Tag Archives: Yahoo!

Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

All we wanted were some crayons.


So, this past Saturday night we had an interesting experience at the local Bob Evans.  I have blogged about one of our experiences with an angry server there before, but haven’t touched upon the 3 or 4 other times that “the kitchen held up the order” while she talked to other customers at great length about slot machines at the Meadows, or the time that she rolled her eyes at me while the wife and I were discussing the seasonal shrimp on the menu in regards to where it was cooked and my allergy.  This time we were most likely doubly annoying as we had two small children with us.  The saga begins…

From: Eric Carroll <me@my.email.addre.ss>
To: Leann D. Purdy, Nathaniel A. Riggs, BE-mail

Hello Leann and Nate,

I hope this message finds you well, and that you’re both still with the Bob Evans team!  You may remember that I had contacted you in the past about the #jelly3x rule and a bad experience at the Bob Evans in Bridgeville Pennsylvania, and blogged about that alongside your enthusiastic response, and even more thorough follow-up.

We have since had a few other experiences with that waitress, including one where she rolled her eyes at me and said “well, you don’t have to order it” when I was discussing the shrimp stir-fry available seasonally.  Clearly, she has absolutely no grasp of cross-contamination.  The running theme with her seems to be that the kitchen is always late & to blame with any service issues.

Being that we have generally excellent food & service at the Bridgeville location, and it’s now even closer to home since we have moved to Bridgeville, we have gone in to dine and simply requested with the host or hostess to not be seated in her section.

Sadly this weekend, we didn’t spot her upon our arrival and did not inform the hostess of our preference.  We were quickly welcomed by the hostess, seated in her section and decided to go with it as it had been a while since we had Maleficent as our server.

Nowadays, we have a 2½ year old and a 7 month old in tow.  Bob Evans is a great place to get a full meal for a family without breaking the bank, yet another notch in the proverbial “pro’s” column.  (I mean, have you spent the same amount of money at Panera or Steak n’ Shake? It’s not even half of the food.  Maybe local heroes Eat’n Park can almost compete.)

Maleficent quickly came to the table and took our drink orders.  Our eldest ordered apple juice, I asked for an iced tea, and the wife went for water.  Our drinks were brought quickly and our waitress shot a nasty look to the table beside us as the hostess sat another family with 3 older children as she set our drinks down.  She came back a bit later to take our food order and my wife politely asked for straws which we didn’t get with our drinks and some crayons that weren’t included with our kid’s meal place-mat menu.

Maleficent Immediately huffed as she slammed down the straws and remarked that she didn’t have time to get crayons because she just had two other tables seated in her section.  We were only wanting crayons because it had taken her a while to come back and take our food order, well before anyone else had been seated in our section.

I forget exactly what the exchange was that followed.  I know my wife had mentioned that we had had several problems in the past with her service. I was pretty much shocked into jaw-agape silence at that point.  My wife ended with standing up to go speak to the manager, and Maleficent yelled (yes, yelled) “Lincoln, take tables 54 and 56!” or something to that effect.

After my wife came back from a conversation with the manager, one of the aforementioned customers beside us said “Wow. I can’t believe she told you no on the crayons.”  We gave the super-condensed version of our history with Maleficent as they continued in their wide-eyed disbelief.

Maleficent continued to serve that family, but we and another nearby table had been reassigned to a young man named Lincoln (Linkin?), on either Maleficent or the manager’s authority.  I wasn’t present for my wife’s conversation with the manager, but it was apparently full of knowing nods and angry head-shakes as she regaled the manager with tales of our past adventures with Maleficent.  I do know that my wife apparently characterized me as a madman about to lose all patience to bolster her point.  Perhaps that’s why the manager never came to the table to offer either an apology or an explanation.

Now, reading back on this, the story so far does sound like we are being absolutely ridiculous over the exclusion of two crayons for the amusement of our child who’s behavior, rearing, and amusement are wholly our responsibility.  Do you also see how the past history and an apparently poor attitude towards customers and a potential tip factor into this moment?  It must have been some serious shenanigans in order for the next table to notice.

The lesson I have learned is that we will keep crayons and a coloring book in our family vehicle for just such a purpose.  It is not Bob Evans’ responsibility to develop my child’s creativity and fine motor skills, nor to provide a means to pacifying the insatiable need for constant activity or the lack of patience to wait for a delicious prepared meal.  Despite evidence to the contrary, we were indeed prepared parents with our own plastic mess-prevention and environment-sterilizing place-mat for our son.  He can’t color yet, but he can shovel tiny bits of food into his mouth at a rate destined to require another kid’s meal sooner rather than later.

This leads us to Lincoln (Linkin?). Lincoln was certainly on top of his game after being saddled with two more tables in addition to his already presumably busy/full section.  He came through and delighted our daughter with a two-pack of pink and purple crayons. Lincoln took our order with a smile, brought the food out quickly with no conspiratorial kitchen issues, and was just all-around pleasant.  We even had to ask for a replacement fork as we had somehow lost one.  It was brought out amid a flurry of what I presume to be normal Saturday restaurant activity with no hesitation, and rather quickly.  We even got jelly on one request.

After our meal, we thanked him for being such an incredible server, and I remarked that I was glad he was so understanding because I was nervous about being labeled as some sort of problem after requesting a new server.  He indicated that it was not a surprise, happens regularly, and that he didn’t come to us with any preconceived notions.  He also added that people inexplicably (my words, not his) come in and request to be seated in Maleficent’s section and Maleficent’s section only.

We will request Lincoln’s section in the future, and barring that option we’ll just request not be seated in Maleficent’s section.  I can play that game.  We cleaned up as best we could from our inevitable child-induced mess, left close to a 50% tip, and found the errant fork before we left.  The table directly beside us (I assume the other table taken by Lincoln at the same time we were handed over) also rather audibly and publicly thanked Lincoln for being such a great server.  I’m not sure if they also had issues that we weren’t aware of?  I told the cashier how happy we were with our service upon checkout.

I don’t want to pick on a server.  I do want to illustrate the contrast between what I see as poor service as it relates to incredible service and how it didn’t seem to be any more difficult than you make it.  I do hope Lincoln is rewarded for a job well done and his overall attitude.  I’m sure it reflects in his work effort and in his gratuities.  I would hope that you can again pass this email along to all of the appropriate parties.  Area coaches and the store management, correct?  I really feel like we were nothing but polite and reasonable up until we were denied crayons, and we remained polite and reasonable immediately after that whole exchange.  That seems like an absolutely insane sentence for one adult to write to another.  Do I have a valid point, or am I just super way out of line here?

I would just drop the entire issue and move on, but Bob Evans is one of the few places that I can safely get a meal with my shellfish allergy, I can comfortably order anything on the menu (outside of the seasonal Lent-deathfish), it’s very close by, and I feel like we really get great value for a dollar when we dine at your establishment.

Last time you sent out some gift certificates.  Please save them this time.  I don’t want free food, I just want a stress-free dining experience.  If you must send gift certificates, can you direct them to a Pittsburgh charity that can give them to people who do perhaps need a free meal?  Thankfully I can put food on the table for my family while many others struggle to do so.  We need to get our butts out on a kids-eat-free promotional night if we want a free meal.

I realize that in the grand scheme of things, my complaints are trivial.  I realize that some would enjoy any meal regardless of the way in which it was delivered.  What if though, this had been that meal for someone?  What if this was one night out that they looked forward to and it was met with the kind of service that we regularly receive from one apparently disgruntled waitress?  Is this how Bob Evans wants to be perceived?

I plan to blog this adventure also.  I do less of that these days, but this seemed to be appropriately entertaining.  Of course, the names will be omitted or changed.

I also look forward to your response and insight.  Thank you once again for your time and assistance!

Just crayons?

-Eric

https://aixelsyd13.wordpress.com

me@my.emailaddre.ss

I can’t wait for a response.  Sadly, I see from the Yahoo! mailer daemon that Nate is no longer with Bob Evans.  I think I knew he outgrew them a while back.  I may try to ping it out to a few more people.  I have contacted others at Bob Evans in the past, during my pre-Wordpress days.  I even had someone send me a “safe” list of where things were cooked and what would be OK for me to eat while they had shellfish on the menu.  Overall they have stellar corporate customer service, but we just have this continual issue with a crazy server who reminds me of the mailman in the movie Funny Farm.

Bob Evans - Tuesday Night is Family Night

Tuesday Night is Family Night

Someone did a crazy search for mazes…


947 views on one maze in one day?

947 views on one maze in one day?

Looking at my WordPress stats, I found a really weird day on Feb. 27th, apparently Yahoo! Image Search was inundated with the word “maze” that day.  Check out all these crazy hits, click on the image to the left for the full size.

Weird.

It’s cool that one of my mazes shows up on the first page when you do a Yahoo image search for “maze”.  (Google too, just lower down the page.)

Did I miss national maze day or something?

Was there a maze in the news?

I really need to work on putting together a book, or trying to sell some prints online somehow.  It would be nice to do something productive with them.

1053 hits in one day?

1053 hits in one day?

 

How to pick a band name (for sadly uncreative musicians):


Band names have always been fascinating to me.  They’re rather important for many reasons.  They need to be memorable.  They represent the band on flyers, album covers, in reviews, on T-shirts (& other merch), and anywhere else they can be printed or spoken.

This is why I’m continually surprised by local & national level bands choosing some inconceivably stupid monikers.  (Especially local level bands.)

I realize that it’s a difficult thing to do.  You’re sort of stuck with it once it happens.  (Although, I’ve seen a few bands morph & rename themselves several times.)  A lot of the good ones are already taken.  Metallica is probably the best band name ever as it’s catchy, it’s not something else, and it describes the music.  When you Google Metallica, there’s no mistake as to what you’re going to get.

Some friends & I like to think up band names.  Sometimes we hear a phrase or sentence or word & think (or remark) “…that would be a cool band name.”  It’s important to brainstorm.  Throw all of your goofy ideas at a wall.  See what sticks.

With the internet age upon us, I urge you to use all of the tools at your disposal when naming your band.  Primarily, Google.  Once you have thought of a band name or two, go to Google and type it in the search bar.  Hit search.  Have the idea?

If something comes up & a band is already named that, don’t name your band that.  Seriously.  It takes 3½ seconds to Google something.  You can even use Bing or Yahoo.  If you’re signing up for a website like Reverb Nation or Band Camp or Facebook or even Twitter… and there’s another band there already named what you wanna call your band, change the name of your band rather than having a goofy unmemorable and not even remotely cool url like one of the following:

  • reverbnation.com/[bandname]rocks
  • reverbnation.com/[bandname]1
  • reverbnation.com/[bandname]music
  • reverbnation.com/[bandname]_Pgh

I don’t care if you want to be a hit recording artist, or if you have resigned to just rocking out cover tunes in bars from not until the end of time.  This has been happening since the days of the old MP3.com, MySpace and PureVolume …and it must stop.

Avoiding these things makes your band easily searchable online.  People will give up if they don’t find you right away.  We’re lazy as a species, apparently.  Or we just have short attention spans.

Your band name has to be easily remembered, and your band should be easy to find.  I was in a band called Gasoline Dion.  Google that and nothing comes up except stuff about the band.  Like the name or not (& “get” it or not), it’s easily remembered & easily searchable.  That’s what you need to shoot for.

Maybe later I’ll blog about band name categories & give some examples.

For additional reference:

Have any lists or comments to share?

Chat.


No, I don’t want to chat.

Google’s Chat or G-talk is integrated into the mail inbox, over to the left.  It’s in about the same spot with Google+.

Yahoo‘s chat/messenger is integrated into their mail service &the only chat/add requests I ever get are super spammy.  (They’re also annoyingly getting rid of the “Updates” tab/pages which I’m sure not many will miss… but it was a way for me to read Facebook & Twitter at the same time.)

The latest Facebook outlet puts the chat right on up there.  I have my chat status set to away or always off or whatever it is… but it’s easily fat-fingered back into “hey chat with me” mode.

When I set up Ubuntu on a laptop, I setup something that acts like an instant messenger with tweets that are “@” me, and I think I can Tweet or Update Facebook from it.  It was cool for about 5 minutes.

I don’t want to chat.

We can talk back & forth via our Facebook pages, email, Twitter, or even a text message if urgency is required… but we don’t need to chat or IM each other.

I don’t have the need to instant message anyone.

If I’m at Yahoo or Google, I’m checking my email.  I’m trying to read something, I don’t need my focus pulled away.  I already have a miniscule attention span.

I’m not tryin’ to hate.  I’m just sayin’.  I mean, my wife picked me up using AIM. She was all up on me like “lol“,  “🙂“,  “send n00dz“.  OK, maybe not that last one.  But she did make plans with me to go to Ritter’s.

Instant messaging is fine, I just have no interest in it while I’m doing other things.  There are plenty of viable ways to say hello to me, or ask me questions.  I can’t think of any purposed served by instant messaging at this point in life.

Why is it forced upon me by every email carrier, social network, & rogue open-source operating system?  (OK, the last one is my own fault.)

Even some websites have built-in creepers now.  “Hello, I can see you’re looking at several different widgets on our site.  Our knowledgeable associate Peter Parker is available to help, type your question below to chat now.”

NO!  Let me browse.  (I do the same thing anytime a salesperson approaches IRL.)

Quit it.  I already have enough browser windows open at once.  I don’t need a chat going on.  I realize that I’ve reached the point of being obsolete.  I didn’t think I’d ever be the type of person that rails against change.  I don’t know if I’m railing against it here, or just not rolling with it.

So, please don’t take offense if this one time fan of Trillian doesn’t want to IM any more.  Maybe we can Skype some time.  Or not.

Emergency "Twitter was down so I wrote my...

OMG!

How tweet it is to get snubbed by you.


These guys are proving to be more fun than McDonald’s.  I present to you a Twitter play in 5 acts, as presented by Boston Market, Panera Bread, some innocent tweeter, and W(aL)D.

Heh.  In other news…  Maybe McDonald’s in Atlanta is more fun:

advertising saturation

The Car Sales Handbook


USED CAR SALESMAN KITTY

Looks like a good deal...

From recent experiences, I believe that I’ve come up with the set of rules by which all car sales people are directed to operate.

It may seem simple, but I believe it’s a highly complicated dance designed to wear you down mentally.  I’m sure this isn’t their handbook word for ludicrous word, but I’m also sure that it’s pretty close.  If you can get your hands on a copy, let me know.  I’d like to see it.

  1. When someone emails you, uses your website, or uses a 3rd party website like Yahoo! Autos, don’t reply.  Call them.
  2. Call repeatedly thereafter.
  3. Send out form-letterish very spam-like emails.  Repeatedly.  Don’t reply to any replies.  Call.
  4. Call again.  Leave a message every other time.
  5. If you must send an email reply, include your office number, extension, and cell phone number… and ask the potential customer to call you.  Perhaps express that you’ve been trying to call.
  6. Don’t answer any questions about price or inventory via email or over the phone.  Get the customer to the dealer.
  7. If they ask about used cars, show them new cars.  If they ask about new cars, show them used cars.
  8. When the customer discusses comfortable monthly payments, always shoot $50-$75 higher than that number.
  9. After they express disinterest, call them again.
  10. Send emails with customer satisfaction survey links that lead to broken pages.
  11. Call again.  Leave a message.  Be sure to say “buddy” or “friend”.
  12. Call, once more.  Don’t leave a message.
  13. Call again, ask why potential customer didn’t like car/deal.
  14. Send a plethora of from emails from the dealer, manager, and sales person asking customer to call the dealer to discuss auto purchase options.
  15. Call & leave a message stating that you reached out via email, ask them to call you back.
  16. Wait 2 months, call again.  Leave message asking for a call back.
  17. Have you tried calling the customer?
Antique telephones

Tele-what?

I’m starting to wonder if perhaps payment is no longer based on commission, but on time spent on the phone.  Holy cow.  The barrage is instant and never-ending if you use a site that spits out emails to several dealers at once.  It creates absolute telephone chaos.  It’s 2011.  Can we conduct business/ask questions via email… especially if I take the time to note “via email” as my contact preference?

If you know me, you know I’m not a big fan of telephone conversations.  I like email.  Texting is OK.  I’ve had friends who have been my friends for many years, and our total phone-talk time probably amounts to a few hours.  Even if you don’t know me… it would be safe to assume that if I was using the internet to research/reach out to you, I might be more comfortable with an email.  (Otherwise, I would have called you… or just stopped by.)

Do you feel that I’ve missed any auto sales rules?  Please, add to the list in the comments section!

Cancer Benefit Show


Cancer

Image by GDS Infographics via Flickr

Borrowed this from the Ernie and the Berts blog…

⚕☣☤☣⚕ Attention Kids Under 21 and People Who Hate Cancer:

We have a show coming up that you ought to make an extra effort to attend.  We don’t do many all ages gigs, so this may be your only chance for a while.

This formerly had a slightly more impolite name, but it has been toned down a little bit:  P!$$ ON CANCER: A Musical Collaboration to fight for a friend’s life!

A friend of Bert’s has set up the show, and it looks to be (the good kind of) chaos.  Disgust in Disguise are a bunch of cool cats and it looks like there’s a really diverse set of musical genres happening, as well as a silent auction and some food & drink specials.

We’re asking you to come out, support a good cause, listen to some music, eat, drink, & be merry.  Please don’t literally pee on anything or anyone.  (This means you, Brad.)

Here are the details in case you missed ‘em!

When your body is your enemy, how would you choose to fight?

Join us as we take a stand against a friend’s cancer.
Help us fight his silent war.
March with us, beside him, as we tell his cancer to F@#! off!
He’s ours. We’re not done with him, yet!

The Bands:

  • 12:00 AM | Voices and Vessels | FB / RN / My_ / @t | (Metal / Post-Hardcore)
  • 11:00 PM | Disgust in Disguise | FB / RN / My_ / @t | (Metal / Hardcore / Punkrock)
  • 10:00 PM | Ernie and the Berts | FB / RN / My_ / @t | (Rock / Pop / Punk)
  • 09:00 PM | Lyndsey Smith | FB / RN / My_ / @t | (R&B/Soul / Funk / Pop)
  • 08:00 PM | Midnight Rose | FB / RN / My_/ @t | (???)
  • 07:00 PM | The Ele[mental] | FB / RN / My_ / @t | (Rock / Alternative / Indie Rock)
  • 06:00 PM | The Long Knives | FB / RN / My_ / @t | (Indie / Psychiatric / Distofuzzadelic)

The Place:

The Details:

If anyone has any more details, links that I missed, or a flyer, please let us know in the comments!

Ernie and the Berts – FREE SHOW! 12/30/2010 @ Howler’s Coyote Cafe!


I’ll update all the information on this show at this thread on PittsburghBeat.com as any new details happen.

There may also be some new links since the last time you checked the Yahoo! group page, like some audio/video goodies, and of course the link to the official “Toybox” video on YouTube, brought to life by our pals Jason & Terry… with recording help from Brendan of Summer Lungs.

On to the show details…

The Bands:

The Place:

The Details:

  • 21+
  • 8:00pm
  • $$$ FREE SHOW! $$$
  • Thursday, Dec. 30th, 2010

Looks like Ag Ag Lady made a flier…

McMummy Meal


Heard about this on the radio, saw the link to this article on Yahoo! this morning.  Creepy:

McDonald’s Happy Meal resists decomposition for six months

 

Day 180 | Davies Happy Meal Project | October 7, 2010

Day 180

 

Not that this is really all that surprising or life-changing… just makes you pause to think about the absurdity of it all.

From an art perspective, this is very fun & funny.  From an experimental perspective, this needs a little more control.  I’d like to see the meal left to sit still in between photographs, and perhaps even from a camera that sits on a tripod in the same spot every time.

I’d also like to see meals from other chains like Burger King, Wendy’s, Steak N’ Shake, as well as a home-made patty cooked from fresh ground beef… and even a store-bought pre-made hamburger patty.  Hell, why not even throw a Morning Star Farms or Boca veggie patty in there too?

You can follow the project directly on Flickr here:  Davies McDonalds Happy Meal Project

I find the comments from Theresa Riley at McDonald’s to be the most absurd part.  “Completely unsubstantiated?”  Have you seen the photos?

Also, Dr. Michael Doyle going on record saying “no hamburger would look like this after one year unless it was tampered with or held frozen” is kind of goofy.  Has he done this experiment?  Does he know for sure?

I do have to say that environment has a lot to do with it.  The fate of the burger & fries may be markedly different in an apartment in Florida vs. one in Alaska or Arizona… and then is there heat, A/C, or other environmental control going on in that apartment?

I’d love to see this as a Mythbusters episode.