A chat with Comcast… “This is a rare and complicated issue.”

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

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The Tunnel Monster is a myth? Say it ain’t so!

 

Have you been following the Tunnel Monster saga?  We last left off with a somewhat confusing email from Cryptid hunter Raptorguy14.  I can’t tell if Raptorguy14 thinks I’m being serious, or if he’s just messing with me.  It’s really strange.  I replied to his last email with this:

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Tue, Aug 7, 2012
Subject: Re: The Pittsburgh Tunnel Monster
To: The Cryptid Hunters <thecryptidhunters@gmail.com>

Hello Raptorguy14,

Nice to “meet” you!  Sorry to hear that several of your people have become inactive.  Hopefully they haven’t all mysteriously disappeared while searching for cryptids.  Good luck in your quest to revive the group!

I understand that you’re not affiliated with MonsterQuest.  If I understand correctly, MonsterQuest isn’t even being made any more?  I find that to be such a shame.  I can only watch the Hatfields & McCoys or How The States Got Their Shapes so many times, but I could watch MonsterQuest or UFO Hunters all day long.

I’m not sure if the tunnel monster is a hoax, but if it does exist… it has special powers that slow down traffic in the morning, afternoon, and during concerts or sporting events.  I have more artist renderings attached if you’d like to tell me if they’re perhaps more accurate?

Have you heard about Tunnel Monsters out west, or anywhere else around the world?  I would like to see this one captured…so I can get to events on time.

Onward & Upward,
-Waldo

P.S. – Your parents are very forward-thinking.  Raptorguy is the coolest name ever, but to include a number like we’re in a science fiction novel?  That’s just awesome.

These photos were attached (thanks to my faithful readers…):

This was the reply:

From: The Cryptid Hunters <thecryptidhunters@gmail.com>
Date: Tue, Aug 14, 2012
Subject: Re: The Pittsburgh Tunnel Monster
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

No, they’re perfectly fine, they just haven’t been active. I still converse with them on occasion.

That’s right, MonsterQuest is no longer in production. TV networks often get rid of good quality shows for some reason, but I suppose that’s how it works.

Again, I must reiterate my opinion that the tunnel monster is a myth being used to make people drive more carefully in tunnels. Tunnels can be more difficult to drive through than conventional roadways, so one must be more careful. And the fact that the monster targets speeders and wrecked vehicles strengthens this opinion; it makes people think, “I don’t want to encounter this ‘beast’, so I should be more careful in the tunnel.” The likelihood that this creature is real is very low.

To my knowledge, no tunnel monsters (myth or otherwise) exist in the Western United States. I’m not sure about the rest of the world, though.

What?

We’ll find that tunnel monster someday, & prove Raptorguy14 wrong!

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The Tunnel Monster may have eaten me by now…

Pittsburgh tunnel (Photo credit: glowingfish)

OK, so remember my post about the Pittsburgh Tunnel Monster & the artist renderings?  Well, I just got this reply.  It came a little late, and it came from someone who couldn’t pick up on the fact that I was goofing around.  I mean, I don’t even know how I should respond to this.  Should I tell them, or keep it going?  Surely a quick Google search of my email address or “Pittsburgh Tunnel Monster” would have landed you here?  I kind of feel bad that this cat didn’t “get” it.

I poked around several forums and web pages until I found email addresses or forums or anywhere where I could post my goofiness.  They mostly all fell entirely flat (Fail 1/Fail 2/Fail 3).  This email eventually found someone, I guess.

Oh well, here’s the reply:

From: The Cryptid Hunters <thecryptidhunters@gmail.com>

Date: Fri, Aug 3, 2012
Subject: Re: The Pittsburgh Tunnel Monster
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

Hello, and thank you for emailing The Cryptid Hunters.

Firstly, allow me to introduce myself. I’m Raptorguy14, currently the only active member of this group. We used to have several people, but they’ve since become inactive. I’ve been thinking many times about reviving this group, and I may do that soon, but for now I can only investigate reports of cryptids in the Western United States.

Secondly, I, nor anyone else in this group, do not represent MonsterQuest or anything/anyone affiliated with it. I understand that the link to our email is on the History Channel website, so I apologize for any confusion. We are simply a group of amateur cryptid hunters.

Thirdly, the photos definitely appear to be fake. I know that you said they are artist renderings, but I’m certain that it’s impossible for creatures that look like those “renderings” in the photos to exist. After some preliminary research online, I can conclude that the Pittsburgh Tunnel Monster is likely a hoax, an urban legend, as no solid evidence has turned up yet. As I said, I would be open to investigating, but at this time I can only investigate cryptid reports in the Western United States (specifically the Intermountain West). I will try to find somebody to investigate, but I find it unlikely that any evidence will turn up. More than likely it’s just a myth that makes drivers be more cautious in the tunnel, as tunnels can be very dangerous places if certain driving precautions are not taken.

~Raptorguy14

I guess I should write back.

Also, if I neglected to post your artist rendering, please send it again!  I was sitting on a few until I had another related post… wanna make sure I don’t miss any.  Here’s one from Valley of Steel‘s Eric Yano:

Flying Tunnel Monster (by Eric Yano)

https://twitter.com/suburbsasquatch/status/195707700351479812?iid=am-85321533413354953266169787&nid=4+status_timestamp&uid=89820926

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The Pittsburgh Tunnel Monster gets national attention?

Well, sort of.  The buzz around town on the news & radio lately has been about a survey by a GPS data company called INRIX that calls the sweet spot from Greentree to the Fort Pitt tunnels on the Parkway West here in the ‘Burgh the worst traffic outside of New York or Los Angeles.  Read the Post-Gazette article for all the juicy details.  Here’s an excerpt…

According to INRIX, it takes an average of 13 minutes — nine more than it should — to traverse that stretch. That doesn’t count the time it takes to get there, as morning backups now routinely spill well down the back side of Green Tree Hill and sometimes past Carnegie.

At a delay of nine minutes a day, for a regular commuter that works out to about 36 hours a year down the rat hole, just for the morning rush. According to INRIX, drivers on the 10 worst U.S. corridors may squander up to 60 hours a year stuck in traffic.

Those who while away their mornings in the daily tangle might be inclined to dream of a wider Parkway West or new tunnels drilled through Mount Washington, but financial and topographic realities make that a bit like yearning for world peace.

105.9 WXDX-FM

The guys on the X were talking about it yesterday morning, so I sent Bob a link to my Tunnel Monster blog.  Bob posted it on their morning show blog & I’ve been getting mad hits today because if it.  Ha ha.  Thanks guys!

I do have to say though that the Steely McBeam tunnel monster image isn’t mine.  Someone named Angry Mongo posted it first.

I have one more “artist rendering” from Eric Yano (I’d still like to see more!):

Flying Tunnel Monster (by Eric Yano / Valley of Steel)

And here was the letter to MythBusters & Dirty Jobs, that didn’t get a reply from anyone…

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Feb 27, 2012
Subject: The Pittsburgh Tunnel Monster (Mythbusters & Dirty Jobs team-up?)
To: jamie@m5industries.com, mythbusters@m5industries.com, adam@adamsavage.com, info@mikeroweworks.com, torybelleci@gmail.com, swift@buchwald.com
Cc: info@beyondaction.com.au

Dear Duke of Dirt and Sultans of Science (or Emperors of Explosions?),

I’m a big fan of both of your shows, I believe that I have been watching since the first season of each, and have seen almost all (if not all) of the collective episodes.  My wife & I enjoy the Saturday morning/afternoon marathon runs of each, sometimes they prevent us for doing anything productive (except learning while being entertained of course) for most of the day.  My favorite Dirty Jobs moment has to be an early one… where Mike was at the charcoal factory & asking the guy how you can burn it after it has already been burned and the guy either didn’t know the answer or comprehend the question and started to get irate.  It set the tone for the rest of the series!  Of course I love all the dirty gross stuff like expressing the anal glands during pet grooming… who knew?  Having worked an assembly line myself, I really appreciate that you manage to shed light on jobs that most people never even think about (or know existed).  With Mythbusters, I don’t know how to pick a favorite… I loved the ninja & pirate myths, the ancient mirror laser thing, all of the movie scene recreations (or attempted recreations), the many abuses of Buster, and for some odd reason… the car filled entirely with A/B foam.

If I’m not watching the Discovery Network, I’m over on the History Channel.  My wife likes to remind me that we have about 200 other channels.  I don’t need them, really.

I first attempted this (intentionally humorous) pitch to the people over at history with MonsterQuest or MysteryQuest in my sights.  I had assumed I’d receive some sort of “Yeah, whatever goofball” type of reply.  Sadly I have not received any reply at all.

The more I thought about it, I feel that this is a serious subject.  It would work for Mythbusters… not sure how you could word the myth… but basically your task would be to get to the bottom of seemingly inexplicable tunnel traffic/congestion.  You could look at how people slow down when approaching, how throwing a roadside distraction (like a car accident) in there would effect things?

As for Mr. Rowe, I’m sure that working in a tunnel is a dirty job.  There are nightly cleanings/work in the Liberty tubes some times… and someone sets out traffic cones every day for the changing of a lane’s direction when going into/coming out of the tunnel.  I’m also guessing that being a Mythbuster (or one of their crew) is a dirty job.  Pittsburgh is a little Hollywood lately, why not capitalize on it by coming to check out our little town?  I know Grant & Tori were at the Zabmelli firework factory in New Castle once!

Did you see the incredibly forced Pawn Stars/American Pickers/American Restoration crossover?  You guys could do way better than that, and it would be unscripted.

Here’s the meat of my original email…

I believe that we have a monster in the Pittsburgh area that you may want to check out.  It’s affectionately referred to as the Tunnel Monster.  People in the southwestern Pennsylvania area live in a great fear of the Tunnel Monster.  Many yinzer drivers slow down as they approach any area tunnel… but most especially the Fort Pitt Tunnels, Liberty “Tubes”, and the Squirrel Hill Tunnels.  I’ve heard theories that the tunnel monster also perhaps takes shelter in one or all of the three rivers when not lurking in the tunnel.

Fear seems to increase in times of rain, snow, and (perhaps strangely) before sporting events, holiday festivities, and large concerts.  I believe we have weekday tunnel anxiety between 7:00am & 9:00am, and again from 2:00pm to 7:00pm at all tunnels.  I’ve never heard a first-hand account of an actual sighting, but it’s clear that there is something strange happening at these locations.  There are also spikes of Tunnel Monster fear when traffic accidents happen nearby.  Perhaps the tunnel monster feeds on broken down cars, flat tires, or the corpses left in the wake of fatal accidents?  Rubberneckers seem to be ripe for the picking also.

I have personally seen 18-wheelers get to the entrance of a tunnel and turn completely around, most likely out of fear of the tunnel monster perhaps lurking within the yellow-hued florescent-lit man made caverns.  Some people go through the entire length of a tunnel holding their breath so the tunnel monster doesn’t steal it, or honking their horn the entire way to scare it off.  I’ve seen motorcycles and ambulances go right down the center line at accelerated speeds, no doubt trying to avoid a tragic end.  I’ve even heard of people tapping the roof of their car when spotting a Padiddle to ward off the evil tunnel monster.  The theory perhaps being that the tunnel monster is on the hood of the other car, and its webbed fin (a paddle or “padiddle”) is blocking one headlight.

I have seen strange markings on the inside of they Liberty Tunnels, but they have since been covered-over.  They were strange numbers and hieroglyphic-like symbols that appeared right before a construction project.  Do you think the crews working in the tunnel are in any danger?  Perhaps it’s a conspiracy?  Are they in there hunting for the tunnel monster under the guise of construction efforts while they cover up the monster’s cave paintings?  Could the monster be some sort of Neanderthal, or perhaps a supernatural being, or some sort of demon?

There are countless videos on YouTube documenting fearless drives through the Fort Pitt Tunnels, but I don’t believe that any concrete video evidence has been recorded.  I have attached some artist renderings of the Tunnel Monster that I have found on the internet.  Perhaps you would like your experts to interview the area residents and come up with your own?

I really would like someone to get to the bottom of this Tunnel Monster thing, and I believe that Monster Quest is perfectly suited for the job!  Thank you for your time, I hope to hear from you soon!

So, now you know where my thought process has gone, & how it has developed.  I’d love your consideration for this idea.  Please don’t make me turn to TV shows that I don’t watch like Billy the Exterminator or Dog the Bounty Hunter.

Thank you for your time, I look forward to hearing from you!

Not afraid of the Tunnel Monster,
-Waldo Lunar

I tried message boards, email addresses, all kinds of outlets… all to no avail.  Party poopers.

Maybe this will get a reply:

@INRIX So, have you looked at the #PghTunnelMonster as a reason for the congestion on the Parkway West? http://t.co/3ECfXT5x

— Waldo Lunar (@W_a_L_D) May 24, 2012

Should I try PennDOT or the city of Pittburgh next?

The Monster’s Lair | Fort Pitt Tunnel (Photo credit: Wikipedia)

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In search of the Tunnel Monster…

We have all heard talk of the Pittsburgh tunnel monster.  There are other sites that talk about it and claim that it’s not real, simply poor planning by the engineers that designed the traffic flow in & around the city, or my favorite… that it’s simply Pittsburgh drivers slowing down for absolutely no reason!  I mean, how crazy is that?  Slowing down for no discernible reason?  That’s just insane, my friends.

Obviously there is something to the tunnel monster rumors.  I have discovered a few artists’ renderings online.  (I’d like to see more!)  I decided to call in the big guns from the History Channel to investigate…

Hello Heads of Historical Heavy-Hitting!

I’m a big fan of all of your shows, I’m always watching Pawn Stars, Swamp People, American Restoration, American Pickers, Ancient Aliens, or one of your many informative yet incredibly entertaining offerings.  One of my favorites is Monster Quest.  I’m always intrigued by new evidence of cryptids, and am captivated by new Bigfoot or yeti sounds, hairs, tracks, eyewitness accounts, theories, and the like.  I enjoy thought-provoking television where I’m able to learn some things or open my mind to new possibilities.

I believe that we have a monster in the Pittsburgh area that you may want to check out.  It’s affectionately referred to as the Tunnel Monster.  People in the southwestern Pennsylvania area live in a great fear of the Tunnel Monster.  Many yinzer drivers slow down as they approach any area tunnel… but most especially the Fort Pitt Tunnels, Liberty “Tubes”, and the Squirrel Hill Tunnels.  I’ve heard theories that the tunnel monster also perhaps takes shelter in one or all of the three rivers when not lurking in the tunnel.

Fear seems to increase in times of rain, snow, and (perhaps strangely) before sporting events, holiday festivities, and large concerts.  I believe we have weekday tunnel anxiety between 7:00am & 9:00am, and again from 2:00pm to 7:00pm at all tunnels.  I’ve never heard a first-hand account of an actual sighting, but it’s clear that there is something strange happening at these locations.  There are also spikes of Tunnel Monster fear when traffic accidents happen nearby.  Perhaps the tunnel monster feeds on broken down cars, flat tires, or the corpses left in the wake of fatal accidents?  Rubberneckers seem to be ripe for the picking also.

I have personally seen 18-wheelers get to the entrance of a tunnel and turn completely around, most likely out of fear of the tunnel monster perhaps lurking within the yellow-hued florescent-lit man made caverns.  Some people go through the entire length of a tunnel holding their breath so the tunnel monster doesn’t steal it, or honking their horn the entire way to scare it off.  I’ve seen motorcycles and ambulances go right down the center line at accelerated speeds, no doubt trying to avoid a tragic end.  I’ve even heard of people tapping the roof of their car when spotting a Padiddle to ward off the evil tunnel monster.  The theory perhaps being that the tunnel monster is on the hood of the other car, and its webbed fin (a paddle or “padiddle”) is blocking one headlight.

I have seen strange markings on the inside of they Liberty Tunnels, but they have since been covered-over.  They were strange numbers and hieroglyphic-like symbols that appeared right before a construction project.  Do you think the crews working in the tunnel are in any danger?  Perhaps it’s a conspiracy?  Are they in there hunting for the tunnel monster under the guise of construction efforts while they cover up the monster’s cave paintings?  Could the monster be some sort of Neanderthal, or perhaps a supernatural being, or some sort of demon?

There are countless videos on YouTube documenting fearless drives through the Fort Pitt Tunnels, but I don’t believe that any concrete video evidence has been recorded.  I have attached some artist renderings of the Tunnel Monster that I have found on the internet.  Perhaps you would like your experts to interview the area residents and come up with your own?

I really would like someone to get to the bottom of this Tunnel Monster thing, and I believe that Monster Quest is perfectly suited for the job!  Thank you for your time, I hope to hear from you soon!

Not afraid of the Tunnel Monster,
-Waldo Lunar
World (and Lunar) Domination

These were the attached pictures:

The Pittsburgh Tunnel Monster (as presented by Boring Pittsburgh)

PENNDOT Uses Magic Eight Ball To Determine Travel Time on Parkway East (by Angry Mongo)

Sadly, my emails have fallen upon deaf ears/blind eyes.   I have tweeted at the History Channel, used their contact forms (submit a ticket & submit feedback), and dug up emails for the MonsterQuest production company.

When I learned that MonsterQuest was no longer in production, I moved on to the people behind MysteryQuest.  I wrote to their production company too… again to no avail (so far, anyway).

This must be investigated.  I refuse to be ignored!

I submitted the following (again via stupid contact form) to the people behind one of my favorite History shows, Ancient Aliens:

Shalom Science Soul-mates,

I recently had a show idea for MonsterQuest, to find that they are no longer in production… and I haven’t had any replies from their production company, the History Channel, A&E, or even from any of the people involved with MysteryQuest.  Perhaps you can take a look at my attached letter, and somehow tie these mysterious happenings into extraterrestrials or ancient astronauts?  Who built the first tunnels?  Was it aliens?  Were horses & chariots ever afraid of tunnels?  Did this only happen since the invention of the automobile?  Was Henry Ford working with alien technology?

I cannot wait to hear from you.  I can’t contain my excitement.  The original letter attached…

[Message from above included here.]

Since I can’t attach something in a contact form, here are links to the aforementioned photos:

http://i127.photobucket.com/albums/p139/worldandlunardomination/Pittsburgh%20Tunnel%20Monster/ThePittsburghTunnelMonster.jpg

http://i127.photobucket.com/albums/p139/worldandlunardomination/Pittsburgh%20Tunnel%20Monster/TunnelMonster.jpg

Thank you for your time & assistance!

Live long and prosper, and may the force be with you!
-Waldo Lunar
World (and Lunar) Domination

Giorgio A. Tsoukalos (Ancient Aliens)

Perhaps they will be able to help?  I don’t like being ignored.  I hope the Tunnel Monster isn’t somehow able to monitor my transmissions and stop anyone from replying.  (Looks like the Tunnel Monster is on Facebook & Twitter – so it may be more technologically advanced than we thought.)

I’m sure the phenomenon isn’t isolated to the Steel City.  I bet it happens with tunnels all over the world.  Is there just one tunnel monster?  Are there many?

Perhaps I will need to put together my own team to investigate.  I’m guessing that since the local news has never touched upon this, that they’re scared of losing a reporter or a cameraman?

The Mythfits

I’m thinking of also contacting Mythbusters and Dirty Jobs.  I’m a huge fan of both of those Discovery Channel shows.  Mike Rowe is clearly not afraid of anything, maybe he could team up with Adam, Jamie, & the Mythfits.  I hope I don’t have to reach out to Billy the Exterminator or Dog the Bounty Hunter.  If we tell Andrew Zimmern that he can eat the tunnel monster (or at least its eyeballs & testicles) maybe he’ll come investigate?

Is there anyone else that you feel I should reach out to?  Please, send me your suggestions!

Also, I would love it if you would send me your own artist renderings of the tunnel monster.  You can find plenty of photos of the Squirrel Hill Tunnel, The Fort Pitt Tunnel, The Liberty Tunnel, or even the Wabash (or any other local) tunnel online to start with… or you can start from scratch!

You can email submissions to me at world.and.lunar.domination@gmail.com or post them in the comments below!

This is the monster's tunnel, we're just passing through...

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