Tag Archives: Letter

Conagra Ruins Christmas.

Posted on by Standard Reply

Well, the tweets from before were apparently incorrect. The La Choy teriyaki variety that I liked has been discontinued. I emailed Conagra via webform and found a bunch of names and tried to garner email addresses online, which worked on at least 2 counts. I also got some replies from various grocery stores.

No one tried the maze though. You read my email, right?

Here are my replies from Conagra:

From: Conagra Consumer Care consumer.care@conagra.com
Date: Tue, Dec 19, 2023 at 1:03 PM
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]
To: [me]

Hello Eric,

Thank you so much for taking the time to reach out to us regarding the La Choy Teriyaki Sauce. There was obvious passion in your correspondence, both for the former product you preferred and for the current product that does not meet your expectations. We’d like to offer some background and what we hope is a worthy alternative.

Previously we produced both the La Choy Teriyaki Marinade and Sauce that you enjoyed, and the La Choy Teriyaki Sauce and Marinade. With two similar sauces available, earlier this year we discontinued production of the La Choy Teriyaki Marinade and Sauce. We work with grocery stores and other retail partners to optimize our product assortment. Through these conversations, we often need to make decisions about discontinuing products. These are difficult decisions, as we know a discontinued product can be a disappointment to consumers.

We appreciate your candid feedback on the current La Choy Teriyaki Sauce and Marinade. This feedback was shared with our brand team and will go to our internal culinary team as well. Every piece of consumer input is valuable to us.

Within the Conagra Brands portfolio, we also offer PF Chang’s Home Menu, and we hope their Teriyaki Sauce is one that you’ll enjoy. PF Chang’s Home Menu is inspired by the tastes and high-quality ingredients of PF Chang’s bistros. The Teriyaki Sauce is part of a collection of sauces we introduced a few years ago, and if you’re interested in trying it, we’d be happy to send you a few bottles. If this would be ok, please reply to this email with your complete mailing address, and if applicable, please include the Unit or Apt. #.

Thank you again for your loyalty to the La Choy brand and the time you spent providing us feedback. Both are appreciated.

Sincerely,

Julie
Conagra Brands Consumer Care

Case: 06631637

1-800-722-1344

http://www.conagrabrands.com
Conagra Brands * Chicago, IL 60654


From: Conagra Consumer Care [consumer.care@conagra.com]
Sent: 12/11/2023, 1:43 PM
To: [me]
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]

Hello Eric,

Thank you for reaching out to Ms. Schaefer’s office to let us know you were a fan of our LA CHOY TERIYAKI MARINADE AND SAUCE.

From time to time we reformulate our product recipes, this also includes how consumer preferences change over time. Unfortunately, it’s no longer available but we’ll make sure to share your comments regarding your request to bring back the older formulation with appropriate personnel.

If you have any further questions, please don’t hesitate to contact our supervisors at 1-800-722-1344, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Fridays. Please give reference number 06631637 to the supervisor who answers your phone call. If a supervisor isn’t available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.

Thanks again for taking the time to share your feedback.

Sincerely,

Julie
Conagra Brands Consumer Care

Case: 06631637

1-800-722-1344

http://www.conagrabrands.com

Conagra Brands * Chicago, IL 60654

They really don’t get that I am never calling them. This is why I write goofy emails.

And updates via X:

I no tpe suh gewd.

And the only good responses from a grocery store…

From: Guest Relations guest.relations@target.com
Date: Mon, Dec 11, 2023 at 4:12 PM
Subject: Your Inquiry to Target.com Executive Offices
To: [me]

Hello Eric,

Thank you for contacting Target about your experience. I received a copy of your email from our executive offices along with a request to reach out.

Thanks for asking about this “La Choy Teriyaki Sauce and Marinade” we understand you are interested to know if we carry or plan on carrying this. I do apologize, but we do not have this item available in our assortment and at this time we do not have any additional information to share regarding future availability. To view the wide variety of other Teriyaki sauces we do carry please click here.

We appreciate you reaching out and sharing interest with this item. I’ll be sure to share your comments with our buyers.

Sincerely,

Mercedes

Target Guest Relations

Executive Contact Team
http://www.target.com

From: Melissa (Fresh Thyme) support@freshthyme.zendesk.com
Date: Sat, Dec 9, 2023 at 10:50 AM
Subject: [Fresh Thyme] Re: La Choy Teriyaki Sauce & Marinade
To: [me]

Your request (26880) has been updated. To add additional comments, reply to this email.

Melissa (Fresh Thyme)

Dec 9, 2023, 9:50 AM CST

Dear Eric,

Thanks for reaching out! The products available at our stores may differ by location. To find out if your local store carries (product name), you may visit our website http://www.freshthyme.com and search for any of your desired products.

I will forward this to the Store Director for the Bridgeville, PA store location for you as well.

Thank you for being a Fresh Thyme customer!
Melissa
Fresh Thyme Customer Care

Nothing from Giant Eagle, Walmart, or Shop’n Save.

You should try to solve the maze, & then post it & tag me on social media. I’m @AiXeLsyD on pretty much everything.

Or, you could buy my book or some merch.

Conagra Brands @ConagraBrands · Nov 20 Hi, Eric. Thanks for following up with us. Both of these products are still available. Individual retailers make the final decisions about which products they will sell. If you cannot find a specific product you're looking for, ask your retailer to begin carrying it for you. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 18 So, I recently received an email from Comagra saying that the good version is no longer available. Who is right, them or you? Conagra Brands @ConagraBrands · Dec 19 Hi, Eric. Thanks for following up with us. We're sorry, but our Teriyaki Marinade Sauce has been discontinued. Our Teriyaki Stir Fry Sauce Marinade is still available. We hope this information helps and apologize for any confusion. Thanks for your interest in our product.

Seriously, what happened in a month?

ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Nov 19 And... I no longer see it on the #LaChoy website product page: https://lachoy.com/asian-cooking-products/asian-inspired-sauces Please, tell me that you DID NOT DISCONTINUE this absolutely infallible nectar of the gods? Conagra Brands @ConagraBrands · Nov 20 Hi, Eric. Thanks for following up with us. Both of these products are still available. Individual retailers make the final decisions about which products they will sell. If you cannot find a specific product you're looking for, ask your retailer to begin carrying it for you. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 18 So, I recently received an email from Comagra saying that the good version is no longer available. Who is right, them or you? Conagra Brands @ConagraBrands · Dec 19 Hi, Eric. Thanks for following up with us. We're sorry, but our Teriyaki Marinade Sauce has been discontinued. Our Teriyaki Stir Fry Sauce Marinade is still available. We hope this information helps and apologize for any confusion. Thanks for your interest in our product. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 19 Thank you for the reply. I may have a memorial service for the best Teriyaki sauce ever. Perhaps I could buy the recipe from you? Did anyone at least try the maze? Conagra Brands @ConagraBrands Thank you for replying. We're unable to provide the recipe as it is proprietary but appreciate your interest in our products. Thank you again for taking the time message and enjoy your week.

La Choy Teriyaki Terror

Posted on by Standard 2

Foe several years now, I have had an increasing number of issues trying to procure my favorite teriyaki sauce. You know how it is, you find something you like, then it is gone! I have blogged about this before, but the situation is getting much more desperate as time goes by. I have written many goofy emails and letters. I have received swag from Pepto, Turner’s, & Radio Shack. I have drawn mazes and send them to call attention to supply chain issues with potatoes and cocktail rye bread. I surely am single-handedly responsible for the return of Bronco Berry Sauce, right? So, I have to try with my La Choy Teriyaki Marinade & Sauce.

I like to use it to make this Teriyaki stuff. Other brands DO NOT COMPARE. It scares me that it is no longer listed on the La Choy product page.

I drafted up this letter and maze:

Hello Friends,

I write to you today to invite you on a journey with me. The journey is the quest for the most absolute perfect Teriyaki sauce. You may find yourself wondering if it exists. I can assure you, it does… or at least it did. Over the past few years it has been increasingly difficult to find. You’re surely wondering by now, to which magical elixir I am referring? It is confusing, but I will try to explain: The original La Choy Teriyaki Marinade & Sauce is wondrous perfection, yet the La Choy Teriyaki Stir Fry Sauce & Marinade is devastatingly abhorrent.

I know that “teriyaki” may refer to a style, much like “barbecue” can denote many kinds of sauces, but it ought to be a crime to label these two sauces with the same descriptor. “Ketchup” came to describe the sugary tomato-based condiment we all know today, even though at one point it could have referred to many different things including a sauce with fermented fish.

I have seen the words on the label move around in various orders, so I’m not 100% sure exactly what to call the sauce, or how to differentiate it by descriptor… but I can tell you that the darker sauce in the bottle with the same shape as your soy sauce is fantastic, and the other stuff in the salad-dressing style bottle with seeds floating in it is terrible.

Over the years, I have written to my local grocery store, and they said the distributor discontinued it. I had one local store that carried it, and they have replaced its spot on the shelf with a similar yet inferior brand that we would have called generic in my youth. I have reached out to Conagra on social media, and was told to use the product locator. The product locator shows that no one around here sells that sauce, and seems to indicate it is not available online.

The La Choy website that lists all of the sauces does not show the good style sauce, but only the gross style. Is this an indication that you no longer manufacture the good stuff? Google searches lead to one gallon jugs or full cases. I only need a few bottles at a time. Looking closer, it shows as “out of stock” on some sites. Are you having supply chain issues? Is it being phased out? Is it available only regionally outside of my region?

I am writing to implore you to get me some answers other than the stock “Yes, we still make it. Please use our product locator.” I would like some real concrete answers. I also plan to write to all of my local grocery chains.

Please enjoy the attached maze, to help you as you contemplate a suggested resolution to my quest. Are you able to let me know the names of any of the distributors or local/national grocery chains where I can reach out to request your product, or even independent stores? I am in Bridgeville, PA, USA… just south of Pittsburgh.

I would love email addresses, or even snail mail. I am not a fan of these constraining contact forms.

I look forward to your reply, and thank you for the many tasty dinners that I have enjoyed thanks to your delicious sauce. I won’t even ask for an apology for the terribleness of the other sauce, even though you really should apologize for it.

I thank you for your time and attention, may you have a joyous and cheerful holiday season this year!

Your Hangry Fan,
-Eric
aixelsyd13(at)gmail.com

A maze, with the object to help a cartoon AiXeLsyD13 find his preferred Le Choy Teriyaki sauce.
Help me on my quest!

I sent that to Conagra’s contact form, well, what would fit, but was able to attach the maze. I also sent it through Facebook and Instagram messages, and tried to reach out via Twitter (again).

I used a google search to find their CEO’s name and their supposed email syntax, and sent the message to several variations of his address. None have bounced back yet, but I doubt they will all go through. I did also email their media relations and investor questions email which I found in a press release.

What’s my next move? Snail mail? Other executives? Board Members? I plan to email local food chains & maybe even smaller grocers. How do I find their distributors? Should I snail mail these out?

I feel like I have been getting the run-around on this for years:

Pepperidge Farm Adventure Maze

Posted on by Standard 2

So, right before new years, I went on adventure looking for mini cocktail rye breads from Pepperidge Farm. They used to make one called Jewish Rye, and Pumpernickel.

The Jewish Rye was cool because it contained ground caraway seeds instead of the standard whole caraway seeds. I have had bouts with Diverticulitis, so I try to stay hydrated & avoid tiny sharp seeds. Caraway absolutely ruins sauerkraut, but it is good in rye bread.

Pumpernickel is cool because it essentially is named for the devil’s farts… and if that’s not cool, I don’t know what is. This is also code in my household for “I am always right.” I told my wife the name origin behind it, she said there was no way, Googled it… and, like I said… I am always right.

I know that the other manufacturer, S. Rosen, make cocktail-sized rye and pumpernickel bread… but the rye is not seedless. Apparently Hanky Panky means something entirely different in some parts of Ohio.

My wife likes to make this stuff for New Year’s that’s like swiss cheese, lemon-pepper, and mayo on the cocktail-sized Jewish Rye then toasted in the oven. It’s delicious. I like to make little mini open faced Reubens. The pumpernickel would be an acceptable alternative if I absolutely can’t find the seedless rye.

Because I’m weird and can’t leave anything alone, we have this…

I, of course, posted it on Twitter, Instagram, & Facebook. I tagged Pepperidge Farm & Pepperidge Farm Cares. To their credit, they did reply:

I did tag all the stores that I could in the photo on Instagram and Facebook, but none of them have taken the bait.

I had to turn it up a notch, to which they did not reply:

Hello, I was wondering if anyone had time to try and complete my maze while considering bringing back cocktail-sized Jewish Rye. The ground caraway was awesome, because it isn't a potential diverticulitis disaster like whole seeds are. My wife wpuld [sic] use it to make this delicious lemon pepper cheese appetizer, and I like to make tiny Reuben sandwiches and pretend I am a reformed King King that no longer has to eat people sacrificed to me on Skull Island. The mini pumpernickel is cool just because of the etymology. I mean? It has to be the most metal bread out there. How can you discontinue such wonderful things?

All of that just says:

Hello,

I was wondering if anyone had time to try and complete my maze while considering bringing back cocktail-sized Jewish Rye.

The ground caraway was awesome, because it isn’t a potential diverticulitis disaster like whole seeds are.

My wife wpuld [sic] use it to make this delicious lemon pepper cheese appetizer, and I like to make tiny Reuben sandwiches and pretend I am a reformed King King that no longer has to eat people sacrificed to me on Skull Island.

The mini pumpernickel is cool just because of the etymology. I mean? It has to be the most metal bread out there. 🤘

How can you discontinue such wonderful things?

Also, AI generated art seems to be the cool thing these days, so I tried to make this on a few different ones to go along with the blog post:

King Kong feasting upon a stack of tiny Reuben sandwiches on tiny bread. There is a stack of sandwiches in the background resembling the Empire State Building. it is evening with a full moon in the clear sky. King Kong has a highly detailed face where you can clearly see his expression of pure satisfaction.

I may have to buy a gorilla suit and make some tiny Reubens with the S. Rosen bread… and convince the wife or kids to take my photo.

Or, I may have to make a maze for S. Rosen, featuring a caraway seed that must make the journey through my guys without getting stuck, causing inflammation & a possible infection. Or maybe it has to make its way through a grinder before beign added to the dough & baked?

I doubt than anyone at Pepperidge Farm or Pepperidge Farm Cares is going to complete my maze. But, if they do, you can thank me later.

As far as discussion here, which I always ask for yet rarely get in the comments, let me know what you do with mini cocktail rye or pumpernickel bread.

Also… Ler’s discuss Reubens. Russian or Thousand Island? Regular rye or marbled? Do you add anything like bacon or swap out corned beef for Pastrami? Do you ever use Havarti instead of Swiss? Grilled in a pan, or on a panini press? I should blog about Reubens. Mmm. I’m hungry.

Also, please, please, complete the maze! Send me the results, post & tag me!

The most important takeaway is that if I tell you something, I am always right. Pumpernickel.

Green Potatoes 6: Night of the Living Spuds 🥔

Posted on by Standard Reply

Are you with me so far? I bet you thought I forgot about #GreenPotatoGate. Maybe you had, and wish I had. I think this may be it, as I’m never going to get a full response from Giant Eagle, and I did get some coupons! First, are you all caught up?

Had enough? Of course you haven’t. Read on, brave soldiers for spuds and titans for tubers!

As promised, I did receive some coupons from Tasteful Selections. Way to stand behind their products! There was a cool ingredient card too, so I may check that out. I do like purple potatoes.

Giant Eagle reached out with a DM on Twitter, then nothing. 🦗🦗🦗

And…

I submitted some shenanigans to Shop ‘n Save via webform, but haven’t heard anything back via email.

Although, I did get a Facebook message:

That was anti-climactic. They didn’t comment on the maze or the green potatoes.

I did, however, get one super awesome response to a positive message that I sent out about some potatoes from The Little Potato Compnay that I bought at Shop ‘n Save. I reached out like this:

From: Me <me@nunya.biz>
Date: Sun, Jan 1, 2023 at 10:44 PM
Subject: Thank you for a great product! 🥔
To: <feedback@littlepotatoes.com>

Salutations Spud Specialists!

I just wanted to reach out to thank you for your tremendous tiny tubers, or your perfect potatoes if you will.

Saturday I picked up a bag of the Terrific Trio style spuds from Shop ‘n Save in Heidelberg, PA, …and they were all fantastic.

You may think it’s odd to be so elated with a perfect product, but lately I have been on a crusade of sorts as I feel that nearly ¼ of all my purchased potatoes are green and arguably poisonous.  Albeit very slightly poisonous.

I eat a lot of potatoes.  So I buy a lot of potatoes.  It seems like no one is immune to the great greening that has taken place iver the last few years.  Yours were absolutely delicious though.

If you would like a window to my spiral into spud shenanigans, please feel free to catch the saga as it has unfolded so far at my blog:  

https://aixelsyd13.wordpress.com/tag/green-potatoes/

I’m sure that I’m up to at least 2 readers semi-regulartly that aren’t me or AI bots.  Well, I think.

I draw mazes.  I sent mazes to some of your competitors as a means to get their attention, and perhaps stand out among all rhe other missives.

I am sending them you you as a thank you.  Please, enjoy them and pass them along to your potato people!  I would love if you got a chuckle out of them and if you took the time to try them out.

I really appreciate your multiple avenues of contact, prominently displayed right on the packaging, and a super easy to navigate website.  I need to poke around the recipes!

I hope the new year brings you many new opportunities, great joy, & happiness.

Auld Lang Syne

-Eric

PS – Also attached is a photo collage of breakfast home fries with those fantastic tri-color delicious beauties.

And attached this photo (along with my potato mazes):

This image has an empty alt attribute; its file name is wp-1672606172129.jpg

And I got this response:


From: Feedback feedback@littlepotatoes.com
Date: Tue, Jan 3, 2023 at 12:21 PM
Subject: RE: Thank you for a great product! 🥔
To: Me me@nunya.biz

Hi Eric,

Thank you so much for the aMAZEing feedback! I’m glad you enjoyed your Terrific Trio home fries!

Don’t hesitate to check out our website at https://www.littlepotatoes.com/en/recipes/ for recipe ideas and upcoming contests. Also feel free to check out our Facebook page ( https://www.facebook.com/LittlePotatoCo ) to watch our video recipes and share with other The Little Potato Company lovers.

Have a terrific day!

Madison Marano | Consumer Service Coordinator

direct 587.460.2095 | main 780.414.6075

email madi.marano@littlepotatoes.com | web LittlePotatoes.com

11749 – 180 Street | Edmonton, Alberta | T5S 2H6

Neat!

I will be looking for more of their products too.

I think we can all agree, if you start seeing less green potatoes in the grocery store, that was clearly all my doing.

Please try to solve the potato mazes if you’re into that.

Green Potatoes 5: From Russets With Love 🥔

Posted on by Standard 1

Well. The garden plot thickens. Or something. I have a few more potato-related emails. All signs point to the grocery stores being at fault, and funnily enough the grocery stores have not replied, at all.

This happened, and we got a refund from Instacart. It’s not green potatoes, but they definitely weren’t ready to just toss into the crock pot with a roast.

Tasteful Selections - Organic Golden Potatoes Sprouting Eyes

If you’re wondering what the hell I am talking about, you must have missed the saga as it uprooted…

And that brings us to the following…

Dear Eric,

Thank you for reaching out. It’s always great to meet another potato enthusiast! As you may know, while we don’t represent any one brand, Potatoes USA works on behalf of more than 2,000 potato growers and handlers across the country to promote the benefits of eating potatoes. We’re happy to provide general feedback, and the individual brands and retailers can tell you more about their practices.

As far as green potatoes go, you’re correct that the color signifies the build-up of solanine. It’s a natural reaction to the potato being exposed to too much light. If there’s slight greening, you can cut away those green portions before cooking and eating. Generally speaking, you’re unlikely to ingest enough solanine to do you any harm.

However, I know you’re a potato skin fan (and rightly so). One bit of good news on the nutrition front is that the only nutrient significantly lost when the skin is removed is fiber. (A medium (5.3 oz) potato contains 2 grams of fiber with the skin and 1 gram of fiber without the skin.) Potassium and vitamin C are found predominantly in the flesh.

Potato growers take a number of steps to reduce greening, including maintaining enough soil cover over potatoes in the field and storing harvested potatoes in facilities with minimal light.

If you aren’t already, I’d encourage you to store your fresh potatoes in a cool, dark place. If you’re finding green potatoes upon returning from the store (or after Instacart delivery), you can often return them.

Thanks again for your note. We hope you have a spud-tacular holiday season, filled with plenty of potatoes.

Cheers,

Btj

Bonnie Johnson, MS, RDN 

bonnie@potatoesusa.com

Director of Nutrition + Industry Relations

O: 303.873.2328

C: 702.217.3055

3675 Wynkoop St.

Denver, CO 80216

PotatoesUSA.com

So, of course I replied.

Hello Btj,

Thank you for your response!  I really appreciate your time and the imparted potato knowledge.

In my reaching out to several potato producers, it seems that they all want to lay the blame on the distribution and storage by the grocers.  

So, the “all the vitamins are in the skin” that I got from my grandma when I was a kid was just potato public relations? 🤣

No matter, I agree they are delicious.

Please, enjoy the attached mazes with your friends, family, & co-workers!

I hope you enjoy you have a pleasant holiday season and a happy new year, and a great going season next year.  I know I am looking forward to planting some potatoes myself.

I may leave out some potato candy for Santa, if I don’t eat it all!

Tuber-ular Tidings to you & yours!

-Eric

I sent the mazes again, like an idiot. Ha ha. I forgot I had sent them previously. No reply or acknowledgement this time.

This came as response from Tasteful Selections, which are the ones pictured above:

Hi Eric,

​

Thank you so much for contacting us. I am terribly sorry for the poor experience you had with our product. I can assure you that the quality you saw is not our standard, and for this I apologize.

We strive to ensure that every package of potatoes that leave our farm is handled with the utmost care in order to deliver a quality product to our consumers. Unfortunately, sometimes temperature changes and changes in light make potatoes break down or decay faster than they normally would. 

The greening you’re experiencing occurs when potatoes have been exposed to too much light, either natural or artificial, that gives the potatoes a sort of “sunburn.” While greening is a result of light exposure, the visible greening can be delayed. Potatoes exposed to light may be packaged and continue to green beyond our last inspection point. We make every effort to avoid this, however, in your case we were not successful. You can cut the green out of the potatoes and use the rest (although that’s a bit tougher with small potatoes), but eating the green portion of the potato can give a very bitter flavor.

Here’s some additional information if you’d like to see more: https://www.potatogoodness.com/potato-greeningfact-check/

I am sincerely sorry for the inconvenience this has caused you. We stand by our products and you should not have had to have an experience like this. I would like to make it up to you by offering you a product voucher to hopefully help compensate you for your troubles.

If I may please have your mailing address, I would be happy to send you a product voucher straight away. Again, my personal apologies for the frustration this has caused you. 

Sincerely,

Jenny

RPE Inc. support@rpespudassist.freshdesk.com

TastefulSelections.comimage

So, I wrote back:

Hello Jenny,

Thank you for your response!  I have been exasperated lately with the amount of green or sprouting potatoes from the grocery store.  It is a consistent issue across brands and stores, and whether we use a service like I Instacart or pick a bag ourselves.

I understand, from your reply among others, that the issue is most likely occurring after it leaves the potato farm.

Can retailers like Aldi, Giant Eagle, or Target be better educated about potato shipping and storage?

Instacart already refunded us for the purchase of the recently sprouting spuds as that was clearly a shopper error.

If it was spring, I would just plant them!  You have a delicious variety of golden potatoes, perfect for home-fries!

Sometimes, the green potatoes don’t reveal themselves until you crack open that bag about to prepare a meal.

I would just like some sort of solution going forward.  What can the potato industry do to hold grocers accountable?

If I wanted the gastrointestinal distress and discomfort associated with eating green potatoes, I would just dine at Taco Bell or Pizza Hut.  Right?

My mailing address is…

     Eric AiXeLsyD

     #### Nunya St. 

     Bidness, PA  #####-####

…but again I’m not really looking for free potatoes, I just want to get what I pay for.  

I appreciate you reaching out, and pride in the quality of your product.  Please find my gift of the attached potato mazes, and share them with your co-workers and friends if so inclined.

Have a very starchy Christmas and a tuber new year!

-Eric

And I got a reply:

Hi Eric,

Thanks so much for getting back to me. I definitely understand your concerns. Our sales & business development team are already working with Produce Managers and providing resources for storing and caring for potatoes. We’ll continue to do our part, however, it ends up being the responsiblity of Produce Managers to not only train their staff, but also make sure they are following through with the potato best practices. 

I have a few coupons headed your way. 

Sincerely,
Jenny

I like free potatoes. I will be on the lookout for potato vouchers!

Now, I have reached several road-blocks with getting a message to Aldi. They apparently do not like to give out email addresses.

Messages from Aldi. Or not.

I dug up some email formats & corporate names on teh Google mosheen and sent this, also to no avail (so far):

Greetings My Frugal Friends,

I hope you are gearing up for a pleasant, festive, and relaxing holiday season!  I appreciate your role in bringing food & other goodies to our homes.

I write to you today with some tuber related shenanigans I have noticed over the last few years.  I have submitted a missive to your contact form at the Aldi website to no avail.  I have been checking my junk/spam folder too.

I also tried reaching out via Facebook and Twitter… only to be told that your social media teams are unfathomably unable to forward messages to your customer service team or provide an email address.  I had to do some Googling, and I pray to a higher power that this reaches a live intelligent and empathetic human being.

I love potatoes.  At rhe risk of sounding like Forrest Gump’s friend Bubba droning on about shrimp…

I love potatoes.  I like home fries, hash browns, mashed potatoes, baked potatoes, cheesy potatoes, hassleback potatoes, scalloped potatoes, potato candy, potato soup, lyinnaise potatoes, potato filling, tater tots, potato salad (hot or cold styles), shepherd’s pie, and sometimes even potato pancakes.  Twice baked potatoes are a fantastic treat too.  I hear potato vodka is good too, but I am not much of a drinker.  Perhaps a potato beer would be more my speed if such a thing exists?

Nearly every bag of potatoes that I have purchased from your and/or your esteemed competitors over the last few years has had an alarmingly large amount of green solanine-filled potatoes.  Glycoalkaloids are not our friends!  On the mild end, eating green potatoes would be like chasing a Taco Bell meal with a laxative.

The straw that broke the proverbial camel’s back was one night at dinner when ready to bake 8 potatoes as a side to chili… 2 of the potatoes were totally green on the outside.  They had been delivered by Instacart, but the green potatoes were not evident upon eying the outside of the bag.

That’s ¼ of rhe potatoes unusable for their intended purpose.  Yes, I could have peeled away the green, but who wants a baked potato with no skin?  That’s just craziness.  Do I get ¼ of my money back?

I have written to and received replies from quite a few potato farms, and they all seem to point the finger at the end retailer… which in some cases is Aldi.  They cite importer handling and storage… specifically exposure to light and longer than optimal time frames.

Perhaps the powers that be within your fine organization can put their heads together, asses your handling of these tiny starcchy underground gifts from heaven, and come up with ways to prevent waste?  It may need to be a highly coordinated effort with logistics, distribution, shipping, and warehousing.

As an effort to aid exercise in meditation and clearing your thoughts, I have attached some potato themed mazes.  Mazes and labyrinths have a history of assisting people to achieve a zen like state.  Perhaps this will provide the needed clarity to prevent ultra violet potato decimation.

You have a fantastic business and I appreciate your effort to bring quality goods to the more budget-concious among us.

If requested, I can even forward my original (perhaps lost?) message.

Thank you for your time, I look forward to your thoughts on the matter!

Let’s root for a starchy Christmas and a tuber new year!
-Eric

So, maybe that will get something. Maybe not. Giant Eagle hasn’t bothered to reply either.

Oh well. Do you think I’ll ever get a meaningful reply from Aldi or Giant Eagle? I am starting to doubt it.

I know we have received green potatoes from Target too. I’ll have to bark up their tree next.

Green Potatoes 4: The Search for Spuds 🥔

Posted on by Standard 2

The starchy spud saga continues. This time I got an email from Sun-Glo who packs potatoes for Side Delights. Side delights was the brand I caught at Giant Eagle in Bridgeville that was a bag of entirely green potatoes. I probably reached out to this company twice, or maybe three times. I did not purchase that bag, and I have not had a concrete reply from Giant Eagle or Aldi USA yet. The potato farmers seem to place all the blame at the feet of the grocer.

Good afternoon,

I appreciate your email about green potatoes.

The one thing I do want to stress to you is this…..we have USDA and internal inspectors in our warehouse at all times. If the potatoes were green in a bag, they would not pass our inspections and would be not pass. When the potatoes leave our plant, they have passed a USDA inspection.

The one thing we can’t control is how fast or slow the retailers turn their inventory. Potatoes are going to turn green under artificial lights, there is nothing we can do to control this.

There is a website that you might find helpful with a lot of ‘potato knowledge” that the Idaho Potato Commission answers most questions you might have about potatoes. Idahopotato.com

I appreciate your feedback.

Thanks,

Jill Crapo Cox

VP Sales

208-356-7346 ext. 214

208-313-6350 cell

You saw the mazes, right?

I also included these photos with my reply:

Side Delights - Green Bag of Potatoes at Giant Eagle

And, I feel like I am ratcheting up the ridiculous with each reply.

Hello Jill,

Thank you for the reply! It is interesting to learn that Sun-Glo and Side Delights potatoes are one in the same!

I am sure you have strict quality control standards, that’s why it is so surprising to see so many green potatoes out in the wild.

I did see but did not purchase a nearly entirely green bag of Side Delights potatoes this Sunday at Giant Eagle in Bridgeville PA.

Monday at the South Fayette PA Giant Eagle, I noticed a fine looking bag of potatoes with the Sun-Glo label.

I have been reaching out to as many potato farmers as I can. The issue seems to go back a few years, and I confess I have not payed much attention to brand. We typically shop at Aldi and Gaint Eagle, but sometimes Shop ‘n Save, Target, Walmart, or even BJ’s Wholesale.

What has been brought to light (pun intended) is that Giant Eagle and Aldi must be improperly shipping, storing, or handling potatoes across the board.

The common denominator seems to be too much artificial light?

Maybe they need to start selling potatoes in rooms with red lights like darkroom back in the 1900’s when people had to develop film.

I have reached out to Aldi and Gaint Eagle to no avail (so far). They are not as quick as you at returning inquiries.

I will most definitely have to do some more research on the Idaho Potato website.

I do grow some of my own in the summer, but I am hardly a titan of tubers, or even a sultan of spuds… perhaps a prefect of potatoes? I could grow some more if I learn to store them properly myself.

I should blog more potato recipes. I cook a lot of potatoes.

Please, find the attached mazes for your enjoyment, and share them with your co-workers. I will also attach the photos of the bag I saw Sunday at Giant Eagle.

Perhaps my mazes can be used in potato safety & storage education going forward?

I appreciate your time, your concern, your knowledge, and your zeal for getting directly to the point. Honestly, and probably obviously, that is something I need to work on.

🥔 Starch-cerely,
-Eric

If you’re interested, keep following my twitter, or check the posts out in order:

This makes me think of the books Idiot Letters and The Complete Idiot Letters by Paul Rosa, which probably started all of this with me. I used to also write letters via snail mail before email became a thing. Somewhat less inspiring but still awesome were Ted Nacny’s Letters from a Nut and the Emails from an Asshole website from John Lindsay.

Green Potatoes 3: Probably Not The Last Crusade🥔

Posted on by Standard 3

Well, the replies are starting to come in. While this certainly isn’t an issue as pressing, depraved, or salacious as the lady who put the pee in potato at Walmart that one time, it does seem to resonate with people.

What am I talking about? The story so far:

Also, to prove and share my love for potatoes, check out these recipes:

My post on Nextdoor had some strong opinions in the comments. My favorite implied that like bananas, I should just let the green potatoes ripen. Oops.

First, I wrote back to Alsum:

Hello Christine!  

Thank you so much for your prompt reply!  This was a 5 lb. bag of Russet potatoes, I believed purchased at Aldi via Instacart.  Unfortunately, I disposed of all the packaging.  I cooked the whole bag!  Well, everything that wasn’t green.  It would have been purchased at the Aldi in Bridgeville, Pennsylvania… earlier this week.  I really don’t want a rebate or anything.  I just want to stop getting green potatoes.  Can you imagine if 3 out of every dozen eggs were unusable?  Or 5 slices of every loaf of bread just moldy?  I may have to reach out to Aldi regarding their shipping/storage practices… and Instacart about their selection process.  I am sure you take great pride in your potatoes.  I know how I feel with a back yard garden, and I’m only feeding a family of 4.  You guys must feed millions.  I, really though, am going to reach out every time I get green potatoes, no matter the producer.  We, as a society, can’t afford to not get the most value out of a dollar.  I hope everyone can work together to get perfect produce into our kitchens.

Thank you for your time!

-Eric

And, they wrote back to me:

Hi Eric,

These are unique potato mazes! Thank you for sharing along with where you recently purchased your Alsum 5 lb. russet bag of potatoes. I’m hopeful the hands shopping for your produce through Aldi can be educated to remove from the store shelf any green potatoes to prevent this poor experience going forward. It might be worth the call to bring this to the retailers attention to help everyone have a good potato eating experience and use the bag in full.

As a consumer, I couldn’t agree more we need to stretch our food dollar, and it’s important from farmer to retail grocer to work together to provide a quality product.

We hope you give us another try.

Take care,

Christine

I wrote back once again:

Thank you Christine,

I have reached out to Aldi via web contact form and Facebook, but they are not nearly as quick as you with a response.  I am sure you, like all of us, feel the pressure of stretching a dollar lately.  I will most certainly give Alsum and Aldi (and even Instacart) another try.  Hopefully they can adjust their potato handling process.

Thank you so much for your quick, informative and warm response.  I hope the mazes can bring a smile to your co-workers’ faces!

-Eric

Then, my mass email reached Sterman Masser Potato Farms:

Good Afternoon Eric,

You have a knack for writing, I enjoyed your email!

I am very sorry to hear about the many “green potato’s experiences”  you have had.    This particular purchase does worry me, we have not supplied potatoes to Giant Eagle since Sept. 29, 2022.  So if they are our spuds, they were packed over 9 weeks ago and they would most definitely be green or breaking down.   (We suggest a 4 week shelf life).

You are correct in saying eating green potatoes can be harmful, that is true but only if consumed in very large amounts.  To play it safe, we tell everyone just to peel the green away or just throw it out. 

Do you happen to have the kwik lock (plastic tie) to seal the bag? If so, can you tell me what the 6 digit numbers are?  I am sorry I cannot be of much help on this one, but I would let the produce manager know so he or she can clean out their out of date bags on their produce shelf.

Thank you for your message,

Rachel

That was via webform, so I sent the potato mazes and this:

Hello Rachel,

Thank you for such a quick informative reply!  I hope the attached mazes can entertain you & your co-workers.  I believe I will follow up with Giant Eagle and other local grocers about the green potato issie.  It seems that no potato farms are letting green potatoes out the door, but improper storage may be leading to green toxic tubers.

I must confess I have never put much thought into the choice of brands of potato.  I just go with whatever is on the produce shelf.  I will have to seek out Masser Spuds with intent from now on.  

I don’t believe your product specifically was one that has recently been GOA (green on arrival) or turned quickly once it reached my home.  I had some issues most recently with Alsum.  In a bag of 8 total potatoes, 2 were green and unusable as baked potatoes to go along with the delicious chili that my wife made last week.  It’s delicious because she follows my recipe although taking some unnecessary liberties on portions.  The kids are crazy because they say hers is much much better than mine.  I agree with them, because I may be crazy, but i am not stupid.

I also spotted an entirely green bag of Side Delights potatoes at the aforementioned Giant Eagle yesterday.  It lends credence to the theory that Giant Eagle may need to take more care of their precious potato produce.  A lot of people may not understand.  I posted on social media asking if others had noticed the issue.  On Nextdoor someone suggested that like bananas, I just let them ripen at home. 🤦‍♂️

Sadly though, the problem does not seem limited to any one store or potato farm.  The Alsum bag with one quarter of the bag unusable was just the straw that broke the proverbial camel’s back.  I feel like for the last 2 years, I have been getting a much greater number of green potatoes from Giant Eagle, Shop ‘n Save, Aldi, Walmart, Target, & even BJ’s Wholesale.  It is usually only with bagged potatoes… not ones that I would pick fresh.  There is the convenience of ordering from Instacart or Target home delivery.  Arguably they should be picking better produce, but it is hard to see the whole bag.  

Potatoes usually don’t last long here before they’re consumed.  We grow our own in the summer, but they cannot fuel our entire consumption.  Our small yard and time available are limiting,

If only Mythbusters was still a thing, perhaps they could tell us how much green potato we could safely consume before it felt like we had one of everything from the Taco Bell menu with a side of possible neurological complications.

Thank you once again for your time, and I do hope you enjoy the mazes.

Thank you!

-Eric

And that’s about it for now, other than some standard auto-replies, like this one from Aldi via Facebook Messenger:

I know you’re absolutely riveted by the saga and glued to the screen with anticipation of a solution to the great green potato crisis. Try the potato mazes while you wait!

Green Potatoes 2: Return of the Glycoalkaloids🥔

Posted on by Standard 8

We’ve established that I’m odd, right? If you have read much here, you know that I like to write emails or letters that blur the line between reality and insanity. Sometimes it’s a real-ish request. I’m using ridiculousness to call attention to a situation.

Did you see the last potato related post? Short version: I’m tired of getting green potatoes. What can we do to stop it?

I’ve started to reach out via emails, contact submissions forms, and even Facebook Messenger to some potato farms & stores.

This time, I attached some mazes though. 🤣

Why? Why not?

Here’s pretty much what they all got…

Salutations Spud Specialists,

I hope this email finds you well.  Living up to stereotypes, my Irish ancestors would be proud at my levels of potato consumption.  I’ll eat them just about any way they can be cooked.  Keel me over with carbs, please.  

I have noticed a trend with potatoes over the last few years and it really has my mind reeling with questions.  You are not alone.  This applies to nearly every [expletive removed for politeness’ sake] bag of potatoes I have bought in the last year, no matter the source.  I typically get a ridiculous amount of green potatoes in each and every bag I purchase.  The other day, I opened the bag which was the proverbial straw that broke the camel’s back.  That 5 lb. bag contained eight potatoes which I planned to bake, and two were green all over the outside and thus unsuitable for baking.  Could I skin & fry or boil or mash them?  Sure.  The vitamins and taste are in the skin though… as I’m sure you are aware.  I even like to leave some of the skin in when making mashed potatoes.

The green skin & portion just under is poisonous, no?  If I understand correctly, light reacts with the skin to turn it green via chlorophyll & photosynthesis, producing solanine & chaconine.  Glycoalkaloids can be dangerous.

The Healthline website states that:

  •  “Studies have estimated that peeling a potato at home removes at least 30% of its toxic plant compounds. However, that still leaves up to 70% of the compounds in the flesh.”

I feel like if ¼ of every bag of potatoes I buy is unsuitable for consumption and I’m playing by the pound, there ought to be some rebate or relief.  I have started & will continue to reach out to all of the producers of bags of potatoes that I buy from now on with similar inquiries.

Did you all fire your potato inspectors at the farm or the processing or packaging plants?  Do you have a machine that needs fine-tuned?  Are you willfully and knowingly shipping toxic tubers?  I understand that they may be exposed to light, heat, or longer than ideal conditions while shipping from you to the grocery store.  Are they in trucks or warehouses too long?  Could the bags have better ultraviolet protection? 

The cost of everything is going up, and I understand that… but I can’t accept lowering quality standards at the same time.  Can I reach out to your shipping partners, logistics, warehouses, and the grocers? 

I confess I am not brand loyal to any potato conglomerate.  I purchase potatoes at Aldi, Giant Eagle, Walmart, Target, BJ’s, Shop ‘n Save, or wherever may have the best price or be the most convenient.  Sometimes Instacart purchases for us, and I guess I’ll need to follow up there about the selection of green potatoes.  Sometimes it’s not evident until the entire bag is home.

I hope you had a restful and prosperous Thanksgiving.  I stuffed myself with fresh delicious mashed potatoes… my secret ingredients are turkey broth and buttermilk!  

I look forward to your thoughts on this green ‘tater epidemic.  How can we move forward into a ripe yet not overripe future?

You’ve got ap-peel for real,
-Eric

aixelsyd13.wordpress.com

Which is just edited text from the last one.

I hope they enjoy the mazes. I hope you reach out too. I’ll post replies as I receive them.

Magic Shell, Magic Poop?

Posted on by Standard 2

I bought some Magic Shell a while ago, and I thought I’d have some fun with Smucker’s.  It really did have a bad aftertaste, but I decided to take the goofy up a notch.

I submitted the following to their webform:

Hello Friends,

I’d like to start out by saying I’m a big fan of your jellies. Of course I like grape, and we use the apricot preserves in a barbecue recipe. Mixed fruit jelly is my favorite by far. I’m always quite pleased when a restaurant has it in those little packets, and we usually buy 2 jars at a time for home. Why don’t they come in the big jars? That’s a question for another time though. I’m also a fan of your hot fudge topping. It’s the only brand we buy. You guys have it right.

This brings us around to why I am writing… This past weekend, I picked up some Chocolate Fudge Magic Shell at Walmart, because the shelf near the ice cream was void of your hot fudge topping & Hershey’s syrup. I remember having magic shell as a kid, but I’m unsure of the brand. I think I’ve even had the dipped cones at Dairy Queen too.

I didn’t get around to enjoying the Magic Shell until last night when I poured it over some Edy’s Slow Churned Cookie Dough ice cream. I’m not embarrassed to tell you that I was easily amazed at how the shell froze in a few seconds. I have to say it was also quite delicious and a good combination… except the after taste. It came on slowly, but it tasted like what I imagine licking cigarette ashes would taste like after you had just chewed an aspirin and left it on your tongue. It was odd, but I figured it may have perhaps been some artificial sweetener. I didn’t think much else of it.

Excuse me for being frank, but this morning, I had some constipation issues. My wife would attest that I am generally quite regular… or she may even say I heed nature’s call too often. The only thing that I ate out of normal yesterday would be your Magic Shell. I checked the ingredients to see of there was some sort of wax or anything that may be setting up camp in my colon, and I was surprised of the lack of anything sinister. Well, I’m not a fan of coconut, so the oil or even the alkali-processed cocoa may account for the aftertaste that didn’t agree with me. I’m not sure what whole milk solids are… and how they’re different from cheese. Have you guys ever had someone write in with the same problem? Do milk solids or soy lecithin cause blocked bowels? Have you done any research in this area?

I think I may stick with the regular hot fudge topping from now on. Even if there’s no issue with the Magic Shell, it has me kind of spooked.

Obstructed but Optimistic,
-Waldo Lunar

And, I got this boring reply:

From: consumer.relations@jmsmucker.com
Date: Thu, Mar 14, 2013 at 8:26 AM
Subject: Reference Number: 10026410
To: world.and.lunar.domination@gmail.com

March 13, 2013

Mr. Waldo Lunar
1111 Street Rd.
Earth, PA 22222

Dear Mr. Lunar,

Thank you for contacting The J.M. Smucker Company regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers.

In order for us to best assist you, we would like to obtain some additional product information. Please, contact us toll-free by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. This product information will assist us in thoroughly reviewing your inquiry.

BIUB (Best If Used By) date
Production code (Located near the Best If Used By date)
City where purchased
Storage information
Detailed description of the issue

Thank you again for contacting The J.M. Smucker Company. We look forward to speaking with you soon.

Sincerely,
Carla
Consumer Relations Representative

Ref # 10026410

So, I wrote back:

From: world.and.lunar.domination@gmail.com
Date: Mon, Mar 18, 2013 at 8:22 PM
Subject: Re: Reference Number: 10026410
To: consumer.relations@jmsmucker.com

Thanks Carla,

I prefer email to the telephone, hence why I used the online form in the first place. I can, however, provide the information requested:

BIUB (Best If Used By) date: SEP 2014
Production code (Located near the Best If Used By date): 10 0459
City where purchased: Bridgeville, PA
Storage information: On the kitchen counter.
Detailed description of the issue: Well, since I wrote with the issue already, & just received this seemingly standard reply, I’ll again give you my original missive…

[original email]

If you need further details, I’m not sure I’m prepared to share. So, have others emailed or called to complain? I can only assume so if you’re looking at a lot number. Does Magic Shell induce constipation on a regular basis?

Puzzled,
-Waldo Lunar

This came in the mail this weekend:

March 20,2013 Dear Mr. Lunar, Thank you for contacting The J.M. Smucker Company with your inquiry regarding Smucker's® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers and take very seriously any comments pertaining to product quality. Since we greatly value your comments and your loyalty, your experience has been brought to the attention of our quality assurance department. We want to assure you that our products are made of the best quality ingredients available and by the most carefully controlled procedures known in the food industry. We appreciate the time required to share your comments with us and are enclosing coupons that we hope you will use to again try our products. If you have any additional questions or comments, please contact us by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. Sincerely, Carla Consumer Relations Representative Ref# 10026410 Enclosure: 2 Smucker's® $4.00 Coupon(s) THE J.M. SMUCKER COMPANY· STRAWBERRY LANE, ORRVILLE, OHIO 44667-0280 TELEPHONE (330) 682-3000 • FAX (330) 684-3370 • www.smuckers.com

Letter from Smucker’s

Along with some coupons:

I found it quite amusing, but they never did address the constipation.  I won’t be buying any more magic shell with these coupons.  It really did have a horrible aftertaste.  Maybe I’ll buy some hot fudge, or more mixed fruit jelly.

On an unrelated note, I’ve never understood their slogan;  “With a name like Smucker’s, it’s got to be good.”  Are they implying that their name us stupid or sounds unappetizing?  Odd.  I’d be all like “If you don’t like Smucker’s, you’re a sucker.”  …or something.

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Chick-fil-A’s response: “It’s not you, it’s me.”

Posted on by Standard 1

Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

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