Danke Daka


Did you read about my trouble with the One-Touch Can Opener?  How about my attempt at emailing them in Chinese?  Well, sadly they wrote back, and it’s quite boring.

The word is…

From: info info
To: Me <_____________@_____.___>
Cc: info <info@onetouchproducts.com>
Sent: Wednesday, May 30, 2012
Subject: Re: One-Stuck Can Opener

Dear Eric,

Thanks for your email.

For the can opener issue, please try to press and hold the reverse switch at the rear of the can opener.

The cutter will move in the reverse direction to the start position and the can lid will be released.

You may also check the instruction manual for trouble shooting ways.

Please download and keep the user manual from our website (as per below link) for your reference.

http://www.onetouchproducts.com/CanOpenerll.htm

Should you have any questions, please feel free to contact us.

Best Regards,
One Touch

There’s a reverse switch?  The answer is that simple?  I’m so disappointed, I haven’t even tried it yet.  Why not mark the switch?  I don’t remember the thing coming with instructions!  Bastards.

There may be a slight language barrier here, and a large cultural one.

Also, I decided to further my communication with Astrid at Bed Bath & Beyond.  Apparently this was going too far…

From: Eric <_____________@_____.___>
To: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
Sent: Wednesday, May 30, 2012 1:19 PM
Subject: Re: PRODUCT INQUIRY [Incident: 120525-000501]

Thanks Astrid,

We’ll have to go with the store credit then.  This is absolutely not a problem.  I always want to buy many things every time we’re in a Bed, Bath & Beyond.  Do you have a favorite can opener, or other cool kitchen gadget?  Perhaps we could get that.  Maybe some time my wife & I could have you over for dinner & we can use our new can opener.  What’s your favorite canned food?  I generally prefer fresh vegetables over canned… but I do like to make chili with a lot of canned ingredients.  Do you like chili?

I’d like to suggest that you guys carry P-38’s.  They really are useful, and don’t have any moving or electrical parts that can break or get stuck.

I like chili served over mashed potatoes.  I like mashed potatoes.

Rock on!

-Eric

I have as of yet not received a reply.

English: A small plate with a serving of mashe...

I like them.

Bed, Bath, Above & Beyond. Daka & One-Touch refuse to answer.


Google Translate

Google Translate (Photo credit: Wikipedia)

如果我尝试在中国吗? (That’s “What if I try it in Chinese?” or “If I try in China?” according to Google Translate…)

Well, I never got anything from our friends at Daka about the One-Touch Can Opener that won’t relinquish the lid.  So I decided to use Google Translate to try & express my frustration in Chinese through the wonders of technology.

The added opening line is…

Hello, going to try in Chinese (with the help of Google Translate) because I haven’t had a reply yet.

Here’s what it gave me…

你好,去尝试在中国(谷歌翻译的帮助下),因为我还没有答复。

你好能征服者!

今天我写信给你,你必须有遇到过的问题。目前我是我的第二个单触式开罐器…它已被卡住盖子无行为能力。请参阅所附的图片,从字面上说明我的困境。正如你可以看到,盖仍然是牢固地掌握在单触式开罐器。这是不是第一次,这已经与本单位发生。有时,我能够说服放弃后,一个额外的按钮按盖子的开罐器。这个时候,所有的额外的感人不能正常工作。现在只剩下我与数额是多少,我的厨房柜台上的电池昂贵的塑料和金属摇滚。这可以大开眼界来岩目前有没有目的(以外恼人的我,每次我看到它)。我只有一两个月。它具有新的电池。在此之前它毫无用处,它并没有得到多大用处。

我以前曾拥有 单键开罐器,最终遇到同样的问题。我能看过去的事实,产品名为单键操作了几个涉及到很多出师不利后。我是能够处理的事实,偶尔会削减微小的,可以标注彩带和拖放到我的食物。的下脚料,一般很容易找到,并挑选出。我是能够接受的,它偶尔会倒下了,一个能完成后,取下盖子,也可能在可以敲的过程中。它仍像我获奖的辣椒或轻松舒适的食物9 CAN蔬菜汤,做的事情时节省时间。 (虽然,我投注的人…我会放在我的钱,在一个P-38的军队打开了一罐开罐器更快。)

我曾经以为,当我试图强行从我的第一个触盖子开罐器我可能爆发的东西。它不再回应我的接触。我检查了电池。我尝试不同大小的罐。我试图使用武力。 (我想在第一道曙光,并最终黑暗的一面。愤怒确实恨,就像尤达说。的仇恨也最终导致了我的钱包的痛苦。)我和平的企图都是无济于事。也许用钳子野蛮撬从盲目单键的强大抓地力的盖子是个坏主意。我粉笔我是一个傻瓜,辞职只是一个新的购买。

我买一个新的,从床Bath&Beyond的,我相信,我们已经到达的情况,我在此电子邮件的开头介绍。我离开卡住所附照片的盖子,并在无用的单触式开罐器。

我也不知道是什么,什么我的游戏结束在这里。我的计划是给你写信通知你的情况,看看是否有别人谁也遇到同样的问题,看看你可以提供一个解决方案。我想说的行动可接受的课程将包括(但不仅限于)以下:

如何正确地得到单触式开罐器放弃的盖子,它深深地拥抱的建议。
一种新的改进功能的单键(如果存在)。
价值约20美元,美国军队发出的P-38或其他运作非电动开罐器。我来到这个大致的数字(和我向下舍入):$ 15为单触式和5美元的名牌电池。

当然提供更同意recompensation,如果你想,我很开放的建议。我觉得我应该得到的东西,至少你的产品对我的失败而快速连续。当然,你同意吗?最合理的人。

谢谢您的时间和援助。我期待着您的答复和建议的解决方案。我急了,除去20元的塑料从我的厨房柜台金属装饰的无功能的一触式岩石。

愿力与你同
– 埃里克

。趣乐的习学人疾残使,笑好不的真这

Here’s what happened when I translate that back into English:

Hello, try the help of China (Google translation), because I did not reply.

Hello can conqueror!

Today I write to you, you must have encountered the problem. I my second one-touch can opener … it has been stuck lid incapacitated. Please see the attached picture, literally, to explain my plight. As you can see, the cover still firmly rests in the one-touch can opener. This is not the first time this has occurred with the unit. Sometimes I was able to convince to give up, an extra button lid opener. This time, all the extra moving can not work properly. Now left with what amounts to expensive battery on my kitchen counter, plastic and metal rock. This can be an eye-opener to rock at present there is no purpose (other than annoying me, every time I see it). I have only one or two months. It has a new battery. Prior to this it is useless, it does not get much use.

I previously owned one-touch can opener, and eventually encounter the same problem. I can see past the fact that the product, called one-button operation involving several to many false starts. I was able to handle the fact that occasionally cut a tiny, you can label the ribbon and drag it to my food. Scraps, usually easy to find and pick out. I was able to accept, it will occasionally fall, a complete, remove the cover, may also be in the process that can be knocked. It is still like the award-winning chili or relaxed and comfortable food 9 CAN vegetable soup, do things to save time. (Although, I bet the people … I will be on my money in a P-38, the army opened a can opener faster.)

I once thought that when I tried to forcibly from my first touch the lid opener outbreak. It is no longer respond to my touch. I checked the battery. I tried a different size cans. I tried to use force. (I think at first light, and eventually the dark side. Anger really hate, like Yoda said. Hatred eventually led to the pain of my wallet.) Peace attempt to no avail. May blind one-touch powerful grip pliers barbaric pry the lid is a bad idea. I chalk I’m a fool, resignation just a new purchase.

I bought a new one, from Bed Bath & Beyond, I believe, we have arrived, I introduced at the beginning of this email. I left stuck in the attached photo of the cover, and in the useless single touch can opener.

I do not know what is what my game is over here. My plan is to write to you to inform you of the situation to see if there are others who have encountered the same problem, see if you can provide a solution. I want to say an acceptable course of action will include (but are not limited to) the following:

  • How to get one-touch can opener to give up the lid, and it deeply embrace recommendations.
  • A new and improved features one-button (if present).
  • Worth about $ 20, P-38 issued by the U.S. armed forces or other operation of non-electric can opener. I came to this approximate figure (and I down rounding): $ 15 one-touch, and $ 5 brand name batteries.

More agree recompensation of course, if you want to, I am open to suggestions. I think I should get something, at least you my failure in rapid succession. Of course, do you agree? Most reasonable people.

Thank you for your time and assistance. I look forward to your reply and suggested solution. I am anxious to remove the plastic from my kitchen counter without metal decoration features a touch of rock.

May the Force be with you
– Eric

. Interest in music, then learn the Disabled to laugh it really true

I ought to do this with all of my emails from now on.  This is much more interesting.

One-Touch Can Opener

Friends don’t let automatic can openers drink & open cans.

At any rate, I shot out an email to Bed Bath & Beyond too, and they seemingly always stand behind their reputation.  I can get store credit if I bring in the stuck lid and whichever card we used to make the purchase.  Thanks to my wife’s memory, we bought it on the same day she bought a flour sifter not too long ago.  I doubt we have the receipt, but we still do have the card that made the purchase.

Their initial response:

From: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
To: _____________@_____.___
Sent: Tuesday, May 29, 2012
Subject: PRODUCT INQUIRY [Incident: 120525-000501]

 Subject
PRODUCT INQUIRY
 Discussion Thread
 Response Via Email (Astrid) 05/29/2012 04:27 PM
Dear Eric;Thank you for your email.We sincerely apologize for the situation described in your email. At Bed Bath & Beyond, we want our customers to be 100% satisfied with our customer service and merchandise selection. You may return this item to any of our stores for an even exchange or store credit. You can receive a refund in the manner you paid for the item if you have your receipt. Please note, there is no time limit to make a return and we do not require the original packaging. We are also forwarding this information over to our buyers and the vendor for their consideration and improvement.We hope this information has been helpful. Please email or call us at 1-800-GO-BEYOND (1-800-462-3966) if you have any questions.Sincerely,Astrid
Customer Service
Bed Bath & Beyond

My reply:

From: -mE. <_____________@_____.___>
To: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
Sent: Wednesday, May 30, 2012
Subject: Re: PRODUCT INQUIRY [Incident: 120525-000501]

Aloha Astrid!

 Thank you, your reply was rather quick!  I have not had even as much as an acknowledgement of a receipt of my email from the manufacturer.  Apparently they don’t stand behind their products.  Perhaps you ought to review or do more rigorous tests on the things that you sell.  Has anyone else complained of this issue?

I’m not sure if we still have the receipt, as it was purchased some time ago.  I’m sure my wife or I purchased it with one of our debit cards though.  Would you be able to find the transaction from the card?  I know some stores can do that, and I know you guys have a pretty awesome no-hassle returns policy.

Were you able to view my entire message?  I know I was unable to attach photos.  Perhaps you would like to see the entire message (with photos) on my blog.

If I bring in the One-Touch can opener, can I leave the stuck lid?  Do you have any P-38 can openers for sale?

Rock on,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Their secondary response:

From: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
To: _____________@_____.___
Sent: Wednesday, May 30, 2012
Subject: PRODUCT INQUIRY [Incident: 120525-000501]

 Subject
PRODUCT INQUIRY
 Discussion Thread
 Response Via Email (Astrid) 05/30/2012 10:08 AM
Dear Eric;

Thanks for responding. However, as I have explained you are able to return this defective item back to any of our stores for an exchange or store credit, if you do not have the receipt and use the credit towards the purchase of a new can opener of your choice. Please keep in mind that you may bring your return as it is with no problem. Unfortunately we do not carry P-38 can openers in our selection.

If we can be of further assistance please email us again or call our eService Center at 1-800-GO-BEYOND® (1-800-462-3966).

Sincerely,

Astrid
Customer Service
Bed Bath & Beyond

Heh.  Astrid does not seem amused.

One-Stuck Can Opener


I have a problem.  The problem is the One-Touch Can Opener.  It’s a rather expensive useless plastic & metal rock.  In fact, they ought to market it as “Pet Rock: With Batteries!”  Maybe an actual rock would be more dependable in opening cans.  We just recently bought our 2nd One-Touch Can Opener.  I have no idea why we’re on a second one.

The first one was fine for a while, but it didn’t get much use unless we were making Nine Can Vegetable Soup or Chili or something where we had to open a bunch of cans at once.  One day a lid got stuck.  The can lid was successfully removed from the can, but remained under the blade of the One Touch.  It remained securely under the blade.  It wouldn’t come out with a gentle pull, or a labored tug.  Pressing the button to try & turn it back on didn’t do anything.  I think I eventually got some pliers to yank it out.  After that (of course) it ceased working.  Perhaps I yanked too hard?

Figuring it was my fault and that I broke it… I bought another.  I thought that the lid getting stuck was a fluke & it didn’t occur to me that it may (would?) happen again.  Boy, was I naive.  It happened again.  This time I didn’t try to dislodge the lid.  I have tried pressing the button.  I gave it several touches, to no avail.  I set it down & took some photos… intending to write to the manufacturer wight a verbose ranting “WTF?” kind of letter.  (You know, my usual.)  The problem being that I couldn’t find the damn manufacturer.

One Touch Can Opener - with Stuck Lid

What a wonderful piece of engineering! What excellent modern technology! I mean… What a blunder of engineering! What excrement passes for modern technology?

One Touch Can Opener - with Stuck Lid (Closeup)

What a grip!

English: A typical "As seen on TV" l...

Unless you were watching another channel.

I mean, I have some pretty cool photos to send, and I had no idea where to send them.  Googling One Touch Can Opener brings up several “As seen on TV” websites.

I emailed one of them, and they basically told me to go fornicate with myself…

From: As Seen On TV Customer Service
To: _____________@_____.___
Sent: Thursday, May 24, 2012 11:50 AM
Subject: One Touch Can Opener [Incident: 120523-000134]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
—————————————————————
One Touch Can Opener

Discussion Thread
—————————————————————
Response Via Email (Allana) – 05/24/2012 08:50 AM

Dear Eric,

Thank you for your email. We are sorry to inform you that we do not have the referral contact information you seek. Please feel free to do a general web search for more information.

Sorry for any inconvenience this may cause you.

Best regards,

Allana
Customer Care Center

Customer By Web Form (Eric Carroll) – 05/23/2012

Hello, can you put me in touch with the manufacturer of the one-touch can opener?  (Email or mailing address preferred.)

I’m having problems with my 2nd one now.  It’s terrible.  The lids keep getting stuck.

https://www.asseenontv.com/one-touch-can-opener/detail.php?p=296306

Thank you,
-Eric

Question Reference #120523-000134
—————————————————————
Category Level 1: Product inquiry
Date Created: 05/23/2012 09:13 AM
Last Updated: 05/24/2012 08:50 AM
Status: Solved
Order Number:

[—001:001194:41928—]

Beans!

It’s great for sitting on top of cans & doing nothing until you press the button 4 times & have 2 false starts. (Photo credit: Carol Browne)

What helpful chaps who stand behind the products they sell!

Taking Allana’s wonderful advice I tried to Google One-Touch Can Opener Manufacturer.  As you can see, there are several possible foreign manufacturing services for this tiny incredible modern convenience.  I think I have it narrowed down though, to the correct one… It appears that Daka manufactures all of the One-Touch Products.

So, I sent them an email:

From: Eric Carroll <____________@_____.___>
To: “USA@onetouchproducts.com” <USA@onetouchproducts.com>; “info@daka.com.hk” <info@daka.com.hk>; “info@onetouchproducts.com” <info@onetouchproducts.com>; “Customerservice@cricketholdings.com” <Customerservice@cricketholdings.com>
Sent: Friday, May 25, 2012
Subject: One-Stuck Can Opener

Ciao Can Conquerors!

I’m writing to you today with an issue that you must have encountered before.  I’m currently on my second One-Touch Can Opener… and it has been incapacitated by a stuck lid.  Please see the attached pictures to literally illustrate my predicament.  As you can see, the lid is still securely in the grasp of the One-Touch Can Opener.  This is not the first time that this has happened to me with this unit.  Sometimes I am able to persuade the can opener to relinquish the lid after an extra press of the button.  This time, all the extra touching is not working.  Right now I am left with what amounts to an expensive plastic and metal rock with batteries on my kitchen counter.  This can-opener-come-rock currently has no purpose (other than annoying me each time I see it).  I have only had it for a month or two.  It has fresh batteries.  Prior to it being rendered useless, it did not get much use.

I had previously owned a One-Touch can opener that eventually encountered the same problem.  I was able to look past the fact that the product named One-Touch took several touches (after many many false starts) to operate.  I was able to handle the fact that would occasionally cut tiny ribbons of the can label and drop it into my food.  The scraps were generally easy to find and pick out.  I was able to accept that it would occasionally tumble off of a can when finished removing the lid, possibly also knocking over the can in the process.  It was still a time saver when making things like my award-winning chili or my easy comfort-food nine can vegetable soup.  (Although, were I a betting man… I would place money on me being faster at opening a can with a P-38 army can opener.)

I had assumed that when I tried to forcibly remove the lid from my first One-Touch can opener I possibly broke something.  It no longer responded to my touch.  I checked the batteries.  I tried different-sized cans.  I tried to use the Force. (I tried the light side at first, and eventually the dark side.  Anger does lead to hate, just like Yoda said.  Hate also eventually led to my wallet suffering.)  All of my peaceful attempts were to no avail.  Perhaps using pliers to savagely pry the lid from the mighty grip of the mindless One-Touch was a bad idea.  I had chalked it up to me being an idiot, and resigned to just purchase a new one.

I did purchase a new one, from Bed Bath & Beyond I believe, and we have arrived at the situation which I presented at the beginning of this email.  I am left with the stuck can lid and useless One-Touch can opener in the attached photos.

I’m not exactly sure what my end game is here.  My plan was to write to you to inform you of the situation, see if there were others who have encountered the same problem, and see what you may offer as a solution.  I would say that acceptable courses of action would include (but are not limited to) the following:

  • Advice as to how to properly get the One-Touch Can Opener to relinquish the can lid that it so dearly embraces.
  • A new improved functioning One-Touch (if that exists).
  • About $20 worth of U.S. Army issued P-38’s or other functioning non-electrical can openers.  I arrived at this figure for roughly (and I’m rounding down): $15 for the One-Touch and $5 for name-brand batteries.

Of course if you would like to offer a more agreeable recompensation, I’m open to suggestions.  I feel that I deserve at least something after two of your products have failed on me in rather rapid succession.  Surely you concur?  Most reasonable people would.

Thank you for your time and assistance.  I look forward to your reply and suggested resolution.  I’m anxious to remove the $20 plastic & metal decorative functionless One-Touch rock from my kitchen counter.

May the Force Be With You,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I hope I get some sort of response.  Until then, I will stick with my favorite can-opener: The P-38.  I will race a functioning One-Touch (if you can find one), and I will win.  It’s simple, small, and for the cost of one One-Touch I can get 50 of them from Ralph’s Army Surplus.  I’d even take a P-51, or an Australian FRED.  My grandma always kept a P-38 inside an old pill bottle in the drawer beside the silverware.  I learned to use that before I learned to cook, I think.

Size comparison of P-51 and P-38 openers

Size comparison of P-51 and P-38 openers (Photo credit: Wikipedia)

English: A can opener that incorporates a smal...

F.R.E.D. – Currently employed by the Australian Army and New Zealand Army in its ration kits. (Photo credit: Wikipedia)

What kind of can opener do you use?  There is a ridiculous amount of different types of can openers out there.  May I persuade you to not waste your time or money in purchasing a One-Touch?  You will most certainly have to touch it several times.  It’s false advertising.  I feel stupid for having to have purchased two of them before I realized that it was not operator error, but a terrible product.

Dynamite Dud


Original DuPont gunpowder wagon at Hagley Muse...

Free cart with purchase over $25?

Well, if you were afraid that anyone was going to break the stereotype of large corporations soullessly replying to emails with automated responses, or the stereotype about librarians not having a sense of humor… you may rest easy tonight, my friends.

Some of you (thankfully) found the Farming with Dynamite booklet as humorous as I did.  Some of you even enjoyed my webform submission to DuPont.  Apparently DuPont did not find my email the slightest bit amusing.  I didn’t get so much as the digital equivalent of a chuckle from the historical library where they referred me.  Neither of them seemed disturbed but it, either.

From: DuPont Inquiry Management Center <find.info@usa.dupont.com>
Date: Fri, Oct 28, 2011
Subject: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

In response to your inquiry: Hello,

I recently found your “Farming With Dynamite: A Few Hints to Farmers” handbook online, and found the concept quite interesting.  I hate shovels, and most power tools.  I’d like to plant some tomatoes and maybe a squash vine in the back yard next year… and think that this dynamite could come in handy!

For reference: http://www.fourmilab.ch/etexts/www/dupont/FarmingWithDynamite/Mimage01.html

Page 11 of your booklet said to write for the “Handbook of Explosives for Farmers, Planters, & Ranchers”.  I believe the book predates the used of zip codes, and wasn’t sure if snail mail would get to you at the provided “address”.  So, I decided to search online.  Plus.  I’m lazy.  I didn’t want to buy stamps, and get a cramp while writing a letter with a pen.  See where this dynamite thing may come in handy when planting a garden?

Do you have a hand book of explosives for the casual gardener?  I can try scale down the big stuff if need be.  I’m sure my neighbors would appreciate some restraint.

What are your thoughts on using explosives to get rid of garden pests like rabbits, groundhogs, deer, and even (here in the city) rats?

At 56¢ average for stump removal in my area, I’m confident I can save time and money planting vegetables next year!  Maybe I can do some carrots and bell peppers too?

I see that “Farming With Dynamite” was printed in 1910, have  explosive farming techniques progressed much since then?  I would like some literature on the latest blasting technology.

Does the “Red Cross” dynamite mentioned in your book have anything to do with the Relief/Aid organization, or is it just an unfortunate similarity?  I hear 99¢ of each dollar donated goes to line the pockets of their CEO.  Ridiculous.

I look forward to your thoughts and advice, I appreciate that you have offered this information at no cost.  It shows that you are a company that cares about the common man!

Thanks for writing. The Hagley Museum & Library is home to all historical information related to the DuPont Company. For assistance, please contact the musuem directly:

Hagley Museum & Library
Eleutherian Mills – Hagley Foundation
Post Office Box 3630
Greenville, DE 19807
Phone: (302)658-2400
Website: http://www.hagley.lib.de.us/
Contact Info: http://www.hagley.lib.de.us/contact.html

We hope this will be of some assistance.

Regards,
DuPont Inquiry Management Center
Wilmington, Delaware USA
http://www.dupont.com/
800-441-7515
302-774-1000

So, I sent this on top of the forwarded response form Dupont.

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Oct 31, 2011
Subject: Fwd: DuPont Reply: Hagley Museum & Library
To: info@hagley.org

Hello Esteemed Keepers of Information,

I recently wrote to DuPont inquiring about a booklet on Farming with Dynamite, and they have directed me to you.  Can you help out with the request below, my friends?

Excelsior!
-Waldo Lunar

———- Forwarded message ———-

I got this from the library:

From: Linda Gross <lgross@hagley.org>
Date: Mon, Oct 31, 2011
Subject: FW: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

Mr. Lunar-
You will find that our library contains historical information about dynamite in our collection.  We have no information on current farming techniques.  You are welcome to search through our holdings in our online catalog at www.hagley.org/library.  If you are interested in the history of the black powder production at DuPont, you might find our online exhibit of DuPont Company on the Brandywine to be a good source.  http://www.hagley.org/library/exhibits/brandywine/
Linda P. Gross
Imprints Reference Librarian
Hagley Museum and Library
P.O. Box 3630
Wilmington, DE  19807
—–
Begin forwarded message:

DuPont either employs the most sophisticated A.I. email responders I have ever seen, or no one there or at the Hagley seems to have a sense of humor or a sense of cautioning someone looking to do some backyard gardening with dynamite.

Working powder mills on Brandywine Creek, abou...

These blow up occasionally?

The Car Sales Handbook


USED CAR SALESMAN KITTY

Looks like a good deal...

From recent experiences, I believe that I’ve come up with the set of rules by which all car sales people are directed to operate.

It may seem simple, but I believe it’s a highly complicated dance designed to wear you down mentally.  I’m sure this isn’t their handbook word for ludicrous word, but I’m also sure that it’s pretty close.  If you can get your hands on a copy, let me know.  I’d like to see it.

  1. When someone emails you, uses your website, or uses a 3rd party website like Yahoo! Autos, don’t reply.  Call them.
  2. Call repeatedly thereafter.
  3. Send out form-letterish very spam-like emails.  Repeatedly.  Don’t reply to any replies.  Call.
  4. Call again.  Leave a message every other time.
  5. If you must send an email reply, include your office number, extension, and cell phone number… and ask the potential customer to call you.  Perhaps express that you’ve been trying to call.
  6. Don’t answer any questions about price or inventory via email or over the phone.  Get the customer to the dealer.
  7. If they ask about used cars, show them new cars.  If they ask about new cars, show them used cars.
  8. When the customer discusses comfortable monthly payments, always shoot $50-$75 higher than that number.
  9. After they express disinterest, call them again.
  10. Send emails with customer satisfaction survey links that lead to broken pages.
  11. Call again.  Leave a message.  Be sure to say “buddy” or “friend”.
  12. Call, once more.  Don’t leave a message.
  13. Call again, ask why potential customer didn’t like car/deal.
  14. Send a plethora of from emails from the dealer, manager, and sales person asking customer to call the dealer to discuss auto purchase options.
  15. Call & leave a message stating that you reached out via email, ask them to call you back.
  16. Wait 2 months, call again.  Leave message asking for a call back.
  17. Have you tried calling the customer?
Antique telephones

Tele-what?

I’m starting to wonder if perhaps payment is no longer based on commission, but on time spent on the phone.  Holy cow.  The barrage is instant and never-ending if you use a site that spits out emails to several dealers at once.  It creates absolute telephone chaos.  It’s 2011.  Can we conduct business/ask questions via email… especially if I take the time to note “via email” as my contact preference?

If you know me, you know I’m not a big fan of telephone conversations.  I like email.  Texting is OK.  I’ve had friends who have been my friends for many years, and our total phone-talk time probably amounts to a few hours.  Even if you don’t know me… it would be safe to assume that if I was using the internet to research/reach out to you, I might be more comfortable with an email.  (Otherwise, I would have called you… or just stopped by.)

Do you feel that I’ve missed any auto sales rules?  Please, add to the list in the comments section!

McConsistency is Key.


Recently for lunch, I had a reconstituted-onion & cheese sandwich from McDonald’s with a little bit of beef on it.  It was extra special because it was pressed.  It was not like a panini press with grill lines, but more like someone sat on it.  There were also pickles stacked on top of each other, sticking out of the side.  Very artful & creative!

This wasn’t even from the West Liberty location.

I recently had a friend send one of his friends’ McTale-of-woe to me, because I have apparently become some sort of authority on all things wrong with McDonald’s customer service.

The reason I told of my recent adventure in lunch, is that it fits with the tale as told by someone who wishes to remain nameless, blameless, & shameless:

From: Pattyless Sandwich
Date: Wed, Sep 28, 2011 at 9:29 AM
Subject: The Day McDonald’s Shit All Over My Good Time
To: The Hamburglar

On Sept. 27, 2011 I went through the drive thru at McDonald’s on Mt. Lebanon Blvd. in Castle Shannon, PA. I ordered a number 4 (two cheeseburgers), and I asked for no onion. When I got back to my friends house and we started eating I noticed that the sandwich looked really thin but I just figured it was smashed down a little more THAN NECESSARY so I bit in anyway. As I was chewing, I realized something wasn’t right about what was being smashed around in my mouth. I set my sandwich down and removed the top part of the bun to see the following: slice of cheese on the bottom half of the bun, pickles, ketchup, and mustard. Yes, that is correct, there was no meat on the sandwich. Luckily I had another sandwich, that in fact had the patty, to eat, but they put onions on it. The only thing I asked them to void. Now I understand work is work and if you have a job to live then that is fantastic, but to be the person to put the burgers together at McDonald’s, I feel like you go through a training day to be shown how to assemble them. Bottom bun, slice of cheese (I’m guessing it is on the bottom so the burger melts it, let’s not get crazy this shit isn’t cooked together), HAMBURGER PATTY, and then your condiments. Who put mine together and thought “hm….this looks right. Nothing is missing, I am a brilliant fucking burger maker extraordinaire.”? It’s not a hamburger from a hamburger joint if there is no meat. To quote a smart fast food chain (rhymes with Shmendy’s), “Where’s the beef!?”

Sincerely,
Pattyless Sandwich

And, there’s even a Facebook photo:

Veggie Burger?

Veggie Burger?

Ridiculous.  At least this didn’t come through my contact form from someone thinking I was McDonald’s.

Friends, I seriously wish I could write to the McGiant on your behalf, but all of my insane yet legitimate complaints have fallen on deaf ears, blind eyes, or typical McCustomer-Service employees.

Check out my track record.  While I feel for you, maybe try their McPennsylvania site?  I can do nothing at this point but perhaps share in your misery, my freinds!

OK, maybe I am McDonald’s?


Just kidding.  But Harmony and her husband are convinced that I am indeed McDonald’s, and that Harmony is a certified technological genius.  More on that later.

I was convinced by my friends & followers online to write to Mr. Kausky after his suggestion of thanking a soldier for the freedom to choose fast food.  If you have no idea what I’m talking about, you need to read “I AM NOT McDONALD’S” and “I’m still not McDonald’s“.

McDonald's on UrbanspoonAt any rate, this is how I chose to respond to the good-natured manager of the Canonsburg McDonald’s:

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Wed, Sep 7, 2011
Subject: Re: AiXeLsyD13 / W(aL)D – I’m not McDonald’s
To: Scott Kausky
Cc: pit.05834@us.stores.mcd.com, info@westliberty.mcdtoday.com, sandra.jaeger@gmail.com, krebs955@gmail.com, shovelman11@yahoo.com, pastorskid_tiwtc4u@yahoo.com, Ella.Jones@us.mcd.com, McDonaldsCorporation@mcd.com, McDonalds.CustomerCare@us.mcd.com, kathy.pieroni@us.mcd.com

Hello Mr. Kausky,

Pardon me if I’m misreading the tone of your email, but please calm down.  Have some dip.

My inclusion of you on the original email was because I’ve had pleasant dealings with you & your McDonald’s location in the past.  I’m convinced that you were instrumental in finally getting a response from Ms. Jones the last time I had an issue with the West Liberty Ave. McDonald’s location.  I read you as a man of action, with great pride in your company.

Perhaps you would be better off at a Chick-Fil-A?  They seem to treat their employees better, and you’d never work on Sundays.  You may not be so stressed & jumpy.  Ever notice they always say “My Pleasure” instead of “You’re Welcome” when you thank them?  I can’t decide if it’s awesome, or cult-like.  I’m pretty sure that no one at any McDonald’s ever has acted like it was their pleasure to give me a lopsided cheeseburger.  (Seriously, spot-check that stuff.  I haven’t done a formal study yet, but I’m guessing that 75% of the time, the pickles are stacked on one side of the burger, not placed side-by-side in the middle… and that 95% of the time, there is ketchup and/or mustard on the outside of the bun.)  Although, I have never seen an alarm clock with a subliminal cow penis at McDonald’s… even if you have poorly copied the Chick-fil-A sandwich.

I have four email addresses for people representing the West Liberty Ave. McDonald’s.  None of them have replied to my original email.  This shows lack of pride.  I’m sure you would be disappointed in their lack of response.  That’s…  pit.05834@us.stores.mcd.com, info@westliberty.mcdtoday.com, sandra.jaeger@gmail.com, & Ella.Jones@us.mcd.com.

I’m a concerned citizen, trying to help the confused yet adamant Harmony get in contact with the correct people.  Amber & Shirley need my help too.  Their complaints are valid, and think about this… out of the entire internet that exists out there… these people have managed to find my blog to submit complaints about what I can call possibly the most incompetent McDonald’s location ever.  It’s not their fault that they can’t tell that I am not McDonald’s.

Harmony has her own issues, as she can’t distinguish between an email address and a website… but that doesn’t change the fact that she was not offered a mango pineapple smoothie, and it took 15 minutes to get her additional sandwich and Rolo McFlurry while ¾ of the crew members where congregating by the drive-thru.  (Hopefully they weren’t conjugating… right?)  A mango pineapple smoothie sounds absolutely disgusting, but if Harmony wanted to be offered one that’s her right.

Speaking of rights, I’m not sure how I provoked the antagonistic patriotism and perceived lack of disrespect for our armed forces and freedom.  I apologize if I have offended you in any way.  Were you watching the History channel, election coverage, or perhaps drinking when you received my email?  (I’m not judging, I would imagine one would have to partake in the occasional sip of spirits in order to cope with the stress of running a McDonald’s on top of receiving emails from crazy people.)  

I am indeed glad that I have the freedom to rant about customer service issues and fast food quality on the internet.  You’re right though, I will indeed thank a soldier the next time I see them.  You’ll have to promise to instruct your fellow McDonald’s managers and employees to thank a soldier next time they see them too.  They need to thank them for the freedom to serve poorly constructed sandwiches, cold french fries, and for opportunities to congregate by the drive-thru while paying customers wait (im?)patiently.  While we’re at it, they should thank them for the freedom to dumb-down the populace by changing words like “through” to “thru” and “Night” to “Nite”.  I’m not positive, but I can only assume such offenses would not go unpunished in the former Soviet Union or current Communist blockades like China, one of the Koreas, or Cuba.  I can imagine one being caned in a Singapore McDonald’s for congregating by the drive-thru, or having ketchup fall on the outside of a bun.

At any rate, I would like to share with you my overall adventures in correspondence with McDonald’s.  I hope to amuse and amaze you in chronological order below:

Just so you don’t feel bad, check this one out:  Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

I hope you took the time to read all of the comments.  I am not McDonald’s, and I am not alone.  There are more (albeit less electronically vocal) of me out there.  We will not remain silent.  We will continue to consume your poorly assembled meals while grumbling under our breath.  We will contunite to have a mental block when it comes to actual time spent waiting for “fast food” to be prepared & served versus the perceived speed of choosing to dine at such establishments.  We will continue to craft poorly worded and misspelled messages and send them to the wrong people.  We will celebrate the fact that we have the freedom to do all of the above.

So, we have arrived to now.  What’s happening now, is happening now.  I hope you have enjoyed the ride.  Please keep all arms, legs, & other appendages inside the car until it comes to a complete stop.  Thanks for flying W(aL)D Airlines, may the force be with you.  (..and also with you, Amen.)

Your baffled consumer advocate,
-Eric AiXeLsyD
World (and Lunar) Domination

Heh.  I decided to go goofy at the end.  I got his reply, and have decided to leave this poor man alone.  Why?  He actually takes pride in his McDonald’s,  and seems to have a rare killer work ethic:

From: Scott Kausky <skausky33@verizon.net>
Date: Wed, Sep 7, 2011
Subject: Re: AiXeLsyD13 / W(aL)D – I’m not McDonald’s
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

Eric
I didn’t send the email you to upset you either.  I represent my McDonalds.  I was just stating the fact that our soldiers give us the freedom to complain.  I’m old fashioned perhaps, if I continued to have issues, I would simply not return.  Thats how I run my store.  We don’t want them to go else where so we do it right and fix the issues that arrive.  The stores that have issues generally might be due to the town they are in.  I appologize if no one responds to your emails.  All I know for sure is come visit in Canonsburg and I’ll make it right for you.  I enjoy my job and serving our customers.  Please dont use my email for any other reason.

With Respect

Scott Kausky

Respect is right.  Misguided patriotic rants aside, Scott Kausky is the man.  I encourage you to support this McDonald’s location.

We still have the little matter of harmony being convinced that I’m McDonald’s.  You can imagine my surprise as this came to my inbox slightly before Scott’s reply above:

From: krebs955@gmail.com <krebs955@gmail.com>
Date: Wed, Sep 7, 2011
Subject: Re: AiXeLsyD13 / W(aL)D – I’m not McDonald’s
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

I don’t have much to say about all this McDonald’s stuff, because I work at one currently and everybody else has said it. However, I will say that Harmony is my wife and she has no issues whatsoever. The reason we posted on your blog is because it was on the bottom of our receipt. She is not technologically challenged, and shame on you for assuming what other people’s problems and issues are.

Upon the arrival of this gem in my inbox, I was kind of speechless.  I was also paranoid.  Did they indeed pimp my blog’s address at the bottom of a McDonald’s receipt?  I would have declared this an absolute win for Ella Jones, Sandra Jaeger, and everyone else that doesn’t reply to emails at the West Libery Ave. McDonald’s.  I mean, really, how funny would that be?  Along those same lines… if this is a friend or reader yanking my proverbial crank; Kudos!  You totally got me.

If this is for real, then may God have mercy on your souls, …and mine for teasing you.  Can someone please help me explain this?  I thought I did that with my last blog post/email with the lines..

But, I must say that I’m confused.  You didn’t email anyone, you used the contact form at my website: https://aixelsyd13.wordpress.com

Is that what appears at the top of the receipt?

I’m guessing that more than likely it says “ella.jones@us.mcd.com” at the top of your receipt.  I’m not Ella Jones.  You didn’t email me.  You didn’t email Ella Jones.  You did a Google (or Bing) search for the email address, and landed on my page.

McReceipt 09/07/2011

I don't see my email address or blog url on here anywhere. Do you?

Can someone help me simplify that?  Should I even bother at this point?  I’m confused.  Just in case Harmony or her husband find their way back here, I did have to satisfy my curiosity.  I stopped & got two sweet teas tonight, just to get a receipt.  You can seethe full receipt to the left.

It thankfully (and I’ll admit… somewhat disappointingly) does not include my email address or my blog’s web address.

Which one of my theories do you think is the case here?  Do you think they found my blog, & were insulted?  I mean no disrespect.  I’m just trying to help here.  At this point, I’m assuming Shirley and Amber will remain clueless until the end of time.  I have yet to receive a reply from either of them, and doubt I will.  And, I doubt that I’ll ever hear from Ella Jones or Sandra Jaeger.

I also hope that Harmony’s husband doesn’t work at the West Liberty McDonald’s, and that her going online to complain (“complaine”?) about his corporate employer doesn’t cause some sort of marital rift.

Perhaps a visual aid will help demonstrate:

Trust me, I am not McDonald's.

Trust me, I am not McDonald's.

I don’t think I’ll ever convince them.  Think I can get a McDonald’s hat or something?  Maybe a name tag?  Something?  Perhaps I should just start writing back to people pretending that I am indeed McDonald’s.

McDonald's on Urbanspoon To compound & confound even more, this is what happened on my latest adventure into this McDonald’s on a mission to obtain a receipt & ultimately verify that I am not McDonald’s:

I pulled into the parking lot somewhere around 8:30pm and the lot was quite full.  Most of the cars in the lot were at the outer edge, toward the bottom of the lot, and most likely there for Malone’s Too or Señor Frog’s or whatever that bar is called this week… blatantly ignoring the signs to the effect of “McDonald’s Parking Only” or whatever.  I even saw a guy walk out of the bar into his car.  Oh well, that’s not really in their control… or is it?

The drive through lanes were both backed up pretty hard, and I’m sure people were cutting in front of each other unhindered as usual… so I opted to just pull into a parking spot & go inside.  Bad move?  Perhaps.

Once inside, I took my place in line behind a woman and her daughter at the one open/operating register, and a lone dude in front of me.  The woman & daughter were mid-order, and there was something going on about apple pies being dropped (in what I can hopefully assume was the fryer) and only one pie being avaiable.  They were told there would be an approximate 10 minute wait, but that “it goes fast”.  The woman slid to the side as her daughter went to fill their drinks, and I assume find a table.

While this was happening, I saw another McDonald’s employee come up to a register, glance annoyedly at me and the dude in front of me, hit some buttons, then walk away.  I’m sorry.  Do these employees know that to make money, McDonald’s sells what they pass off as food… and that in order to pay her salary they need to sell vast amounts of lopsided hamburgers with ketchup all over the outside of the bun?  I was surprised at how backed up things had become as the drive-through appeared quite frantic & another potential customer came in behind me during a completely non-meal-rush time of day.

Leaving the sole struggling fellow employee at the line register kind of seemed like what I would call a “dick move“.  Alas, the mother moved to the left, and slid her tray containing rapidly cooling french fries along with her.  Up next?  Dude in front of me.

Dude must have also ordered apple pies… as he was told they just dropped.  When he asked what that meant, he was told that it meant there would be a ten minute wait for apple pies.   Was the young lady at the register trying to use a Jedi mind trick to dissuade the man from ordering apple pies?  I’m guessing that she was simply telling a customer that they didn’t want what they ordered.  I honestly don’t know why anyone would want to order one of those nasty mucus-like hot-pockets that are supposed to resemble a pie… but if he was willing to shell out his hopefully hard-earned cash for them, I say give them to the man!  Order begrudgingly placed, and man moves to the left… overcrowding the woman with her lone order of increasingly algid fries.

I was up!  Finally.  I was asked what I wanted to order, I requested two sweet teas.  I was actually told “Oh, thank you for being an easy one” much to the dismay of the dude directly to my left.  He was visibly not amused.  I struggled to internally process what had caused such dismay in the poor girl behind the counter as I was handed my receipt… but I was (and still am) at a loss.

Mission complete.  I had a receipt in my hand.  My name, email address, and blog url are not on the receipt.  Success!  “Just give me my cups” I thought, as the girl walked away.  A kid was leaving his shift… she told him goodbye and proceeded to walk over and talk to the remaining employees about how popular the departing employee was this evening.  It somehow turned into a rant about thinking that someone was going to come through the drive-through window at her.  Perhaps some other unsatisfied customers earlier this evening?

Then one of the other employees told the girl who had taken my order that it was time for her break.  “Break?” she exclaimed, and started to leave.  The one with some semblance of sanity said “but first I need you to take care of all these orders.”

I tried to shift to my left, but apple pie guy was holding his ground as I blatantly invaded his personal space.  Perhaps his movement was hindered by the woman in front of him with ice fries.  The woman behind me was a champion.  She pushed ahead to the register like a metal fan in a mosh pit.  I think her purse touched my bum.  I just want some cups.  The girl who took my order looked at me quizzically.  Perhaps I looked befuddled.  I know where the drink station is.  I know how to get ice.  I know how to work the knob on the iced tea dispenser.  I just need two of those Styrofoam sweet tea cups.  At this point, any cups will do.

Steely in her resolve to go on break, or perhaps obliviously, she took the order of the woman behind me.  Snack wraps.  She broke the code.  No apple pies.  Smart move, purse push lady.  Smart move.  The order was punched in, and she started to yet again walk away.

“C… Can I just have some cups?”  The words were out of my mouth before my brain knew that I was forming them.  I don’t know if I was anxious, or this was my flight response in order to remove myself from the chaos all around me.  The girl who took my order paused, and looked at me.  I’m sure ice fries and pie guy looked at me too, wondering why I should get my hands on some sweet tea before they were handed their precious disgusting pies.  For a split second, I was almost scared.  Had I crossed a line?  Had I invoked the wrath of a McDonald’s employee mere moments late for her break?

Relief.  She grabbed two Styrofoam cups and filled them with ice, then went back to her conversation about the drive through window or something that seemed to annoy her fellow employees.

The girl who had looked at us with disdain earlier while tapping a few buttons on the register reappeared, and asked ice fries what she was waiting for.  Ice fries lady (who’s daughter probably had come to terms by now that she was surely abandoned) said something to the effect of… “I’m waiting for pies, but can I have my sandwiches now, & have someone bring out the pies?”  This was like a record skipping in a TV show.  Several employees stopped and looked at her.  I’m not sure if there was an answer… but I did hear that “the pies would be ten minutes.”  Surely three to five of those ten minutes had already passed, but who was I to argue?

“Hooolllly coooowww!”  I did it again.  The words escaped me before I could contain them.  Damn you, Ernie and the Berts practice, for amping me all up.  By this point, I was looking around for hidden cameras.  Was I on a TV show?  I think I heard pie guy say “I know” but perhaps he feared the wrath of a pie-less future as it was almost imperceptible.

I was handed my iced teas… I’m guessing the tea dispensers over by the pop machines aren’t filled at night?  Makes sense.  Even though there was one of me and I ordered two drinks…  I wasn’t offered a drink carrier.  I wasn’t handed straws or napkins.  I sure as heck wasn’t going to ask for any.

I hastily made my was over to the condiment & drink station, got some straws & napkins, then walked back past the counter to the exit, ice fries, pie guy, and snack wrap lady still there… probably envious of my escape to sweet freedom.

I couldn’t help it.  As I walked by, I muttered a sing-song like “♪♫ Good luuu-uuck… ♪♫” to my fellow McConsumers.  I hope they were amused.

Eu não sou McDonald’s. Ich bin nicht McDonald’s. Io non sono McDonald’s. Jag är inte McDonalds. Je ne suis pas McDonald’s. Jeg er ikke McDonalds. Mimi si McDonald ya. Nem vagyok McDonald’s. Nid wyf yn McDonald’s. Nie jestem McDonalda. Níl mé McDonald’s ar. Non est McDonald’s. Yo no soy McDonald. Δεν είμαι της McDonald’s. Я не Макдональдс. אני לא מקדונלד ‘ס. मैं मैकडॉनल्ड्स नहीं हूँ. 저는 맥도날드 아닙니다. 我不是麦当劳。 私はマクドナルドではない。