Most people are apparently dimwitted, and when you post “bank” or “mattress store” as a reply to the inevitable “What is being built by the old ____?” posts on local Facebook groups or Nextdoor, they have no idea you are joking.
Let’s, as a society, start providing real information. Usually, it is easy to obtain through a search of township meeting minutes or real estate development sites.
There is no need to speculate that it is Target.
There is no need to tell everyone it is a Dollar General or strip club when it is not.
There is no need to pine for Hills, Kmart, Zayre, Woolworth, Murphy’s Mart, or some other long-gone department store.
If you don’t know, keep scrolling.
If you do know, please post evidence (in the form of a link to concrete proof) to back up the claim.
Also, as an addendum…
Starbucks and Chick-fil-A do not promote unwarranted amounts of traffic. Chick-fil-A is more efficient at directing traffic than the national, state, and local government.
No one cares about township lines. In southwestern Pennsylvania, a building can reside in a township, but have a physical address with a zip code in another town. Any reasonable person will know which one you are talking about by referencing either of these locales. There is no need to point out the difference.
Did we all get that? Am I missing anything? Hit me up in the comments.
I would love to hear your thoughts on how they or I could have handled the situation better.
I don’t feel they owe me anything at this point.
Where should we go to buy a couch? Are any furniture stores better than the others?
My requirements are:
It must be delivered, I don’t want to pick it up or assemble anything.
I want to see it & sit in it first. (Our current couch was bought online, sight-unseen, and is a dud.)
The store has to be able to actually hit promised delivery dates.
I’m stuck on a nice HIGH back after seeing a few.
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Here’s the latest from Levin:
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Eric,
I completely understand where you are coming from. I apologize that we failed to get your correct chair delivered to you during this time. I am the person that called your wife about the Facebook post. I wanted to reach out to you to apologize and see what I could do to help the situation. When we fail to meet our customers’ expectations, we want to make it right.
I know you said you weren’t sure what we could do at this point, but I feel we need to take ownership of our mistake and acknowledge your feelings. On behave of Levin Furniture I apologize for the mistake and the inconvenience this caused you during your recovery. That is a true heart felt apology, I treat customers the way I would want to be treated. I think sometimes we get desensitized and need to be reminded that people have other things going on in their lives and just owning our mistakes and saying I am sorry can make a difference.
I know you said you do not want to shop with a us. But if you would like to give us another chance in the future, please let me know and I will see we take care of you. If there is anything I can assist you with, please don’t hesitate to reach out to me.
Best Regards,
Kelly Matyas
Customer Experience Manager
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Should I write/call back?
Actual footage from a staff meeting about my recliner.
Well, I was done with Levin. Then they emailed a customer satisfaction survey. That triggered me again. Here’s what I sent back. Then I dug up as many corporate names as I could, and their email syntax. I know some landed, because about three minutes after I hit send they were calling my wife.
Here’s what I said:
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Hello Friends,
I recently had what we’ll call a horrendous experience with Levin Furniture. I had vented about it online, and moved on. Until my wife forwarded me the customer satisfaction survey. That took some immense lack of self-awareness on your part, so I am hoping with this missive to make you a bit more aware. The following is what I typed up & sent along with the 3 1-star answers to the survey. I thought I would look up some email addresses and get it in front of as many eyes as I could. I will also copy the salesman that my wife dealt with who never replied to her email inquiring about delivery.
Already sent was the following:
On Saturday September 9th, my wife & son went to Levin and a few other furniture stores to purchase a powered recliner for me, to help with post colo-rectal surgery recovery.
Looking online at our options and various price ranges, I knew I wanted a chair that had a cup holder, phone charger, and storage pockets… as I was not sure how mobile I would be post-op, and was quite frankly uncomfortable going into surgery.
I would have gone to view them myself, but that happened to be in-between my second and third ER trips & hospital admissions in 4 weeks stemming from a burst pocket of diverticulitis and a nasty ensuing abscess and infection. I was in poor health, and in no mood to deal with furniture sales tactics. I can even provide photos of the CT scans and the drain sticking out of my right but cheek if you like to be grossed out.
My wife ordered an Ashley Model Next-Gen DuraPella Power Recliner SKU # 2200413, mainly because Levin promised to deliver before La-Z-Boy & Value City could on very similarly optioned & priced items. Remember that “before” qualifier as you digest (pun intended) the following paragraphs.
In hindsight, it was a largely false promise on the part of Levin, one that if I were a pessimist would assume is a regular practice on the part of your sales team.
The chair was promised to be delivered by Sept. 19th. That Tuesday came & my wife logged in to the website to see the delivery was now scheduled for Thursday Sept. 21st, and we had no communication on that change from Levin.
On Thursday, my wife called the delivery number, then the store to ask about the chair’s whereabouts. She talked to an Anna who said the original salesperson, Jared Chambers, was “new” and “didn’t know he had to schedule the delivery.”
My wife also emailed jchambers@levinfurniture.com on Sept. 21st to inquire about the delivery, but as of yet has not received a reply. We can forward that unanswered email if needed.
Despite this excuse smelling of total and absolute bovine feces, Anna told my wife that they could “squeeze us in” that Saturday the 23rd for delivery. Were we the first order where this was discovered? If not, why wasn’t it rectified sooner? Does Levin train all new employees this poorly? You don’t really have to answer that last one. It was rhetorical.
Saturday the 23rd came and two nice men delivered a recliner to us. Once they brought it in & put it together, I noticed that it does not have the cup holder, phone charger, or storage pockets. It happened to be an Ashley Model 5930213 Power Recliner @ $1349.99, completely not what we ordered. It was not the same model, SKU #, or price.
The guys sent photos to their boss, their boss contacted Levins, & Anna called my wife.
We tipped the guys $20 and they took the nice new recliner away.
In that conversation with my wife, Anna then blamed an incorrect tag or sku # being on the display model in the showroom. She also used the phrasing that it was “no one’s fault.” This incensed me, as it obviously was the fault of Levin employees on multiple levels. Who tagged the chair with the wrong tag? Who double-checks their work? The salesman did not confirm that what he was ordering matched the floor model? This is not “no one’s fault,” this is a tragic comedy of careless errors.
My wife asked Anna at that time if we could purchase the floor model, as time was of the essence. Anna said she would call back.
We went to Big Lots! in Washington PA that evening to look at couches. Yes, we need a couch, and Levin is off the table for what I believe to be quite obvious reasons.
Anna had still not called my wife as of around 6:00 PM, so my wife called her. Anna said we could have the floor model if we came and got it. Now, I am in poor health with restrictions on lifting, my kids are young, we have a vehicle classed as a station wagon, and my wife is a strong woman, but I would not ask her to move a recliner herself.
You would think the salesman and or store manager eager to make good on a sale, would have delivered the damn thing in a pickup or something.
Customer service is dead.
No concessions on price were offered from Anna. My wife asked for some form of compensation for our aggravation, and at first the only offer was to refund the original delivery fee… for the WRONG CHAIR. Crazy us to assume it would be a given to not pay for that. I believe we got half off of the 2nd delivery, and were refunded the difference between the original incorrect, more expensive chair, and the correct less expensive one.
If your profit margins are so small that you cannot automatically offer a few hundred dollars off on this purchase or even on a future purchase, you perhaps need to rethink your entire business model.
The correct recliner was finally delivered on Tuesday Oct. 3rd. This was a full two weeks after it was promised, after the dates when we could have received a recliner from your esteemed competitors, and 3 days after I was released from the hospital.after surgery.
Did I mention that we set our old chair out for the trash the Thursday night prior to the initial incorrect Saturday delivery?
I would like to ask you to imagine having a foot-long section of your colon and rectum removed, your remaining section of colon & rectum stapled together, a wound vac hanging on your side connected to a tube from an incision above your belly button, and a bulbous drain hanging out of your side right at your waistline.
That makes sitting anywhere uncomfortable. Imagine, if you would, a nice stressless recliner to ease the situation… because I can’t.
Some other person did leave a voicemail for my wife after I left a frustration-venting rant & a comment or two on Facebook, but that was the night of my colon-cleanse. If you’ll forgive the mental image, we already had enough crap to put up with.
Honestly though, for that attention-grabbing shenanigans to be the ONLY thing that triggered some sort of response, you were well past the too little/too late threshold.
Your people skills are abhorrent at the sales and service levels, and your corporate level customer service is merely reactionary to online “bad press” only to save face, not serve actual customer satisfaction & retention.
I actually applaud your testicular fortitude in reaching out with a customer satisfaction survey. It either takes massive ignorance or massive swagger. And you already know where I believe you fall on the scale.
I now intend to send this to every level of your corporation that has eyes. May the best of them find work elsewhere, and may the worst of them stay to drive you further into the ground than the last time you were there.
Thank you for your time, and may whatever deity you ascribe to have mercy on your soul,
I neglected to note we tipped the 2nd set of delivery guys $20 too. But, if they don’t even pretend to care about the customers, they certainly don’t care about the employees, right? While we’re on the subject… was that appropriate, or cheap? I try to check in on these things occasionally.
After Kelly Maytas at Levin left my wife a Voicemail, I got this email…
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Eric,
Thank you for reaching out to us and letting us know about your experience. We aim to deliver a great experience and are disheartened when we don’t. We will use your feedback to make us better.
I apologize for the inconvenience and the stress this has caused you. I personally would like to speak to you about your experience and respectfully apologize and take ownership of our failure to deliver a great experience. I know you need to rest, but at your convenience can you please give me a call at 330-###-####.
Best Regards,
Kelly Matyas
Customer Experience Manage
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I took the time to send this back…
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Thank You Ms. Maytas,
Not sure if you got just the survey response, or the email that I tried to send to a handful of people after researching names and email syntax online.
I am really not sure what you can do at this point for us.
I suggest you get your Robinson store in order… from tagging furniture properly, to sales reps understanding the product, your procedures, or setting up deliveries in a timely manner, and customer service reps that understand what apologizing really is. Only then can you maybe knock it out of the park for future customers.
We are in desperate need of a new couch, but not that desperate. I feel like your team has not only burned but nuked the proverbial bridge, and I concede that I worked on that from my side of things also. I am not a fan of phone calls, I prefer the written word. I also prefer retailers that automatically offer discounts on current or future sales without having to be asked. Again, we’re past that.
Unless you’d like to suggest a competitor that will actually deliver a quality product on time?
Good luck to you in righting the ship at Levins, as your tenacity in reaching out speaks to the fact that you will stay the course! I wish that we could have dealt with you on the store level instead of when it reached a wild level of ridiculousness (again, the online shenanigans are all on me – but it shouldn’t have taken that to garner attention).
I appreciate your time in reaching out! I like you, unlike your seemingly dimwitted and soul-crushed coworkers. Perhaps they need a pizza party or two for morale?
If I could give 0 stars, I would. If Levin’s had the last bucket of water on Earth, I was on fire, and it only cost 5¢, I would still not buy it. My wife ordered a reclinig chair about a moth before I had surgery, the delivery was pushed back twice, they blamed it on the salesman & made no apologies. The wrong chair was delivered. It was sorted out with absolutely no apologies or offered concessions. The correct chair arrived 3 days AFTER it was needed. There was no attempt to make any amends or apologies without my wife asking for them. The Levin employee even had the testicular fortutude to say the “error was no one’s fault” as the chair was tagged wrong. Yes, this is obviously Levin’s fault. On multiple levels, from inventory, to display, to double-checking, and scheduling orders. Any attempts to resolve the issue were made once I was busy & in the hospital getting major abdominal surgery. It was an absolute tragic comedy of errors. What a joke. In summation: [Fornicate] Levin’s, and the horse they rode on!
So, Ci3 closed up shop… and with it went A-Maze Mugs. Not sure that any were actually sold anyway? I know I have 2 prototypes and we did work up art for the box. I posted about them a few times. I also did a (very) poorly recorded jingle.
I feel like I just sit on all my maze art, while others are able to monetize their art projects. This is me reaching out for advice from my creative peeps.
I know there are no-money-up-front printing/fulfillment services. Does anyone have good (or really bad) experiences with any of those? I clicked a link on one, and 30 are showing up in my FB ad feeds. Are any more reputable/profitable/flexible than the others?
Even better, does anyone local do printing & fulfillment services, like Commonwealth Press?
Would it be worth it to save & invest some money into it?
I would like to put my mazes on all kinds of stuff. I get likes on my mazes on Instagram. Occasionally someone sends me a solution. Maybe T-shirts would be useless… unless you had one on the back and wanted someone to complete it as a sort of massage? Ha ha.
Tiles may be interesting. The socks that Mike worked up were super cool! Mugs seem to be out but those new stainless steel tumblers are in. Maybe a beer stein? Maybe just a book of mazes? My thing though, is most of my stuff has no theme. They’re just mazes. I have a TON drawn. They just need scanned & maybe cleaned up a bit.
I’m not looking to get rich, but creativity funding more creativity never hurts. Right?
These look like a fun product IMHO, anyway. Finding someone to ship a mug and a dry erase marker AND do the printing may be tough?
I’m open to any and all suggestions and solutions. I feel like I’m just sitting on these, have been for years, and should be doing something with them.
On New Year’s Day at approx. 11:25 AM or 11:26 AM EST, there was a sonic boom in Allegheny County or Washington County Pennsylvania.
Immediately, Yinzers took to social media to ask what was going on. Some armchair experts already had all the answers.
The first link shared was from a website called Volcano Discovery. It posts user reported incidents before they’re certified as seismic events before the USGS. At least it’s a url right? It’s on the internet. It must be true.
The next thing that circulated was a phone screenshot of a news story from 2010 about detonating munitions at the airport. The date was left out. No link. Just a screenshot. I saw it all over the place.
Then, the meteor theory started to come out. A blip on an image from a satellite meant to detect lightning showed a flash in an area with no discernable storm systems. A known asteroid being close by for a meteor shower to peak in our area on Jan. 3rd, my be related. I read somewhere but can’t find it now that a chunk of the asteroid most likely entered our atmosphere (now a meteor) at twice the speed of sound, and burned up… resulting in the sonic boom & shockwave.
Yinzers on social media immediately forgot elementary school science class, put on their tinfoil hats, and stated emphatically that there was no flash or no crater, so it could not have been a meteor… therefore had to be anything from top secret military testing of airplanes, to subterranean bomb testing, to nefarious manufacturing at any number of local industrial businesses, to fracking, to gas buildup in mines, to extraterrestrials, fireworks (Yinzers do love their fireworks), and of course… to flatulence related to consumption of the Pennsylvania Dutch classic Pork & Sauerkraut dish as is new year’s tradition. So many fart jokes. Some blamed themselves, some blamed their significant others, one even blamed a cat.
I am fascinated by the videos that people shared form their Ring/Blink/Nest/etc. It sounds like the footsteps of Godzilla. (Mad props to Foley artists everywhere!)
I’m also sort of mad that I didn’t notice it. I was apparently at Sheetz at the time. Good to know I will not see any cataclysmic apocalypse coming. I’ll be taken out before I even know what happened.
Thanks to all the credible sources that reported on this and pieced it together. Thanks to the people who shared video. Thanks to the Illumi-nutty for the wild baseless yet endlessly entertaining fart jokes speculation.
Possible explanation for the Pittsburgh explosion that has not been registered as an earthquake by the USGS – meteor?
GOES-16's lightning mapper saw up a single blip over SW PA around 11:26 am ET, but there has been no storm activity in the area over the past 24 hours.
Neighborhood Facebook groups and Nextdoor. They have a lot in common. Typically, the posts fall in one of these categories:
Fireworks or gun shots? It’s loud. No one cleared either with me.
What are all the sirens for? Where are they?
There is a suspicions person or group of teenagers walking around the neighborhood.
I found a hair in my pizza and thought I would try to destroy the livelihood of all involved.
Solicitation of professional goods and services, only by “a college student” or “retiree” willing to severely undercut prices for those professional services.
On a side note, I highly recommend @bestofnextdoor on Twitter.
But then there’s the worst kind. It starts innocently enough. Someone wants to know what is going in to an old building that’s vacant or being torn down/renovated. Then someone jokes, a bank, a mattress store, or Spirit Halloween.
Then. Then, its the worst. People answer the question with what they want to go there, but with authority (or lack of basic writing skills) and make it seem like that is what is going there.
They wish. They guess.
They equate real concrete answers to be as equally fanciful to their own.
People are wishing hard for Target, and Chick-fil-A . Then people say they don’t want Target or Chick-fil-A. Also, no one can spell Chick-fil-A, even as they are replying to something that mentions it and spells it correctly. It’s always Chic Filet or Chik Fila or something equally absurd. It’s a small, but maddening detail.
Actual photo of 50% of the local population.
I bring you, the saga of Burlington and most likely Ross moving into the old Bridgeville Kmart location, as presented by local Facebook groups and Nextdoor, and as ignored by members of local Facebook groups and Nextdoor. It’s all over local social media if you look, but no one an handle the search button. It generally looks like this, people: 🔍
I mean, if only all these could somehow link back to each other, and the actual factual information could be sorted out.
I hope they got the smell out of the building. That Kmart used to totally smell like poop over by the K Café.
All sings point to Burlington replacing Kmart and Chick-fil-A razing & rebuilding where the current empty Taco Bell lies. Ross and a Pet Smart may be squeezed into the Kmart space also. A little birdie told me because they saw my repeated request for factual information in these threads. A true journalist can’t reveal their source, right?
It’s Burlington. And maybe Ross, and PetSmart… and maybe even something else. It’s definitely not a Target.
🎯
My personal prediction: 6 months after Burlington opens in Bridgeville/Collier Township, people will still be asking (via Facebook community groups and Nextdoor) what is going in at the old Kmart location… and other people will still be answering that they drove by and saw red so it must be a Target. 🤦♂️
Actual factual information:
Collier Township Zoning Hearing Board on Burlington: ZHB-2021-0005
Collier Township Zoning Hearing Board on Chick-fil-A: ZHB-2021-0003
Thank you for coming to my TURD(Totally Unfounded Rumor Department) Talk.
OK. I really need to go do something more productive with my time now.
Please, feel free to share your actual factual information in the comments, or wildly speculative conjecture. Apparently feelings are facts everywhere these days, not just in politics.
World (and Lunar) Domination 