Wait. What? (The Bob Evans saga continues.)


I never emailed these names.  Seriously.  Someone must have sent Jon the text of my blog, or a link to my blog.  My original email contained the names which I then changed to something I thought would be ridiculous and obvious, so I didn’t accidentally call out another real employee.

Am I being trolled?

On Thursday, November 19, 2015 8:54 PM, “0503, BER” <Unit_503@bobevans.com> wrote:

Hello,

                I am following up on a bad review that we had charge to our store.  I was hoping to get some more information, as we believed our location received this review in error.  We don’t have servers by either name mentioned in the review (Maleficient and Lincoln), and would like to find out which store you were actually at.  Then we can send this along to them, so that they can address these issues.  Thank you for your time.

Jon Herrmann
General Manager
Bob Evans #503
Bridgeville, PA
(412) 257-1369

Shenanigans. ☘

I wrote back.  Nothing interesting besides pointing out that I never sent those names in an email.

I also got an email from LeAnn confirming our Dormont address, so I passed along the new one.  I wonder if I’ll get a T-shirt?

If it’s gift certificates, does anyone know of a charity that accepts them or of a family in need?

Maybe they’re sending someone to dispatch of me.  Maybe I should ask King’s to weigh in?

This still makes me laugh uncontrollably:

YOU GET A CRAYON!

Smiling & coloring rule.

I did get a really insightful comment on the last post though. Doesn’t seem like it’s gone down that way so far.

 

Bob Evans: 1 • Eat’n Park: 1½


So, did you read about our most recent experience with a waitress we’ll call Maleficent at the local Bob Evans?  If not, you may want to read that first.

I recently got the expected response from Bob Evans, and it’s nowhere near as enthusiastic as last time.  They are probably more displeased with my over-the-top approach to storytelling than the actions of Maleficent.

——– Original message ——–
From: “Barga, Leann D.
Date: 11/11/2015 9:23 AM (GMT-05:00)
To: me@my.email.address
Subject: Bob Evans – Reference # 1106568

Good Morning Eric,

I am so sorry to hear that you recently had a poor experience at our Bridgeville location.  The behavior demonstrated by one of our servers was unacceptable, and for that we truly apologize.  We expect all of our employees to treat our guests like family, and want our guests to be completely satisfied – it is clear that we let you down with your initial server during this visit.

On the other hand, I am happy to hear that Lincoln ‘saved the day’ and made the rest of your time with us an enjoyable one.

I will be sharing your comments with the general manager and area coach of this location so any necessary action can be taken to ensure that all of our servers are meeting our and our guests expectations.

Sincerely,

LeAnn Barga (formerly Purdy)
Representative, Guest and Consumer Relations
8111 Smith’s Mill Road
New Albany, Ohio 43054
Phone: (800) 939-2338
http://www.BobEvans.com

It seems that Leanne is still rocking it with Bob Evans, now with a new name.  I hope she is doing well!

Not sure what this means (if anything) for Maleficent and Lincoln.  Will anything actually be said?  Will general management or area coaches write back to me directly?  Will I get a dirty look from Maleficent next time we’re there?  Hopefully Lincoln is on the clock.

Of course I can’t just let things like this be, so I reached out to Eat’n Park on twitter. Their response was glorious

Ha.  Eat’n Park for the win.

EVERYONE GETS A CRAYON!

Checkmate.

A chat with Comcast… “This is a rare and complicated issue.”


Comcast Remote Mascot Rubber Suit 2011 Festiva...

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!
Outsourced (film)

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

So, I need help with my résumé.


I rarely ever blog about or post on social media about work.  My work life is work, and my personal life is personal.  I’ve never felt the need to discuss, vent about, or provide detail about my job.  I’m going to go ahead and break with that for this post.

Unfortunately, the time has come where I need to update my resume.  About a year and a half ago, the company that I was working for was sold, shut down, & liquidated.  A core group of people decided to try to move on & start a company in the same industry, and I was invited to be a part of it.  I was honored to be asked to participate, and glad to be gainfully employed.  Sadly, things didn’t pan out as planned, and the company is also in the process of shutting down.  Basically, I’m no worse off than I was a year ago.

At that time, I had an updated resume, and went on my first job interview in a long time.  I was offered employment elsewhere.  It may have worked, but the pay wasn’t where it needed to be for me to comfortably continue to pay rent and put food on the table.  I went with the group I knew & salary I needed.  I have no regrets, I’m just illustrating that I don’t have much job interview experience, but it has mostly all been positive.

Basically, I’ve been at the same job for 10 or so years.  In 2002, I started at an a/v integration company as the shipping guy.  That company was purchased in 2005 and I was hired by the new company, which closed in 2011.  Then on to the newest one where I was doing all slight variations of the same thing.  I liked my work, it was a nice mix of desk/paperwork & physical warehouse work sometimes, it was always different & challenging.  I have learned many rules, processes, & things about the equipment over the years.  I was able to adapt to many changes, and survived them all (up until now).

I need help with my resume.  I think I first updated this format in 2005, when it looked like I may have needed to search for other employment.  (Luckily, I was able to work temporarily for the new company, proved my merit, and was hired full time.)  In 2012 this format may be stale.  I’m not big on titles.  I call myself a “shipping guy” but I do much more than that.  I have more skills than a simple shipping guy needs.  I hate phrases like “team player”.  I am, but it sounds goofy.  Who reads that & doesn’t roll their eyes?  I’m generally not boastful (other than in jest), but this is one time when you need to be.  There’s a lot riding on a resume.  It gets your foot in the door.

I’m confident in my writing (thanks to this blog), but thrown into a resume it looks braggadocios, fragmented, & boring.  I love bullet points, but breaking things down into them, I feel like I lose cohesion.

I need this to grab someone’s attention, highlight what I can do & what I can offer, and get me a job.

Eric AiXeLsyD with the Batmobile

I have a lot of skills in my utility belt.

What do I want to do?  I’m certainly qualified for shipping, warehousing, and inventory jobs… entry level or supervisory.  Sadly, entry level pay may no longer be acceptable.  I could certainly do something else though.  I’m a quick learner.  I’d love to get paid for this writing / blogging / insanity thing (I mean… show/album/food reviews, photos, humor, goofy letters? I can do a bunch of stuff there).  Unfortunately I don’t have a degree.  Can you get one in shipping?  Certainly 10 years experience in shipping I would have learned anything that I could in 2 or 4 years of school?  I do have some training in graphic design & commercial art, I have experience in drafting (by hand even… does anyone remember that?), some talents that have yet to get me paid like drawing mazes and photography, and I recently completed classes in Microsoft Project… so I could even fill a “Jr. Project Manager” type role where I can learn as I go.  I’m certainly adept with computers, know old school (& also useless) html coding, and can pick things up rather quickly with any kind of program.  I can promote things like my band, the blog, and Food Allergies like mad online.  I think I’d be a good PR person, I just lack formal training or experience.  Maybe it’s time for something different.

So, I need help with my resume.  What works, what doesn’t?  1 page?  2 pages?  If  so, how do I fit it all on one or to pages (I think it kicks into an atrocious 3 now)?  What do I need to express?  Do I need a cheesy cover letter?  Do letters of recommendation help?  References right on the resume, or “provided by request”?  3 Personal/3 professional?  3 total?  Cover letter?  No cover letter?  Cover paragraph?

I’m laying it all out here and asking for your help.  Take a look at this resume and tell me what you think?

Please help me with my resume!

Click to check it out at Google Docs

Please excuse the format, it needs a new look… something anyway, and Google Docs may have messed with it a bit.  Other than that though… I ask you to be honest, brutal, constructive, and hopefully helpful.

Also… know anyone that’s hiring?  Are you hiring?  Point me in the right direction here.  I’m confident in my in-person interviews, and with anyone that already knows me or has worked with me.

Thanks in advance for your help.  I need to start hitting up InDeed, PA Career Link, etc. with my resume.  I know I have a lot of friends, family & readers that can help me out here.  It would be crazy to not use all of the resources at my disposal, right?

Onlywatchthebandwithaguy(orgirl)thatIknowinit-itis


This ties in with an earlier blog post.  I’m just trying to figure out how to reach people.  When people who have never heard of us catch us play, we generally have people coming up to say they dig it. It’s a good feeling.  I’d like it to happen more often because I think the band is doing a fun thing, and I’d like more people to share in the fun.

Getting people to come out in the first place is one struggle.  Getting yourself in front of an audience that’s already there is another struggle.  Getting people to watch you once they’re there seems to be an entirely different struggle.

We'd like to thank Bobby for coming out tonight!

Has this ever happened to you? Yes, it has.

Lately I’ve seen a trend of bands telling people saying “hey we’re 1st, come early” or “hey we’re last, come late” then their fans show up for just them & don’t bother to check anyone else out.   I generally tell people to come for the whole show & check out the other bands.  We try to book shows with bands we dig, just for this reason.

Spider-\m/an

Spider-Man :: This has nothing to do with anything other than the fact that I found it hilarious.

I hate to come of as a whiner, and I know I will to some readers.  I’m just trying to express my frustrations, and this blog is a forum for just that.  In fact, it’s my forum for just that.  I’m trying to work it out for myself & to possibly get some insight from other local (and some not so local) musicians.

In fact, I think I have ranted about this very topic online before, maybe just a similar one… but I can’t seem to find it anywhere.

I also don’t want to dismiss the people that come see us at just about every show.  Your presence is incredibly important to us, and we value it.  We just want some more people there to watch with you, and we don’t want things to get stale where you’re seeing the same show over & over.  Even if you’ve only caught us once, or if you’ve bought a T-shirt, or told us you liked a video online… you are awesome and we truly appreciate your support & attendance.

I recently saw the worst case ever of this crazy only-watch-the-band-with-a-guy-I-know-in-it thing going on.  We played a show where people watched the band they came to see, then just absolutely bailed.  Not even the bands stuck around to check out the other acts, one of which was a touring act & the reason we were all playing the show.  It’s disrespectful.  I get that stuff comes up, & sometimes you need to go.  It happens.  Sometimes there’s burnout.  Sometimes there’s arrogance.  Sometimes there are good reasons.  Sometimes you’re just being ignorant.

I know personally that a bunch of people from my wife’s family came out to a show at a bar once where my wife & I absolutely love the wings.  We had told everyone how cool the place was, they all decided to come to the ‘Burgh to eat some legendary wings & watch my band play… killing 2 birds with one stone.  They sat through one band that everyone liked, then through a 2nd band that was just absolutely awful… one member was so drunk and/or high that he would strum the guitar and look down at it dazed for a minute or so while apparently hearing stuff that none of the rest of us could.  This was all endured just to see us play.  The place was packed all night, the bands & their fans watched each other, and everyone had a good time.

Not to judge a book by its cover, but I all kinds of judged books by their covers the other night and I hit the nail on the proverbial head.  A quick scan of the room revealed some crazy demographics.  More specifically a bunch of old people trying to look cool and standing on tippy-toes watching their kid play with no general comprehension of what was going on up on the stage or around them.  If I’m calling them old, you know they were old.  We knew these were parents, aunts, uncles, and neighbors… and they were going to split as soon as their kid’s bands was done.  Boy, did they ever.  If it was a cartoon, there would have been a cloud of dust & a cartoon noise.  Whoop!

It must be happening everywhere because the touring band had it written into their contract that they weren’t to be slated to play last on any of their shows.  You can’t blame them.  You tour to build support for your album, and if no one sees you play, no one’s going to buy your album or you merch or come see you the next time you roll through town.  We took the cleanup/closer spot because none of the other bands would.

Do you know what it's like to be on the bill and to play for fifteen minutes and the only people there to see you are the other bands and their girlfriends? Don't talk to ME about Rock n' Roll!  I'm out there in the clubs and on the streets and I'm living it!  I AM ROCK N' ROLL!

Do you know what it's like to be on the bill and to play for fifteen minutes and the only people there to see you are the other bands and their girlfriends? Don't talk to me about Rock n' Roll! I'm out there in the clubs and on the streets and I'm living it! I AM ROCK N' ROLL!

We didn’t help their cause because we apparently weren’t a draw either.  We watched the touring band, & they watched us.  The handful of people that came to see us were there for all of the sets that night… and the show started an hour or so later than it was supposed to.  It was awesome that the touring band actually stuck around to see us play.  I’m sure on the road they’ve seen crappy band upon crappy band night after night… but it was an unparalleled show of respect for us, and assured us that the sound guy & doorman had to stick around until we were done.  Ha ha.

My boyfriend's lame-ass band... live at the Radisson

Playing their new hit, ''Girl Girl Girl''!

Well, there were more people there to watch us… since it was a rare all-ages gig for us, we had an under-ager and her mom eager to see us… we were told we’d be rocking about 8:00pm.  We eventually went on much much later, way past the under-ager’s bed time.  So, two people who bought tickets & came out expressly to see us had to leave early and were unable to see us because of all the ridiculousness and shuffling.  Then the dozens of people who came out to see the other bands watched them then left.  Immediately.

The Sitter

Try as he might, Jeremy could just not meditate in front of a stereo. Live music is the only way to go.

It would be nice to say that whoever sold the most tickets had to go last… but then again, they did sell a lot of tickets, so that has a certain amount of pull as far as when you want to go on.

I didn’t hear any of the opening bands even mention the touring band… the headlining band that (again) we were supposed to be there in support of.

Before you say that my band sucks (you’re certainly entitled to your opinion), I’ll say that no one who left early would know, because they didn’t even give us a chance.  I’d rather clear the room myself than have it cleared for me.  How do you expose people to your live show, if the people in the place don’t even stick around for one song?

♩♫ Where have all the Quiznos gone? ♬♪


Some people are no fun.  Quiznos pretty much refuses to write back to this:

Salutations Sandwich Sultans!

♩♫ Where have all the Quiznos gone? ♬♪  (I imagined that in my head as sung like that “Where Have all the Cowboys Gone” song from the 90’s. – Hopefully you did too!)

I live in & around Pittsburgh PA, and all the Quiznos locations seem to have dried up.  At one point we were over-saturated, then poof!  They were all gone.

What happened?  Was it too easy to open a Quiznos?  Are they deceptively hard to run for a profit?  Is it hard to find good workers?  Certainly you have a better product than Subway and there aren’t many Jimmy John’s, Jersey Mike’s, or Firehouse Subs in the area (yet).

I ask only because I keep receiving emails asking me to come eat at Quiznos… yet there aren’t any near where I live or work, thus eliminating weekday lunch or dinner visits.  This doesn’t discount weekends, but I also don’t find myself near any Quiznos locations when I’m out & about.

This brings me back to by original query; ♩♫ Where have all the Quiznos gone? ♬♪  (Did you hear it this time?)

Inquisitively,
-Waldo

Quiznos

♩♫ Where have all the Quiznos gone? ♬♪

Really, what happened?  That’s all I want to know.  They are actual legitimate (if slightly embarrassing) questions.

I’ve submitted this to their contact form, and haven’t received a reply.  I sent it to some email addresses I had for Quiznos employees, and it bounced back.

They didn’t really answer well via Twitter, as they couldn’t get my whole letter:

https://twitter.com/#!/W_a_L_D/status/162938645433688064

https://twitter.com/#!/Quiznos/status/162940367585546240

https://twitter.com/#!/W_a_L_D/status/164450783432155136

…and no reply to that last one.  So, I tweeted at a Quiznos that responded with a valid corporate email address…

https://twitter.com/#!/W_a_L_D/status/164794357063487490

https://twitter.com/#!/QuiznosRSM/status/164936161679257600

https://twitter.com/#!/W_a_L_D/status/165059805118083072

https://twitter.com/#!/QuiznosRSM/status/165117413602496512

https://twitter.com/#!/W_a_L_D/status/165164293313150976

…and I got an error message that bounced back saying the following:

Delivery to the following recipient failed permanently:

helpdesk@myquiznos.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 <helpdesk@myquiznos.com>: Relay access denied. (state 14).

Weird.  That message (according to a quick Google search) sort of tells me I’ve been marked as spam.  I tired sending from a different email address, but got the same thing.  I may have to print & mail this one.  I wonder if even that will garner a response?

And, I liked Quiznos…

Impugnment & Embarrassment


Dormont Park Playground

Should this be the new municipal building?

I must admit, I don’t generally get all fired up about local politics… and I’m not involved much, so I guess I really have no big voice in complaining until I get off of my ass and vote next local election.  From what I read in the papers, the Patch, & the quarterly newsletter it’s all some sort of goofy circus in Dormont anyway.  (Does that quarterly thing live online anywhere?)  If you’ve read a paper (in print or online), I’m sure you’ve seen the chaos in the little borough on the hill just outside Pittsburgh proper.

It’s a very odd pissing contest between the mayor, the borough manager, the city employees, the police, and the counsel.  I’d love to know where/why/how it all started.  A comment on a recent article from the Dormont-Brookline Patch sparked local editor Erin Faulk to reply with some links to try & help me sort things out.

I’m going to try & ignore all of the comments, as they appear to be mostly inflammatory statements.  (The dates are article dates, not event dates.)  Let’s see if we can all follow along…

  • March 7th, 2011 – Dormont Counsel demotes the police chief Phil Ross to Sergeant without explanation.  Ross was on “sick leave” at the time.  Dormont mayor Thomas Lloyd publicly disagrees with the decision.  This is an alarming quote form the article: “Residents and business owners asked for an explanation, but got none.”  Perhaps some more insight is gained here:  “Fire Captain Bryan Taylor followed up, saying that since council did away with minimum shift requirements, two officers are tied up on each call.”  So, the counsel tightened the budget for the police?  Maybe this caused some tension.  How long had Ross been on sick leave at the time?
  • March 8th, 2011 – A “no-confidence letter” signed by 29 (if my math is right?) city employees is presented to counsel that calls for the resignation of Dormont Borough manager Gino Rizza.  This seems to be a theme already: “Several residents questioned Rizza’s experience during the public comment section, but got no answers.”
  • April 27th, 2011 – I wish I could, but really can’t say it any better than this:

    “If this were a case about whether or not Phil Ross is a nice guy or a good man or someone people like, we wouldn’t be here … But being chief of police is a big job,” he said.

    Within Ross’ first year as chief, he said, council began noticing problems.

    Testimony by Rizza, Assistant Manager Ian McMeans and council President Kim Lusardi painted a picture of man who didn’t have control of his department.

    Rizza testified that during a meeting with him and Lusardi in November 2010, Ross said he didn’t want to be chief, but others in the department wanted him to be.

    Ross, Rizza said, “felt they threw him under the bus” and wouldn’t listen to him.

    Lusardi testified Ross had told her his men wouldn’t listen to him and that he was unhappy.

    According to testimony:

    • Ross couldn’t control overtime, which exceeded the 2010 budget of $93,000 by about $50,000. This was in part because Ross would not use his ability to deny officers from taking comp time in some cases. At the time, the borough had a minimum shift requirement of a sergeant on all shifts and at least one officer.
    • Ross did not notify Rizza of an attempted child luring in October. Instead, Rizza said he learned several hours later from the school superintendent. The delay, he said, prevented prompt notification to borough residents using the borough’s reverse 911 system.
    • Rizza learned from another officer in November that police cars weren’t being well-maintained and that cameras in two of the cars hadn’t been working for about a year.
    • Officers were also not walking beats as required by borough code. In 2009, officers walked 126 foot patrols, and 83 in 2010 and one in the early part of 2011.

    Lautner also suggested the police may have had reasons for not coming forth with information about the attempted child luring. Rizza and McMeans said public safety should take precedence.

    Lautner also said vehicle maintenance wasn’t in Ross’ job description. And, he suggested, police were walking more beats than those that were logged.

    In his cross-examination, Lautner asked Rizza why he sought to demote Ross by holding a Loudermill hearing—essentially a due process hearing at which a public employee facing discipline can present his or her side—on Feb. 18, just six days after council had given Ross 60 days to comply with its latest directives.

    Rizza said that was because Ross’ reactions during the hearing indicated he had no intentions to following council’s instruction, saying “Bull—-. Council is not my boss.”

    At the end of the hearing, Rizza said, Ross complained of shortness of breath. He left the meeting and was taken by ambulance to the hospital and went out on sick leave until about early April.

    Gabriel characterized that as a “panic attack,” to audience groans. Lautner objected and was sustained.

    Heh, “under the bus” thing.

  • May 3rd, 2011 – Councilwoman Joan Hodson questions the intentions of Gino Rizza’s GPS unit monitoring, citing excessive time logged on to the system.
  • June 9th, 2011 – Dormont Borough Manager (apparently unaffected by letter from nearly all employees calling for his resignation in March) is cited for trespassing at the police station.  I believe that all borough offices are in the municipal building.  It seems that Rizza used a non-civilian entrance to the police station to go in & complain about a parking ticket.  Surprise!  Then Sgt. Phil Ross made the citation, apparently after several warnings to Mr. Rizza & his sidekick assistant manager, Ian McMeans, to not use that entrance.  Apparently Rizzo parked in a space set aside for LifeSpan (a company that serves senior citizens) to earn the ticket.  It is noted that Ross did not write the ticket or citation.  Really, at this point… everyone involved is starting to look like an ass.  Rizzo paid the $15 ticket and made this statement: “This unfortunate incident is an example of what the Borough Council and Administration have been trying to change: a Police Department that sees itself as unanswerable to the elected Borough Council and officers who are willing to go so far as to file inappropriate criminal charges to keep it that way.
  • June 10th, 2011 – Rizza calls the trespass charge “Utterly Ridiculous”.  Of course.  I can’t make this stuff any clearer/funnier:

    Ross said the area Rizza walked through contains sensitive police documents and file cabinets and also a juvenile holding cell.

    Ross denied that the citation and ticket were in retaliation for his demotion, which he is appealing.

    Sgt. Jim Burke, who issued the trespassing citation to Rizza, was placed on paid administrative leave for an unspecified amount of time Thursday afternoon by Assistant Borough Manager Ian McMeans, Ross said Friday.

    However, Mayor Tom Lloyd said he reinstated him.

    Asked if he had that power, Lloyd said, “I think I have more power to reinstate than the assistant manager had to suspend him.”

    Placing Burke on administrative leave was authorized by council.

    Ross said Burke was on his regular day off Friday.

    Really?

  • June 14th, 2011 – Sgt. Ross suspended.  Of course.  Still amidst his appeals of demotion from Police Chief, apparently.  The reason?  “…for directing officers to disable GPS units installed in patrol cars earlier this year.”  The article later refers to this as “The GPS incident”.  (Great name for a band.)  Ross ordered the disconnection of the units under the direction of Mayor Lloyd.  Can we see a Dormont flow-chart of the seats of power here?  Who’s in charge of who?  Apparently no one knows.  Again, I quote directly as this is unintentional comedic gold:

    Lloyd and others have suggested the GPS units were installed in the five cars so Rizza could spy on police.

    “They were installed for safety purposes and they were not used that way,” Lloyd said Tuesday. “The way I look at it is, (management has) abused the use of them.”

    Rizza has denied using the units to spy on police.

    Lloyd said as mayoy he is in charge of the police department and that the order to disconnect the units is within his powers.

    Rizza and council maintain that the police ultimately answer to them because they set policy. The struggle over who has authority over the police department has been ongoing.

    “They’re certainly not in charge of a lot of things they think they are,” Lloyd said of council and management.

    “I just believe they’ve gotten some bad advice,” Lloyd said. “I don’t know how it’s ever going to get resolved. But it’s got to because we’ve had an excellent department for years and years and years. And they’ve done everything they can to destroy (police) morale.”

    But Councilman Drew Lehman said Lloyd has been giving bad guidance and said ordering the GPS units to be disabled wasn’t the mayor’s call to make.

    These are grown-ass adults.  This is not a prime-time drama plot line.  The last line of the article makes me giggle; “Rizza contends he is entitled to use the door.”

  • July 6th, 2001 – Sgt. Burke (the guy who issued the citation to Rizza) is demoted to patrolman.  Counsel approves.  Lloyd annoyed.
  • July 6th, 2001 – Sgt. Ross (former police chief) also demoted to patrolman.  For real.  “The decision followed June hearings regarding the job performance of Ross, who has been on paid suspension since last month for previously telling officers to disconnect GPS units installed in patrol cars, according to previous reports. Ross said he gave the order at the direction of Mayor Tom Lloyd, who suggested the navigation devices were being used by borough Manager Gino Rizza to spy on police.”
  • July 6th, 2011 – Hey, where’d all our money go?  Apparently all of these demotions, hearings, legal proceedings, suspensions, etc. had fees, and in July Dormont was already $6000 over budget.  A quote from Mayor Lloyd: “All problems of this borough will go away the day council has enough nerve to terminate the borough manager.”  Rizza countered: “Council has the ultimate authority in the borough. Council does the hiring and firing.”  In other words, “nanny-nanny boo boo.”
  • June 21st, 2011 – Richard Dwyer hired as acting interim police chief, while he helps look for a new one.  Article tries to recap the insanity:

    Disagreements over who has ultimate control over the police department have festered for some time, with both Lloyd and Rizza—through council—claiming authority.

    Tensions escalated after Rizza was ticketed last month for parking in a spot at the borough building lot designated for another tenant.

    Officer James Burke issued the ticket. After getting the ticket, Rizza entered the police department through a door inside the building for which he has an electronic key pass, Burke cited him for defiant trespass.

    Ross contended Rizza wasn’t allowed to enter that way, saying sensitive materials were in the area and a juvenile holding cell was visible. Rizza should have waited for an officer to meet him at the door and escort him, according to Ross.

    Burke was suspended, then demoted to patrolman instead of being fired over the incident. The trespassing charge has also been dropped.

    Rizza said he needed to get to a meeting and all other spots were taken, and that he only intended to park there until another spot opened up. He has paid the parking ticket.

    A related statement signed Thursday by a police union representative and a police union attorney acknowledged Rizza is permitted to enter the station, the trespassing charge was inappropriate, and that council has the “ultimate authority to hire and discipline its police officers, subject only to the collective bargaining agreement and the Pennsylvania Borough Code.”

    The statement also acknowledged the mayor cannot direct police officers to disconnect or damage the GPS units or other equipment the borough owns.

    Dwyer will not have arrest powers, but can carry a gun.

    Heh.  Nice line there at the end.  It would look great on a movie poster.

  • July 27th, 2011 – Now the civil service commission is involved?  Wait, what the hell is the civil service commission?  At any rate, this 3-person commission decides to overturn the demotion of Phil Ross, but I’m unsure if that makes him a sergeant or the police chief.
  • July 28th, 2011 – Dormont borough (of course) appeals the commission’s ruling.  You knew it was coming, right?  The meat of this article:  “The appeal is the latest round in an ongoing battle over who has ultimate authority over the police department. Council claims it does, but Ross and Mayor Tom Lloyd say the mayor is in charge.”  Contains another quote from Ross pre-dating my fancy timeline: “But on Feb. 11, Ross told Rizza and Ian McMeans, the assistant borough manager, that ‘council is not my boss’,’ I don’t care who hired me, council can’t tell me what to do’ and ‘council can’t terminate me,’ according to the appeal.”
  • August 2nd, 2011 – The borough solicitor (whatever that is?) says Mayor Lloyd has no power to dismiss tickets.  (I see an article form January about it.)  The mayor says it’s tradition.  I don’t know if it has anything to do with the cops or the GPS units, but it certainly has to do with the chain on authority in Dormont…

    Lloyd provides no accounting to council of dismissals and and his reasons.

    “Nobody but except a few people here have even brought it up as a question,” he said of council members who’ve questioned the practice. “I’ve been doing it 18 years and most people have understood that process.”

    The issue has come up several times this year. In February, council said it was looking into the matter, and recently, acting Chief Richard Dwyer told officers that certain tickets should be issued as state violations, not borough violations.

    Lloyd defended his practice during Monday’s meeting when Manager Gino Rizza asked him how many tickets he thought he dismissed. More than 300, Rizza said.

    Lloyd pressed on with an example of tickets issued during street sweeping on July 11. During holidays, street sweeping is postponed. Lloyd said they shouldn’t have been written.

    “Now, if you come in here and say, ‘Look, I wasn’t around, I wasn’t aware of it.’ What would you do?” he said. “I’m not asking you to give me an answer, I’m saying, ‘What would you do?’”

    “We should be the protector of the residents,” he said after the meeting. “We should also be showing compassion to the residents.”

    Crazy.

  • August 4th, 2011 – Color me confused.  Did the commission’s ruling not stand?  Was it all for show?  These people call for a vote to overturn a ruling in favor of Ross.
  • August 23rd, 2011 – I’m sorry, you just have to read this one: “Mayor Tom Lloyd told Richard Dwyer on Monday that he was suspended for seven days without pay beginning at 12:01 a.m. Tuesday over the incident, though council quickly reinstated him as of 8:30 a.m.” should get you started.
  • August 30th, 2011 – Residents are wondering what exactly the new police chief is doing… and mentions that the Mayor suspended Dwyer for 7 days… on no authority?  Wait, what was the the new guy suspended for?
  • November 1st, 2011 – Phil Ross is suing the already over-budget Dormont.  For obvious reasons, I guess.
  • November 16th, 2011(Acting) Chief Dwyer reflects on his accomplishments.  This poor bastard just seems like he was trying to do his job despite the pee flying in at all angles.

    Despite the numerous issues swirling in the borough, Dwyer has tried to stay focused on his mission of improving the police department.

    “He has exceeded all of the goals we set when he was originally hired, and he helped to implement and correct many things we were told were lacking in our police department,” council Vice President Laurie Malka wrote in an email to Patch on Tuesday.

    Dwyer detailed some of those changes he feels have benefitted the borough.

    Walking the beat

    In an effort to make officers more responsive to community needs, Dwyer has instituted walking patrols.

    “I’ve got them out of the cars, walking in the business district,” he said. “The average officer probably walks two times on each shift. It gives you an increased feeling of security when police are visible in the community.”

    In addition, the officers check on bars at closing time and, when pharmacies in Castle Shannon and Mt. Lebanon were hit by robberies, Dwyer asked them to talk to Dormont pharmacy managers to let them know there would be additional patrols.

    Police cars

    Dwyer said to make Dormont’s patrol cars more visible to the community, he changed the color on three of the five vehicles to a classic black-and-white paint job. He also has put a new police car in next year’s budget as two of the cars are “in bad shape.”

    Cutting overtime

    Dwyer said, upon his arrival, police overtime pay was “out of control.”

    In an effort to cut those costs, which have resulted in some officers having annual incomes of more than $100,000, Dwyer implemented a 12-hour schedule. He has the officers split into three-man platoons working the 7 a.m. to 7 p.m. shift or 7 p.m. to 7 a.m. shift.

    Within a 14-day period, the 12 officers will work seven days and have off seven days and the shift length results in less overtime pay. The average officer has 182.5 pass days and, with sick and vacation time added in, that adds up to about 208 days a year.

    “Every second weekend, you have a three-day weekend,” Dwyer explained. “What this tends to do is cause less sick time abuse.”

    He had told police that if the new scheduling didn’t work out, they could switch back. Since the new schedule has been in effect, a few officers who were turned down for overtime have filed grievances, Dwyer said.

    But when he sent an email to officers last week asking if they want to return to the old schedule, half replied that they want to keep the 12-hour schedule, he said.

    ID cards

    Officers carried their weapons certification cards with them, but Dwyer felt that police should have a Dormont Police Department identification card.

    “All public employees should have ID cards,” Dwyer said, including school and hospital staffs and all borough employees.

    Though the cost is generally about $35 a card, Dwyer was able to have cards made at the county police academy at no cost to the borough.

    Tickets

    Council voted on Monday to overturn Lloyd’s veto of the new parking ticket ordinance. Dwyer said he discovered that citations for state violations were being written up as borough tickets so the borough obtained the revenue. He accused Lloyd of supporting the practice.

    Equipment

    Early on, Dwyer was shocked to open the trunk of a police car and find it empty, devoid of safety equipment he said should be standard in all police vehicles—flares, fire extinguishers, gas masks, helmets and safety vests.

    “I’m not faulting previous people, but that’s what you’re supposed to have,” Dwyer said. “You’ve got to be prepared.”

    Since then, the department received a federal grant to purchase all new bulletproof vests for each officer.

    “Nobody was worried where the safety equipment was in the police car,” Dwyer said. “But they were worried about badges?”

    The future

    While no one knows the outcomes of Ross’ suit against council or the final ruling on his civil service case in Common Pleas Court, Dwyer has his future planned.

    Because his wife still works, he’ll go from being interim chief to the “house guy.” But he plans to spend more time fishing, meeting up with friends and spending time with his grandchildren, who range in age from 2 to 21.

    And while he might have taken the heat in Dormont, it won’t deter him from vacationing in tropical Jamaica next year.

    For real.  So he expects Chief Ross to be reinstated?

  • December 12th, 2011 – James Burke is now also suing the borough.  Clearly, this will drag on to the end of time.

I’m not picking any sides…  I just would really like to know the whole story.  I’m sure most residents would.  The whole ordeal seems like a waste of time & resources for everyone involved, the losers ultimately being Dormont residents & business owners.  I also find it odd that a police blotter isn’t published regularly with easy access & complete information for all citizens.

Sadly, to me, all involved look like fools at this point.  It appears that no one involved has taken the high road, and any further defense of their position will just sound more ridiculous.  I’m amazed that there is no clear-cut chain of command outlined anywhere for the local government.

I don’t like parking tickets.  (On-street parking is such a royal pain.)

I do like the strong visible police presence in the neighborhood.  It makes me feel safe, & like there will be a very quick response should I ever need them.

I don’t care if the cars have GPS units.  Isn’t Dormont less than square mile?  What reason other than monitoring the cars would they have for installation?

I do care that Dormont is wasting money on these counsel meetings, demotions, appeals, and comparing pee-pee sizes.  I’m sure the money could be better used elsewhere.  (Almost anywhere else – like defining — in writing — a clear Borough chain of command.)

Am I missing anything?  Is this the whole ordeal?

Can someone make an info-graphic or Lifetime movie about this, please?