A chat with Comcast… “This is a rare and complicated issue.”


Comcast Remote Mascot Rubber Suit 2011 Festiva...

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!
Outsourced (film)

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

The Captain’s Back.


Barnes Returns to Dormont Dogs

Barnes Returns to Dormont Dogs (Dormont-Brookline Patch)

So, you may remember my earlier blog post about Dormont Dogs, the Captain’s newsworthy actions, and the family.  If not, you may want to read that one first.  If so, you may want to check out this article from the Dormont-Brookline Patch:

It’s a great article, soiled by crude comments (as are many things found on the internet).  I’ve already shown my support by simply being a patron, been “vocal” about my support in blog form, and via comments.  I’d like to add some more thoughts here.

Captain committed some illegal acts.  He was arrested, sentenced, and served his time.  In the eyes of the law, he’s paid his due.  It should be settled there, but some of you apparently don’t agree.  You look for further condemnation for whatever reasons… a perceived higher moral standard, some internal guilt, jealousy if you felt you’ve ever been punished too harshly for something, or just plain anger.

Dormont Dogs on UrbanspoonCaptain has put it all out there.  He’s admitted guilt, apologized to his family & the community, and he’s ready to move on.  You can take the high road, and let him move past this & give him room to prove that he’s worthy of forgiveness.

Mainly, my whole message here is about forgiveness.  It’s a simple thing to think about, and to talk about…but it can be extremely difficult to ask for or to give. It doesn’t matter what the situation may be.  It doesn’t matter if it’s serious or simple.  It does no one any good to hold on to anger or any sort of grudge or agenda.

Most major religions teach forgiveness.  I believe there’s a dual purpose outside of the divine.  When you find it within yourself to drop the urge to pass judgement and forgive someone, a great weight is lifted off of you.  You can physically feel it if your anger or resentment is strong enough.  Try it.  Let go of the negative.  It doesn’t do anyone any good.  Leave judgement to the authorities and ultimately whatever higher power you subscribe to.

As for this current situation, a comment by Mike Jones sums it up nicely:

We can’t condone what he did, but it does take a lot of guts to stand up and apologize to the community for embarrassing it. Hopefully he is able to give back to Dormont in a way that would atone for his crimes more than probation or jailtime ever could.

An enlightened sentiment, eloquently stated.

To end on a light note…  Johnny Cash was all about forgiving and rehabilitation… all those prison concerts.  Who are we to argue with Johnny Cash?

The Stickermobile…


I saw this the other day at the Giant Eagle in Bridgeville.  It blew my mind.  All of the stickers/magnets were on the driver’s side of the vehicle… there were none on the back or the other side.  I had to take some photos.

The Stickermobile!

Is this what happened when Pimp My Ride went off of the air?

I tried to get a few angles…

Insanity.  You get all that? Let’s analyze some of these stickers and magnets, ignoring the fact that they’re all on one side of the vehicle.  Here we go…

The Stickermobile roundup...

What exactly is going on here?

I’ll try to tackle these dozen highlights one at a time:

  1. Support BP Music, NC State, and they love their dog.  Call me sexist, but I’m assuming this is a woman’s car.  She loves her dog.  BP is Bethel Park, right?  A lot of colleges are represented on this car.
  2. Here we have some refrigerator magnet letters, a penguins sticker, and something unidentifiable.  We can only guess as to what GH, VA, & UP mean.  Go Home?  Virginia?  UP what?  Why are the letters faded to clear?  Did they start out clear, or did UV rays suck out all the pigment?
  3. Here we have two giant Penguin bottle-cap refrigerator magnets, which can only mean twice the support for your hockey team and twice the alcohol problem.
  4. She really loves her dog.  She doesn’t love her van.  Magnets get tiny rocks stuck behind them, and they scratch the paint on your car.  Paint also discolors behind them.
  5. Here we have the troop support ribbon, a probably non licensed Steelers football, and a pink Baby on Board sign.  I say if you have a troop support ribbon on your car with any other ribbons… it negates the gravity of your sentiment.  There’s another ribbon somewhere among all this chaos.  By buying generic “go black and gold” sticker, you are stealing money from the poor underprivileged team that you support.  If your car looks like with all the stickers, I hope you didn’t tattoo one side of the baby you supposedly have on board.
  6. It wouldn't shock me if this dog was in that van.

    It wouldn’t shock me if this dog was in that van.

    West Virginia and Penn State on the same vehicle?  Pitt is in there too.  You are a rather conflicted individual… assuring you’re going to get keyed no matter what school you visit.  I bet college kids love getting picked up in this van.  Also, you love your Pomeranian a little too much.  You’re not into bestiality, are you?  I sure hope you didn’t dye it purple.  Wait.  Is Baby the dog?

  7. Here’s that devotion to Pitt, a faded Pens sticker, a blue Steelers football, a Penn State paw, and a secret coded message with the ‘fridge magnets.  JFLE S ON.  What is Jfle on?  Crack?
  8. Only the best fans have super faded stickers.  Was this a Steelers one, or one for one of the colleges… or high school?
  9. XK? XK.
  10. A Steelers cap, but there’s only one.  Not as devoted as the Pens?  You only drink half as much during football?  There’s something unidentifiable, an M (I think), and something saying something about how you roll.  I think we know how you roll.
  11. Is this a Nascar sticker, or a Sunoco one?
  12. Protesting construction in Pittsburgh?  That’s actually funny.  Perhaps the construction workers would be amused by it when you pass… if they could pick it out of the madness.  This ribbon apparently supports ninjas.

So, what’s your take?  What is this all about?  Is it a statement?  Is it kitsch?  Is it art?  Is it madness?  Is it super fandom?  Is it hoarding?  Is is someone who is banned from putting magnets on the refrigerator at home or a girl that was ever allowed to hang teen heart-throb photos on the wall while growing up?  Is it covering bird poop?  Is it a message for the aliens when they finally arrive?  Hoarders: Sticker And Magnets Edition?  Where is your OBX-like “PGH”, “N@”, “N’at” or “Yinz” sticker?

O Captain! My Captain!


Holy cow.  Has anyone seen the recent news stories about the owner of Dormont Dogs?  I was walking into the house last night as the story came on the news.  My wife was all like “listen to this!” pointing to the TV before we even said hello to each other.  I watched the story in a sort of disbelief.  Neither of us could believe what we were seeing/hearing.

Dormont Dogs!

These are ridiculously delicious. Click for a Google Tour of the shop!

Dormont Dogs has been a favorite place of ours ever since the first time we walked in the door years ago!  Not too long ago, I finally wrote a review for this blog, although I have had older reviews on Urban Spoon for quite some time… and I’d tell anyone who would listen how they need to get over there ASAP to have some fun delicious hot dogs.

Dormont Dogs on UrbanspoonWithout fail we have been treated well by all of their employees, including the Captain.  Drinks are always refilled, food always brought right to us, we’re always asked how the food is, and always asked how we’re doing in general.  These are kind people who have put their all into a business, and it shows that they genuinely want to not only serve a great product but they wanted you to enjoy it.  They easily made you feel at home if dining in or out on the sidewalk.

Not too long ago, my mother-in-law & father-in-law were there for lunch one day, and when they asked for change to put in the meter, Captain ran out to the meter to pay for them.

By all accounts, Captain is a great guy… and this is just some momentary snap or lapse in judgement.  Any articles that I’ve read including comments from customers and other Dormont/Brookline business owners have had nothing but good things to say about the man.

I’m not condoning his actions, or judging what happened.  My heart goes out to the tellers at the banks, were I in their place I’d hope that I had an extra pair of boxer shorts nearby.  I do have to praise the people in the South Side for their bravery… I certainly wouldn’t have jumped in to wrestle a bank-robber, fearing any kind of weapons or just a plain old whoopin’.  I would think the safe thing to do is to let the police do their job.  Then again, perhaps they would have used excessive force or a chase could have ensued where bystanders could have been put in danger.  Perhaps it’s best that it played out the way it did.

Texas Avenue Dog at Dormont Dogs

Texas Avenue Dog at Dormont Dogs (Photo credit: claramichelle)

I would urge you to continue to support Dormont Dogs when they reopen (hopefully tomorrow – Fri. Feb. 17th).  Word on the street is that Rachel is taking over & reopening ASAP.  I can’t imagine what she, their sons, & their employees are going through right now.  They do not deserve any backlash, retaliation, or bad press.  They are still wonderful people, and a great asset to Dormont.

In fact, right now… they could really use your support, all of our support.  Show them that you’re glad they’re still up & running by going in this weekend and grabbing a meal.  Buy a hot dog or two.  Take a bunch of friends.  Stop in if you’re a regular, or even if you’ve never been there.  Please join us in supporting this business, and more importantly this family.

Check out the Dormont Dogs for Everyone group on Facebook, the official Dormont Dogs Facebook page, and Dormont Dogs on UrbanSpoon.  Please, feel free to share your experiences at Dormont Dogs in the comments below, or even just post your favorite dog(s)!

Still taking donations for the Food Allergy Walk


90% towards my goal of $500!

90% towards my goal of $500!

That’s right, Bethany & I are still taking donations for the Food Allergy Walk in  Pittsburgh.  It’s happening this Sunday, Sept. 18th at 11:00 am.  You can make a secure online tax-deductible donation for either of us, to help us meet our prospective goals, or you can hook us up with a check made out to FAAN.

Support me!
Support me!

Just click the blue “Support Me” button under each of our photos on our respective profiles to donate!

You can read my older posts about the walk for more info:

If you’re following the “Celebrity Endorsement” thing, Andrew Stockey did eventually contact me & agree to help get the word out on WTAE.com.  I still haven’t’ seen anything there yet.

Interestingly, Qdoba & Chick-fil-A also said they’d donate something, yet they haven’t online yet anyway.  I’m going to have to remind them.

You can also read all of my Food Allergy related posts if interested in learning more about food allergies form an outspoken crazy blogger.

More from the Food Allergy Walk Facebook Page

The Walk in Pittsburgh will feature lots activities, such as: face painting, balloon artist, trackless train, mad science and inflatables. We will have a musical performance by Kyle Dine and be joined by Pittsburgh Panthers mascot ROC.

We look forward to once again welcoming Sally Wiggin and Stephen Cropper. Following the Walk, will be Q&A session with allergists from AGH and UPMC who have volunteered their time. Rep. Matt Smith will join us to share information about the new EpiPen laws in PA.

You can get one of these limited edition T-shirts for donating $50 or more, thanks to Erin “Ernie” Payne:

King Krab Orange Ernie and the Berts T-Shirt
Special Edition King Krab Orange Ernie and the Berts T-Shirt

Earthquake Relief Hygiene Kits


So, in the wake of everything that’s just happened in Japan, and still in support of the recent events in Haiti, a local UCC cluster (and more specifically, my church: ERUCC) is collecting the contents of hygiene kits to be sent to those in need.

Here’s what’s needed:

Hygiene Kit Instructions

This year at our Wednesday Evening UCC Cluster Lenten Service we will be receiving a precious offering. In the face of natural disasters, violence, or grinding poverty, Hygiene Kits can mean the difference between sickness and health for struggling families.

To assemble a Hygiene Kit you will need:

  • One hand towel measuring approximately 16″ x 28″ (no fingertip or bath towels and new towels only)
  • One new washcloth
  • One wide-tooth comb (Must be wide-tooth and one comb per package-available at Target, Wal-mart and other discount stores)
  • One new nail clipper
  • One bar of soap (bath size in wrapper)
  • One toothbrush (in original packaging-only one per package)
  • Six standard size Band-Aids®

Place all items in a one-gallon plastic bag with a zipper closure, remove excess air from bag, and seal. Please do not add toothpaste to the Hygiene Kit. Cartons of toothpaste that have an extended expiration date will be added to Hygiene Kit shipments just prior to shipment.

I personally like the fact that we can donate concrete items knowing that it will have a direct impact, and even if you can only afford to put together one kit or even part of a kit… you know that it will go directly to someone in need.

If you can get the kits to me, I’ll see that they get to the church, or you can drop them off/send them directly to:

Emmanuel Reformed United Church of Christ
3618 Hills Church Road
Export, PA  15632-9371

Thanks & please spread the word!

The #FoodAllergyMomArmy


So, if you follow me on twitter, you may have seen me use an odd hashtag; #FoodAllergyMomArmy

“What’s a Food Allergy Mom Army“, you ask?  It’s what happens when you ask your twitter friends about air travel and Epi Pens.  I was served with an onslaught of what would later become known as nagtweets, demanding that I get a 2nd Epi Pen, and that I carry it on the plane, not in my luggage.  Most all of my replies were from moms of kids with food allergies, some with food allergies themselves.  Even though I bet we’re around the same age, I had an instant army of adopted moms looking out for my well-being.

I’ve received advice  & support on food allergies from other sources on the web, but they’ve increased exponentially since I’ve joined Twitter.  Now, I use twitter to keep in contact with other friends, and to follow fun stuff like music, Star Wars, Fringe, & local Pittsburgh stuff… but it’s definitely my go-to resource for Food Allergy support.  That’s support on many levels… whether it’s information, advice, or sympathy.

So, if you’re on Twitter, and you have food allergies, check out my allergies list, and the #FoodallergyMomArmy will eventually make themselves known.   (Maybe the’ll even comment here.)