Pizza Hut: “…and I will handle them personally.”

Apparently, we have a rampant form letter problem on our hands.  There’s a certain déjà vu about the following email, because I’ve received the exact same reply before from another Pizza Hut employee.  In fact, my email to Mr. Holt was just a Cc of my reply to this very message.  I now wonder what a Region Coach and Area Coach actually are…  Do they do anything besides cut & paste email replies (very slowly I might ad)?  Why “Coach” and not manager or director or supervisor?

This is what I got…

from Ed Holt edholt@aurorahuts.com
to world.and.lunar.domination@gmail.com
cc Ed Holt edholt@aurorahuts.com
date Mon, Feb 15, 2010 at 11:47 AM
subject Guest follow-up
mailed-by aurorahuts.com

Dear Mr. Aixelsyd,

I was sorry to hear about your recent experience at the local Pizza Hut.

Let me assure you that the ingredients used here in Pennsylvania are the same quality ingredients that are used throughout the country.  In most cases, our ingredients come from the same suppliers.

The following website lists possible allergen & sensitive ingredients : http://www.pizzahut.com/Files/pdf/Updated%20PH%20Allergen%20List%2004.17.09.pdf

This website includes our nutritional information: http://www.pizzahut.com/Files/PDF/Pizza%20Hut%20Nutrition%20Info%2010.12.09.pdf .

Please feel free to contact me with any additional questions you may have and I will handle them personally.

Ed Holt
Region Coach

Again, that’s just like the message from Mr. Kronenwetter.  I replied with a copy of my last email, changing the opening paragraph to this…

Thank you Mr. Holt,

You are the second person to reply to my query with the exact same message.  Mr. Kronenwetter (Area Coach) was the first, and there was no follow up to my email below… so again, I submit this to you… hoping to get some answers that aren’t a cut-n’-paste standard from reply.  If you, as a Region Coach, are unsure… perhaps you could provide me with contact information for someone that deals with the areas below?

Wonder if I’ll get something this time?  I wonder how personally this can be handled when the standard response is a form letter reply?  This is starting to get amusing.  I’m going to have to get some other Pizza Hut or Yum! brands employee email addresses.  I’ve sent to some that I’ve found over the internet, all to no avail.