there for dinner & grocery shopping last night on a trip to get a bunch of stuff and take advantage of the dastardly cult-like fuelperks!®/foodperks!™ programs.  (Don’t tell anyone, but Tuesday night is a great night to go shopping there.)

PRETTY PLEASE! (with a cherry on top) USE MAIN ENTRANCE ←with a cart― NOT THE ROTATING DOOR
sign for the special sort of Yinzer…

I noticed a few things.  First, I noticed a sign above the soups that said that seafood soups would be available in the seafood section.  I wish I had snapped a photo.  It may not have anything to do with allergies & potential cross-contamination, but I like it.  Keep the deadly seabugs in their own little corner.

Next and more importantly, I noticed the employee that handled my order.  She told me that she’d be with me as soon as possible while she handled the order for the people in front of me.  I had no problem waiting, but the acknowledgement of my presence was a great start.  You can’t imagine how many people behind a food counter will just ignore you, and how such a simple thing as a hello makes all the difference.

The big surprise came after I ordered my turkey sandwich with St. Loius style sauce & grilled vegetables (which are so incredibly awesome).  I watched my new favorite employee take the carving knife carving, wash it in the sink, then come back to spray/wash/wipe the cutting board, then proceed to carve the delicious turkey for my simple yet tasty sandwich.

(You mean, there are steps beyond wiping a knife with a dirty rag?  Yes, I’m talking to you, Subway.)

Such simple steps, such a comfort for someone with food allergies.  I know I go to the Rotisserie station because it’s deathfish free, but hopefully this is an insight to Market District‘s overall food prep/handling policies.  If not put in place by training, I applaud this team member’s personal dedication to cleanliness!  I wonder if they’ve looked at FAAN’s guide to welcoming guests with food allergies?  I was already a fan of the place because of other chefs there that I had talked to regarding food allergies, and this just put it over the top.

I hope to write to Market District to express my awe & thanks.  If only they would do a few more simple things, they would indeed be the most awesome grocery store ever:

Turner's Tea-Bird
Turner’s Tea-Bird

Chick-fil-A CARES


I told you there were more!

Somewhat humorously, the slowest responses from Chick-fil-A have been from the webform & customer service email address.  I pulled out all the stops in tracking down & emailing every available Chick-fil-A email address, because you never know if you’re going to get a response from some companies.

I started with the webform:

From:world.and.lunar.domination@gmail.com
To:Chick-fil-A.CARES@p67ix100.na.ko.co
CC:
Sent: 02/07/11
Subject: Chick-fil-A Web Form Message

Hello,

I have a photo that I’d like to send with comments.  Do you have an email that I may write to directly without the cumbersome contact form?

Thank you for your time,
-ERiC AiXeLsyD

And I got this reply…

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Fri, Feb 18, 2011
Subject: Chick-fil-A Response
To: world.and.lunar.domination@gmail.com

Dear Mr. AiXeLsyD: 

 

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your inquiry regarding submission of a photo.  We hope the following information will be helpful.

Thank you for wanting to share this photo with us. If you will respond to this email and attach the photograph, then we will receive and submit to Marc Osborne, Operator of the Robinson location.

Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Margaret
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8000257615]}

So, I sent them this:

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Sun, Feb 20, 2011 at 5:55 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello & thanks for the email!

My original comments & the photo referenced are attached.

Can’t wait to hear from you!  (Oddly enough… the absolute 1st to reply to my email was Dan Cathy himself!  The webform is quite slow in comparison to emailing Mr. Cathy directly.)

Rock on!

-E.

No response so far.

But, I did email the original message to chickfilacares@na.ko.com just to see if I got a response.  I did.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Fri, Feb 18, 2011
Subject: Chick-fil-A Response
To: world.and.lunar.domination@gmail.com

Dear Mr. Aixelsyd:

Thank you for taking the time to contact Chick-fil-A. We are grateful that you provided your encouraging comments regarding our tasty food, the friendly customer service and our Cow Campaign.

I would like to assure you that your thoughtful message has been shared with the appropriate parties at Chick-fil-A.

Again, thank you for your time and interest in Chick-fil-A.  We are grateful to know that you love Chick-fil-A, and we look forward to serving you in the future.

Sincerely,

Margaret
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8000257737]}

I wonder if Margaret realizes that she wrote back to the same nutjob twice?

Chick-fil-A is so freakin’ polite.


You read my post, (The not so) Holy Cow!, right?  Well, I’ve gotten a few more replies from within the Chick-fil-A organization.  While none are as cool as getting one from Dan Cathy himself, they’re all amusing in that they won’t quite mention that the cow’s front leg totally looked like a penis.

I emailed a bunch of random Chick-fil-A email addresses that I was able to find via Google, and soem local places.  This was the first response after Mr. Cathy:

From: Circle Centre Mall <circle.center.mall@chick-fil-a.com>
Date: Tue, Feb 8, 2011
Subject: RE: “SPICEE CHIKIN BISKITZ” Alarm Clock Table Ad
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Eric,

I’m actually in a mall. The marketing material in question is not in use at our store so I hadn’t seen it.

Interesting observation!

Not sure what feedback you’d received from others, but, at least for me, it hasn’t been an issue.

Thanks for being a Fan of Chick-fil-A!

Sam

So, basically… “It wasn’t me!”  But, “Interesting observation!” must mean, “Wow, that does look like a penis!”

I wrote back to Sam, but have yet to receive any more correspondence from him:

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Feb 16, 2011
Subject: Re: “SPICEE CHIKIN BISKITZ” Alarm Clock Table Ad
To: Circle Centre Mall <circle.center.mall@chick-fil-a.com>

Thanks Sam,

I found them amusing.  I did only hear back from the local Chick-fil-A, and interestingly enough directly form Dan Cathy himself.  Now, that’s customer service!

Watch out for over-excited cows, my friend!

-ERiC

Then, I had a nice exchange with local Chick-fil-A employee Rebecca Thornsbury, whom I have contacted before:

From: Chick-fil-A South Hills <cfasouthhills@gmail.com>
Date: Mon, Feb 14, 2011
Subject: Re: “SPICEE CHIKIN BISKITZ” Alarm Clock Table Ad
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>

Hello Eric.  Thank you for the feedback.  I sent your email onto our Creative Team within Marketing at our Corporate Office.  They emailed back today that they received it and will look into it.  Also thank you for the nice compliments.

We really appreciate you being a fan of Chick-fil-A.

Talk to you soon,

Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
www.chick-fil-a.com/southhills

They really are always happy for the compliments of my first email.   I wrote back to my new old friend…

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Feb 16, 2011
Subject: Re: “SPICEE CHIKIN BISKITZ” Alarm Clock Table Ad
To: Chick-fil-A South Hills <cfasouthhills@gmail.com>

Hello Rebecca,

I haven’t heard form the creative team in marketing at the corporate office yet, but I did get an email from Mr. Dan Cathy himself!  That’s what I call service!

I would be interested to see if anyone else saw the same thing I did.  Maybe it’s more like a Rorschach test for a dirty mind, and I’m the odd man out.  Although, my wife saw the same thing.

I’m glad you like the compliments, and can assure you that they’re well-deserved!  I didn’t hear back from the Robinson CFA, but that’s where we saw the humorous (or amorous?) cow clock.  Your store is generally much cleaner and more pleasant… so a response from you & not from them isn’t a surprise.

Just writing this email I’m already hungry for some chicken nuggets.

Thanks for writing!
-ERiC

I’m telling you, it looks like a penis.

From: Chick-fil-A South Hills <cfasouthhills@gmail.com>
Date: Thu, Feb 17, 2011
Subject: Re: “SPICEE CHIKIN BISKITZ” Alarm Clock Table Ad
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>

Hello Eric.  It is nice to hear that Dan Cathy wrote you.  Chick-fil-A is a great company and cares about what the customers think.  I am not sure if the Marketing Team will be writing you or not.  When they emailed me back, they said they would pass it along to the creative people and make note of it.

We have had no one else mention anything about the clocks.  A lot of the kids that eat in our restaurant really liked them and moms asked if they could take them home.  I had mentioned in my feedback to Chick-fil-A that it was a hard table topper because people moved the arms around and then they broke very easily.

Thanks again for the feedback and we’ll see you soon!

Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
www.chick-fil-a.com/southhills

“Mom, can I take home the cow alarm clock where his arm is swinging around from his waist?  Sure, one arm broke off, but that’s OK.  It just needs the one.”

Although, it does seem that Dan Cathy is a swell guy.  I wonder when he’s going to be on that Undercover Boss show?  A PR team needs to put him to work with a gay Chick-fil-A employee.

I have a few more, but I’ll save them for another post.

 

Al Armcock

Al Armcock