It’s a great article, soiled by crude comments (as are many things found on the internet). I’ve already shown my support by simply being a patron, been “vocal” about my support in blog form, and via comments. I’d like to add some more thoughts here.
Captain committed some illegal acts. He was arrested, sentenced, and served his time. In the eyes of the law, he’s paid his due. It should be settled there, but some of you apparently don’t agree. You look for further condemnation for whatever reasons… a perceived higher moral standard, some internal guilt, jealousy if you felt you’ve ever been punished too harshly for something, or just plain anger.
Captain has put it all out there. He’s admitted guilt, apologized to his family & the community, and he’s ready to move on. You can take the high road, and let him move past this & give him room to prove that he’s worthy of forgiveness.
Mainly, my whole message here is about forgiveness. It’s a simple thing to think about, and to talk about…but it can be extremely difficult to ask for or to give. It doesn’t matter what the situation may be. It doesn’t matter if it’s serious or simple. It does no one any good to hold on to anger or any sort of grudge or agenda.
Most major religions teach forgiveness. I believe there’s a dual purpose outside of the divine. When you find it within yourself to drop the urge to pass judgement and forgive someone, a great weight is lifted off of you. You can physically feel it if your anger or resentment is strong enough. Try it. Let go of the negative. It doesn’t do anyone any good. Leave judgement to the authorities and ultimately whatever higher power you subscribe to.
We can’t condone what he did, but it does take a lot of guts to stand up and apologize to the community for embarrassing it. Hopefully he is able to give back to Dormont in a way that would atone for his crimes more than probation or jailtime ever could.
An enlightened sentiment, eloquently stated.
To end on a light note… Johnny Cash was all about forgiving and rehabilitation… all those prison concerts. Who are we to argue with Johnny Cash?
Well, you probably know I like barbecue. I’m a big fan, and I’m always willing to try out new places. Well, new places that don’t have shrimp or other deathfish on the menu. I’ve scoped out the web sites three places I haven’t tried… perhaps they’re rather new? Can anyone tell me if they’ve been to any of these places & what they think? (Or if they have any stuff on site that’s not listed on the online menu?)
Perhaps, like movie nights, I can organize a Pittsburgh (& surrounding area) BBQ tour? Would anyone be interested?
I’d like to check out the following BBQ restaurants…
Holy cow. Has anyone seen the recent news stories about the owner of Dormont Dogs? I was walking into the house last night as the story came on the news. My wife was all like “listen to this!” pointing to the TV before we even said hello to each other. I watched the story in a sort of disbelief. Neither of us could believe what we were seeing/hearing.
These are ridiculously delicious. Click for a Google Tour of the shop!
Dormont Dogs has been a favorite place of ours ever since the first time we walked in the door years ago! Not too long ago, I finallywrote a review for this blog, although I have had older reviews on Urban Spoon for quite some time… and I’d tell anyone who would listen how they need to get over there ASAP to have some fun delicious hot dogs.
Without fail we have been treated well by all of their employees, including the Captain. Drinks are always refilled, food always brought right to us, we’re always asked how the food is, and always asked how we’re doing in general. These are kind people who have put their all into a business, and it shows that they genuinely want to not only serve a great product but they wanted you to enjoy it. They easily made you feel at home if dining in or out on the sidewalk.
Not too long ago, my mother-in-law & father-in-law were there for lunch one day, and when they asked for change to put in the meter, Captain ran out to the meter to pay for them.
By all accounts, Captain is a great guy… and this is just some momentary snap or lapse in judgement. Any articles that I’ve read including comments from customers and other Dormont/Brookline business owners have had nothing but good things to say about the man.
I’m not condoning his actions, or judging what happened. My heart goes out to the tellers at the banks, were I in their place I’d hope that I had an extra pair of boxer shorts nearby. I do have to praise the people in the South Side for their bravery… I certainly wouldn’t have jumped in to wrestle a bank-robber, fearing any kind of weapons or just a plain old whoopin’. I would think the safe thing to do is to let the police do their job. Then again, perhaps they would have used excessive force or a chase could have ensued where bystanders could have been put in danger. Perhaps it’s best that it played out the way it did.
Texas Avenue Dog at Dormont Dogs (Photo credit: claramichelle)
I would urge you to continue to support Dormont Dogs when they reopen (hopefully tomorrow – Fri. Feb. 17th). Word on the street is that Rachel is taking over & reopening ASAP. I can’t imagine what she, their sons, & their employees are going through right now. They do not deserve any backlash, retaliation, or bad press. They are still wonderful people, and a great asset to Dormont.
In fact, right now… they could really use your support, all of our support. Show them that you’re glad they’re still up & running by going in this weekend and grabbing a meal. Buy a hot dog or two. Take a bunch of friends. Stop in if you’re a regular, or even if you’ve never been there. Please join us in supporting this business, and more importantly this family.
CHAINS. I wanted to tackle the prominent area pizza chains for part 3. (You read parts 1 & 2, right?) I’m really not supposed to eat pizza right now thanks to recently diagnosed GERD/Acid Reflux/Barret’s Esophagus, but I have eaten many pizzas from these many chains over the years. I’m going to be extra picky about my pizza from now on. I’ll probably stick with Slice on Broadway and Aiello’s. But the event may come up where I need to pick a chain place again, and here’s where they fall…
Fox’s(or Fox’s Pizza Den) is pretty good. The different locations aren’t always consistent, but when you find a good one… stick with it! I really dig the one in Bridgeville as of late, but the one closest to home is the one in Brookline. I grew up on Fox’s in Murrysville, as it was the only place who would deliver to my house out in the boonies. I don’t know if Fox’s recently revamped their UrbanSpoon profiles or what, but I know I’ve reviewed the one in Brookline, but it’s not there. Their pages all seem to have little to no reviews or votes. I remember going on & on about the wedgies. In fact, I found it at another source…
Gimme a Wedgie!
It’s not the sick twisted fantasies of a nerd that likes being dominated by bullies… It’s a call to order the best #%@$ing sandwich you’ve ever had. It’s served up on a pizza crust instead of a bun. How awesome is that? The steak one is my favorite, but I’ve never seen one that doesn’t look appetizing. Just make sure you’ve got plenty of napkins on hand.
Their pizza is pretty damn good too. There was a Fox’s near where I grew up in the suburbs, but they never had a menu this vast. I sometimes end up getting the fried zucchini or the potato wedges… but really can’t ever eat anything after finishing a whole wedgie. In fact, my wife & I even sometimes just split one to avoid over-stuffing. Ordering for delivery is usually the standard half hour to 45 min., and they’re usually there before they said they were going to be… so that’s a plus. You can’t go wrong with Fox’s.
Vocelli Pizzais another one that must have purged old UrbanSpoon reviews. There’s virtually nothing there. I used to love Vocelli’s, even if they’re just named after a made up Italian sounding word. The service at the local one went down hill, and this is what it used to say on UrbanSpoon:
I used to love this place, & would order quite frequently. But, the last time we got a Buffalo chicken pizza, there was hair on it. My wife called & told them, they said they’d send a coupon for a free one next time. We never got any coupons, and were hungry for their food again… so I got a stromboli and the wife got a buffalo chicken pizza… and the pizza had hair on it again. She found it (luckily) on the first bite. So, she called the call center. She of course, didn’t eat any more, so we could show them. The delivery boy showed up… was incredibly rude, didn’t look at the old pizza, and practically threw the new one at my wife.
I don’t know why he took it personally… I was gonna tip him for coming out the 2nd time because he didn’t put hair on the pizza… but with actions/service like that, they can shove it. I always tried to tip well too, as we (used to) get pizza form there all the time. This was enough to end it. There’s plenty of other pizza shops around, apparently they don’t need our business, anyway. Hair in a pizza once? I can see it happening. Twice within the span of a month or two? That’s just absolutely ridiculous.
So… in closing, I’d say what used to be a great place has now sunken to a.) being filthy, and b.) having terrible customer service.
…but in all fairness, after a while we did go back & they seemed to have weeded out the bad employees. I’ve also tried their artery-clogging Alfredo sauce on a pizza, and loved it. My triglycerides did not. I do like Vocelli’s normal sauce, and they generally make a consistent pie & decent subs. If you’re ordering for a crowd, I’d say Vocelli Pizza is an across-the-board crowd-pleaser.
''Vocelli?'' Sure, that sounds Italian enough!
Papa John’srules with their online ordering. The sauce isn’t quite as good as Vocelli’s, but they do always give you the tasty garlic dipping sauce and a Peperoncini. They do rock as far as consistency. You know what you’re getting every time. I wish they had subs, I always like to get subs… especially turkey, or sometimes you’re in the mood for a pizza-shop Italian sub. But then again, maybe they just want to focus on pizza & doing it well. Check out these amusing blog posts about Papa John’s:
Little Caesar’s, what the hell happened? When I was a young lad, we would pickup a pizza after we left Network Video (a place where you rented VHS tapes for the kids out there), we’d pop into Little Caesar’s for what I think was called a Bigfoot… two big-ass square pizzas side by side? I’d always want breadsticks, because I have an unnatural love for carbs. I was sad when Little Caesar’s all but disappeared and was relegated to Kmart stores for some strange reason. When there was a recent resurgence, and a subsequent person paid to stand on West Liberty Ave. and sling a Little Caesar’s sign… I was excited. We tried the new incredibly cheap pies one night… and they were terrible. The sauce is definitely much more bitter than I remember, and perhaps in my old age I forgot about all the grease that adorns (soaks) their crust. I still like the breadsticks, and $5 is pretty good for the amount that they give you, but $5 of crap is still crap. If I’m in the mood for punishment, need an immediate meal, and it’s a week where I need to pay for dinner with couch change, I may go back.
CiCi’s ought to change the name to CaCa’s. I’ve only ever been there once, but that’s all I need. Wow. It was like eating wax & tomato soup spread out over crackers. Who cares if it’s cheap and all-you-can-eat when it’s absolutely terrible nutrition? My high school cafeteria served better pizza, and even better pizza imitation food. I think there was a salad bar, and an unholy “mac n’ cheese” pizza. I don’t remember much other than the dried crusty partial pies getting tanned under the hot lights and maybe even someone shouting a welcome when we walked in. I just wanted to leave but had paid and tried to just stay & eat my few dollars worth. CiCi’s won that day. There’s no way I had eaten more of that crap than hat I paid for.
Pizza Hut causes me great gastrointestinal distress. Every few years, I forget and enter a Pizza Hut thinking “ah, it wasn’t that bad”. Yes, yes it is. Perhaps I hit an age long ago where Pizza Hut was no longer compatible with my intestines. Perhaps I was really slow to learn the pattern. We didn’t do Pizza Hut too much when I was growing up. Maybe I never built up a tolerance/immunity. The pizza itself isn’t bad, I’ve had the personal pan, the normal pies, a few lunch buffets… they generally have a good crust & good flavor… albeit greasy. It’s just that their pie unleashes itself like an assault team on my digestive system. The one in Greentree is the last one that I visited. The service was slow, and I didn’t feel welcomed at all. Hopefully it steels my resolve to skip Pizza Hut in the future.
A letter within a maze, for my pals at Pizza Hut. (They never did write back!)
I know I missed Domino’s, but I was never impressed with their pies… and there’s never one around where I’m ordering. I did like the Noid commercials back in the day though. I haven’t tried their revamped pies. I don’t feel like I’m missing anything.
Did I miss your favorite chain pizza? Did I miss your most reviled?
I recently realized that I haven’t blogged yet about one of my favorite local places to eat, so I will now. I have a few reviews & photos on their Urban Spoon page. I really don’t have enough good things to say about the place. Reading my old review, it looks like I went there for the first time in 2008.
They’re tucked away on Glenmore Ave., right off of Potomac, with plenty of parking (for Dormont) in a nearby public metered lot & some metered parking on the nearby streets. It’s a tiny yet incredibly inviting shop. Everyone who has ever waited on us has smiled & said hello, has been polite, welcoming, and a great host or hostess. The place is small, but it’s cozy. Last time we were there, there was three two-person tables inside, and in the warmer months they have two picnic tables outside.
Hot Dog w/ Baked Beans, Cheese, Ketchup, & Mustard. • I get this one even though it's not on the menu. They'll make anything for you!
Dormont Dogs offers hot dogs served up gourmet style on delicious fresh bakery made buns. They’re mostly all named after the neighborhood streets, and they’re all unusual yet delicious combinations. My favorite menu dogs are probably the Reuben Dog (self-explanatory if you’re a Reuben fan) and the Wisconsin Ave. (Swiss, Pepper Jack, Cheddar, & Provolone Cheeses!). A lot of times I order the one above… starting with a “Plane Jane” (a regular dog) & I ask them to add baked beans, cheese, ketchup, & brown mustard. Maybe they should name it after my street? Ha ha. I generally have a side of nachos and cheese. I’ve seen signs for Sloppy Joes, and have seen a delicious-looking taco salad served up, but I’ve never gone in & gotten anything other than a hot dog. I need to just go more often, I guess. I generally wash it all down with some of their excellent sweet tea.
My wife is a fan of the Texas Ave. (Chili sauce, cheddar cheese, sour cream, Fritos), Mississippi Ave. (Chili, Mustard, Coleslaw) minus the mustard, and Bruschetta (tomatoes marinated in olive oil and basil and creamy pesto Parmesan) dogs. I need to muscle up the courage to make my way through the rest of the menu. If you eat ’em all, you get your photo on the wall!
They’re not foot-longs, there’s no natural casings, there not sausages… they’re just hot dogs, done really well. They’re prepared with tasty ingredients, and they always look like little works of art in a basket. You can even get a vegetarian dog if you’d like, in any style on the menu. If you’re near Dormont, and a hot dog fan, you need to check this place out.
Beto’s is another place nearby that is just excellent. They’re the place that you’ve probably heard of that doesn’t cook the cheese & other toppings. You’ll probably either love it or hate it. I dig it, the wife does not. The only thing I’d change is the consistency of the sauce… I’m not a fan of chunks of tomatoes in pizza sauce, but the flavor is excellent. They don’t get all fancy with toppings here either, just simple, straightforward pizza with cheese that’s melting as you eat it. I think my favorite way to eat it is just as plain cheese pizza. Why mess up such a beautiful combination?
Molly’s Pizza is close by too. They have some great pizza, and some really crazy specialty pies like the Ranchero Steak Pizza and the Pierogi Pizza. I personally like to get a pizza with zucchini on top. Excellent stuff! It’s hard to pick a favorite around here.
Foiri’s is a south hills institution. Sorry, I don’t get it. Is it good pizza? Most definitely. Is it overrated? In my humble opinion, yes. Maybe I’m biased because you can get deathfish as a topping there. At any rate, if you’re in the area and a pizza aficionado, it’s worth checking out before you decide that Slice is the best place around.
…the restaurant has become a vibrant gathering place for lovers of Neapolitan pizza, pasta and Italian wine. Nearly everything on the menu is hand-made. And if it’s not made in-house, it’s imported from the best artisans, cheese-makers and salumeria in the world. Mozzarella di Bufala comes direct from Naples every Thursday and the pizzas are baked at 1000˚ in a handcrafted, wood-fired brick oven for less than 90 seconds. This, along with perfectly leavened dough, San Marzano tomatoes and extra virgin olive oil, produces the most authentic Neapolitan pizza possible.
So obviously, this is no Pizza Hut. They make incredible gourmet pies. Unfortunately it’s entirely not what I’m craving when I “just want a pizza”. This is where you want to go when you’d like a nice evening out to enjoy some of the lightest most delicious pizza you’ve ever eaten.
Italian Village Pizza is all over the place. Both by location and quality. They used to have a killer A1 Steak Sub at the one on Rte. 51, but I don’t think they have that any more. The last one I frequented was the one in McMurray, but I only ever got the pizza once or twice. The steak & Italian subs are incredible, but the sauce was just too bitter for me. It tasted like straight tomato paste with some basil thrown in. Some people love it, but it just wasn’t my thing.
I’m still not sure what the exact dispute is… if there’s still a dispute, and if there are only two Vincent’s involved in this saga. Can anyone fill me in on this? I’ve heard several amalgamated stories over the years. Some credible news even. First, you’ve got to get your head around the locations…
I haven’t been to Vincent’s Pizza Park in Holiday Park in a long long time, but I remember it as the greasiest pizza I have ever had. It was good, but greasy. Some people like that. I’m not the biggest fan of grease, but I remember they had a nice thick crust & a flavorful sauce.
I don’t think I’ve ever been to the Vincent’s in Greentree, but the one in Southpointe has great steak subs, garlic buns, and pretty good pizza. Their “like it” percentage on Urbanspoon is pretty low though. No idea what’s up there.
Which Vincent’s is your favorite? Which Vincent’s location is the best & the original? (I think it’s Vincent’s in Forest Hills)
Please, chime in on any of these locations, any from my previous pizza post, or any that I may have missed. I may dive into pizza chains next. Pizza is always a subject of hot debate (and it goes well with beer).
In other news, did you know that they both cater? I wish someone would have told me.
I actually stopped at the local Panera the other night because the wife was sick and wanted some of that cheese-broccoli soup. I went in to get some to go, and got myself a half of a turkey sandwich and a cup of the chicken noodle.
The employee (a young girl, of course) at the counter was quite friendly, asked if I wanted lettuce tomato or onion on the sandwich, and even asked if I wanted mustard and/or mayo. Clearly, someone went over new procedures. Sadly, I asked for lettuce & tomato… and got neither, but I did get mustard and mayo. I applaud the effort, and shame on me for not checking before I left the store.
I have to say, after my initial complaint, they have totally stepped it up service-wise. I still call shenanigans on the new soup. They ought to let sales do the talking… OFFER BOTH. It’s certainly a popular item. Let the consumers decide if they want a great-tasting soup… or the crappy flat-noodled healthy soup. Clearly, as a leader in the Fast Casual industry, you can afford to test the proverbial waters? I think more changes have been made, but it’s still not the old soup. Shenanigans.
Also, I counted 3 signs within a span of about 8 feet on the counter where you wait for your order advertising the catering… and the pop machine still does it too. I think the receipt may have even said something about it.
I spend far too much time contemplating fast food & fast casual dining. If only I could save time buy purchasing already prepared meals. Does anyone out there do that?
From: Waldo Lunar <email@example.com>
Date: Fri, Nov 4, 2011
Subject: New Catering Advertisement Opportunities!
To: & Cc: A bunch of Panera & Boston Market Employees
Hello friends at Boston Market & Panera Bread,
I assume that the lack of response to my last email about an all-out catering battle at my house was ill-received. I didn’t get any interest from either camp, or even any kind of acknowledgement of my email. Not even a coupon. Isn’t that the typical response? “Throw ’em a coupon!” Color me disappointed.
No reply is rather rude, don’t you think? Batman movie night has come & gone. We dutifully provided a favorable dining experience to our guests thanks to an incredible local pizza shop. Roasted red peppers as a pizza topping? A hit all around, I tell you! Subs with a homemade feel cut in to bite-size appetizers were also quite delicious.
I’m not sure why neither Panera Bread or Boston Market was willing to enter my catering battle royale. It would have been an exciting opportunity for both of you. I realize now… that you need help with forward thinking. You missed this opportunity to advertise your catering and fight for my dollar.
I believe that I may have come around to your way of thinking. Perhaps I need to fight for your dollar. I previously saw advertisements on the pop machine and all over the windows as borderline obscene… but why stop at the border, friends? Let’s trample the border, deface it on our way through, and not look back! I have some ideas that you may find attractive. I really look forward to your feedback. (Don’t give me any shenanigans about unsolicited ideas and what-not, we’re all friends here.)
Advertising on the napkins. You already do it on the receipts, walls, & windows. Subway uses their napkins for nutrition information. Show them up, advertise! Think of all that clean wasted ad space ripe for the slinging of your delicious wares. Were one ambitious, this could extend to the “to go” sandwich wrappings, the fancy new plates that you’re both using, and even the trays. Hell, why not the drink cups?
Guerrilla advertising. You could have employees go into your parking lot at regular intervals, and put flyers under the windshield wipers of cars. If you really wanna get crazy, try bumper stickers! People would love decorations on their autos.
Me. Send me a T-shirt that advertises your catering services. I play in a band. I’ll wear it to shows. The throngs of bar patrons who rock out with me on a regular basis will be sure to flock to the nearest Panera Bread or Boston Market location. I might be able to convince my band-mates to do the same. If we’d like to get really crazy, may I offer to sell my forehead as a billboard?
Paystubs. Your employees get paid right? Get that money back! Advertise your catering services on their pay-stubs, and any communications that you need to send. There’s room on that W2 envelope for a 10% off catering coupon.
Right on the food itself. This is the one that excites me the most! You’ve seen the toasters that produce an image of Darth Vader, and the irons that brand your initials on to a steak, right? There are also printers that print right on things like rice paper & cakes. Why not take advantage of this technology? Think about it. Full color printing on wraps? Toasty images on buns, bread, & bagels? Delicious meat branded with confidence, demanding that you pick up a catering menu. It’s never been done. It’s opulent. It’s genius. (If I do say so myself.)
So, what do you think? Can I help in this new advertising adventure? These are the next steps in the evolution of promulgation. Let’s move onward and upward, into uncharted catering promotional territory. It will be an onslaught to the senses, and an influx in revenue for all involved. I’m excited for this venture, and especially excited to get some feedback from everyone involved.
[ -YOUR AD COULD BE HERE- ]
…the corporate office (or in your case the corporate office for our franchise partner who operates bakery-cafes in the Pittsburgh area) reviews your email before contacting and working closely with the general manager to try to resolve the issue.
panerabread Hey, thx for sharing feedback through website. Sorry about your disappointing experience, our CS team is looking into & will be in touch.
I got this email from the local general manager…
From: 3497 <firstname.lastname@example.org> To: [me] Sent: Friday, July 29, 2011 10:50 AM Subject: Contact Us
Dear Mr. Carroll,
I would like to introduce myself as Carrie Janota, the General Manager at the Greentree Panera Bread. I appreciate all your feedback and coaching. Your response will definitely help us with current and future training to associates, especially this time of year. The company has made several changes with menu items that you expressed in your comments. First, our turkey is now presliced so the consistency is different than when we sliced it in house. We also changed the recipe of our chicken noodle soup, which makes it all natural. Another healthy initiative we have taken is the removal of sauces on all cafe sandwiches. We offer packets of mayo and mustard at the condiment bar or you are welcomed to inform the cashier that you would like the condiments on the sandwich and we will gladly put them on for you. The “no onions” is our mistake and I would like to compensate you for a free meal next time you visit a Panera Bread. If you could please send me your address, I will gladly put the coupon in the mail for you. Again, thank you for your input, I use all issues as a learning tools for our associates.
So, this is what I wrote back to them…
Thank you Ms. Janota,
You certainly can address me as “Eric”, not “Mr. Carroll”. I appreciate your incredibly rapid and well-stated response to my experience yesterday. I was going out of my mind in disbelief. I would suggest that Panera spend more time asking/telling customers about changes, and less time advertising your catering services. I mean, really… on the pop machine, you’re advertising the catering service? What about a nice big poster that says… “WARNING: WE CHANGED THE TASTY NOODLES IN THAT SOUP THAT YOU LIKE, THE MEAT ON OUR SANDWICHES, AND HAVE DECIDED TO FORGO MUSTARD.” (Or even a nice traditional Coke or Pepsi logo?)
Boston Market is annoying/obnoxious with advertising their catering too. I get it. You guys cater. I know this. I’m here for dinner. You don’t need to advertise for a place that I’m already in. Imagine going into Walmart & seeing a sign in every aisle that advertises the stuff in the next aisle. This could get quote old quite quickly.
Attn: Panera – I don’t host any lunch parties or have a need for sandwich rings.
Attn: Boston Market – I can cook my own Thanksgiving/Christmas dinner.
Attn: Bob Evans – I can handle making my own lasagna or meatloaf.
Attn: Chick-fil-A – The only thing I’d do with a tray full of nuggets is eat them all myself.
Since you took the time to write, and you’re obviously concerned and well-written, I’d like to address my concerns & the new issues raised more specifically.
The Onion – This is not a big deal. I generally don’t even say anything & just take the onion off myself. This is the first time I was ever asked “Lettuce, tomato, & onion?” in a Panera. So, I said “Lettuce & tomato, no onion please.” This is the only reason I took note. It also said on my receipt “NO ONION” – so the cashier took the effort to note it, and the sandwich-maker had to read & ignore it. Just odd. Again, this is nothing that should ruin one’s day.
The Turkey – I call shenanigans. Any foodie will tell you there’s a world of difference between lunch-meat turkey and the freshly-sliced real thing. Why would Panera decide to sacrifice quality like this? Does it save time? Does it save money? Certainly it can’t be healthier… isn’t pre-packaged lunch-meat loaded with salt & preservatives? Imagine my surprise upon looking at my $6 half-sandwich full of lunch-meat where I had expected (and previously received) actual turkey. Where was my warning of this upon ordering? I certainly didn’t get the proverbial memo here. At least there’s no confirmation of turkeys with gold nuggets in their gizzards and fine wine in their gullets. Although, I didn’t get a staunch denial.
The Lettuce & Tomato – Are Panera employees encouraged to look at the ingredients before placing them on sandwiches? Really, that’s all that would be needed to prevent the placement of brown lettuce & green tomatoes. A general rule of thumb could be “If you were going to make yourself a sandwich, would you use this?”
The lack of any condiments – Again, list this in the “things that would be nice to know before I placed my order, or at the very least as I was placing my order” category. I liked the previous dressing/sauce whatever you want to call it, and it was certainly different from the straight mayo or spicy brown mustard available by the drinks (& catering advertisement). Is this really a “healthy” option or a money-saving option? I’m reminded of the “removing one olive from every salad” story with American Airlines. It saved them a rumored $40,000. I imagine all of this no-more-condiments stuff adding up to a HUGE savings for Panera… but my sandwich didn’t get cheaper, did it? No passing along the savings? (I think Steak ‘n’ Shake has done this too… their salads used to be nice-sized with cherry tomatoes… now they’re small & have tomato slices.)
The mysterious thumbprint – The noted lack of condiments has me even more concerned about the yellow thumbprint that was on the top of my sandwich. I had just assumed it was some of the condiment that was supposed to go on the inside. I ripped this portion out of the top of my sandwich before eating, to the bewilderment of my eye-rolling yet tolerant-to-my-neuroses wife. This leads me to wonder what the yellow stuff on my sandwich was… if not mustard, was it some of her broccoli cheddar soup? If so, this is incredibly alarming because it could have easily been clam chowder… and I’m highly allergic to shellfish. How is soup on the sandwich board or my sandwich when it wasn’t even my soup? I suggest you educate your employees on allergens & cross-contamination. Barring all that… it’s just a little gross. That could have been a big yellow booger for all I know.
The healthy soup – Pardon me if I laugh at the “all natural” expression. While I understand the meaning, visions of a supernatural soup come to mind. Was the prior soup possessed by demons? The noodles certainly were homemade-looking and delicious. Were they the result of a tasty pact with the devil or an ancient spell? Did the ingredients float into the bowl themselves? I don’t know what the tiny paper-thin pasta squares in the new soup are, but they are a Ford Focus to the previous soup’s BMW 7 Series. They’re not whole-grain pasta, are they? I hate whole-grain pasta. If this soup was a state, the broth were the land-mass and the chicken bits & noodle-like squares were people… it would be Alaska or Wyoming. Do you see what I’m saying? (Actually, the noodles might be the people, and the chicken may be an endangered species living within that state… but I’ve already pushed that metaphor too far.) I’m not entirely sure if this is the fault of the soup-ladeler or the soup recipe. As far as healthy vs. tasty in soup, I suggest you look up news articles related to Campbell’s. They’re putting salt back into soup to boost sales. I see from your corporate Facebook page that this is apparently an issue that has ruffled some feathers. Perhaps a shift back is in order?
The rusty knife – Poop happens. Have the dishwasher look over some stuff. I’d throw out the rusty ones. This rust was quite prominent on the handle of the butter knife, in the details of the design.
Thank you for your time, I hope you can use my input to your advantage… for your team, and perhaps passed on to a corporate level. I’d like to respectfully decline a free meal. I don’t write these sort of emails in order to get free food… and I’m skeptical of any coupons/certificates flagging me as “oh, here’s that guy”. I may even be done with Panera bread for a while. Bedsides the potentially scary cross-contamination and general utensil-cleanliness issues, our philosophies don’t seem to mesh well. I don’t need you to make health decisions for me, I need you to give me quality meals at the prices you demand. Your new more healthy less tasty soup and lack of condiments disturbs me, and apparently your quality standards aren’t the same as mine at your current menu prices.
I’d suggest taking some of the money saved from condiment rationing, smaller noodles, & catering advertising… and funneling it into a survey system to find out what your consumers want, or at the very least making signs or T-shirts that say “We’re holding the mustard unless you tell us not to!” or “New soup! Less noodles & chicken, but no ghosts!” It would also be money well spent on allergy training or buying new non-rusty silverware. Do you have any corporate contacts whom with I could perhaps take up this discussion?
Supernatural soup supporter,
?sretac arenaP taht wonk uoy diD .seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI
I paid $6.69 for a half of a sandwich, which is now lunch meat & used to be actual pieces of turkey. There were onions on the sandwich, and the receipt says “no onions” like I asked. No big deal in itself. There was no mustard/mayo/sauce on the sandwich, except for a thumbprint of something on the top/outside that shouldn’t be there. Didn’t it used to come with a mustard? 1 of the 2 pieces of lettuce had brown edges. The center of the tomato was hard & green. The chicken noodle soup was ridiculously sparse as far as the noodles and/or chicken. I had about 4 or 5 spoonfuls of actual ingredients, and about a half bowl of broth. The (lack of) quality of the meal was astounding. How far has a once-great restaurant fallen? I expect crappy food/service from McDonald’s… but not from Panera Bread.
You can improve by instructing employees to read their screens or receipts or whatever they read to make the orders. You can then teach them how to make sandwiches without using brown lettuce or green tomatoes… and how to not put mustard thumb-prints on the outside of mustard-less sandwiches. (Cross-contamination is a nightmare for people with food-allergies, have you considered this?) You can also teach them how to ladle proper portions of chicken noodle soup… now with lame little noodles instead of the homemade-looking ones of yesteryear.
You can also stop subbing turkey lunch meat for real turkey in your $6 turkey sandwiches. A friggin’ POUND of turkey at the grocery store doesn’t even cost $6, and YOU should be getting restaurant/wholesale prices. Not that I would deny you profit… but REALLY? Do the turkeys that you buy use gold nuggets in their gizzards? Do they drink fine wine?
I neglected to go complain, because everyone working seemed to really care less if my order was correct or not… I also fear some sort of retaliation if I need a re-made sandwich or an actual bowl (not cup) of soup.
My wife had a cream of broccoli soup & a salad that looked spectacular. No brown lettuce even… and it was a whole bowl! She did get a knife that had rust on the handle though… sort of unappetizing. I’d rather see plastic flatware than rusty flatware.
Something was really wrong here today, or I just had some bad karma all around my order.
I know I sound insane, and it’s really not that big of a deal… but this kind of stuff drives me absolutely nuts. I just can’t imagine serving a half-assed sandwich… with a thumbprint on it, either in my house to a guest, or especially not at a job where I’m being paid to do it. Also, you go to a chain for consistency… which I have never received at Panera.
I think I’m most disappointed with the apparent swindling of turkey lunch meat for actual turkey… and whatever those tiny little pasta squares were compared to the old homemade style noodles. Panrea bread… we’re not stupid. I doubt I’ll be back.