I DM’ed them and told them of me real name and my cause. I think more companies are engaging people personally & directly with Twitter like this, and it’s a great thing. Who doesn’t like free stuff?
Today the mailman delivered some goodies…
Free stuff!
The card s pretty cool too!
@Bronco_Jalapeno #ThanksRadioShack...? Yes, yes he does.
Hilarious. How fun is that? I do need some soldering stuff, I guess it’s off to Radio Shack for the stuff next time I need it! (I might get a couple of capacitors to mess around with.)
So, thanks to Radio Shack for being cool, for the laugh, & for the T-shirt!
I walked into the house today and saw this rather large box on the couch where I normally sit. My wife had arrived home a little while earlier, and brought it inside. FedEx dropped it off on the front porch earlier in the day.
I saw my name, then the Arby’s logo, and I could hardly contain my excitement.
...For me?
I mean, I thrive on the ridiculous, and this is most certainly ridiculous. This couldn’t be a box full of Bronco Berry Sauce, could it? Indeed, it could. Absolutely ridiculous. Personal supply? I mean, I like to eat but…
Yee-haw!
That is a whole lot of horses and berries! Well, it would be… if Bronco Berry Sauce actually contained any broncos or berries. The label on the box says that it’s 240 1.5 oz. containers of this decadently delightful dip. It also contained this lovely letter…
Hala Moddelmog, President of Arby's
A letter from the President of Arby’s?Hala Moddelmog rules. I mean, I don’t see the presidents of McDonald’s, Wendy’s, or Pizza Hut responding to a crazy person on the internet with such individually directed kindness & generosity.
I’m obviously going to need help finishing this case. It expires in June, so I highly doubt we can get through it all. Want some Bronco Berry Sauce? I’m willing to share what is now a rarity in our region.
I’m saddened by the news that Jalapeño Bites won’t be returning to Arby’s in Pittsburgh any time soon, but I do believe that my emails have actually been passed along. I will pass on the Occupy Arby’s sauce sit-in. But I still may write a song, even if no one helps me.
Perhaps the song will be the thing that puts our market managers and the marketing team over the edge. I’ll have to write to my new friend Ms. Moddlemog, and see exactly where to direct my comments.
I almost want to build something out of them. It looks like 1 or 2 popped (or was squeezed) open, but it’s an acceptable loss. I mean, it was free. We had some Bronco Berry Sauce tonight with a few Tyson chicken tenders for dinner in lieu of boring old bottle barbecue sauce.
Bronco Jalapeño’s appetite may be satisfied for now, but my quest is not over. Arby’s in Pittsburgh, are you listening? Bring back the Jalapeño bites! This potato bite shenanigans is just that, shenanigans.
To follow the story from the start, check out these posts:
From: Eric <me@my.email.address> To: “customerservice@arbys.com” Sent: Wednesday, March 21, 2012 Subject: Re: Arby’s Feedback #473197
Hello friends,
It’s been a week, and I haven’t heard back from my feedback submission… #473197.
Any hope of some answers?
Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI
I did get this engaging missive after I inquired about a response using my trusty tracking number…
From: “customerservice@arbys.com” <customerservice@arbys.com> To: me@my.email.address Sent: Wednesday, March 21, 2012 Subject: Arby’s Feedback #473197 Follow-Up
Dear Arby’s Guest,
This e-mail is related to your feedback tracking number 473197.
In order to better serve our customers, we would like to know if you have been contacted by a representative of Arby’s in our efforts to resolve your issue or answer your question.
We appreciate your comments and will use them to improve the overall experience of our customers at our restaurant.
Sincerely,
Arby’s Guest Feedback Team
So I wrote back (again)…
From: Eric <me@my.email.address> To: “customerservice@arbys.com” <customerservice@arbys.com> Sent: Wednesday, March 21, 2012 Subject: Re: Arby’s Feedback #473197 Follow-Up
Hello,
I have not been contacted. That’s why I wrote again. Should I include a copy of my 1st email?
Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI
Is it just me, or was the purpose of my original email to state that I had not yet received a reply? Yet, that asked me if I had received a reply? Are you even reading these emails, Arby’s?
Comparing my minor inconveniences to a “massive” political movement? Yes. I just did that. I generally make light of many things. You’re about to read one of those things.
"*Limited availability at participating locations" roughly translates to "NONE FOR YOU!"
This is ridiculous. I can be more ridiculous. So, I decided to submit an email via Arby’s webform:
AHHHHHHHHHHHHHHH!
No more Jalapeño Poppers & (perhaps more importantly) BRONCO BERRY SAUCE®?
Please tell me that this is temporary insanity & that they will be back soon. Please?
I understand that the stores were given a choice between carrying some loaded potato bite shenanigans and the Jalapeño poppers, and local stores in my area (Pittsburgh, PA) opted for the not-so-awesome menu selection.
I understand that we (the consumers) are directed to voice our opinions to the local Arby’s locations.
My questions to you are as follows…
☘ WHY? Why did they have to choose? Why not carry both?
☘ WHY (again)? Why would one choose some potato things over the awesomeness that is BRONCO BERRY SAUCE® (& Jalapeño Poppers)?
☘ HOW? How do I contact the local Arby’s via email? Do they each have email addresses? Is there a regional manager?
☘ WELL? If I can’t get the BRONCO BERRY SAUCE® locally, can I order some online? Will you start bottling & selling it in grocery stores now that it’s no longer readily available to the masses?
It most certainly does not put me in a good mood to not have my BRONCO BERRY SAUCE®. I’m pretty sure I could straight-up just drink the stuff were it a little thinner. Rude Mood Food is more like it now, my friends.
I may have to organize an OCCUPY ARBY’S at a nearby location. It may get crazy. There may be news cameras. It will be a peaceful protest, so please don’t pepper spray any of us. You may, however, shower us with packets of BRONCO BERRY SAUCE® and hot fresh Jalapeño Poppers. We’ll have to chant things like “Don’t be a dingleberry, bring back the Bronco Berry!”, “No Jalapeños dude, that’s Rude Mood Food!”, or “Potato Bites, really bite!” (Well, that one may need work.)
Please, talk some sense into the Arby’s locations in the Pittsburgh area before it comes down to this insanity.
Bronco Berry Backer, -Eric
This is all I have received so far:
From: “customerservice@arbys.com” <customerservice@arbys.com> To: me@my.email.address Sent: Wednesday, March 14, 2012 Subject: Arby’s Feedback #473197
Dear Arby’s Guest,
We have received your Guest Feedback message and are directing it to the appropriate department. For follow-up purposes, your feedback tracking number is 473197.
Your feedback helps us improve the overall guest experience at our restaurants. Thank you for taking the time to contact us.
Sincerely, Arby’s Guest Feedback Team
Ridiculous. It’s still not the most ridiculous thing that’s happened in an Arby’s parking lot around here. I mean, remember this dude?
If they have to tell you that it's delicious, maybe it's not really delicious.
Not that I’m the biggest Arby’s fan in the first place. I’m more of a fan of actual Roast Beef, not this lunch-meat stuff like Arby’s or the all-gone-except-the-ones-on-the-Turnpike Roy Rogers has. (Remember Rax? They had that too.) Ever been to Lion’s Choice? I believe they’re centered around St. Louis. That, my friends, is how roast beef is done.
You might say “just get your jalapeño bites (or poppers) somewhere else, you weirdo”. To that, I say…
I can’t, most places that have them also have some form of deathfish in the fryer… which may possibly kill me (and put a damper on my dining experience).
Are you also angry about this? Voice your opinions below… perhaps we can get Arby’s to look here & reconsider this grievous error. If not, maybe we’ll to the Occupy Arby’s thing. I bet we could get on the news.
Beyond that, the next step may be petitioning McDonald’s, Wendy’s, & Chick-fil-A to carry them…
Do you have any suggestions for protest slogans? Would you join an Occupy Arby’s movement? What should be our next course of action?
I hate to sound like a commercial, and I know I’ve gone on & on about this before; but Chick-fil-A is consistently the best fast food chain around, without fail. I signed up for the Chick-fil-A of South Hillsmailing list a while ago, and I’m always getting coupons and emails about specials and post-cards in the mail. One great recent one was that if you went in on Tax Day (April 15th for those anarchists out there) & saved your receipt, you could get the same meal for free on any day in May just by handing over the receipt! How cool is that?
The most recent cool promotion is that I got an invite in my email to request an invitation to try their new spicy chicken sandwich before it’s widely available next week. (The invites seemed to pop up all over Twitter & Facebook too, so they were readily available if you knew where to look!) I made the reservation, and printed an invitation with a custom barcode. I signed the wife up, so we could both enjoy a new sandwich.
Tonight we went & redeemed the coupons in the midst of some other errands, and the sandwiches were excellent… but the service (as always) was top notch. It was busy, but we were in & out of line quite quickly. We were greeted with a smile by the young girl at the cash register even though it was obviously a crazy work night. We even received beaded necklaces with a hot chili pepper charm to go along with our sandwiches. Of course, it’s always “my pleasure” instead of “you’re welcome” when you thank them for anything. Our food was out in a reasonably quick time, and seconds after we seated ourselves another young man in the dining area politely asked if we had everything that we needed.
About halfway through our meal, another young man came out with an envelope, on it was handwritten “Eric and Bethany Carroll”, and inside was this…
Chick-fil-A | Thank you for coming to the Spicy Premiere Week!
Free Hand Spun Milkshake
…yeah, it looks like the employees on duty tonight actually signed the postcard/coupon thing!
Apparently, it’s working because I’m blogging about it, and spreading the word, and I’ll be talking about it, and I’ll be crazy by working it in when anything remotely related comes up in conversation.
Before I was halfway to the garbage can on our way out this evening, the young man from the dining room took my tray & dumped it, this is usually a regular occurrence here too… just imagine it happening at McDonald’s, Wendy’s, Burger King, KFC, or Taco Bell. You can’t, can you?
These guys know how to get me to keep coming back, and how to get me to talk about them. Genius, I tell you. So if you’re into Spicy Chicken, try the new sandwich out. If not, check out Chick-fil-A anyway, for the best fast food experience you’ve had in a long time.
So I’m not completely biased… Chick-fil-A, if you’re listening, add baked potatoes to the menu! That’s the one thing you’re missing. I know I had one at a CFA in Florida… we want them in PA too!
World (and Lunar) Domination 