When I tip, you tip, we tip. [#Tipping?]


So, I’ve written about tipping at length before.  I won’t get into all of it again, but I have heard the subject come up lately, and I just want to know where I fall.  This is all about discussion.  I want feedback.  How do you tip?  Some questions I’d like answered…

  • Do you tip 20% when out to eat, or are you still at the 80s 15% standard?  (Please don’t say it’s 10%.)
  • Do you round to the nearest dollar or leave exact change?
  • If you only get a slice of pie and a cup of coffee (or less), do you throw percentage out the window and go for a minimum amount?
  • Is it cool to leave the tip on a receipt if paying with a credit card, or does the waiter/waitress think you stiffed them?
  • Do you tip if there’s an automatic 18% gratuity for a large party?
  • Do you tip better (or worse) based on service, or should it be automatic?
  • How much do you tip a pizza guy/girl?
  • Does the pizza tip change if you have more than pizza or a ridiculously large order?
  • Do you adjust tipping a delivery person in inclement weather, on or near a holiday, or on a day like thanksgiving or New Year’s Day when everyone else is ordering out?
  • Is your delivery tipping based on a percentage of the total, or on a flat per-trip fee?
  • Is it cool to leave the tip on a receipt if paying with a credit card, or does the delivery driver think you stiffed them?
  • Do you tip on take-out when you pick it up?
  • Do you tip at Starbucks or a mom n’ pop coffee place?  Is there a difference?
  • If so, is it change, or paper?
  • Do you tip per beer/drink at the bar, or per round?
  • How much do you tip for a $15 or $18 men’s haircut?  How much more for a beard trim or a shave?
  • Who else do you tip that may not be so obvious?  The garbage man?  The mailman?

I try to tip well as with my food allergy I have a small circle of places where we dine out or get delivery with a high level of comfort.  I want to make sure I’m in the right place.

Please, discuss!

As a reminder, you can comment here without a WordPress account if you’re already logged into Facebook or Twitter, just go to town!
Moo.

Moo.

💵 💸 💳 💰

Tipping is not a city in China


Tipping is not a city in China

Has anyone checked? Maybe it really is.

“Tipping is not a city in China” always struck me as amusing since the first time I saw it written in sharpie on a piece of paper and taped to the tip jar residing at the Misfits merchandise table in the late 90s or early 2000s.

I have seen the subject of tipping come up repeatedly lately on Facebook , in the news, and other sources (like actual conversations face-to-face with real live people).  I’ve probably even talked about it here before. Check out this snarky yet brutally honest article by a blogger (& waiter?) that I Re-Tweeted +1’d pinned shared on Facebook a few weeks ago.

Who sets the standards?  The people being tipped (tipees?)?  Their bosses?  The tippers?  Society at large?

The whole process has always confused and bewildered me (& will most likely always continue to).  I was raised thinking that for a waiter/waitress that 15% is a good tip.  For the past several years, through the magic of the internet, I have been told that 20% is a good tip.  So, 20% is the new 15%.  I’m not sure if this varies per area, or if this is all over the US.  I’m not sure if everyone agrees with this, or just your server.  I know some people that still think 10% is acceptable, and it puckers my butt-cheeks.

Things I know:

  • It’s crazy to get out the tip calculator & lave a tip to the penny.
  • In fact, don’t leave change.
  • Waitresses sometimes have to tip busboys, bartenders, and other employees.
  • A tip is expected, even for bad service… just a little one.

Things I don’t know:

  • Say I’m at Bob Evans and I don’t have any cash on me… I tip with the card.  Does my waitress think I stiffed her?
  • When will they just pay waitresses & waiters what they deserve?
  • Is “keep the change” acceptable if it’s an adequate tip, or is that just a pain to figure out?

I always try to leave decent tips, simply because I don’t have a large circle of places to go where I feel comfortable.  (You know about the deathfish, right?)  I’m sure I’ll be back if I find a place that I like.  Why not tip well?  Hopefully I’ll be treated well the next time, & the next time, & the next time..

Here’s where it gets weird…

One waitress at a Diner could come across all of these issues:

Breakfast

Cup of Coffee

Lunch Special

Casual Dinner

Meal Total

$17.95

$1.95

$6.50

$28.40

# of People

2

1

1

2

Table Trips

6

6

3

3

Refills

2

5

0

1

Hours There

1

½

1

20% Tip

$3.59

39₵

$1.30

$5.68

So, in all of these situations, is 20% rule appropriate?  Is it the “no less than $5” rule?  Is there a “no less than $5” rule? Do you get $6 for dinner because of the price of the meal, despite less trips than say a breakfast where you get tons of cheap sides?  What do you tip when you drank a butt-load of coffee?

I used to work night shift on an assembly line at Sony & a bunch of us would hang out at Eat ‘n Park in New Stanton with the late-night UPS employees.  I know I’d always get free stuff… bowls of soup, drinks, grilled stickies…  But I always tipped to include for the amount for that item.  We were hanging out for endless hours, and tables weren’t turning over, so it was only appropriate.

What about a trip to Sonic?

  The Carhop

The Drive Thru

Takes your order:

☒ No

☑ Yes

Reads It back:

? Sometimes

☑ Yes

Takes Your money:

? Sometimes

☑ Yes

Walks (or skates) out of the building:

☑ Yes

☒ No

Hands it to you:

☑ Yes

☑ Yes

You tip the carhop, but probably don’t tip at the drive through… the only real thing that they do differently is exit the building.  For that they get a tip?  (OK, rollerskating carhops deserve a mad tip.)  Why doesn’t the drive-through person get a tip?

How & what do you generally tip?  Do you have any personal guidelines?  What were you taught?  Percentage or straight dollar amount?  Always?  Never?  On Holidays?  Who taught you?

  • The pizza guy (or girl) (…or other food delivery.)
  • Haircut / Wash
  • Car-wash (Magic ash type drying people, and/or fundraiser.)
  • Six Pack Shop / Beer Distributor
  • Doorman
  • Cab / Limo driver
  • Person who takes your bags at the airport
  • Bellhop
  • Furniture delivery
  • Mailman / UPS / FedEx
  • Movers
  • Garbage man
  • Coffee shop or ice cream parlor with a tip jar
  • Touring band’s merchandise table
  • Any sandwich shop, deli, or pizza place where you “eat in” that has a tip jar.
  • Gas station attendant?
  • A masseuse?
  • Anyone I forgot?

If there’s a jar asking for tips…

  • Are you more or less likely to tip?
  • What if it’s funny?
  • What if it’s begging?
  • What if it’s “whiny” or demanding?

I just really find the subject interesting & I’d like to get a discussion going in the comments here.  GO!

(I fully expect my friend Laurel to rant here in the comments, please don’t let her do it alone!  Let’s engage in intelligent discussion.)

TIP JAR

Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up


Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations

Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

Can I have jelly? Can I have jelly? Can I have jelly?


Bob Evans Restaurant on UrbanspoonI submitted this to Bob Evans’ contact form:

Last night we had a ridiculous visit to what is normally a decent restaurant.

We arrived shortly after 5:00pm, were seated quite quickly, and were alone in our section (the farthest away from the entrance).  The waitress came to us right away, seemed a little frazzled, and brought us drinks.  By this time another table had been seated in our section.  Our order was taken, a Rise & Shine breakfast for me, BBQ chicken for the wife.

We had actually just dined at this location on Friday evening and had discussed how despite otherwise excellent service & great food, generally my wife has to ask 3 times for jelly.  The standard procedure is that when we order and she gets biscuits, she asks for jelly.  When the biscuits come, with honey and butter but no jelly… she again asks for jelly.  When the meal comes, it’s the 3rd time that she asks for jelly… and usually we get jelly with the check.  It’s like you have it under lock & key or there’s only 1 magical jelly carrier.  I actually suggested that perhaps it’s like the movie Beetlejuice.  One must say “Betelgeuse, Betelgeuse, Betelgeuse!” to get the title character to appear.  Perhaps one must break the Bob Evans jelly code and ask for jelly three times at once.

No matter how much I wanted her to, she wouldn’t try it last night.  She asked for jelly just one time, and surprisingly, it came with the biscuits.

At this point, the manager walked by and asked if all was OK.  Truthfully, at this point, it was!  We nodded in satisfaction as we said “yes”.

Eventually, shortly before 6:00pm (yes, an hour later) after several other customers had been seated, had ordered, and been served, our waitress apologized for the wait and offered us more biscuits and a free dessert.  We told her the wait wasn’t her fault as she seemed to indicate it was due to a problem in the kitchen.

About the time where I was ready to get up, pay for our drinks, biscuits, jelly, and then leave to go to the nearby Sonic… our food arrived.  I understand that breakfast foods are greasy but my eggs & home fries were sitting in a pool of some oily or buttery liquid, and one of my over-easy yolks was already broken.  The bacon was fantastic.  The potatoes had so much grease on the outside, that when I dipped them into a pool of delicious Heinz ketchup they came out absolutely clean & ketchup free.  I managed to get the yolk out of one of the eggs with the biscuit that had sat there daring me to eat it for an hour.  I left the second egg and most of my potatoes out of disgust for the food and the service.  It had been a particularly trying couple of days and we chose Bob Evans because of the general consistency of the quality & service.  My wife indicated that other than the chicken being slightly over-done, her meal was excellent.  It’s crazy to believe that Bob Evans (the breakfast-food people) messed up such an incredibly simple breakfast.

Bob Evans

Bob Evans

The waitress had indicated some problems in the kitchen without any specifics, but we could hear arguments in & around the kitchen area for our entire visit.  I have no idea why we didn’t just get up & leave after the first 2 tables seated after us had received their food.  Perhaps we were in awe at the chaos.

I declined my free dessert, and my wife decided to get an apple pie to go just because it had been offered as compensation for our wait.  I was too disheartened for dessert, my friends… free or not.  Our waitress offered to refill my iced tea.  I said “no, thanks.”  She came back 10 minutes later & filled my iced tea anyway.  Still no pie.  I just wanted to go.  I was on the verge of just freaking out at the ridiculousness of it all.  We sat for another few minutes as the waitress took care of others around our section, before standing up to just finally go.  My wife just asked for the check as I was exasperated.  The other customers couldn’t wait for 2 minutes while she put a pie in the to-go container, since we had waited over an hour for a simple simple meal?

The waitress had apparently just placed my wife’s apple pie on a plate as we stood to make our escape… my wife said, “Never mind, we just need to get out of here.”  The waitress insisted on sliding the now decimated piece of pie into the Styrofoam box.  We went to pay, and for the first time ever were not asked something to the effect of “how was everything tonight?”  I believe there was small talk about my wife & I coincidentally wearing the same color green.  I think I remained silent for fear of just snapping.  We left a 15% tip, & took home a comment card.  (As a person with a severe allergy to shellfish, I have a small circle of places where I feel safe…  Bob Evans currently has no deathfish on the menu, so we frequent there and I generally tip 20% or more as I’m confident we’ll be returning soon & often.  I have even received excellent communication from your corporate level regarding food allergies & where things are prepared in the kitchen.)

This rant is obviously too long for a comment card.  I may blog it.  I may just leave it in the contact form at the Bob Evans site.  I may print & mail it.

Something was going on last night at Bob Evans in Bridgeville that was not good.  It was a comedy of errors.  The kitchen apparently had trouble producing eggs & home fries in a timely manner, keeping yolks whole, and draining grease/oil/butter from the fried meal.  The waitress was visibly and audibly frazzled as she complained to the customers that she was excessively busy even as most of the section was empty… at dinner time.  Perhaps she was covering two sections?  I’m not sure.  We saw her quite often… just not with our food.  How many others were seated after us & served before us that we couldn’t see?  We heard her arguing with a mysterious voice yelling out from the kitchen.  The manager did not appear to intervene or even suggest that perhaps they not argue so loudly within earshot of the guests… or even to step in, assert her role as a manager and solve the problem.  There was a waiter who appeared to be training a new waitress, happily ignoring all the chaos around them.

We did, however, receive jelly after asking only once.

[Funny note… upon posting this & grabbing a link to UrbanSpoon, I saw an old somewhat bad review that I posted… but we’ve had perfectly reasonable service there since that visit in ’08.]